Rated 3.8 out of 5 by 38
Rated 4.0 out of 5.0 by Ardith Friendly, comfortable, convenient lodging
Location right off of the 696 freeway made it convenient to the airport and central to the Warren/Sterling Heights area. Krogers and Tim Hortons in walking range. Comfy bed with lots of pillows. Loved the pool but beware: it is not heated.Great on a hot day but freezing on a cloudy cool one. Also, they don't have it available right away after a storm because it is outdoors. Nice tree-surrounded pool area with chairs and tables with umbrellas. Staff helpful, breakfast and maid service excellent. Construction made it awkward but it was a good value for the money. Enjoyed the sound of cicadas in August.
September 2, 2013
Rated 5.0 out of 5.0 by southlake Pleasant Stay
Check-in was without incident - very timely and the clerk was pleasant. Our room was easy to locate and the arrangements were excellent. It was equipped with a refrigerator and microwave as requested. We were hardly able to tell that the hotel was undergoing major renovations -- we were never inconvenienced and there was no noise. This was a very good stay.
August 30, 2013
Rated 3.0 out of 5.0 by douggie house Keeping
I was only there 4 days. House Keeping on day 3 never showed up until after 5:00PM day 4 they showed up at 4:00pm and deliveres clean towels they didn't even take to the bathroom. I expect my room cleaned each day and not asked if I really need my room cleaned.
August 26, 2013
Rated 5.0 out of 5.0 by Dano8887 Atmosphere
I stay in this hotel 10 times per year for 2 0r 3 nights for each stay. The hotel staff call you by name always "Mr." and yes sir and no sir!!!!
Although they are going through a renovation their property is clean and well maintained.
In Detroit I would not stay any where else.
August 26, 2013
Rated 4.0 out of 5.0 by Blizzack Worth staying at
Have stayed at many Holiday Inn Express in the past and this is one of the better ones. Very clean and staff was very friendly and helpful. Breakfast areas was well stocked and the staff ensured everything ran smoothly.
I did find the bed to be more firm then most Holiday Inns. Usually the beds at Holiday Inns are something you melt into. Not here.
Also pool is outdoor, which is fine but it needs to be heated. Pool water was very cold.
August 23, 2013
Rated 5.0 out of 5.0 by oldgirl2 wonderful breakfasts
arrived in afternoon and checked in. Is always an easy task as the staff is always so helpful. Shopping is close and easy to get to..if wanted.
Rooms are always comfortable. As we wanted to be up and out early all we had to do was ask for an early wake up call.. Breakfast was help yourself and ready when wanted., Hot and cold things were all available even Juice and or coffee. we will definately be using this hotel again in the future.
August 21, 2013
Rated 1.0 out of 5.0 by rachel99 Worst Holiday in Express I have ever stayed in
No one advised of construction on hotel. We were at hotel for over a week and children were hoping to be able to swim. There was hammering on walls of hotel and people working outside our window. More than once I went down to desk to voice my concerns and was told a manager would be down but never did we see one. Also asked for an extra towel multiple times and only 1/2 the time we were provided one. One morning we asked for an additional towel and were told there were no more so I had to dry off with hand towels. Each employee had a different story and no one knew what the other one was doing. Bed was the most unconfortable bed we have ever had. Due to a change in our original reservation, we had 2 seperate reservations. I had asked in the beginning if this was going to be an issue or would we have to move 1/2 way through our stay, we were told no but when that day came, we tried to get in our room and our key didn't move. first we were told we were scheduled to check out, after 20 minutes of trying to figure this out, employee saw we were were staying 5 more days but she had us going to another room. she said she would fix this and reactivated our key. 3 hrs later our key didn't work again and we were told we had to come down and redo paperwork and after 4 attempts our key was finally working properly.
Due to the nature of our vacation we were unsure of the date we were going to leave. We had a reservation with priority club points was through Friday July 19 but decided to leave on July 18 as our tournament was done. I asked multiple times if we would get our points back if we left early and were told yes by priority club and hotel staff. It has been 2 weeks and we still have not received any point refund.
Overall, we have stayed an multiple Holiday inn's and Holiday inn express. Usually we have the best luck with this motel chain which is why we usually choose this chain, but this motel was far the worst stay we have ever had. So bad that for the second week of our vacation we stayed at a different motel chain.
July 28, 2013
Rated 4.0 out of 5.0 by Sirina Convenient
Didn't realize the place is undergoing renovations but overall, it was adequate for our duration. Morning breakfast was good but not much variety. The location was very convenient to where we needed to go and easy access to the freeways and highways. The staff was polite and cleaning was excellent. There were some noise from the renovations that made it a bit hard to take a nap but nothing really loud. The towels could've been softer as well.
July 25, 2013
Rated 3.0 out of 5.0 by Tdmac Staff was very helpful
All the construction going on outside of the hotel and not being able to use the pool was definitely a turn off. There website doesn't say anything about this. If they get the construction done it will be a nice place to stay.
