Rated 4.3 out of 5 by 93
Rated 5.0 out of 5.0 by HockeyDad12 pleasant and accommodating staff
Danielle went out of her way to accommodate our hockey team: booking a party room, recommending and making arrangements for pizza delivery, providing cups, napkins etc.
The staff were very friendly to the kids and parents and allowing them to be kids.
The Breakfast was excellent: warm and available past the 10 am time. Staff were on hand to assist and refill promptly. Very pleasant to deal with.
Overall, our stay at the hotel was a 10/10. I can't think of anything that could have been better.
December 4, 2013
Rated 5.0 out of 5.0 by SuperMario50 Maria does it all - Ray of Sunshine!
I took my family on a shopping get away trip to Syracuse and stayed at the Holiday Inn Express. It was a place to sleep and relax by the pool/hot tub. We had a great experience and noted a staff "Maria" doing multiple functions, such as: Maintenance, repairs, supervisory and much more. What struck me the most about Maria was her smile and enjoyment with her work. She added a ray of sunshine to our weekend.
November 20, 2013
Rated 4.0 out of 5.0 by keric Nice weekend
Was at the hotel to attend a dog show. Everyone at the hotel very nice. Room was clean and hotel was very clean. Really enjoyed the hand cream and soap, smelled great. Will come again
November 20, 2013
Rated 5.0 out of 5.0 by CanuckShopper Very Accomodating Staff & Great Bed
As in past years, we thoroughly enjoyed our stay. The hotel is in a great location (close enough to major roads to be easily accessed yet away enough to be wonderfully quiet. The bed is extremely comfortable, the price is great, self-service breakfast is great (especially the cinnamon buns) and the staff are extremely accommodating to our every need. We'll be back again next year.
November 16, 2013
Rated 5.0 out of 5.0 by TravelMate4 Nice place to stay
This was my first time at this location; I frequent Holiday Inn Express when I can. The girl working that evening (and next morning) at the desk was lovely. Very polite and friendly. The hotel is clean, room was good and the breakfast was plentiful. The lady working the breakfast area was friendly and kept it well stocked. I would stay here again.
November 13, 2013
Rated 4.0 out of 5.0 by jabber2 Nice room, no shuttle- with two sitting in parking lot
Although we were happy with our room and the staff, we were disappointed that we were unable to use the shuttle service. We had a wedding and several of the guests stayed at the Holiday Inn. It was on Halloween and they were short staffed and would not accommodate our request for shuttle service. We had inquired a week or two before we were scheduled to arrive, but were told it was impossible. We were all surprised that a holiday like Halloween would result in all but one person on the staff being off. I feel that if you have a service it should be available to your customers.
November 4, 2013
Rated 2.0 out of 5.0 by Fred68 Service
Room amenities where not replaced as needed. We did not have coffee for 4 days and then needed to ask for. The blanket was dirty when we arrived and we asked to have it replaced. Breakfast omelets were very dry and under the lamps much to long. Breakfast service person not available when needed. We were told she was "multi-tasking". Many times during breakfast, there was an unusual amount of annoying noise, making the breakfast experience uncomfortable. We also had insect bites while we were there....not sure from what or if they came from the hotel. You need to check it out. We will probably find another location next time.
October 28, 2013
Rated 5.0 out of 5.0 by janjim A great place to stay
We have stayed at this HIE before and find it a great place to spend the night. Outstanding free breakfast, nice pool and hot tub. The only down side is the location as it seems like it is sitting out in a field. However, we are likely to stay there again, particularly when we bring our granddaughter.
October 27, 2013