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Rated 4.2 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Great hotel...staff were brilliant! This is our second stay at this hotel. Really comfortable and clean rooms. We were a big party and came in late and managed to re-arrange the furniture etc...we did the same at breakfast. The staff were really accommodating and friendly and made us feel very welcome. We will definitely be back! November 28, 2013
Rated 4.0 out of 5.0 by The shower in the wet room I was a little nervous of using the shower because there was no grab handle on the wall by the shower. The access room was near enough to reception for me to walk using my 3 wheeled walker. November 23, 2013
Rated 1.0 out of 5.0 by Overnight stay 16/11/2013 We stayed at this hotel and this is the worst Holiday Inn we have ever visited. The breakfast area was too small meaning lots of people had to wait for up to half an hour for breakfast. The tables were not cleared, the area was dirty and untidy, food was all over the floor and surfaces and staff were unwilling to wipe tables. When we spoke to the reception desk all they could say was they were sorry it had not met the required standard and they heard our complaint. November 20, 2013
Rated 4.0 out of 5.0 by Early booking good value As we booked a few months ahead, we got the room and breakfast for a really good price. My only two negatives were the bed was far too soft and as I suffer from a bad back, this meant it was worse and I had quite a sleepless night, and the second being we were given a wet room instead of a bathroom and after a shower, the floor was covered in water for some time. However, we would return if we were going to the NEC and were wanting to stay over. November 20, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great value We stayed for one night. The room was more than adequately sized for a short stay and it was very clean. The bed was amazingly comfortable. Friendly staff. Very good valus. Would definitely use again if we required a hotel in the area. November 20, 2013
Rated 2.0 out of 5.0 by Tired hotel A warm reception from hotel staff marred by a very cold Great Hall. No warmer for breakfast in the morning. Stair carpet needs replacing. Cooked breakfast not up to usual standard. Sausages running in fat, scrambled eggs tasting of egg powder November 18, 2013
Rated 4.0 out of 5.0 by Holiday Inn express Walsall Hotel is ideally located just off the motorway for a stop over, staff friendly and hotel services are what you would expect. Free Wi-Fi and complementary news paper are just a few finishing touches. Free breakfast is limited choice but should fill you up anyway. Room was good clean and everything you need, forgot my toothpaste and staff where on hand to help with free tube. November 18, 2013
Rated 5.0 out of 5.0 by Great value and service We always stay at the Holiday Inn when we return to the Midlands, it really feels home from home. Our friends always come to see us while we are there as there is a comfortable area were you can relax and have a drink. The rooms are warm and the beds lovely and comfortable. The breakfast has everything I need, I wouldn't hesitate to recommend this hotel. November 15, 2013
Rated 5.0 out of 5.0 by A good Holiday Inn Express The facilities at this Holiday Inn Express are very good .To have hot food and drinks available 24 hrs was a bonus. An ideal place to stop if visiting the Birmingham area November 14, 2013
Rated 4.0 out of 5.0 by Amenities of hotel Great room , very modern and clean . Found the beds really comfortable , not something that happens often. The only slight disappointment was the breakfast . My son really missed not having bacon and hash browns on the menu. Overal great value for money November 13, 2013
Rated 4.0 out of 5.0 by Eliz6 great value as usual and friendly staff Only downside was breakfast ,the food was good but the service was disorganised with no apparent system.ie tables not cleared and the breakfast bar was a mess of split food and stocks not topped up until asked . November 11, 2013
Rated 4.0 out of 5.0 by Good overnight stay Our room was a good size and had a good comfortable bed. The televisions in the room need updating. The breakfast was adequate, but spoiled by the behaviour of other guests, rowdy workmen, who were waiting for transport to arrive. They left the breakfast room in a complete mess for staff to clear up. November 8, 2013
Rated 5.0 out of 5.0 by Really enjoyed our stay We chose this hotel because of easy access to the places we were visiting,we found the hotel clean & welcoming,although the bed was comfy,my daughter said the futon wasn't,but overall would recommend this hotel. November 6, 2013
Rated 2.0 out of 5.0 by Annoying Staff Member Overall it was good experience, except one staff member knocked on my door twice asking if I had checked out , which was annoying , especially two hours prior to check out and then again only an hour later, perhaps they could provide their staff with an up to date manifest of the rooms and who is staying and who is not. November 2, 2013
Rated 2.0 out of 5.0 by Disappointed. Chose this hotel because of location and the fact that breakfast was included. Arrival went smoothly; reception staff welcoming. Reception/lounge/breakfast area not to my taste; too modern for me; prefer more of a 'cosy' feeling. The room was on the small side for me and my wife. I guess it would be ok for one night; we were there for 3. No drawer space so could not fully unpack. Liked the layout of the en-suite; powerful shower probably because we were on the ground floor. Bed was smaller than we are used to; not king size. The mattress was soft and I ended up rolling into the middle; didn't sleep well. So had the sofa bed made up for me so that we both had room to sleep ok. Breakfast was ok for me as I always have a continental breakfast. However, my wife, and our friends, did not really enjoy the cooked breakfast options. The contact we had with staff was good so my negative views are not about them. I would suggest that this particular chain of budget hotels does not come up to the standard set by a similar chain of budget hotels. October 31, 2013
