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Rated 4.4 out of 5 by 212 reviewers.
Rated 4.0 out of 5.0 Pre-Charge I was very happy with the hotel but did not like being charged on my credit card two weeks ahead of my visit. October 28, 2014
Rated 5.0 out of 5.0 by Exceptional service From the moment we checked in the staff was exceptional. The room was comfortable, spacious, clean. Staff informative about restaurants and train location to the city which was a breeze to accomplish. Breakfast was perfect to start our day. Earring dropped down the sink drain -- retrieved by maintenance in 5 minutes! Very happy with everything here. October 25, 2014
Rated 5.0 out of 5.0 by Great Stay This was a great stay for this price in Boston. We have stayed the nearby hotels (same compound and across the street) during the previous trips, but will be sticking to HIE for our future trips. Of course the reception and lobby is smaller than the other star hotels, and the TV is small. But it is safe and relaxing, and within reasonable price. This is an economic choice with good level of comfort. October 25, 2014
Rated 5.0 out of 5.0 by Guest room Room was ample, clean and comfortable. It was quiet. My only complaint about the facility is that the elevator is way too slow. October 24, 2014
Rated 5.0 out of 5.0 by A Great Visit The hotel is clean, the rooms are nice, the location is great and the staff was wonderful. October 22, 2014
Rated 5.0 out of 5.0 by Friendly People While We are away from Home on Vacation it is a Great Feeling to be Greeted as if We are Family. October 22, 2014
Rated 5.0 out of 5.0 by Good value and wonderful staff. Nice stay. Enjoyed the breakfast and the staff were helpful and friendly. I needed a late checkout and they were able to give me until 2 p.m. which was perfect. Hotel was quiet and things were clean. Some slight signs of wear and tear (for example the carpet in the hall had bunched up a tiny bit in the middle). But a great deal for the price and location. October 22, 2014
Rated 5.0 out of 5.0 by Great value at the HEAD OF THE CHARLES From the greeting by the staff to the quality of the room and all amenities we were very pleased with this hotel. We would recommend it highly. Our 6th floor room was spacious and comfortable. October 22, 2014
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