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Rated 4.4 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Maria does it all - Ray of Sunshine! I took my family on a shopping get away trip to Syracuse and stayed at the Holiday Inn Express. It was a place to sleep and relax by the pool/hot tub. We had a great experience and noted a staff "Maria" doing multiple functions, such as: Maintenance, repairs, supervisory and much more. What struck me the most about Maria was her smile and enjoyment with her work. She added a ray of sunshine to our weekend. November 20, 2013
Rated 4.0 out of 5.0 by Nice weekend Was at the hotel to attend a dog show. Everyone at the hotel very nice. Room was clean and hotel was very clean. Really enjoyed the hand cream and soap, smelled great. Will come again November 20, 2013
Rated 5.0 out of 5.0 by Very Accomodating Staff & Great Bed As in past years, we thoroughly enjoyed our stay. The hotel is in a great location (close enough to major roads to be easily accessed yet away enough to be wonderfully quiet. The bed is extremely comfortable, the price is great, self-service breakfast is great (especially the cinnamon buns) and the staff are extremely accommodating to our every need. We'll be back again next year. November 16, 2013
Rated 5.0 out of 5.0 by Nice place to stay This was my first time at this location; I frequent Holiday Inn Express when I can. The girl working that evening (and next morning) at the desk was lovely. Very polite and friendly. The hotel is clean, room was good and the breakfast was plentiful. The lady working the breakfast area was friendly and kept it well stocked. I would stay here again. November 13, 2013
Rated 4.0 out of 5.0 by Nice room, no shuttle- with two sitting in parking lot Although we were happy with our room and the staff, we were disappointed that we were unable to use the shuttle service. We had a wedding and several of the guests stayed at the Holiday Inn. It was on Halloween and they were short staffed and would not accommodate our request for shuttle service. We had inquired a week or two before we were scheduled to arrive, but were told it was impossible. We were all surprised that a holiday like Halloween would result in all but one person on the staff being off. I feel that if you have a service it should be available to your customers. November 4, 2013
Rated 2.0 out of 5.0 by Service Room amenities where not replaced as needed. We did not have coffee for 4 days and then needed to ask for. The blanket was dirty when we arrived and we asked to have it replaced. Breakfast omelets were very dry and under the lamps much to long. Breakfast service person not available when needed. We were told she was "multi-tasking". Many times during breakfast, there was an unusual amount of annoying noise, making the breakfast experience uncomfortable. We also had insect bites while we were there....not sure from what or if they came from the hotel. You need to check it out. We will probably find another location next time. October 28, 2013
Rated 5.0 out of 5.0 by A great place to stay We have stayed at this HIE before and find it a great place to spend the night. Outstanding free breakfast, nice pool and hot tub. The only down side is the location as it seems like it is sitting out in a field. However, we are likely to stay there again, particularly when we bring our granddaughter. October 27, 2013
Rated 4.0 out of 5.0 by Convenient to the Fairgrounds It was a very clean and comfortable space. The staff were very helpful in answering all of our questions and gave us great directions to places of interest. The only downside is the breakfast buffet. It was a little limited as far as healthy choices. There was cereal and yogurt but no fresh fruit. The cinnamon buns were outstanding but the muffins could have been better. October 23, 2013
Rated 5.0 out of 5.0 by Enjoyed everything Everything was great. The staff was friendly, the room was nice, the whole stay was enjoyable. October 21, 2013
Rated 2.0 out of 5.0 by poor service ,front desk clerk rude, breakfast items gone As a Platinum Elite member ,who has gotten used to be treated as an important customer this hotel property needs to go back and relearn how to treat their customers. When I called for directions the girl on the phone very friendly and polite ,when I checked in the girl on the desk had no idea how to take care of customers and seemed frighten. No address as a platinum member, nor a offer of a snack or even a ten cent bottle of water ( all the other HI express I've been to does offer) Heat and cooling did not work on the temp, either the room too cold or too hot The breakfast was horrible ,their was a bus load of tourist ,that the hotel knew was coming and they all happened to eat breakfast at the same time: there fore no eggs, nor danish and the coffee was empty. The person who takes care of this was no where to be found, must have been hiding I find it strange that this hotel down the road from the NY State fairgrounds and use to all types of events and large crowds had no idea on how to treat a customer. The other thing that amazed me was when I turned in my Keys, no mention of how was my night, nor even a Thank You Next time maybe the place "that's leaves the lights on for you might be a better choice" can't be any worst and about half the cost I gave this hotel a Fplus the plus was for the nice girl I spoke to on the phone October 19, 2013
