Rated 4.4 out of 5 by 161
Rated 5.0 out of 5.0 by DarrenTC Great hotel for the money
I stay here regularly, I've tried other brand hotels in the Warwick area including the Holiday Inn Leamington Spa which is closer to where I work but the express is better, cleaner, better customer service and overall better customer experience.
The staff are great and always respond to every request quickly and care about the service they deliver. All are excellent and while I don't normally single out individual staff where the whole team are of a excellent standard, Jack on the main desk did resolve an issue for me and also called me while I was in work to confirm it was sorted.
I've stayed in many hotel chains and none of them were faultless, but The true measure of a team is how they respond to issues and resolve them. The team at this hotel are exceptional.
February 28, 2014
Rated 5.0 out of 5.0 by neck_oil champion hotel
stayed at this hotel last week 21st -23rd was greated by Adam , who is the only person that has atctually greated us from the off set as gold members , so well done to Adam , we enjoyed it so much we have booked for another weekend 7th march for 2 nights , we can recomend this hotel , well done to all concerned.
February 27, 2014
Rated 4.0 out of 5.0 by rawhide65 lovely room, but !
Lovely hotel, nice and clean & new. Room was very nice. Ideal for two, but stopping as a family of 4, (only for 1 night though was a blessing) and having a sofa bed as well as a double bed in the room, made it very, very cramped. I have had a lot more room in other similar accommodation with the same room set up.
Breakfast was a bit hectic. Very busy on a Sunday morning, limited seating & if you didn't stand and wait in a queue for the sausages to be re stocked, you missed them. As soon as they put them out, (only about 12 - 15 at a time) the first 3 or 4 people cleared them out. Scrambled egg was also too sloppy for me. The breakfast moan is being a bit picky. We had a good peaceful nights sleep with no noise or disturbance from anybody in a very nice room, but best if its only for 2.
February 26, 2014