Rated 4.4 out of 5 by 260
Rated 4.0 out of 5.0 Good service
The hotel lobby was undergoing renovation, so the entrance was somewhat makeshift, but the staff was friendly and courteous.
March 1, 2015
Rated 5.0 out of 5.0 by Pampered guest Highly Recommend
My recent stay at the Holiday Inn Express in Waltham, MA, was beyond comfortable and enjoyable! The Waltham location makes for a very convenient commute. I cannot say enough about the helpful staff who see to their guests' every need. The rooms and hotel are very clean, the bed super comfy. Healthy breakfast options are available every morning - the Bistro at the Park Lodge Hotel offer hearty meals and a gym is available to de-stress after a hard day's work. Five star experience!
February 19, 2015
Rated 4.0 out of 5.0 by RoadWarrior559 The usual good stay, despite the snowstorm and the construction
I have stayed at this property many times, and it has always met my needs: clean, comfortable, convenient, and safe, with a friendly and responsive staff. This past stay was during a snowstorm, and I spent a lot of time in the hotel (due to the weather and cancelled meetings) and everything was great. On top of that, they are finishing the construction on the lobby (which I was made aware of, before I got there) and everything was done to make sure that any inconveniences were minimized. Except for when you were down near the work area, you could barely notice that construction was going on. And the new breakfast area is great...
February 15, 2015
Rated 4.0 out of 5.0 by IM46 Appearance
Even though the building was under renovations the facility was very clean.
February 10, 2015
Rated 3.0 out of 5.0 by mlsibbel Cold room
My stay was 3 nights.
First - when I checked in I was not recognized as a a IHG Rewards Club member.
The heater in the room was not working the entire stay.
I reported the problem the first morning. I was told that maintenance would check things out. Upon my return to my room in the evening, the room was still cold and the carpet by the heater was wet. I gave the hotel another day to check the issue. However, issue was not resolved. I did not have time the third morning to report the issue and returned to an even colder room that evening. I reported the issue before going out to dinner. Upon my return I was told that the heater was not in working in order. I was offered a new room, but I was checking out the next morning and did not want to move my stuff. I was provided a space heater and extra blankets.
The front desk employee that took my complaint the first morning was not very pleasant. Kinda of short and put off''ish. However, the young lady that took my complaint the second time was very very pleasant and followed through with the issue. She went over and above to be sure that I was comfortable as possible the last night of my stay.
February 10, 2015
Rated 5.0 out of 5.0 by geranium51 Great Hotel!
Excellent hotel, quiet comfortable room, nice free[!] breakfast, very pleasant staff.
February 7, 2015
Rated 4.0 out of 5.0 by RJL13152 Comfortable bed
Nice location and attentive staff. Currently undergoing renovations. Enjoyed the Chobani Greek Yogurt offered during the complementary breakfast.
February 6, 2015
Rated 3.0 out of 5.0 by ALBRA Construction so No Lobby
We stayed here during the recent snowstorm. It is a good price and was very clean. However when I booked it, I asked if there was a workout room and they said yes. The reservations department didn't know that the workout room was closed due to construction. There is also no lobby right now because of construction. Because of the snowstorm, we couldn't go anywhere except to a hotel next door (where we could work out thanks to an agreement during construction) and the only restaurant was at the hotel next door. So we were going a bit stir crazy. Good points were that the room was nice and clean, free wifi. Decent breakfast and nice gal at the breakfast room. It's serve yourself, not a real restaurant. Front desk staff was very nice. Bad - new carpet or carpet glue smell in the hallways, lack of lobby. If you need a solid, clean hotel for a good price, this is fine but if you want a hotel with lots of amenities, you might want to look elsewhere. Good value for the price.
February 1, 2015