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Rated 4.4 out of 5 by 247 reviewers.
Rated 4.0 out of 5.0 by Quiet Location A bit out of the way, off I-690, but comfortable and quiet for a night's rest. March 25, 2015
Rated 5.0 out of 5.0 Great Bed The bed was extremely comfortable had a wonderful sleep, actually didn't want to get out of it. March 24, 2015
Rated 5.0 out of 5.0 by Great customer service The staff makes you feel at home and generally care. They all are on top of their game, and always willing help. March 20, 2015
Rated 5.0 out of 5.0 by nice quiet nice quiet place to stay. It is a little rural which is what we love, but close drive to destination is the area March 18, 2015
Rated 1.0 out of 5.0 by No attendant. Bugs. Mold. We got to the hotel late at night with two kids and had to wait 20 minutes for the attendant. We finally had to call the front desk for someone to come greet us! There was mold on the wallpaper in the bathroom wall and dead flies in the bathroom lights. I notified the attendant and she told me the assistant GM would not do anything and I might get somewhere if I called corporate. March 11, 2015
Rated 5.0 out of 5.0 by Great time The hotel was awesome. For the most part the staff was great. The pool is an inside pool but was not "heated" so it was a little cold for my taste. The rooms were clean and comfortable. Will definitely stay again March 11, 2015
Rated 3.0 out of 5.0 Covered the basics, for the most part The hotel is nice, what you would expect from a Holiday Inn Express. Front desk staff was friendly and attentive. Opportunities within the cleaning staff - room was cleaned but none of the "supplies" were replenished. Had to go to main desk to get replacement soap/shampoo/cups for room. The breakfast options are good but the serving space is too small - it was overcrowded and difficult to get anything for almost the entire time (left once and came back an hour later due to crowd, and it was still jam packed at the "buffet" counter). The staffing attending to the breakfast area did not replace plates/utensils or condiments as they ran out. When attendants were asked to refill, instead of taking care of it (or saying they would be back to do so shortly), they simply told people where to find the stock so they could do it themselves. I'd stay here again, but would like to see some efficiency improvements from their housekeeping and waitstaff. March 11, 2015
Rated 5.0 out of 5.0 by Favorite holiday inn This hotel is great. I travel a lot for work so I am constantly in hotels. The staff here is sooo friendly and the hotel is clean. Also, if you go at the right time, the hotel is quiet. It's tucked away outside of Syracuse so it's a nice break. March 9, 2015
  • 2015-03-29T12:28:54.513-05:00
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