Rated 3.8 out of 5 by 176
Rated 5.0 out of 5.0 by Bonnie46 50th reunion
wonderful service and great food and to end the day with a comfortable bed equals perfect
August 11, 2014
Rated 3.0 out of 5.0 by rodack the longest wait ever
Poor management at the desk- long line of customers not attended to and no apology given -manager showed no concern and did't care
August 8, 2014
Rated 2.0 out of 5.0 by CrossBorderShopper Room has poor ventilation need to keep AC high on MAX
I have never been to a Holiday Inn that has room like a two or one star type of hotel. The room is very humid and feels like the blanket and bed sheet is still a bit wet and has wet swamped smell in the room. I have to turn on the AC to max and sleep through the very cold night to avoid the Humid smell in the room. Since I am given the last available room that is much smaller then the one I have booked, reserved and confirmed, I cannot request to change room, it is what it is and no options for me at all. I have booked for a room with two double bed and got an accessible room with one double bed and to make up for missing bed the manager is kind enough to get a cot (not comfortable at all) and open up the single sized sofa bed, both are not comfortable but better than having my kids or us sleep on the floor in the room.
I would try to avoid this hotel if possible.
August 7, 2014
Rated 3.0 out of 5.0 by Margfgnu Service
We had reservations for Saturday 8/2 for a 3pm wedding. Imagine my surprise when I arrived at 1:30 & couldn't check in until 3. I was told that I could get dressed in the bathroom or a larger room with other people changing. Then after the wedding reception, we went to the bar. No food or service after 10pm!! To get a drink , you had to go to the bar & stand in line. Not sure, only 1 or2 bartenders working and the place was packed. The desk clerks apologized saying "we have 3 weddings booked ". Well you are in the service business. It seems to me that if you booked 3 weddings, you should have had enough staff on duty.
August 6, 2014
Rated 1.0 out of 5.0 by maxiene dirty rooms
the rooms had dust hanging from ceiling
air conditioner didnt work properly
phone did not work
bath tub had stains
the room had not been dusted for quite sometime
privacy curtain had rips and holes
carpet was looked filty
need I say more than when looking out the window you get a view of the prison. :(
August 6, 2014
Rated 3.0 out of 5.0 by lakotasue Don't get a poolside room unless you like noise.
We stayed there 3 nights. The main reason we chose this hotel is because they accept pets. They gave us a poolside room. There was a wedding party booked for the weekend, and Saturday night, when they were all coming back from the reception, the noise was incredible. It went on until 4 am. This was also an issue with some of the guests on our floor, because the sound-proofing is nearly non-existent. I thought people were out in the hall talking, but when I opened the door, the sound was coming from the rooms across the hall. Another issue was the restaurant in the hotel. I went to the "pub" to order some takeout. We were charged the *room service* fee just for getting takeout!! And the food in the "Pub" is only marginal. Avoid the fish and chips unless you like cod covered with cement. The breading was like a brick. The main reason we chose this hotel was because they accept pets...for a daily charge of course. The beds were very comfy, but the pillows were giant round balls. If one is a side-sleeper or stomach-sleeper, they are VERY uncomfortable. They put 4 pillows on each bed, so a couple of those could be thinner. On the upside, the staff is very friendly and helpful.
July 31, 2014
Rated 5.0 out of 5.0 Class Reunion Stay
Hotel experience was very nice but don't like being told that I have to provide written comments.
July 31, 2014
Rated 4.0 out of 5.0 by SF1009 Nice Suite
We loved our suite with king bed and all the amenities of home. The suite was spacious and our bed was very comfortable. The average score for sleep quality is because the pull-out sofa for our adult daughter had a very old and quite thin mattress with springs very near the surface. The only other inconvenience is that the bathroom is located inside the bedroom so that anyone sleeping in the living area has to walk through the bedroom at night to get to it.
July 26, 2014
Rated 4.0 out of 5.0 by Ken-bob Nice hotel--not great in some areas
Most everything was as expected.
Rooms were not ready at 5pm--minimal empathy and compensation for inconvenience.
Difficult to make a reservation with a special rate--central reservations cannot and they refer you to the hotel which then refers you central reservations????
July 24, 2014
Rated 5.0 out of 5.0 by Queen314 Overall, clean and friendly place to stay.
Overall, the stay was excellent!! Clean, nice rooms and very friendly staff. Would definately stay here again. However, we were staying for a wedding. Check in was a nightmare! Rooms were not ready at 3 pm check-in, some guests were asked to move their room after checking in, and the line to check in was unbelieveable! I believe this was because there were 3 weddings checking in at the same time. However, I feel they knew this ahead of time, and should have been prepared.
