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Rated 3.9 out of 5 by 121 reviewers.
Rated 1.0 out of 5.0 by refurbishment miss advertised When making booking for 4 nights the hotel said there was some disruption due to refurb what it did not say was that because of refurbishment there was no evening food facilities at all all it said was breakfast was a carry out so only stayed 1 night then cancelled the other 3 nights and went to another H.I Express for other 3 nights January 24, 2014
Rated 2.0 out of 5.0 by Hotel under renovation. Some bedrooms are completed and refurbished however there is no bare area no lounge to sit in and no breakfast area to eat in, breakfast is in a bag visit trade was 20th Jan 2014 so check before you book. When I booked this information was not on the web site although the staff insist it was so my opinion of the staff service is not a good one. For those long time users of Holiday Inn like myself I am sure the hotel will be finished soon but don't expect to get extra points or not have to pay for the car parking, insist on it. January 24, 2014
Rated 5.0 out of 5.0 by Great Service Really enjoyed our stay, it is a budget hotel but for all that a great hotel to stay at. The staff are exceptional, always ready to help. Thank You Holiday Inn December 28, 2013
Rated 5.0 out of 5.0 by 40TH BIRTHDAY STAY We stayed the week end of 21st, 22nd & 23rd December and found the hotel everything we had read it would be. Literally two minutes walk from the station and then 15 minutes to Waterloo. Trains very frequent. There was a large variety of choice for breakfast each morning and all the food was good quality. We didn't use the hotel facilities other than for breakfast as we had a busy week end planned and ate out. Car parking was easy. Although the car park at the hotel isn't very big, we had no problem parking and it was charged at £10 per night, which for London, is a good price. I had also asked for an early check in as we were going into town to see a matinee and wasn't charged for this. The staff we did encounter were helpful and friendly. Would highly recommend the hotel if you want easy access to the centre of London. December 27, 2013
Rated 4.0 out of 5.0 by Good night sleep A good night's sleep, friendly receptionist, easy parking. December 14, 2013
Rated 4.0 out of 5.0 by Easy access location for London Good hotel with easy access to central London, short train journey. Bed was adequate although not large. Breakfast an unexpected bonus although gets too crowded when hotel full. Parking was only problem, although there is some on site it is very limited and gets full quickly. On our first night as it was full we were directed by hotel staff to car park across road and told they would honour our hotel parking rate. This in fact was not correct and we had to argue our case quite persistently to receive the discount. Overall i have no trouble in recommending this hotel. December 5, 2013
Rated 4.0 out of 5.0 by Good for the Money and Friendly Staff Good Location, Easy access to London tourist and shopping Areas and good selection for a family of 4. December 2, 2013
Rated 1.0 out of 5.0 by disaster area Lifts not working, no parking space, overcrowded lounge, inattentive and indifferent staff. We spent the minimum time in the hotel as it was so unpleasant. Will not stay at this particular location again! November 28, 2013
Rated 5.0 out of 5.0 by Pleasant stay Clean and quiet room, the required recipe after a busy days work! November 25, 2013
Rated 5.0 out of 5.0 by November Stay We had a fantastic stay. The room was very clean and fit 3 adults and 1 baby comfortably. The breakfast was fantastic and it was a very relaxing place to spend a Sunday morning. It is also very child friendly!! Staff and customer service was fantastic also! November 20, 2013
Rated 5.0 out of 5.0 by great location great location good parking £10 per night. two minute walk from wandsworth station then 10 minutes by train to waterloo spent a great day sight seeing in London then back to wandsworth town for a lovely meal at doukans would definitely recommend. had a good nights sleep comfy bed. Breakfast was good. overall had a really good stay. November 19, 2013
Rated 2.0 out of 5.0 by It's the cheapest holiday inn in London for a reason Had to shout into kitchen for someone to come out and serve to check me in. Swipe room keys are very temperamental. Then was asked to go back downstairs and carry an ironing board to my room myself. Wifi slow. Temperature in shower wouldn't stay constant so it just fluctuates from roasting to like warm. Soap dispenser in my room was bust. These points are all factual and I normally can't be bothered to write reviews but this stay was exceptionally poor. Ben November 18, 2013
