Rated 4.2 out of 5 by 63
Rated 5.0 out of 5.0 by STM2014 Good business Stay Hotel
This hotel is very convenient for business travelers and has all that is needed at a great value. It is off the beaten path and quiet.
June 30, 2014
Rated 5.0 out of 5.0 by 2ndson able to work
thankful to have a place to grab breakfast and sleep while in town working.
June 24, 2014
Rated 5.0 out of 5.0 by DanniT Excellent Property for Business or Leisure Travel
I stay at this propert frequently and an always pleased with the entire stay.
June 24, 2014
Rated 5.0 out of 5.0 by danglo Great place to stay.
This is not the first time my husband and I have stayed at this particular hotel, and I can assure you it will not be the last. Everything was so clean and new looking, the staff was polite, helpful, courteous, and professional. Breakfast was outstanding. It was hot, tasty, a good variey, and most inviting. And, the pizza, and salad was a welcoming surprise for dinner, and just as good as any pizza parlor. Thank you.
June 19, 2014
Rated 4.0 out of 5.0 by Weekly guest Great Staff
Staff was very quick to resolve issues, and very friendly.
June 18, 2014
Rated 5.0 out of 5.0 by Lubbz What a surprise
I would never have thought a hotel in Warren would be so comfortable. You can tell they try hard to provide a great place to stay, and they have succeeded.
June 17, 2014
Rated 5.0 out of 5.0 by ja32 Excelente servcio. Personal cordial.
Se puede disfrutar de este hotel tanto para negocios como placer.
Su personal es altamente calificado y su nivel de servicio lo respalda.
Por años he utilizadoe ste hotel por diferentes motivos: Ubicacuion, precio, servicio y disponibilidad.
Si tu area de trabajo esta en Warren Mi., este hotel es tu major opcion.
June 16, 2014
Rated 5.0 out of 5.0 by ktlmighigan GM Tech Center Warren, Mi
Everything at this hotel was just as expected since we have stayed here before. Food was good and hot bedroom was comfortable
June 9, 2014
Rated 4.0 out of 5.0 by traveler45840 Good value
Good value and safe neighborhood area. Staff friendly.
May 3, 2014
Rated 5.0 out of 5.0 by ktlmighigan April 7 and 8, 2014
We stayed at his particular propery for 2 nights staff was very friendly and helpful, breakfast was very good and different every morning did not participate in appetizers because we had dinner plans but a nice touch, we will stay there again when we are down state.
April 13, 2014
Rated 5.0 out of 5.0 by sover65 Staff very friendly
This is one of the friendliest Holiday inn's I have stayed at everyone was very nice and had a smile
Breakfast could use an upgrade for all Holiday Inn Expresses to support healthier choices
April 4, 2014
Rated 5.0 out of 5.0 by Neil40 Great room and service, as usual!
I'm semi-retired and have traveled for business or pleasure through almost every state except Nevada since the 90's. I've been staying here for at least 16 years and as usual it's one of the best, most relaxing hotels in the states. When I worked in the Automotive Supply business I was here so often that the Breakfast gal would save the ripe bananas for my cereal! Thanks for everything.
March 30, 2014
Rated 5.0 out of 5.0 by gageman86342 Quick Visit and a Good One
I only stayed at this motel overnight on business. I really wish I could have stayed longer! The staff was excellent and the amount of space in the room was great. I felt like I could spread out, relax and really get some work done. Thanks for a great stay!
March 28, 2014
Rated 4.0 out of 5.0 by Dammerung Great service/clean hotel but uncomfortable beds.
Hotel was very clean. The staff; from the front-desk, the cleaning service to employees servicing breakfast area were all very pleasant and very helpful. Staff always acknowledged you and wished you a good day when they saw you. All hotels should be this friendly. Nice example of good service.
My only one complaint is the beds were not comfortable. My husband, son and myself had trouble sleeping on the uncomfortable beds and got up early because our backs were too sore to stay in bed lany longer. Made for a tired vist to Detroit for a wedding and not up to what we usually experience at Holiday Inn. The problem was the mattress itself was not comfortable.
January 23, 2014
Rated 4.0 out of 5.0 by GrandpapaJonnie Just another hotel
Not the best Holiday Inn Express, it shows age, Breakfast pretty basic, had better rooms and Breakfast at most other hotels.
January 11, 2014
Rated 4.0 out of 5.0 by USMCE9 Outdated
The location of this hotel is great but the hotel is very, very outdated. It needs a full restoration as it is very old. From the carpet, pillows, beds and the furniture it is not at the same level as other Holiday Inn Express Hotels. The staff are great and the breakfast and dinner are great. Update your hotel.
December 17, 2013
Rated 5.0 out of 5.0 by Jtrombet One of the best Holiday Inns I ever stayed at.
This was one of the best Holiday inns I ever stayed at.
The room was perfect, clean and tidy.
The big tub ans shower were an unexpected, well appreciated bonus. It was very cold outside but the tub was great!
December 16, 2013
Rated 5.0 out of 5.0 by Jimr1234 Great place to stay everytime
Stay here often and everything from staff to rooms and great breakfast is a 12 out of a 10. Thank YOU,
November 23, 2013
Rated 3.0 out of 5.0 by DanielEE Older motel but reasonably clean
This was a different brand years ago and the decor and furniture has not been updated. It has been more than ten years since last I stayed there and looks exactly the same. Breakfast was dried out and tasteless. The good news is that there is a McDonalds really close to the property.
Best classified as "not bad" but definitely "not good". Not a newer HIExpress. I really like the newer properties and thought this was one before I arrived to find out it was a place I had stayed years ago. Disappointed.
