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Rated 4.4 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Excellent service. The staff at the front desk is friendly and genuine. They had no difficulties accommodating my family's needs. The room was clean and the breakfast was a great way to start our day. June 20, 2014
Rated 5.0 out of 5.0 by In Town for Funeral 23 of us descended on this hotel for a recent stay due to the death of our dad. The management team was really great allocating rooms at a reasonable price and making them available in a timely fashion; the rooms were well appointed; the beds were comfortable and the environment was restful and peaceful. What more one ask for at a time like this. June 18, 2014
Rated 5.0 out of 5.0 by Staff exceptional This is a very nice hotel. Very close to Destiny USA. The staff was very friendly and helpful. Rooms were very clean. June 4, 2014
Rated 5.0 out of 5.0 by Very Nice Holiday Inn Express Nice place, comfortable, clean, pleasant staff. Location isn't close to much but is easily walkable to a nice sports bar with good food- Quaker Steak June 2, 2014
Rated 5.0 out of 5.0 by great stay...Again! 3rd stay at this hotel. Always greeted well and stay is enjoyable...Will stay again at this hotel. June 2, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, great breakfast I have stayed here before. It is an excellent hotel, clean, comfortable, pleasant staff, great breakfast. Walkable restaurant. Not many people seem to know about it and it is not very inviting just because of the area surrounding it. It is in a undeveloped, warehouse area. However, easy access to NY state fairgrounds. May 30, 2014
Rated 5.0 out of 5.0 by Great Hotel! Had a wonderful stay here! Front desk gentlemen were excellent , very kind , helpful and friendly. Room was very clean, large and very comfortable. Breakfast was very good next morning. Best touch was the afternoon treat of the free OtisSpunkmeyer Cookies!... Great touch!.. Loved it. Will stay here again! May 30, 2014
Rated 4.0 out of 5.0 by Basics The facility was a pleasant surprise located by it's self in the country. Also a surprise was the presents of only one trash receptacle in the room. Having spent four nights at a Holiday Express in Lexington KY. prior to arriving at this facility, I noted the breakfast food was exactly the same.The desk person did not comply with my need to have a taxi at Hotel (5:30 AM) day of departure. May 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service This is my second time staying here with my family . This is a quiet and clean place. They have great breakfast! And the staff was very nice to us, May 20, 2014
Rated 3.0 out of 5.0 by very good,bed are confortable Clean,quiet ,nice breakfast,i would like to have some bottle water in the refrigerator,the check in and out was easy and fast,Sarah in the front desk was very nice and helpful,overall very good! May 12, 2014
Rated 5.0 out of 5.0 by Outstanding Staff, Christine, Joe and John the Manager I thoroughly enjoy this facility and always choose it because of all the features expected at a quality hotel but most of all because the staff here is outstanding. I have other choices but will travel extra miles to be here. Additionally there is a great Steak Restaurant only a few miles away, which is outstanding. I promise the best steaks and service are there. I could stay 10 miles closer to my destination at another Holiday Inn which is also a fine facility, but this one is above and beyond because of the staff. Sincerely Ice Cream Bill May 5, 2014
Rated 4.0 out of 5.0 by Everything nice except breakfast experience. I stay at HIE regularly and have stayed here previously. Everything was up to standard and enjoyable except the breakfast experience. One thing that is always reliable is the breakfast but in this case it was not. On the morning of 4/26, we arrived for breakfast at 8:30. The place was completely empty of food. The staff that seemed to taking care of the area seemed disinterested and were more interested in talking to each other. They had no sense of urgency and didn't seem to care that people were arriving for breakfast and finding a poorly stocked area.The hot rolls were empty and when the finally brought them out the were solid as a rock and cold. All of the bananas were gone. Yogurt picked over. Coffee urns empty and removed from area, except for one. The Danish, rolls were gone. Condiments lacking. There were only 2 tables (occupied) that had salt and pepper- no packets found elsewhere. The area, was disheveled and need tidying. The reason to write this as I know this is not the usual standard of HIE breakfast. The staff assigned to the area is usually attentive and keeping things stocked and well organized. I have encountered very friendly staff who are on the move. The staff here definitely were not attuned to your costumers needs. April 29, 2014
Rated 5.0 out of 5.0 by Enjoy the stay every year We stay at this hotel when our travel team is playing in Syracuse. Staff are very pleasant and make your stay wonderful. Chistine and her team at the front desk are always proactive to ensure you have everything you need and to ask how your stay is going. We recommend this hotel to anyone staying in the area and it will be the only hotel we stay at when we're in the area because of the staff and accomodations. April 9, 2014
