Rated 4.0 out of 5.0 by JONEPA Green Light Does Not Always Mean Go
Our two-night stay at the Waltham Holiday Inn Express was mostly comfortable. The room was clean but smelled like a musty motel room. The heating unit was quiet but it would have helped to include directions for use (it was similar to the Mitsubishi Mr. Slim device which we have at home so with a bit of trial and error we got it working). The bright green light on the ceiling was really in our faces at night with the lights out. Poorly located. I slept with a pillow over my head to block out the light. I'm guessing it was a smoke detector light. It was almost impossible to get the shampoo and conditioner to flow out of their containers. The breakfast was really good. Many options to choose from and more than anyone could want. I especially liked the warm cinnamon rolls. Yummy! I would go back.
June 15, 2013
Rated 4.0 out of 5.0 by holinnuser1 Above average Express
Size and furnishing of room above the norm for an Express. Breakfast buffet basic but good enough to start the day. Air conditioning a little loud. Free parking and shuttle bus to local businesses.
June 9, 2013
Rated 5.0 out of 5.0 by Kitty3 Excellent Service
I picked this lodging because of its location. The big surprise was just how great the staff was. The rooms were an excellent value and the breakfast was way more than we expected. I would highly recommend this facility to anyone traveling in the area.
June 6, 2013
Rated 4.0 out of 5.0 by mariet Good Resolution
I had booked a room with a double bed which I found small and uncomfortable.. My prior experience at your motel had been with a king size bed room.. My daughter who lives locally contacted the manager who allowed us to move to a room with a king size bed at the same rate for the remainder of our stay.This was very gracious.
May 31, 2013
Rated 1.0 out of 5.0 by sleeplessinwaltham Room was a disaster
I checked in fairly late in the evening (9:30) and was given the requested non-smoking room. Someone had clearly been smoking in it. But it was late, I was tired, and I decided I could live with it. Then, as I got ready for bed, I found that the bathroom sink wouldn't drain. "How could the housekeeping staff not have noticed this?," I wondered. But it was late, I was tired, and I could live with it. Then the smoke alarm started to chirp. Dead battery. #And what in the world is a hotel doing with battery-operated smoke detectors? And why are the batteries not replaced on a routine basis before they go bad? This doesn't meet building code standards for my house, let alone a business!# This I could not live with. I called the front desk, who promised to send someone up with a battery. I waited. And waited. Then the phone rings. They're out of batteries. Amazing. The only thing they can do is put me in another room. I repack everything and wait for someone to come with a key. At a minimum they should have offered help with my bags under the circumstances. They didn't. New room was OK, but at no point did anyone apologize for the inconvenience, let alone offer any compensation. And when I checked out, no one asked me how my stay was. Clearly no one cared.
May 22, 2013
Rated 5.0 out of 5.0 by Rosie25 wonderful weekend
My husband an I want to commend the staff,most especially, the front desk, all shifts, for a great stay. The room was very clean,even the air was good,not stale. the cost was well worth it. We enjoyed the proximity to all that was available in the Waltham area and surroundings. Parking was sufficient and easy. We were given directions on how to find a local destination(s) and each time we were given a map and a smile. We had no problem finding our way around, thanks to the staff's knowledge of the area. The fitness room was very clean and easy to use and safe. We will be back to visit and certainly plan to stay with you again. thank you.
Would highly recommend to family and friends.
May 19, 2013
Rated 5.0 out of 5.0 by zipsherry Always a Wonderful Place for us to Stay
We come up to Waltham at least twice a year to visit family and ALWAYS stay at this Holiday Inn Express in Waltham. The front staff is welcoming, friendly and very efficient. They are always happy to see us and make our stay very comfortable. From Melissa and her staff including Maria in the breakfast room, we couldn't be treated better.
The hotel is extremely clean and very well kept up. It is very convenient since it is right off of 128.
We will continue staying here as long as our family is in the Waltham area.
May 15, 2013
Rated 4.0 out of 5.0 by AnnelleB52 Pet friendly
It is often difficult to find a nice hotel when one travels with a very large dog. The staff accommodated us with a room adjacent to an outside entrance.
Nice room, nice staff, nice stay. Will use this hotel again.
May 11, 2013