Rated 4.0 out of 5.0 by GrandpaW Travelling from Florida
Hotel is in process of being renovated, but in suitable condition for all that and well-equipped. Location is convenient to I696 and traffic noise isn't an issue despite proximity to highway.
Availability of buffet for supper upon our arrival was a very nice surprise and much appreciated as we didn't have to go in search of a restaurant.
Disappointed to find front desk cannot accept American Express Travellers Cheques which is a first in our experience for Intercontinental Hotels sites.
WIFI signal was very poor, which may be due to room location which was far from front desk, but that was also a surprise.
March 12, 2013
Rated 1.0 out of 5.0 by smirtz good location
I had problems getting on line at night and then again the next morning and the front desk staff didn't know how to fix. I do alot of work in the evening and cannot stay there again if I can't be certain of being able to work on line.
March 4, 2013
Rated 5.0 out of 5.0 by Blackhorse511 Great Service friendly and courteous staff
Great motel, clean rooms, and the staff was excellent.
February 27, 2013
Rated 5.0 out of 5.0 by MikeM777 Perfect for the business traveler
This HIE was perfect for me, as a business traveler. The location was good, the accessibility was excellent, the room and the property was comfortable. It had all I needed - no more, no less.
I will come back here on trips to the Detroit area.
February 20, 2013
Rated 5.0 out of 5.0 by MattNYC Comfortable Stay with Plenty of' Extras'
I had a thoroughly delightful stay and was continually surprised by the warm service and free extras: I did not expect the free dinner (beef stew, salad, sodas), or free coffee 24 hrs a day, or fresh-baked free cookies provided by the staff!
February 7, 2013
Rated 4.0 out of 5.0 by Arvy Experience at Holiday Inn
Overall my experience was good. The hotel needs updating. Needs refrigerators and mirowares in the room.
January 23, 2013
Rated 3.0 out of 5.0 by MnMs Average Stay - Some work to do for a TRUE recommendation
In general, we were pleased with our stay. HOWEVER there were a few concerns. First, this is not an easy location to get to (a lot of one way roads). Luckily, we purchased iPhones two weeks ago and learned to use the map feature... UNFORTUNATELY the confirmation email we received had the wrong address on it. So when we put the address into the map feature, we received incorrect directions. Luckily, since we had two phones we were able to use one phone to look up the phone number, call the location, and get the correct address, so we could input the correct address into the other phone, and get correct directions. The staff was very helpful and knew just what the issue was (as though this was a common occurrence). Without those phones we would have been lost! Two weeks ago we had basic phones. At 9:00 at night, in a poorly lit area, this is a big concern. Next concern... the area is extremely poorly lit. This made it additionally difficult to locate entrances to the lot, and was quite dark walking through the lot when we arrived late in the evening. Next issue - although this may seem small, I was really displeased to find that as Priority Club members, we were not provided with any bonus, i.e. every other Holiday Inn/HI Express we've stayed at provided us with little "thanks" type things, like freshly baked cookies, snacks, bottled water, a complimentary newspaper (typically USA Today), mints, etc. There was NOTHING for us. I even asked about it and was told they don't do that. Really?? Next issue... Although it WOULD lock, we had to "play with" the door - get it in just the right position to be able to throw the deadbolt into place. Next issue... the wireless service. We could not get on the service with our phones at all - even though they are capable, the location's wireless was not. And we had spotty service to our laptops in our room. We were on the first floor. The only time I have ever had poor internet service in a hotel (since wireless service has become commonplace) was when we were on a 4th or 5th floor and the wireless was known to have trouble reaching the higher floors. This location supposedly had multiple routers - one for each floor, yet we never had more than two bars on any of the routers... we tried them all. We were knocked off multiple times. Finally... After getting out of the shower on our first morning, my husband noticed ants scurrying around in the bathroom. He happened to see where they were gaining access and put a little piece of soap into the hole. This was apparently a sufficient deterrent, as we did not see them again. But still... concerning. The staff was friendly and the room was generally clean and comfortable (certainly not the MOST comfortable room we've stayed in, but average.) Friendly staff, safety, and cleanliness are my top three priorities in a hotel. These were met, but not with flying colors. You have some work to do.
January 16, 2013
Rated 5.0 out of 5.0 by NoLaur Always a pleasure to stay at this Hotel
Friendly staff. Beds are very comfortable. Hotel is quiet and extremely clean. We have stayed at this property quite often.
January 4, 2013