July 24, 2013
Rated 5.0 out of 5.0 by Holliday Great customer service
Breakfast was hot and well stocked. Although they were under construction, room was quiet and didn't even know that they were working. Check in was smooth and staff very helpful with local info.
Pool was under construction and not open. 7/18/12
July 24, 2013
Rated 4.0 out of 5.0 by stillrunning3719 Good Service despite Construction
Despite the construction for the facelift which limits parking and the overall curb appeal. The rooms are clean, staff is responsive and polite, and the breakfast is well attended too (everything is fresh, etc.). The computers are good too in the business center. And finally both treadmills in the fitness center work.
Also, special kudos to this location for the evening sandwiches or pizza offered on Monday - Wednesday Day. Also, I like the Fox Soccer Channel that is offered.
This location is doing their best and overcome the construction for the facelift. The sooner though they get this done, the better for all.
Ken from Connecticut
July 8, 2013
Rated 2.0 out of 5.0 by 4soils Hotel is under construction
The hotel is currently under construction. The hallways also smelled of varnish, that seeped into the room. There was hammering during the course of the day, while trying to relax in the room. Additionally, there was an argument/fight that broke out in the hallway, one at 12 AM and one at 3 AM. When we checked in , the room had no waste basket and they couldn't find one when I called the front desk. I realize that Michigan and suburban Detroit may be a little rougher than other parts of the country; however I expected a lot more from the Holiday Inn Express. On the positive side, the staff was pleasant and the manager's snack/dinner was very nice.
The experience has made me reconsider staying at Holiday Inn Express hotels for future travel.
June 11, 2013
Rated 2.0 out of 5.0 by Cisi50 Being updated
Hotel was being refurbished, the outside looked like a construction site, with very poor signage. inside clean and tidy, staff efficient but not overly welcoming. Room clean, noisy A/C, towels like sandpaper.
It served our purpose as place to lay our heads while on business in Detroit.
June 7, 2013
Rated 3.0 out of 5.0 by BillRoc Winter time is good, but summer time not
Winter time is good, but summer time it is hard to get cool and fresh air in the room.
June 6, 2013
Rated 5.0 out of 5.0 by Raj2331 Wedding Party - Block of Rooms
We reserved about 25 rooms for our relatives and guests, who came to attend my daughter's wedding that took place at Royalty House in Warren. The HIE did an excellent job satisfying all our guests and family members. I can not ask for more than the smile all staff members had on their face all the time and their willingness to assist us in any manner our request were put out. I really would recommend any one who is for business or leisure to select Holiday Inn Express of Warren. I can guarantee you that you will not be disappointed. It's close to everything as well as freeway. And with the expansion you will have more room to play with. Good luck and enjoy.
May 24, 2013
Rated 4.0 out of 5.0 by GrandpaW Travelling from Florida
Hotel is in process of being renovated, but in suitable condition for all that and well-equipped. Location is convenient to I696 and traffic noise isn't an issue despite proximity to highway.
Availability of buffet for supper upon our arrival was a very nice surprise and much appreciated as we didn't have to go in search of a restaurant.
Disappointed to find front desk cannot accept American Express Travellers Cheques which is a first in our experience for Intercontinental Hotels sites.
WIFI signal was very poor, which may be due to room location which was far from front desk, but that was also a surprise.
March 12, 2013
Rated 1.0 out of 5.0 by smirtz good location
I had problems getting on line at night and then again the next morning and the front desk staff didn't know how to fix. I do alot of work in the evening and cannot stay there again if I can't be certain of being able to work on line.
March 4, 2013
Rated 5.0 out of 5.0 by Blackhorse511 Great Service friendly and courteous staff
Great motel, clean rooms, and the staff was excellent.
February 27, 2013
Rated 5.0 out of 5.0 by MikeM777 Perfect for the business traveler
This HIE was perfect for me, as a business traveler. The location was good, the accessibility was excellent, the room and the property was comfortable. It had all I needed - no more, no less.
I will come back here on trips to the Detroit area.
February 20, 2013
Rated 5.0 out of 5.0 by MattNYC Comfortable Stay with Plenty of' Extras'
I had a thoroughly delightful stay and was continually surprised by the warm service and free extras: I did not expect the free dinner (beef stew, salad, sodas), or free coffee 24 hrs a day, or fresh-baked free cookies provided by the staff!
February 7, 2013
Rated 4.0 out of 5.0 by Arvy Experience at Holiday Inn
Overall my experience was good. The hotel needs updating. Needs refrigerators and mirowares in the room.