July 23, 2014
Rated 5.0 out of 5.0 by Ed & Sandy Helpful Staff and Good Location
This was our first time in Auburn, NY. We went up on a Saturday for a friend's wedding. The wedding was at 4 PM and we were driving up the day of the wedding. We asked if we could check in a little early as we were on a tight schedule to check in, get dressed and get to the wedding by 4PM. The staff was wonderful! They had our room ready and they were very helpful and courteous. The room was very clean and the beds were great. We had a very nice brunch the next morning in their restaurant before we left for home. It is an older property, but well maintained. We were very satisfied with our stay and would stay there again if we were visiting this area.
July 18, 2014
Rated 4.0 out of 5.0 by TKALL Megan McMurphys Restaurant in the Hotel
The restaurant would be a nice place if it was clean. Chairs are soiled and broke. We ate there three nights and the tables were sticky. Mentioned it to the waitress, she said it was the humidity in the restaurant. I took out a wipe that I had with me, wiped the tables, and it was no longer sticky. The wipe was dirty. The restaurant staff was nice but the restaurant needs a good cleaning.
July 17, 2014
Rated 5.0 out of 5.0 by kfconnolly Excellent
I was offered a room upgrade as a platinum member and they have me an executive suite that Obama had once stayed in! Great staff, great service, upscale looking place.
July 17, 2014
Rated 5.0 out of 5.0 by LJBoston Gracious staff, clean room
While in Auburn for a family wedding, many members of my large extended family stayed at the Holiday Inn. The rooms and facilities were generally very clean and comfortable. What I appreciated the most, however, was the tolerance and kindness of the staff when we gathered in the pool area for an impromptu "after party" following the morning wedding and afternoon reception. We were a bit noisy and boisterous (though not destructive) with many small children in the pool and a lot of loud conversation. I am thankful that we were allowed to enjoy each other in your hotel-it meant alot to visit with my siblings, cousins, etc, in such a pleasant setting. My gratitude to you all.
July 16, 2014
Rated 2.0 out of 5.0 Good location terrible air conditioner
The hotel lobby is pleasant and clean and so was the room. The room air conditioner was very loud, the toilet didn't flush effectively, and the tub didn't drain. I wouldn't stay here again.
July 15, 2014
Rated 4.0 out of 5.0 by 13ED Over All Good
When I call to get a room at the front desk I DO NOT WANT
TO BE TRANFERED TO CENTRAIL CHECKIN AND TALK TO A PERSON WHO TALKS AND ACTS LIKE A COMPUTER.
I called the front desk to talk to a person who cares.
July 14, 2014
Rated 5.0 out of 5.0 by bill lover boy comfortable bed and room-good service all around
hotel appears to be well managed and guest friendly staff was able to answer all question's they seemed well versed.
July 13, 2014
Rated 4.0 out of 5.0 by Terry22 Good Central Location
This Hotel is conveniently located for touring the eastern finger lakes and the touristy nearby towns. We found the hotel to be clean and overall the staff were friendly and efficient. Our room was comfortable and quiet. We were in Auburn to tour the area and to rest and relax. Holiday Inn offered the amenities to do that.
July 4, 2014
Rated 5.0 out of 5.0 by Jerry5806 Bathroom recomendations
I would like to see night lights for the bathroom, and install new taller toilets, and exhaust fans so the mirror does not steam up
July 3, 2014
Rated 5.0 out of 5.0 by wedding1976 Wedding stay
The hotel was clean, comfortable and relaxing. The airline lost our luggage, so we were very frazzled when we arrived. They staff was very helpful to us, supplying us with toothpaste, combs and other necessities.
June 30, 2014
Rated 5.0 out of 5.0 by John 1952 A REAL VALUE
If you travel around the Aburn, NY area and want a clean, comfortable and welcoming place to stay, you owe it to yourself to stay at the Holiday Inn Auburn-Finger Lakes inn. The price is quite attractive, especially when you have all the amenities that a family or business traveler look for.
June 30, 2014
Rated 3.0 out of 5.0 by Ashley222 Price
Way too expensive for being an average holiday inn.
