Rated 4.9 out of 5 by 103
Rated 5.0 out of 5.0 by judy0417 Fantasitic hotel and great service
We were pleasantly surprised by the beauty of this hotel. The facility & staff were wonderful! We loved the breakfast buffet and daily snacks. There was a good variety of food and it was very convenient. Based on this visit we will look for Holiday Inn Express facilites for all our future travel plans.
August 2, 2013
Rated 5.0 out of 5.0 by mattl great place
great customer service, great breakfast and nice rooms
July 26, 2013
Rated 5.0 out of 5.0 by 2chief . This motel is definately a five star.
I work 14 & 14 so I stay in motels quite a bit. This motel is the best I've stayed in for a long time. I don't usually take the time to write a review unless it is very bad or, in this case very good. I suggest you make reservations early because word gets around and they are busy. My heartfelt " THANKS " to staff and management.
July 23, 2013
Rated 5.0 out of 5.0 by spickle13 Best overall hotel going!!
Super nice, friendly and helpful staff I've ever experienced in all my hotel stays!! The manager, Jennifer, is incredible and her entire staff follows suit. The breakfast bar manager is great and the food is very good! (hot peppers & oil on the side make for some tasty eggs!). Comfort of the beds and pillows are super and the cleanliness of the room and entire facility is top-notch! Keep up the great work!! :)
July 16, 2013
Rated 5.0 out of 5.0 by WillTO3 Great hotel
Easily one of the best hotels my wife and I have ever stayed in. Beautiful exterior, super gracious staff and clean and comfotable rooms.
July 11, 2013
Rated 4.0 out of 5.0 by stellar5 Wonderful staff
The staff at this property is exceptional! I also love the snacks during the day and little things like a night light in our room.
July 10, 2013
Rated 5.0 out of 5.0 by J1111 GREAT stay
I travel every week and Holiday Inn Express is my hotel of choice, and as I was checking out I told the staff at this HIE that it was the best stay I've ever had at any HIE anywhere. I recommend this hotel because of the professional, friendly staff, the beautiful grounds, and the well-kept rooms, and hope to stay here again.
July 10, 2013
Rated 5.0 out of 5.0 by VisitingNEO Best HIE Bar None
I spent over 100 nights/year in hotels for the past decade - this property is the I have experienced. The staff was genuinely friendly and spot on in their actions. The food service was above standard with home-fries peppers/onions and home made hot peppers in oil (local favorite). If you're in the Youngstown/Warren OH area - do yourself a favor and stay here.
July 10, 2013
Rated 4.0 out of 5.0 by JanHH Service
representatives were helpful and made the party feel comfortable and at home,
July 8, 2013
Rated 5.0 out of 5.0 by dmfoley734 Outstanding Staff/Accomodations
The only thing I wish this hotel had was a tabletop plug near the bed, I always have to pull out the nightstand to plug in phone. (See photo attached). If they just added something like that to the room it would be great.
July 2, 2013
Rated 5.0 out of 5.0 by Oldtimers2 Imposing entrance and lobby
Very good looking hotel frontage and imposing lobby area
From entering the hotel to getting our room took 15 minutes and that was dispite arriving 1 hour early than the check in time and being offered the complementary soft drinks cookies fruit etc. you knew that it was going to be a good stay by the friendly reception staff. The pool looked inviting but on this occasion we had to many other things going on, perhaps next time. The room was spacious enough for our party of 3 with comfy mattresses and a choice of pillows ( i am very fussy about having a comfy bed ).
The breakfast in all our 3 weeks of travel was the best by far having stopped in over 8 other hotels. A very good selection of cereals cakes ,breads yogurts and a hot breakfast. At the rear of the breakfast room a patio with shade if you wanted it and a waterfall cascading down to complete the picture for one to relax by.
Brian, Heather and Catherine
July 2, 2013
Rated 5.0 out of 5.0 by Mari1971 Great serice
really good place, staff is amazing; no complains at all
June 20, 2013
Rated 5.0 out of 5.0 by Ray63 Arrived too late!
After being on the road all day, we finally pulled in around 9:30 PM. After checking in and arriving in our room we were blown away by the hospitality awaiting us! We lamented the fact that we wish we could have arrived earlier that day. What an excellent hotel!
