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Rated 4.9 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Exceptional Staff The staff at the Holiday Inn Express in Niles should be commended for their exceptional service and overwhelming compassion. Everyone went above and beyond their job requirements to make a very difficult time in our lives much easier and also to ensure that our stay was as pleasant as possible. The room was wonderful and meticulously clean and the other amenities including the fitness room were great. We fully intend to stay there again in the future. May 28, 2014
Rated 5.0 out of 5.0 by Great Amenities--excllent service The Ladies that worked the front desk were very courteous and helpful! May 20, 2014
Rated 5.0 out of 5.0 by frequent traveler They set the bar, an exceed it! Always a pleasure, well trained , friendly staff May 15, 2014
Rated 5.0 out of 5.0 by Great Get-Away Weekend Fantastic in every way- Clean and Comfortable- tons of shower water pressure- a great hotel for a weekend get-away or more. A well stocked Mall and wide array of outstanding eateries are all within walking distance. Also, we observed a wonderful Sunday morning worship service at 'Grace' church- located in the shopping area adjacent to the hotel. Click it and book it, you won't regret it. May 12, 2014
Rated 5.0 out of 5.0 by One of a kind The best Hotel I ever experienced, specially the nice staff, variety of food and relaxing room. May 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. All perfect, just the variety of the breakfast. I was there 3 weeks May 4, 2014
Rated 5.0 out of 5.0 by Great staff A big part of the hotel experience is the check in and check out process, and I was really impressed with the staff at the Warren, OH Holiday Inn Express. They were friendly and knowledgeable, even called my room to make sure I was satisfied. April 28, 2014
Rated 5.0 out of 5.0 by Best hotel in the country! The staff is amazing. They are as good or better than a five hotel resort in Las Vegas, New York, or Miami. The hotel and rooms are always clean and well taken care of. April 21, 2014
Rated 5.0 out of 5.0 by Best Hol. In hotel by far Best customer care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! April 21, 2014
Rated 5.0 out of 5.0 by Fantastic Great Place, Very nice room and features. he staff was very nice and went out of their way to please. Wish I had time for the pool! April 15, 2014
Rated 5.0 out of 5.0 by Great Value The staff at this hotel is excellent. You would think you were staying in a much more expensive hotel based on their level of service. The hotel is very nice. I also liked the breakfast and happy hours. April 14, 2014
Rated 5.0 out of 5.0 by Beautiful This was a very nice hotel. The staff was great. I would recommend this to anyone April 9, 2014
Rated 5.0 out of 5.0 by a great place a nice place to relax ...after tough working days. and a very good staff and service April 6, 2014
Rated 5.0 out of 5.0 top notch One of the best hotels I've been to ever right across from shopping area and great restaurants April 2, 2014
Rated 5.0 out of 5.0 by Great Service The best service I have ever received at a hotel. The staff is friendly and go over and above to make the stay perfect. March 30, 2014
Rated 5.0 out of 5.0 by WOW! Family overnight stay I travel 12-15 days per month and this is the finest staff and the best Holiday inn I've stayed in. You just have to stay there to understand. It's way beyond what you'd expect from a 4 star hotel. It's 5 star plus for sure! A rare find in today's economy! Do yourself a favor and stay there one night. March 29, 2014
Rated 5.0 out of 5.0 by Great Service All the employees we came into contact with was very nice. The rooms were excellent and the breakfast was wonderful. This is a great place with everything being close. Will definately stay again when I am in the area. March 27, 2014
Rated 5.0 out of 5.0 by Excellent - Will Return Staff was very friendly and helpful. Room very clean and comfortable. Excellent location. Breakfast was great. The price for the stay was a bit steep compared to other similar hotels, but because the stay was excellent, I would pay it again. My only complaint was having someone heavy-footed in the floor above. I would definitely recommend! March 26, 2014
Rated 5.0 out of 5.0 by Outstanding! One of the best I have ever stayed in. From the friendly greeting at the front door, to the great breakfast the next morning, this was one of the best HIE Hotels I have stayed in. Thanks!!! March 23, 2014
