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Rated 4.4 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Friendly staff sets the tone of your experience. Quiet out of the way location but easy to find. Friendly staff. October 13, 2014
Rated 5.0 out of 5.0 by Wonderful Stay Service and care was outstanding. The saff went out of their way to ensure our stay was carefree. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Great Service Staff I spent a very comfortable almost two weeks at this Inn. I found the Housekeeping Supervisor to be most professional. She supervised staff very well. Most interesting was the interest by staff in collecting recyclables. I found that Outstanding. I made sure to put any recyclable material in one bag. Management was very friendly and accommodating for directions, locations and information. I never felt that I was asking a stupid question or that Front Desk Management was just trying to be friendly to accommodate me. They were sincere and serious about their work. They really loved their jobs. Yes, I would return to this location and highly recommend it for family, leisure and business travelers. I noted that every morning business persons were engaged in serious conversations. In summary, Outstanding! October 9, 2014
Rated 5.0 out of 5.0 by Quick Stay Made the reservations they day we checked in. Hotel was almost sold out. Gentleman at check in was very nice and efficient. I was traveling with special needs child and he made every effort to accommodate us as needed. October 8, 2014
Rated 5.0 out of 5.0 by Exceptional Service and accommodations The entire staff from management right down to the staff was very friendly and accommodating. The rooms also look to be newly renovated. October 8, 2014
Rated 5.0 out of 5.0 by Syracuse 100214 The staff at this hotel are outstanding - always friendly, helpful and accommodating. When traveling for any reason I enjoy when I feel at home, safe and in a clean and kept current environment. When I am traveling in this area I look at this hotel as my home base. I can count on it to be in good order, clean, safe - all that I need from a hotel. Great job to all. October 6, 2014
Rated 2.0 out of 5.0 by Dirty sheets and under-staffed We waited 10 minutes at the front desk before the lone clerk came back. He and one housekeeper were the only staff at 5:00 on a Saturday night. So while he was running around solving all the guests' problems, no one was at the desk. I cannot imagine this is company policy or even safe. Oddly enough, the same poor guy was there when we checked out Sunday morning. He did his best to make things better, but how on earth can one person run a hotel over a weekend? The location is bizarre, go to the middle of an industrial park then turn at the field and suddenly there is a hotel. Three roads are labelled as State Fair Blvd when you come off the thruway, be warned! There is nothing nearby. Get back on the thruway to get to shopping or a restaurant. It looks like a very new hotel, so they must be banking on the area building up? The highlight was the dirty sheets. How do I put this delicately ... the last couple enjoyed themselves immensely, we could see. I cannot in good conscience recommend this hotel to anyone. September 28, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable We found this Holiday Inn Express to very clean, comfortable and quiet. The staff was very friendly and willing to make our stay pleasant. The bedding was clean and the mattress and pillows were great! We stay at this Holiday Inn Express every time we are in the area. The breakfast was set up nicely. September 25, 2014
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