June 15, 2013
Rated 5.0 out of 5.0 by Kference Great Staff / excellent accomodations
I recently stayed at the Youngstown/ Warren Holiday Inn and Suites, It was my first time staying there since I usually stay at one of the competitors in town. The Hotel was very lavish the room was very nice and the night time turn down service was a nice touch. The breakfast was actually very good I was pleasantly suprised. Will definatley stay there again next time im the warren area.
June 12, 2013
Rated 5.0 out of 5.0 by jets86 Stayed because of great reviews
Read the past reviews, and they were all great. I thaught nothing could be this good . Surprise, it was. Friendly staff, big clean room, great breakfast with many choices, close to many off property dining venues. It was as advertised
June 2, 2013
Rated 5.0 out of 5.0 OUTSTANDING Hotel!
The Holiday Inn Express in Warren, OH provided such a wonderful experience! It was clean and comfortable and the staff was so friendly and helpful. Our room could not have been any nicer. We came with a group for several days and really enjoyed the courtyard area with corn hole game and gathering tables. The pool and hot tub area was immaculate. We were able to take advantage of the FREE Manager's cookout and .25 cocktail hour. . . that was unbelievable! The free perks made this place A+. There was a variety of snacks available throughout the day, including ice cream treats, cookies, chips, popcorn, fruit. Afternoons you could find soup, crackers, cheeses, vegies. Breakfast included a variety that exceeded what you would normally see at a Holiday Inn Express. This was a great place!
May 31, 2013
Rated 5.0 out of 5.0 by Ecoboy2013 Beyond Expectations (expectations were 10/10).....
First, let me say that I'm a college prof and I believe unbiased in this evaluation with the exception that I am a Priority Club member at the Gold level. I was looking for a nice hotel for my mom (95) and I to stay at while we visited the gravesite of my father in Warren. I saw the excellent on-line reviews of this hotel and thought that they were unusually high so booked two rooms (one handicap). When we arrived they mentioned that if anything was not 10 out of 10, to let them know. We were impressed by the sincere service. It was quite different than what you often get--an obligatory "thank you" or gesture by a staff member required to do it. People were genuinely friendly and asked if they could help us time and time again. On the way out of the hotel, they asked if we'd like to take bottles of water with us. I hope I have other opportunities to stay there in the future.
May 23, 2013
Rated 5.0 out of 5.0 by Warrengirl59 Best Place to stay in Warren
I have stayed at the Holiday Inn Express (Warren/Niles) 4 times in the last few years. I have tried two other hotels in the area, but prefer this property by far. The rooms are clean, breakfast is nice, evening soup, snacks, etc. during the week are helpful after a long day. The pool and hot tub are always clean. Every staff member I have had contact with, including the cleaning staff, have been friendly and accommodating. I will keep coming back!!!
May 23, 2013
Rated 5.0 out of 5.0 by Marylove Great Service
This is one of my favorite hotels. The service is excellent and the rooms very comfortable. I always feel like I am at home.
May 23, 2013
Rated 5.0 out of 5.0 by Kcnkc Very fancy
Great hotel, exceptional! I see why they score so high
May 19, 2013
Rated 5.0 out of 5.0 by BobfromGR Incredible Staff
I stay at this HI whenever I visit the Warren area. Frankly, there is no better hotel, regardless of price. The staff assaults you with customer service within 5 seconds of walking in the lobby, and they continue to do so until you leave. For an 'express' hotel the facilities are top drawer, even the end stairwells are fully carpeted with not a mark on the walls. Fantastic job, keep up the great service.
May 14, 2013
Rated 5.0 out of 5.0 by Pghcop6 Best holiday inn yet
This was by far the best Holiday Inn we have ever stayed in! From the room to the staff, if you are in the area and have a choice, chose this hotel and you will not be disappointed!
May 12, 2013
Rated 5.0 out of 5.0 by GHEEMER Excellent service and items provided
We definitely will stay here again when traveling and need to stop in Cleveland area
May 7, 2013
Rated 5.0 out of 5.0 by jcfeg Best Holiday Inn Express on the Planet!