Rated 3.0 out of 5.0 Good value for London The hotel offers cheap room deals by London measures and the value is good. There is a pay-able parking lot in front of the hotel which is 10 pounds a day. Usually the prices for parking will go up to 4 pounds per hour in central London. They provide free wifi everywhere in the hotel. The Wandsworth Town train station is a 2 minute walk away. From there you need 30 min to the city center (e.g. Piccadilly Circus). Additionally, you find a bus stop nearby from which bus 44 is going to Victoria Station (about 45 minutes to the center and in walking distance to Buckingham Palace). As we had no warm water in our first room we ask for a room change which was no problem. The staff is kind and happy to help with questions. The room was okay, maybe the bed size could have been a little bigger. In the small bathroom the shower head bracket was loosely, so you needed to be careful while showering. Free breakfast was included, but we nearly never used it, because the place was very overcrowded. It was necessary to wait some time to get your breakfast together and you needed to be fast. Overall I can recommend this hotel. November 9, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, friendly staff...Great value We stay at Double bed room, with spare double bed (extensible sofa). We would like to say thank you to all hotel staff for being so friendly. Definitely, we (children 13 and 9 + 2 adults) enjoyed our stay. Hotel has a very nice facilities, with everything new and functional. It is near to the bus station (3min. walk) where bus N44 takes you to Victoria station in about 20min. Right next to hotel there is Tesco supermarket and McDonalds 24/7. I gave 4 of 5 point to room and comfort instead of 5/5 because extensible sofa's mattress is too thin making sleeping somewhat uncomfortable for two persons. However, one person or two smaller children would sleep just fine and fully comfortable. November 7, 2013
Rated 4.0 out of 5.0 by great room Very surprised to see a nicely presented room, modern tv, clean bathroom, nice shower. I stayed in another well known hotel chain lately which was totally the opposite hence why I was surprised thinking they would all be similar. November 2, 2013
Rated 4.0 out of 5.0 by One Night Stay Hotel was clean and rooms a good size, staff and service was V Good. November 1, 2013
Rated 4.0 out of 5.0 by clean and comfortable Bed was comfortable and room was simple but clean. Only regret was the Window which had a small gap so you could hear wind noise during the great storm. Breakfast was ok but a bit too crowded so it was difficult to find a seat. October 31, 2013
Rated 5.0 out of 5.0 by Comfortable bed and helpful staff We stayed 2nights and slept well. We stayed in a room overlooking the car park and experienced no noise (which was unexpected). The staff were very helpful and friendly at all times. Staff were particularly helpful during the booking process(Ian) as we had to change our booking from Acton to Wandsworth. October 28, 2013
Rated 3.0 out of 5.0 by Facility with question 1. Most stupid WiFi connection setting I had been experienced, you must refresh log in webpage every 5 or 10 minutes, otherwise you will lost connection 2. Water temperature in bath room is unstable, you can not expect hot water keep running over 5 mins 3. Question with bath room floor construction, after shower, water flowed almost everywhere October 16, 2013
Rated 4.0 out of 5.0 by Happy Customer My initial plan was to stay for 10 days but extended for 15 days. Staff: Every member of staff that I came across were so helpful. In the evening time, it looked like they are short staffed as I have seen only 2 in the reception and they were trying their best to accommodate all the requests and provide their best of service. It may not be the same case every evenings. They are good at what they do. so no complaints :-) Room: Very clean rooms. Housekeeping does a very good job in cleaning the room and they are pretty fast in their chores. Compared to Holiday Inn hotels, the only facility that could be added are the refrigerator & iron box. Iron box is available on request but it will be good to have one in the room rather than requesting for one every time. Food: Food is good but my suggestion would be to change the menu at least every week. bring in some variety within the same operating cost. Location: Situated in a very good location. There is M&S and another store just opp the road, next to riverside apartments. Train station is also nearby. October 12, 2013
Rated 5.0 out of 5.0 by All Around Excellence! The location is perfect! Far enough out of London to be away from the hustle and bustle but super close to many conviences. The bus stop and train station not far away (A 5 minute walk tops). A Marks and Spencer store is right next door with all kinds of food and drink choices plus anything you may need or forgotten. A Hudson News store is also across the street near the Thames. The people were very nice and super helpful. The room was very clean and comfortable. It was also usually cleaned by the time we finished breakfast. I used their laundry service and was very impressed! They were better than the dry cleaners I use at home. Breakfast was always good with a wide variety of coffee, lattes, mochas, teas, juices, etc. A variety of cereals, fruit, breads, cheeses, sausages, eggs, etc. Everything was always fresh and kept stocked. I stayed there three different times on this last trip to London. One night I stayed at the Grand Mercure in London for convenience. Even though it was nice they didn't have the friendly staff and you had to pay extra for a hot breakfast. The Holiday Inn outranked them by miles! October 11, 2013