November 20, 2013
Rated 5.0 out of 5.0 by Jimr1234 The best of the best
Wow, the breakfast is wonderful and the price is right. The staff helps me every trip. Been here many times and look forward to many more trips to Warren, MI.
October 28, 2013
Rated 1.0 out of 5.0 by Omahatravelers1 Understaffed, chaotic
We waited for a half hour to check in because the front desk was so busy. When it was our turn, the HI employee told us we were lucky that our room was cleaned. People had been coming up to the front desk after finding their rooms had not yet been cleaned. Small hockey playing children and drunk adults were quiet noisy.
The hotel guide in the room stated there was a private airport shuttle. The front desk person then told us that it was for another location only and it cost us $$$ to take a taxi to the airport. Our son lives in St Clair Shores and we will try to pick more wisely the next visit.
October 23, 2013
Rated 1.0 out of 5.0 by AT3655 Not buisness friendly
I've stayed at this particular hotel many many times when I come to Detroit on business trips. The staff is great and they do their best to meet your needs, but the hotel itself needs some attention. They are currently renovating the outside, but the inside needs lots of attention. For one thing cell phone reception is very poor in every area of the hotel, not to mention wireless reception is poor in every area of the hotel. They offer free Wi-Fi that you either cant use or can barely use to due limited reception. They really need to update the inside of the hotel. Its old, and there IT equipment is not sufficient for hotel use. IT equipment needs to be updated. My room key seem to be on a one time use schedule. Every time I left my room when I returned my room keys would not work, and I had to walk all the way back to the front desk to have it re-activated. I understand once maybe twice, but when you stay a week and you get up to your room to find you key doesn't work every single time you leave the room, it becomes frustrating very quickly. Overall I would not stay at this location unless its the last one in the area that has rooms available, otherwise I would try to find another property. I cant say this is a "Holiday Inn" issue as a whole, but this particular location has lots of issues that need to be addressed.
September 26, 2013
Rated 1.0 out of 5.0 by Carla29 Worst hotel experience
This was the worst hotel experience I have ever had. I made an online reservation for 3 adults and one child. First, we had trouble finding it as half of the hotel was under construction and the part that isn't is not visible from the street. When we arrived at the hotel it was almost 3 am and we were tired from driving about 600 miles. As we were checking in the person at the front desk looked at us and told us that the only thing he had available was a room with a king bed, no pullout couch. He offered us a rollaway bed which we accepted but when we received it, all the springs in the middle of the bed were broken completely rendering it unusable. The front desk agent said he had no other ones and he would discount our stay so my husband had no choice but to sleep on a rollaway mattress ON THE FLOOR! At that point it was too late and we were too tired to do anything else. The next morning I planned on speaking to the manager but she wasn't there.
If the accommodations I requested were not available then my reservation should have been canceled and I should have been notified in a timely manner so I could have researched other areas to stay; instead the situation was handled in the worst possible way. The front desk agent made it seem as if it was my fault because I made the reservation earlier that day.
I have come to expect a lot more from Holiday Inn Express and am a loyal member of this particular chain of hotels. However after this experience I will definitely look into other options before staying at another HI Express.
September 7, 2013
Rated 5.0 out of 5.0 by Divedude Great staff
Bruce on the afternoon shift has been great to work with, he was able to assist me with some guest I had here from China.
Easy on and off the express way.
September 3, 2013
Rated 4.0 out of 5.0 by GMVEC Pleasant stay
The hotel is confortable and staff is good. Not many food choices close by and ongoing construction is a bit bothersome. Overall good value for the money.
September 3, 2013
Rated 4.0 out of 5.0 by Ardith Friendly, comfortable, convenient lodging
Location right off of the 696 freeway made it convenient to the airport and central to the Warren/Sterling Heights area. Krogers and Tim Hortons in walking range. Comfy bed with lots of pillows. Loved the pool but beware: it is not heated.Great on a hot day but freezing on a cloudy cool one. Also, they don't have it available right away after a storm because it is outdoors. Nice tree-surrounded pool area with chairs and tables with umbrellas. Staff helpful, breakfast and maid service excellent. Construction made it awkward but it was a good value for the money. Enjoyed the sound of cicadas in August.
September 2, 2013
Rated 5.0 out of 5.0 by southlake Pleasant Stay
Check-in was without incident - very timely and the clerk was pleasant. Our room was easy to locate and the arrangements were excellent. It was equipped with a refrigerator and microwave as requested. We were hardly able to tell that the hotel was undergoing major renovations -- we were never inconvenienced and there was no noise. This was a very good stay.
August 30, 2013
Rated 3.0 out of 5.0 by douggie house Keeping
I was only there 4 days. House Keeping on day 3 never showed up until after 5:00PM day 4 they showed up at 4:00pm and deliveres clean towels they didn't even take to the bathroom. I expect my room cleaned each day and not asked if I really need my room cleaned.
August 26, 2013
Rated 5.0 out of 5.0 by Dano8887 Atmosphere
I stay in this hotel 10 times per year for 2 0r 3 nights for each stay. The hotel staff call you by name always "Mr." and yes sir and no sir!!!!
Although they are going through a renovation their property is clean and well maintained.
In Detroit I would not stay any where else.
August 26, 2013
Rated 4.0 out of 5.0 by Blizzack Worth staying at
Have stayed at many Holiday Inn Express in the past and this is one of the better ones. Very clean and staff was very friendly and helpful. Breakfast areas was well stocked and the staff ensured everything ran smoothly.
I did find the bed to be more firm then most Holiday Inns. Usually the beds at Holiday Inns are something you melt into. Not here.
Also pool is outdoor, which is fine but it needs to be heated. Pool water was very cold.
August 23, 2013