Rated 5.0 out of 5.0 by SDW stay. Being my first visit to Syracuse, I was looking forward to a good weekend. Being able to stay at a HI Express is always comforting to find out. Friendly welcoming staff at sign in started the weekend off perfect. The room was awesome and very comfortable. Breakfasts were delicious. Thanks for a great experience. October 18, 2013
Rated 4.0 out of 5.0 by Quick stay The hotel itself is located off the beaten path but we enjoyed our stay. The front desk staff was wonderful. She provided us with print offs & directions to several places to eat & directions to the outlet mall. We enjoyed our stay and would recommend it . October 17, 2013
Rated 5.0 out of 5.0 by Godd place to stay Nice hotel. Staff is very good and the place is clean. October 16, 2013
Rated 5.0 out of 5.0 by Friendly Staff During my stay on business the staff was very friendly and helpful and helped to make it an enjoyable experience. A large tour group was staying at the hotel and despite all coming to breakfast together the staff kept the coffee coming and the food trays full and fresh. The room was pleasent with a comfortable bed, reliable Holiday Inn quality. The hotel is rural but walking distance to the "The Lube" which provided good pub/sports bar food. If staying more than one night I would explore other dining options as well. October 11, 2013
Rated 5.0 out of 5.0 by excellant service Have stayed at this location previously for an extended stay as was this time. Cannot recommend this location enough. Staff is outstanding!! Breakfast is very good and room and bed are great. October 7, 2013
Rated 4.0 out of 5.0 by Ok place to stay The staff was friendly. The rooms were average, not very comfortable beds. The place needs a good cleaning. The elevator tile and tile floors throughout were nasty. Seemed a bit tattered. Overall it was ok for a night. October 4, 2013
Rated 1.0 out of 5.0 by Decent hotel but bad experience with the staff My entire family stayed at this hotel for a wedding and was less than impressed with some of the staff. A majority of the wedding guests were staying at this hotel and although our first of two nights was pleasant the wedding night was a very bad experience. Some family checked in to find very stained sheets on their bed in not one but two rooms and when this was brought to the attention of the front desk attendant she was very rude and escalated a very simple issue into a bad experience for all. Unfortunately, this woman ruined our stay at the hotel due to her confrontational attitude toward my family which ended in family members leaving the hotel in the middle of the night to escape the worst customer service I have ever seen. Some staff members were helpful but we just could not forget how poorly we were treated. Sadly this is a case where one bad apple can ruin the bunch therefore I would not recommend this hotel for any large group as they are just not accommodating when necessary. October 2, 2013
Rated 2.0 out of 5.0 by Disturbed by other guests We arrived at the hotel around 9:30pm after a long day of shopping. Our room was great, and clean. Unfortunately, there must have been a wedding closeby because we heard a lot of noise around 1:50am... There was even a guest that started knocking on doors and woke us up! (I assume he thought it was someone from his group that was in our room). The walls are pretty thin so we heard them talking in the hallway and in their rooms for a while... eventually, I called downstairs and complained... they apologized and said that they would take care of it right away... they came up but the party started to quiet down at the same time... Difficult to judge the hotel because we had such a lousy sleep but I imagine it wasn`t necessarily due to the hotel itself... all I have to say is that if you are a light sleeper, better hope that the other guests don't make too much noise... October 1, 2013
Rated 5.0 out of 5.0 by As Good As It Gets; Couldn't be any better. I stay here which is 22 miles from my destination where I have to Officiate at a Competition. I am up at 5 AM everyday of my stay and have ample time to eat a great hot breakfast, from eggs, pancakes, toast, yogurt, cereal, fruit, juices, milk, coffee, etc, etc. I have dinner at a great restaurant only 5 or 6 miles from the hotel, called Daniella's, which is housed in the Best Western Motel which is probably fine but I prefer this Holiday Inn Express. My rooms come with a Micro & Refrig which come in handy for all sorts of reasons. Leftover restaurant food, ice cream etc, etc. My other option is anotherf Holiday Inn in Auburn only 7 miles from my destination which has within a great Irish Restaurant. Yet I prefer this Holiday Inn Express because every stay experience has been "As Good As It Gets"! I highly recommend this facility for great comfort, quiet, cleanniness and very pleasant and helpful staff. Try it you won't regret your stay ever. September 25, 2013