Rated 1.0 out of 5.0 by Room not ready, bad service, terrible breakfast The room was not ready when we arrived; and they didn't even have the correct number of people registered! Fortunately, I had printed off a paper copy of my booking email! The staff member on reception was next to useful and just kept messing with the computer; I had a print out which confirmed what he couldn't find! He ended up moving our room, but we were unable to check-in there and then. We went out for the day and upon return, managed to successfully check-in. We carried our luggage upstairs, something they could have done in advance of our arrival given the previous issue we had! There were not enough towels in the room, no shower gel or shampoos and no drink making facilities. Thankfully it was pretty much just a bed for the night, but at the price paid you expect a lot more! The breakfast was dreadful!! The only hot food options were scrambled egg that looked like it had been sat there for a week and awful looking bacon/sausages (I forget which, I just know they were bad). We eat in a café away from the hotel in the end as it was that bad. October 8, 2013
Rated 4.0 out of 5.0 by convenient & comfortable stayed here as a family to see some london sights. hotel was clean and practical. very handy to have parking and only a few minutes on the train into waterloo. October 4, 2013
Rated 2.0 out of 5.0 by Not the best experience The room needs more hanging points for coats and towels, a fridge in the room would be good (no need to fill the fidge, leave it empty), some decent cups for wine of beer would be a nice touch. Breakfast basically have the same menu every day, can get a bit boring if one stays for 3 nights! Other than that it is OK. October 3, 2013
Rated 4.0 out of 5.0 by Welcoming staff We stayed at Wandsworth as we were taking part in the Shine Marathon walk for cancer research which started in nearby Battersea park. The reception staff were very welcoming and helpful; offering advice and answered all our questions. The walk took us 8 hours so we didn't arrive back to the hotel until 6am - the breakfast staff had arrived and they told us we could 'help ourselves' to toast and coffee - very welcoming after walking for 26 miles! Every member of staff we came across were so pleasant I would definitely recommend this hotel. The rooms were spotless clean and very comfortable - just what we needed after the gruelling event October 2, 2013
Rated 5.0 out of 5.0 by Long term stay I have been here most weeks since April 2013 hence the one off the top breakfast score as I've tried it all. The same service by all staff and I have never been disappointed. I worked from the room this morning, connected to WIFI and everything worked brilliantly. Well done Wandsworth. October 1, 2013
Rated 4.0 out of 5.0 by Good value let down by overworked skeleton staff Good location, nice welcome at reception, comfortable well-appointed room, but just one willing overworked guy at 8.30pm running reception, bar and cooking meals made it impossible for him to provide service. I gave up after 10 mins and went to the M&S convenience store next to the filling station for a sandwich. September 30, 2013
Rated 4.0 out of 5.0 by Good Location Have used this hotel a number of times over the past few years and found it is good value for money, clean and staff are well trained. Only down side was a fire alarm during our stay which sounded twice then stopped so guest were confused as if they should evacuate or not, turned out to be smoke in kitchen. One other irritation is lack of TV stations and room guide for TV is not accurate as to what stations are available. September 28, 2013
Rated 5.0 out of 5.0 by Service and value The receptionist was very helpful and courteous, she gave us a very warm welcome. As we were travelling with children we had a family room with sofa bed, this was great, and all made up on arrival. This stay was fantastic value for money, I would definitely recommend it to anybody needing to stay in that area. Thankyou. Mike. September 27, 2013
Rated 3.0 out of 5.0 by Need some improvements. First morning shower, no hot water. The room needs more hanger hooks on wall for coats & jackets, for family of 2 adults and 2 children, there is not enough hanger for towels, coats, jackets. The double couch bed needs more support, too soft, not enough support. Breakfast everyday same food. Morning front desk staff promised to put more pillows in my room but did not happen. I had to rerequest when i went back to my room at 9:00om. Night shift front desk staff, very helpful and pleasent. Holiday Inn Express Swiss Cottage change their breakfast on Sunday from sausages to bacon! Other than that I thinks it's a decent and clean basic B&B. September 26, 2013
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