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Rated 4.2 out of 5 by 327 reviewers.
Rated 4.0 out of 5.0 by Good Stay-Dodgy Bed This is a well situated hotel for Stratford upon Avon-it's only about a 20 min drive. The staff are very friendly and professional but was a little disappointed when I complained about the standard of the bed (which was a little lumpy and bouncy) and the girl at reception just said "sorry about that". There were no moves to try and rectify the situation. One member of staff, Helen, deserves a special mention as she was especially helpful to our 7 yr old son who had some issues with the hot chocolate at breakfast and supplied us with some crusts to feed the ducks in town-Thank You Helen. HOWEVER, generally the hotel is good. Very clean. warm and comfortable. We would consider staying here again. I will also back up the statement on a previous review and advise anyone staying here DO NOT EAT AT THE ADJOINING PUB. Food was badly cooked and cold! November 17, 2014
Rated 4.0 out of 5.0 by Friendly helpful staff, convenient location This was literally a flying visit. This hotel is in an excellent location next to the motorway, is reasonably priced for the area which gets very busy. The staff were very welcoming and the room was comfortable. I did not take breakfast due to an early meeting, and dined out with colleagues so I cannot comment on the nearby pub for food. My only negative would be the WiFi - too fiddly. However it is no more difficult to use than most UK hotels. November 17, 2014
Rated 5.0 out of 5.0 by Good hotel; good location; great service. I regularly stay at this location for business purposes. My initial incentive was the location (close to the M40 and other major routes). I appreciate the early (6.30am) start of the complimentary breakfast buffet. Rooms are always clean and comfortable. The staff at this location are excellent; always friendly and they do their very best to be helpful. The only downside would be lack of on-site dining facilities in the evening. There is a pub adjacent (not connected to the hotel( which I could not recommend. That said, Warwick is a short ride away with plenty of choice; and the hotel has no problems with guest bringing food in to the hotel - in fact they happily provide plates, cutlry, etc. November 16, 2014
Rated 2.0 out of 5.0 Paying For Car Parks? so I arrive at the hotel at 1am, the car park is half empty, there are no other buildings using the car park, and I'm told I have to pay £3.50 for the privilege of parking. Are you kidding? The charge is not even consistent with the cost described on my pre-booking form. There is no way to stay at this hotel without a car, so charging extra for that privilege is borderline gouging. Very poor. November 15, 2014
Rated 1.0 out of 5.0 nightmare avoid if possible, pay a little more and go to a better hotel. the room walls are thin, and noise from next door is easily heard. the aircon only warms part of the room with warm air, and then blows cold on the rest. the staff don't know how to challenge awkward guests, therefore the others suffer for this. November 14, 2014
Rated 5.0 out of 5.0 by Friendly Staff made us feel very welcome from the moment we walked through the door to the minute we left, needed directions for a local address and not only got directions but also a good map. November 12, 2014
Rated 3.0 out of 5.0 by watch the double charging on car parking but comfy beds and room GOOD VALUE FOR MONEY HOTEL BUT DON'T USE THE ADJOINING RESTAURANT AND THE ENTRANCE IS SLIGHTLY OBSCURED COMING FROM WARWICK November 11, 2014
Rated 5.0 out of 5.0 by Great Stay This is the fourth time we have stayed here and as ever we had a great time. The hotel is ideally placed for warwirk and stratford. The hotel is very clean. The room was a good size and comfortable, the breakfast exellent and the staff very helpful. November 11, 2014
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