Rated 4.0 out of 5.0 by Great spot, but watch room location This was the 2nd time I've been at this hotel. It is wonderful for people who need to be at dog shows at the Fairgrounds -- close, and they're very pet friendly. However, this time I was given a room on the 2nd floor just next to the balcony which overhangs the lobby and breakfast area. Breakfast starts at 6:30 AM and people in the breakfast area can be very noisy. So, if you are not an early riser, ask for a room away from that area. Otherwise, the hotel is excellent, staff are very helpful and location is great. April 3, 2014
Rated 5.0 out of 5.0 by Outstanding service and friendly staff The check in clerk was the best! She was very friendly and very nice and went the extra effort to make you feel comfortable! March 28, 2014
Rated 5.0 out of 5.0 by Great service! Your front desk staff (Christine) treated us like royalty! We'll be back soon for another stay at your hotel. March 9, 2014
Rated 5.0 out of 5.0 by Great stay From the moment Christine greeted us we were welcomed during our visit. March 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Christine made my stay enjoyable. She is a little dynamo. February 28, 2014
Rated 5.0 out of 5.0 by exceptional hospitality All of the staff are welcoming and are only too happy to provide any of the little extras I would require. I am treated in a most friendly manner. Staff are well selected for this business. The rooms are spacious and comfortable. January 28, 2014
Rated 2.0 out of 5.0 by Uncomfortable beds and pillows The beds were very uncomfortable. Bathroom was not as clean as it should have been. Shower was dirty. January 23, 2014
Rated 5.0 out of 5.0 by Great Guest Service I arrived tot he hotel late in the evening, the person at the desk knew who I was and was very pleasant , helpful, and most of all welcoming. I will definitely stay there again. Dr. H. January 16, 2014
Rated 5.0 out of 5.0 by Very Friendly atmosphere and comfortable environment ! I have stayed at this hotel on numerous occasions and every time, the staff and other guests are remarkable. Asst. manager Christine has a great personality and made my stay a pleasant one. They have a nice indoor pool and hot tub that is well maintained and a decent exercise room. Grounds are well maintained, and rooms are very clean. There is also a great place to grab a bite to eat that you can walk to. ( great chicken wings). Only negative is the computer room. Computers are slow and printers may or may not work all the time. Otherwise I definitely recommend. Bring the whole family. January 15, 2014
Rated 5.0 out of 5.0 by Hidden gem We had to follow some dark and lonely roads to get to this place (I guess nothing happening at the Fairgrounds between Christmas and New Year's) but once we found it, it was a good oasis. We were impressed with the attentiveness of the staff--for instance, keeping tabs on all items during a fairly crowded breakfast, and changing the water in the hot tub. We found our room comfortable without turning on any heat all night (and were happy they hadn't pre-heated it before we arrived). The pool was just long enough for lap swimming. January 2, 2014
Rated 5.0 out of 5.0 by met our needs Everything was good, easy access to shopping mall with GPS help. Beds too firm for our personal taste but OK December 31, 2013
Rated 4.0 out of 5.0 by Confortable and new My only complain is about the washroom cleanness. The room hás a good and confortable space. December 30, 2013
Rated 5.0 out of 5.0 by will stay again THE FRONT DESK STAFF WERE WONDERFUL, FREINDLY AND HELPFUL, ROOM WAS CLEAN AND WELL STOCKED, BREAKFAST WAS HOT AND A GOOD VARIETY ON THE 2 MORNINGS WE WERE THERE. December 30, 2013
Rated 5.0 out of 5.0 by Awesome Experience I would tell you that this staff showed great consistency , always ready to help, extremely polite and went the extra mile at every juncture of the stay. One of my best hotel experiences December 29, 2013
Rated 5.0 out of 5.0 by Always a pleasure Whenever I am in the Syracuse area, I always stay here. The staff is always the best. You can't beat the breakfast especially if you are like me and always late and need something good fast. I look forward to staying here. December 20, 2013
Rated 5.0 out of 5.0 by A Must Stay While some people may look at the location and think twice, I being a sales rep and a road warrior would suggest you always make it your SYR destination. It is very friendly, great rooms, clean, smells great, good pillows, good breakfast bar, there is a Quaker Steak & Lube you can walk to (even in the winter). Never run into traffic, or deal with rush hours. Again, I'm a sales rep so I'm very picky about where I stay since I am away from my family a lot and I have tried all IHG brands in and around SYR and have made this my home away from home for over a year now. p.s. they often have a 5,000 point rate which is also a plus December 16, 2013
Rated 5.0 out of 5.0 by pleasant and accommodating staff Danielle went out of her way to accommodate our hockey team: booking a party room, recommending and making arrangements for pizza delivery, providing cups, napkins etc. The staff were very friendly to the kids and parents and allowing them to be kids. The Breakfast was excellent: warm and available past the 10 am time. Staff were on hand to assist and refill promptly. Very pleasant to deal with. Overall, our stay at the hotel was a 10/10. I can't think of anything that could have been better. December 4, 2013
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