June 25, 2014
Rated 4.0 out of 5.0 by WeddingGuest333 Ok Rooms but frustrating start
I had called several times to book my room as part of a wedding block. The first time I called I was met with only a Hello and not anything else in regards to the name of the place. 2nd call I heard random chatter and then got hung up on. 3rd call I finally got someone to respond correctly and was then told the wedding block didn't exist and was offered no additional service to help me out or get me to someone that could figure it out. Finally, the 4th call I was met with more intelligence and got my room booked. Two weeks later we realized we'd like an early check out and the young guy who answered said, "Oh, I don't know if I can do that... there isn't anything I can do.... yatta yatta" so I just hung up in frustration. The day we showed up, I "heard" him again and sure enough he was at the front desk continually saying he didn't know how to help so and so or wasn't sure about what he was being asked to do. I went to the more confident looking person who started to check me in but then was distracted by the bride... sure enough the one I was there to see and who's bridal party I was in. When the bride asked why she only got 2 rooms worth of keys when she had 3 rooms booked, the front desk woman said oh she has hers already pointing to me... when in fact I wasn't part of the brides bookings and therefore she had to go through everything all over again definitely discouraging both of us. The man who ended up checking me in made several unnecessary jokes and didn't seem to sense the tone of not wanting to joke but still being pleasant. I later found out the guest gift bags had not been handed out correctly even though we asked them several times if they needed signs or instructions and were told #by the same unaware boy and not as intelligent girl# that it was taken care of and they were good. Well they were messed up and the mother of the bride had to take them away from the front desk and get them to the right people. All in all the room was fine... expensive but fine... it was the front staff that I would definitely leave.
June 25, 2014
Rated 5.0 out of 5.0 by thejokeman great Stay!
nice rooms, nice hotel. AC worked great and the beds were very comfortable!
June 22, 2014
Rated 5.0 out of 5.0 by Laurie388 Very Accommodating for our family reunion
The staff were very pleasant, put us all on one floor which was really helpful. The restaurants were good and the breakfast people accommodating a 14-person group were great. The only complaint I would have that the 1whole place is very "beige", some pops of color would be welcome!
June 18, 2014
Rated 4.0 out of 5.0 by wolfslair nice property and staff good value clean
I was hesitant to stay at this location after reading online reviews that listed the hotel as dated and in need of a facelift. I was pleasantly surprised. The rooms were clean and modern with nice appointments. The hotel is an older property and is in general need of modernizing. I would stay at this location again
June 12, 2014
Rated 2.0 out of 5.0 by capfan31 Basic, a bit outdated hotel for a small town
I stayed at the Holiday Inn during a wedding weekend in the local Auburn, NY area. The check in process was very quick and we had no issues. The room is fairly basic and feels a little dated with the decor. Cleanliness was sub-par to other holiday inns I have stayed at before.
I was a bit surprised there wasn't even a continential breakfast offered and the breakfast they did offer was quite expensive for the food that you got in the end.
I stayed two nights with my wife and would probably recommend a different hotel if you don't mind paying for the Hilton down the street.
Stayed June 2014, traveled as a couple
June 12, 2014
Rated 4.0 out of 5.0 by golfnut356 Great staff-noisy courtyard
We have stayed at this hotel before because it is close to Skaneateles and Waterloo Outlets. They were very busy when we checked in but the desk clerks were very efficient. Rachel was very pleasant and recognized me as a platinum member. The room was comfortable once the noisy air conditioner was turned off. The only drawback with this hotel is the indoor pool. It is full of screaming kids all day until 10 pm. The noise resonates through the courtyard. We had breakfast in the restaurant. The buffet was average. The staff was exceptional. Bea waited on us like we were her kids. When the coffee ran out in the lobby the next morning , she was right there with a couple carafes of fresh coffee.
June 11, 2014
Rated 4.0 out of 5.0 by familymembers Staying as part of a wedding party
We were staying at this location as a relative was being married. Upon check in, we were told that we were not going to get a gift bag as we did not register as a part of the wedding party, however our receipt on checkout stated we were.
Our children, two age 21 and a 15 year old were relaxing on the balcony after the reception eating a late night snack. They were talking quietly and were not at all disruptive, yet were told by hotel staff that they needed to go back into their room. (We were not notified that there was a curfew for being on the balcony).
The room itself was nice.
June 11, 2014
Rated 4.0 out of 5.0 by marco Agostini Holiday Inn was all right, except for Murphy's Restaurant
Location was great. Staff was average. The food was lousy, the bread was stale and the Irish Stew was like shoe leather. The good news is that in the vicinity there are good Restaurants , like the Parker Grill, Bambino Bistro and a Diner for breakfast. There the food was good, the price was very reasonable and the staff was gracious and very pleasant. These places were full and Parker,s Grill was mobbed every time.
My wife and I agree on this assessment.
June 9, 2014