This place was so amazing I have been telling everyone I know about it. I am from eastern PA, and only travel to OH and western PA once per month on business. The management here has thought of EVERYTHING! I'm sure you've seen the results of studies which test germ levels of items in a hotel room, and the TV remote is the worst - well these guys/ladies actually put a small disposable alcohol wipe next to the remote with a note which states something like, "We have already cleaned this, but if you would like to disinfect it yourself, be our guest!" Not only is the hotel BEAUTIFUL and the breakfast delicious, with many choices, the staff is first-rate. I AM NOT a Holiday Inn employee; just a midlle level manager who travels 60 to 70% of the time. I have seen the good, the bad, and the ugly and I can tell you with 100% confidence that you will not be disappointed. I actually look forward to my next visit. This place is a GREAT value. Cant believe this is a Holiday Inn Express!
April 30, 2013
Rated 5.0 out of 5.0 by WisconsinWarrior Great place to stay
I love this place. The staff is phenomenal. I don't know that I've ever stayed at a friendlier hotel and I send a lot of time on the road.
April 30, 2013
Rated 5.0 out of 5.0 by Gaza Great hotel
Very impressed with this hotel. i`ve stayed at many Holiday Inns & Express hotels in Europe but this has to be the best so far. Excellent staff very friendly and helpful, service throughout was first class. Spacious and clinically clean rooms. Good location close to business i was dealing with, shopping mall across the road with plenty of shops and restaurants. Well done hotel team keep up the good work.
April 26, 2013
Rated 5.0 out of 5.0 by LPNRobin Wonderful Hotel
My husband and I have had such wonderful experiences at the Holiday Inn Express. We have very limited time to spend together with busy schedules and our children's busy schedule, so once in a while we like to just get a room and relax for a couple days. Holiday Inn express has the cleanliness and friendly staff that makes this time very enjoyable. It will be hard to stay at any other hotel because Holiday Inn has set the bar high. We have future plans to book another getaway with them. Thanks Holiday Inn Express
April 20, 2013
Rated 1.0 out of 5.0 by notsoholidayatholidayinn Housekeeping will confiscate items without your permission--then when you complain manager will tell you not to stay at property again
Housekeeping serviced my room and confiscated an unlit candle from an open bag I had in my room. (They left a note and a flameless candle in its place.) When I went to the front desk to try to get the candle back, I was told I would not be able to get the candle until check-out. They told me it was a directive of the fire deparment that they confiscate all candles from rooms (this was an unlit candle). I do not appreciate housekeeping going through my personal belongings and taking something without my permission. I have a privacy interest in my hotel room. I also do not appreciate being treated like a child. ( I should have filed a theft report with the local police department against the hotel.) I told the front desk that I was going to contact Corporate regarding the candle. Once I telephoned Corporate, I learned that my reservation was cancelled! This of course meant that I would not receive a customer service survey or points for my stay. (Ultimately I did receive points because I contacted Corporate and they provided them.) It was very strange that my reservation was cancelled because I was still staying at that hotel. I do believe that the front desk cancelled my reservation once I told them I was going to issue a complaint to Corporate. Ultimately I did contact Corporate, who forwarded my concerns to the local Manager, Jennifer. Jennifer informed me (via email) that I was not welcome as a guest there in the future. This is by far the worst customer service I have ever experienced. If you complain the Manager will either insult you (see TripAdvisor reviews) or tell you not to stay there in the future. We had been customers of this Holiday Inn for eight years prior to this without incident. I even spent the night before my wedding there. When I had the nerve to say that I didn't want my personal belongings confiscated without my permission I was told to stay elsewhere. I know that if I ever had a problem at this Holiday Inn I would be insulted or told to stay elsewhere. Nobody should tolerate this from the Holiday Inn.
April 16, 2013
Rated 5.0 out of 5.0 by Harpo125 Fantastic facility and wonderful staff
I travel all over the country from 180 to 220 days a year and use Holiday Inns as much as possible. This facility rates as one of the best in the country when it comes to the staff, the facility and the overall experience that a guest can possibly enjoy.
The management of this hotel understands the meaning of guest comfort and hospitality. This resonates through the entire staff.
I cannot say enough about the friendly front desk associates. From check-in to check-out, they were always smiling and made you feel at home.
The breakfast area was well staffed with caring individuals who kept it clean and well stocked with hot food. They were also very friendly and helpful.
I highly recommend this facility when traveling in the Warren area. There is not a better hotel anywhere in the area!
April 13, 2013
Rated 5.0 out of 5.0 by Nickie42 Comfortable room with great amenities and service.
Comfortable room with great amenities and service.
April 6, 2013