Rated 5.0 out of 5.0 by Start to finish---excellent Check in - welcoming and smooth. Stay - enjoyable and peaceful , excellent staff, good breakfast . Checkout - hassle free . October 30, 2013
Rated 5.0 out of 5.0 by Outstanding Service We have never used Holiday Inn Express before but chose it due to its convenient location. We were extremely pleased with the room quality and facilities . The staff were exceptional including the chef who catered for us around our business time restrictions. The breakfast was of a high and varied standard and was kept well replenished. I cannot fault it. October 28, 2013
Rated 5.0 out of 5.0 by Helpful staff It's great when you can say the staff were happy and helpful. Our kettle was tempremental and a new one was delivered to our room within minutes. Extra milk was never a problem. Room was clean and comfortable. The only thing I would say is a few extra staff at breakfast time would easy the pressure on staff. Also if guests cleared their dishes away it would help. We will stay again. October 23, 2013
Rated 5.0 out of 5.0 by Excellent hotel and service Have stayed at Walsall a number of times and it's always been pleasant and great service! October 22, 2013
Rated 5.0 out of 5.0 by Excellent Overall Service The hotel staff were excellent from start to finish. The room and bathroom were clean and tea and coffee plentiful. Breakfast was very good with plenty of choice. I would definately recommend this hotel as it was excellent value for money. October 18, 2013
Rated 5.0 out of 5.0 by overall experience lovely hotel, clean, comfortable room and staff friendly October 13, 2013
Rated 3.0 out of 5.0 by Could be better but adequate Staff are helpful and friendly. Room was clean. Only issue we had was the corridor was smelling of cigarette smoke which was coming into our room. Some guests very noisy so could hear them banging on doors, woke up a few times on the first night. Location is good, breakfast options are satisfactory. Room TV needs to be upgraded. Would stay again, but will ask for non smoking areas of the hotel! October 10, 2013
Rated 5.0 out of 5.0 by comfy bed great service excellent use this hotel every year nice n clean rooms and amenities n pleasant staff will definatly be using again October 8, 2013
Rated 4.0 out of 5.0 by really great service The hotel staff are approachable, helpful and friendly. Any issues what so ever, they did their best to help us. We stayed with 2 small children and we had a nice stay. The rooms are cleaned daily which was good. October 6, 2013
Rated 3.0 out of 5.0 by Apart from a horriable smell as you walk into the room Apart from a horriable smell as you walk into the room the bed was ok...Breakfast don't expect a cooked breakfast....tasteless scrambled eggs, bitty sausages, beans was ok but no bacon. toast you had to queue up to fight for the toaster....why oh why do they only fill up the bread section a half loaf at a time... Good point was it was free...opposite was a hotel that charges an extra £20 a night and you get full breakfast and leisure ammenties. location was good for what we required and its close to a kfc. Reception staff was ok but beakfast staff mmmmm its the start of the day not the end. As with most hotels like this its soulless the only ambience is having to hear the tv and radio on at the same time while eating breakfast. October 2, 2013
Rated 5.0 out of 5.0 by A1 hotel This is a better hotel than described on their own website. The reception is wonderful with a nice relaxed bar and a lovely breakfast with lots of variety included in the price. If you arrive late there is a KFC less than 5 minutes away October 1, 2013
Rated 5.0 out of 5.0 by Great Stay Ideal location for me. Comfortable room and good breakfast. Staff very good and service with a smile October 1, 2013
Rated 5.0 out of 5.0 by Excellent value and service Friendly staff and a good location. Very good value for money. September 24, 2013
Rated 4.0 out of 5.0 by Breakfast The Toasters ceased to function due to a socket blowout apparentley. The staff just said they were not working due to reason above and made no attempt to correct the situation by moving any of the three toasters to anothr socket or offer to have the toast done in the kitchen. The desk Clerk/Manager excused the problem by saying that during breakfast time he was addressing a problem with another guest within the hotel. At no point were the breakfast staff apologetic or offer anything in way of compensation or ask if the inconveniece caused us a problem. Similarly as mentioned above the desk on checkout offered no solice other than his justification why he was not around to address the problem. Whilst I believe your chain give value and normally good service, I do not feel I could use or recommend this particular hotel in Walsall again. September 13, 2013
Rated 5.0 out of 5.0 by Great stay We was very impressed with this hotel. Very new and clean. Staff were great, made my kids a hot chocolate to help them go to sleep with no charge. Top marks! If every in the area again would rebook at this hotel! Thanks for the stay. September 10, 2013
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