Rated 4.6 out of 5 by 170
Rated 4.0 out of 5.0 by KmD2010 Comfortable Beds and Moderate Service
Let me start by saying I have stayed at this hotel previously and while there have been minor issues I have loved my stay each time.
I called about two hours prior to when I was to arrive in Warrenton asking if it was at all possible to have an early check in (no big deal if not possible). Spoke with Brittany who is STELLAR. She said of course no problem at all, see you when you get here.
Upon checking in - Brittany started to great me and a woman I believe named Patty (not sure?) didn't look up just tapped a sign saying check in was at three. Brittany then said I have your room ready.
So I am signing everything and Patty proceeds to tell me how when Katrina worked there I had special privileges and she doesn't work here anymore. I said oh okay and tried to continue with the check in process. She then said well you just hang around with your boyfriend when you are here anyway. I said well no I have some interviews.
First - I shouldn't have to validate my stay with anyone. Two - You are getting my business it is almost customary to greet your customer.
and finally three- I didn't realize I had special privileges and you really shouldn't be telling a guest about how they let someone go.
To conclude - I loved my stay (outside of check in). The rest of the staff who I dealt with was amazing. Every time I came through the lobby they would smile and greet me or just ask about my day.
It is a shame I have to give a review on someone who I believe is management level but I was a little too uncomfortable to not say something.
June 29, 2015
Rated 5.0 out of 5.0 by NYY27 Excellent Staff
The hotel staff is very freindly and attentive.
June 25, 2015
Rated 5.0 out of 5.0 by ccronin awesome front desk staff
EVERY front desk agent was courteous and very helpful, greeted me every morning and evening, made dinner recommendations and provided choices and overall very freindly
June 14, 2015
Rated 5.0 out of 5.0 by wandab33 Home away from home!
Being on a business trip it is important to be refreshed to start each day. Staying at Holiday Inn Express made that possible, including not having to find a local place to eat breakfast each morning - all included. Of course safety and comfort are very important also and this Holiday Inn made it possible - my home away from home!
June 13, 2015
Rated 5.0 out of 5.0 by Warrenton native Good stay
Very friendly staff. Great breakfast selection. Would recommend.
June 10, 2015
Rated 4.0 out of 5.0 by talk2ericr good stay
good night sleep, good breakfast to help us get back on the road in the morning.
June 9, 2015
Rated 5.0 out of 5.0 by SMack123 Business stay
Patti, the sales manager, greeted me and was very nice and professional, also helping a new member to the team. The whole staff was very nice and helped with any of my needs. great place to stay.
June 6, 2015
Rated 5.0 out of 5.0 by Smtaylor1997 Kids had a blast
We had a reservation at a different hotel originally, but because their pool wasn't working, we changed to the Holiday Inn Express last minute. It was such a great choice. Kids loved to pick their own breakfast and swim in the pool. I loved the cable, since we just got rid if it at home. There was a loud banging noise coming from the room next to ours for like 10 minutes one morning, but sleep wise that was it. My only serious complaint is that I don't think they stock the vending machines regularlly because there was literally no chocolate candy.
June 3, 2015