Rated 5.0 out of 5.0 by Great location and nice perks We enjoyed our weekend stay. Loved the queen suite. Very relaxing. They add little extras which makes a difference. They were sold out so apparently others recognize a great value when they see it. March 19, 2014
Rated 5.0 out of 5.0 by Above and Beyond, excellent doesn't say enough! This venue retains top of the line excellence , with no exception. From entering into a warm welcoming lobby, to first name recognition at the front desk, everything about this property is first class. It is obvious that this property has top level management who is committed to first class service and staying on top! Rooms are consistently clean and fresh. The business center is well equipped and comfortable. The breakfast/dinner area is a hub of activity morning and night and the staff knows what they are doing to make each and every guest comfortable and relaxed..barring no expense or effort. The pool, workout room and grounds are maintained impeccably. It will be a regret when business in the area wraps up and I won't be enjoying this property as often as I have in the past few years. these ladies do it right! March 17, 2014
Rated 4.0 out of 5.0 by Impeccable service and 25 cent happy hour! The service at this hotel is excellent as are all the goodies upon entering the lobby (snacks, beverages). The staff couldn't be friendlier. The only thing it lacks is a room thermostat. Heat is either on/off or high/low which is a bit noisy. I prefer to regulate temperature by degree. Otherwise, the place is a winner! Will stay here again and again. March 11, 2014
Rated 5.0 out of 5.0 by Awesome as Usual! As always, my stay at the HI Youngstown was awesome. Excellent service, great room, good food and drink, and friendly smiling faces! March 7, 2014
Rated 5.0 out of 5.0 by Amazing Hotel-if only they were all this good! I have stayed in many Marriott properties, but never a Holiday Inn. This was vastly superior! The lobby was warm and welcoming; the staff was friendly, knowlegable and courteous; the food choices at breadfast were numerous and all delicious (love the pancake machine!) and the afternoon snacks were great too. My group had a bowl of veggie soup between a wedding and the reception a few hours later, it was perfect. The rooms were a notch or two above any of the Marriott Fairfield Inns. They've even thought of the need for a magnifying mirror in the bathrooms! We also loved the "Adult only" times for the pool area. I wish all hotels could be like this one, it's Top-notch! February 26, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn I've ever experienced! - And close to being best overall lodging experience!! Great people-Attitude helpfulness and interest in pleasing guests. Great breakfasts and happy hour!! Rooms well appointed, comfortable and squeaky clean! Can't rave enough about this Holiday Inn Express. February 26, 2014
Rated 4.0 out of 5.0 by WiFi Service Overall the hotel experience is good. The only complaint I have is with the quality of the WiFi service. Intermittent and bandwidth needs to be increased for overall load of use by guests. I have stayed multiple times and this seems to be a constant issue on any device I use. February 23, 2014
Rated 5.0 out of 5.0 by Overall Experience It has been awhile since I have had the pleasure to stay at this hotel. I have stayed at IHG properties (and a few others) all over the US and Mexico. Regardless of price, this hotel sets the standard for excellence in customer relations, service and comfort. One example: on at day when the temp was -10F, I went out to my car in the morning and found the hotel had cleared the car of snow and ice. You just don't find that service anywhere. February 3, 2014
Rated 5.0 out of 5.0 by Wonderful staff, great service, clean, comfortable rooms I always look forward to arriving at this hotel, as the staff is so welcoming. The hotel is clean and located close to shopping and great food. It's a great location for a "get away" , believe it or not! Business travel has to include this hotel! Watch for the great meet and greet reception complete with hot food/dinner! February 3, 2014
Rated 5.0 out of 5.0 by Great hotel and Staff Best Holiday Inn I have stayed at, Staff is very good and courteous, place is always immaculate February 1, 2014
Rated 5.0 out of 5.0 by Wonderful Staff This is our choice whenever we are in the area. It is just perfect for grandparents, our children and their children. There is something special for each age group and interest level. We appreciate all the comforts and we love the breakfast. January 5, 2014
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