January 23, 2013
Rated 3.0 out of 5.0 by MnMs Average Stay - Some work to do for a TRUE recommendation
In general, we were pleased with our stay. HOWEVER there were a few concerns. First, this is not an easy location to get to (a lot of one way roads). Luckily, we purchased iPhones two weeks ago and learned to use the map feature... UNFORTUNATELY the confirmation email we received had the wrong address on it. So when we put the address into the map feature, we received incorrect directions. Luckily, since we had two phones we were able to use one phone to look up the phone number, call the location, and get the correct address, so we could input the correct address into the other phone, and get correct directions. The staff was very helpful and knew just what the issue was (as though this was a common occurrence). Without those phones we would have been lost! Two weeks ago we had basic phones. At 9:00 at night, in a poorly lit area, this is a big concern. Next concern... the area is extremely poorly lit. This made it additionally difficult to locate entrances to the lot, and was quite dark walking through the lot when we arrived late in the evening. Next issue - although this may seem small, I was really displeased to find that as Priority Club members, we were not provided with any bonus, i.e. every other Holiday Inn/HI Express we've stayed at provided us with little "thanks" type things, like freshly baked cookies, snacks, bottled water, a complimentary newspaper (typically USA Today), mints, etc. There was NOTHING for us. I even asked about it and was told they don't do that. Really?? Next issue... Although it WOULD lock, we had to "play with" the door - get it in just the right position to be able to throw the deadbolt into place. Next issue... the wireless service. We could not get on the service with our phones at all - even though they are capable, the location's wireless was not. And we had spotty service to our laptops in our room. We were on the first floor. The only time I have ever had poor internet service in a hotel (since wireless service has become commonplace) was when we were on a 4th or 5th floor and the wireless was known to have trouble reaching the higher floors. This location supposedly had multiple routers - one for each floor, yet we never had more than two bars on any of the routers... we tried them all. We were knocked off multiple times. Finally... After getting out of the shower on our first morning, my husband noticed ants scurrying around in the bathroom. He happened to see where they were gaining access and put a little piece of soap into the hole. This was apparently a sufficient deterrent, as we did not see them again. But still... concerning. The staff was friendly and the room was generally clean and comfortable (certainly not the MOST comfortable room we've stayed in, but average.) Friendly staff, safety, and cleanliness are my top three priorities in a hotel. These were met, but not with flying colors. You have some work to do.
January 16, 2013
Rated 5.0 out of 5.0 by NoLaur Always a pleasure to stay at this Hotel
Friendly staff. Beds are very comfortable. Hotel is quiet and extremely clean. We have stayed at this property quite often.
January 4, 2013
Rated 4.0 out of 5.0 by Racer Very nice place to stay.
The beds were comfortable, but not pillowtops like alot of the Holiday Inns. Room was very clean. Nothing special for being a priority club members.
January 3, 2013
Rated 5.0 out of 5.0 by Reci Great Stay
Very clean, modern room, breakfast was good, there is even a free dinner on some nights.
December 17, 2012
Rated 5.0 out of 5.0 by Copper Two nights of a holiday weekend
The desk was large enough for my wife and I to both work at it, so she requested a second swivel chair be brought in, and staff accommodated her.
The breakfast area is subject to chills from the front door, so sit as far away from the door as you can.
The signage on Hoover Road is small and inconspicuous. We twice drove past the hotel when returning in the evening, not seeing the entrance. That got irritating.
The pool is outdoors - not usable in November.
We likely will return if we do the same convention next year.
December 4, 2012
Rated 5.0 out of 5.0 by hamm7 Night Manager
My complements to the Night Manager for helping me through a diabetic siezure on Friday night. She is to be commended for all the help she gave me to solve the problem.
November 30, 2012
Rated 5.0 out of 5.0 by MotherofGroom Lived up to my expectations of HI
Stayed at this HI Express during my son's wedding. We had two rooms. We were checking in on different days but I was paying for both rooms. I called almost 2 months in advance and Brian took care of all my concerns and reassured me that everything would be fine once we followed certain protocols.
As a mother, I was stressing, but the day came and my son had no problems checking in.
We lucked out as when we were checking in, they were in the process of changing all the mattresses, we slept in brand new mattress and it was very comfortable.
Complimentary breakfast buffet was just perfect. Hot food, or continental - or both! Coffee is brewed through out the day and it is not bad at all. Convenient location close to the highway, but quiet enough to get a good night sleep. Several fast food places within a walking distance. (BK, KFC, T.Horton's). Shopping centers within a mile on either direction.
Not fancy, but very convenient, clean, and excellent service - from the front desk to the housekeeping staff. If I have to go back to Warren, I will be staying there again!
November 19, 2012
Rated 5.0 out of 5.0 by rjdunk Warren, MI
very nice property - great happy hour in lobby upon arrival with burgers, chips, drinks.
nice buildiing, clean, updated
October 11, 2012
Rated 5.0 out of 5.0 by LeisurelyTraveler LeisurelyTraveler
I stayed here for a short time and loved the room and the fitness center. It was a small fitnes center but I made it work for me. This hotel was directly off the highway ad this was convenient since I had a few places to go while I was in town. I gave a low rating for PC Member Recognition because normally I get a little gift bag with snacks as a gold member in hotels and they gave me nothing. Although the little gift bag isnt much, I did miss it when I did not receive one at this hotel.
October 4, 2012