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Rated 4.3 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by Comfortable and warm. Have stayed at this hotel many times and have been extremely satisfied with all facilities. Rooms warm and comfortable. Highly recommended. January 30, 2015
Rated 5.0 out of 5.0 by Friendly welcoming staff We spent a couple of nights at this hotel and found the staff friendly and welcoming. Breakfast was excellent and the room warm and comfortable. Special thanks to Francesca and Lwazi who went the extra mile making us feel welcome. January 28, 2015
Rated 1.0 out of 5.0 by Bad service, unfriendly staff, this place is not recommended. Rude receptionist, mistake on final bill, internet service was bad, I needed to be close to the door for 2 signal bars. Bed was uncomfortable, I could feel the springs on that mattress. Hotel has done nothing to correct this and I don't expect them to either. January 23, 2015
Rated 5.0 out of 5.0 by Highly recommended I/we travel to Birmingham a couple of times a year and have now found our perfect base when in the area. The bed was slightly soft for my liking but did not affect my overall impression of the stay. There is not one reason to criticise the staff, food or premises. January 21, 2015
Rated 5.0 out of 5.0 by Very comfortable but breakfast choice very limited We had a really very pleasant stay but one of our family members is on a dairy free January 20, 2015
Rated 5.0 out of 5.0 by Friendliness of Staff From start to finish the staff we met were very good/excellent - from check-in, use of bar around 11.30pm. The star was the young lady doing the breakfast. She kept everything topped up and approached her work with a smile and a sense of humour. Excellent January 15, 2015
Rated 5.0 out of 5.0 by Great Hotel A perfect place for a short stay. The staff were the most helpful at Check In I have come across. I was quite amazed. We had no problems so didn't need any specific help but I feel assured should we have needed help the staff would have been available. It was a memorable stay for a first time visit. January 14, 2015
Rated 4.0 out of 5.0 by First Stay I stay at IH|G hotels very regularly, this hotel was very much up to the standard I have become accustomed to over recent years January 12, 2015
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