Rated 5.0 out of 5.0 by Family Vacation Great hotel. We used this hotel as a stopover on the way up north so it served our needs perfectly. The breakfast is awesome, so much variety, staff are super friendly and helpful. Great restaurant close by as well. Great all around. September 18, 2013
Rated 5.0 out of 5.0 by Great staff Christine, Joe and Danielle are awesome! Always smiling and happy, willing to go that extra mile - saving some cookies when arriving late after dinner or opening the breakfast refrigerator at 5:30 am to have yogurt and cereal before leaving for work. I won't stay anywhere else when in Syracuse. September 9, 2013
Rated 5.0 out of 5.0 by Enjoyed the Stay Check in was fast and staff was friendly. The gift bag provided to us at check-in was appreciated considering we had been driving for a while and could use a snack and beverage at that point. My family and I found the property and room to be well furnished, clean, and comfortable. The staff was engaging and helpful, especially with information concerning transportation and dining options. The complimentary breakfast is a real plus. The variety and quality of breakfast choices was typical of other HIE locations. I personally would like to see an improvement in the quality and options in the hot food choices, but realize costs limit what can be offered as a complimentary service. Overall, considering what is paid for the stay, I see it as a good value. The pool and hot tub, like the facilities as a whole, was well maintained. We appreciate the efforts to reduce energy costs, but both my wife and I thought the level of lighting in the bathrooms could be improved. We found the hotel a bit difficult to find from the Interstate. The hotel and guests would really benefit from some signage from Rt 690 to direct guests to the property. We would definitely stay here again. September 4, 2013
Rated 5.0 out of 5.0 by Will go back next year! This hotel was very nice and clean the staff were very accommodating and helpful. The pool and hot Tub were nice added features for our kids. Take advantage of the shuttle service if able it was a amazing savings in time and money. Breakfast was good, pancake maker was not working : ( and no gluten free options for my husband but those were the only 2 downfalls. Thank You for the awesome stay! September 3, 2013
Rated 5.0 out of 5.0 by Best Hotel in Syracuse My family and I had another super stay at the Syracuse Fairgrounds Holiday Inn. I would especially like to thank Christine, the Assistance General Manager, for all her assistance in making our stay both possible and memorable. We will definitely be back in the near future. September 2, 2013
Rated 5.0 out of 5.0 by Well Hidden I was glad we had a GPS. For being so close to everything it was off the beaten path. I was met by a desk clerk that was probably the friendliest and most helpful young lady. She made my day. If you have clerks to train, have them work with her for a few days. August 31, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay Although we only stayed one night to enjoy the State Fair this was a very nice experience, we were earlier than the check in time, no problem. We were later than the expected time for breakfast, again no problem. Rooms were spacious and very clean, loved that the doors had soft closers, so you didn't hear any of the normal bang/bang when people were coming and going. Used the shuttle to go back and forth to the fair, the only disappointment was with the shuttle at the end of the night and this is not the hotels fault, it is pure volume. It is going to take a while to get everyone out, had I realized just how long that was going to be, I would have taken the cab sooner. So my suggestion would be to tell clients that unless they are o.k. to wait 90mins plus, the $20.00 cab ride is worth it. August 29, 2013
Rated 5.0 out of 5.0 by Holiday Inn Syracuse Fairgrounds Very clean , bright room. Great staff very friendly. Great spot to access the New York State Fair. We would go back. August 29, 2013
Rated 5.0 out of 5.0 by Points At this time I have not received my points for my stay there. August 22, 2013
Rated 5.0 out of 5.0 by All Good Just needed a place to stay while driving from Maine to Ohio. Front desk clerk was extremely friendly and helpful. Nice pool, nice clean room, breakfast was fine. August 14, 2013
Rated 3.0 out of 5.0 by Not up to Holiday Inn Standards Even with GPS very difficult to find since there are no visable signs. When I checked in the evening of August 5 Nobody was there to greet me. Front desk did not recognized me as a PLATINUM Member . No gift basket nothing. When I went to room I noticed some trash and there was no shampoo. There were no towels in the swimming pool which was ice cold. Hot tub was luke warm. Ran out rolls and biscuits for breakfast. Eggs were cold. Maid service was extremely poor . Maids never empty trash and beds were not properly made. I felt they were understaffed and very poorly managed . I have been a Platinum member since 1985 and Kemmons Wilson would have been very disappointed ! August 12, 2013
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