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Rated 4.3 out of 5 by 299 reviewers.
Rated 2.0 out of 5.0 by Wedding stay. Check in wasn't until 3pm which was a bit late and meant I had to dash to the hotel between the wedding service and reception which was rather annoying. Car park fee applied to hotel guests, again annoying. Room carpet was stained. Shower had a curtain, rather nasty and old fashioned. Bed was clean and comfy. Breakfast room rather dirty, very busy, staff couldn't keep up with cleaning and clearing tables. Self serve area covered in spillages and stray hairs! Food tasted reconstituted. Would I stay again? Probably not. September 11, 2013
Rated 5.0 out of 5.0 by Good service and location Good value, clean comfortable room, nice breakfast. Good location for visiting Warwick, 30 min walk to town. Pub on site offers good food and service. September 7, 2013
Rated 4.0 out of 5.0 by A return visit for us We stayed a year ago and had only good memories, this makes a perfect stopover for us when attending the City of Birmingham Dog Show at Stoneleigh. Taking advantage of an early booking discount ensured excellent value, and a meal at the pub next door was very convenient too September 7, 2013
Rated 4.0 out of 5.0 by Watch out for water falling in the night from air conditioner The hotel is clean and tidy. The staff polite but very short staffed as they deal with checkins and the bar suufers from non attendance while this happens. A long wait while coaches arrive. The air condition leaked water dropping on to my bed around 3 in the morning and so had to rearrange the bed with a towel. reported the following day and was told it would be seen to. However the same problem happened again the following night. Breakfast was good and the rate was excellent for what we received. D.B .Leicestershire September 6, 2013
Rated 4.0 out of 5.0 Excellent staff - friendly My 4 year old boy was extremely sick during the night. The staff support was exceptional. They went above and beyond the call of duty to help. Very friendly feel to the team. September 6, 2013
Rated 4.0 out of 5.0 by Convenient stopoff Great hotel -just ideal for one night. Staff very helpful and room great. September 4, 2013
Rated 5.0 out of 5.0 by Exceeded expectation Fantastic customer service by Jack at Front desk and very good attention to detail. Home from home and in a convenient location. September 3, 2013
Rated 3.0 out of 5.0 by First stay with holiday inn Room lovely and clean, breakfast excellent, nearby facility was excellent . However if i had known the hotel allows dogs in rooms i would of opted to stay elsewhere, having been woken up by dog barking in the room next to ours at 1am . August 29, 2013
Rated 5.0 out of 5.0 by lovely stay. Really good hotel, perfect if u intend to visit the castle. Clean and staff really pleasant August 29, 2013
Rated 5.0 out of 5.0 by Good location, comfortable room, friendly staff. Stayed for one night on August bank holiday weekend. Good comfortable clean room, friendly and helpful staff. Nice breakfast but could have been more choice of hot food. Room big enough to put a travel cot up and still move around. August 29, 2013
Rated 1.0 out of 5.0 by why pay for a hotel car park I do not see why you have to pay 3 pound a night to use the hotel car park. Also , not enough tables to serve breakfast and not enough staff to clear up. The staff that were working were running around like mad men trying to clear up . August 28, 2013
Rated 5.0 out of 5.0 by a great price we used the holiday inn express as it allowed us to stay cheaply and comfortably for one night during a long journey. The roon was better than expected and accommodated two adults and two kids well. The included breakfast set us all up for the travel ahead, and all for under £50. August 26, 2013
Rated 5.0 out of 5.0 by super breakfast top class not much more to say,breakfast was excellent with attentive staff August 26, 2013
Rated 5.0 out of 5.0 by very enjoyable stay very clean and comfortable hotel, very handy for warwick, leamington spa and other towns, staff were very helpful and friendly, have been here before and would go back again, also the secure car parking is good, first class all round August 24, 2013
Rated 5.0 out of 5.0 by Friendly helpfull staff. Enjoyed our stay,Staff were very good,Will come back again when in area. August 24, 2013
Rated 5.0 out of 5.0 by Staff I would like to commend, and give my thanks of appreciation to the 2 guys that met are party on our arrival (the evening of 16th Aug 13) They were exemplary in their customer service, attention and willingness to help. The morning breakfast staff were, very pleasant and very willing. Well done, we would stay there again... August 21, 2013
Rated 5.0 out of 5.0 by Comfortable, friendly & great value for money My partner & I stayed here for one night as we were going to Warwick Castle the following day, the room was spacious and clean. On arrival the staff at Reception were very friendly and helpful. Had a great nights sleep, even though the Hotel was fully booked there was no noise whatsoever, the view from the window was a lovely sight too as in the grounds were bunny rabbits which is a rare sight! The breakfast was good too, a great and wide choice, having the option of cold or hot. I would definitely give this 10 out of 10 and if we ever come to Warwick again, will stay here and will recommend this to friends and family. August 21, 2013
Rated 4.0 out of 5.0 by Excellent stay spoilt by business breakfast time. Just had a lovely stay at the Warwick HIE. The only area that spoilt our stay was at breakfast when there were business meetings and there were a lot of people for these meetings taking up table spaces with their laptops and not having breakfast. We had to take breakfast in our room on one occasion! August 18, 2013
Rated 5.0 out of 5.0 by Very friendly service Great value and well located. our room was fully functional and extremely quiet. Staff were exceptionally friendly and helpful. August 16, 2013
Rated 4.0 out of 5.0 by A good hotel - basic room Great value for money as room included breakfast too for all of the family (2 adults, 2 children). Room was basic - no wardrobe or drawers, just a rail to hang clothes on, however beds really comfy and a sofa was made up into a double bed for our children. Kettle with tea and coffee was a nice touch and a good sized TV. Shower was good but didn't like the one door for toilet and/or bathroom as you could see into toilet area through shower which was a little strange! Also could not find any plug sockets for charging phone - in the end had to unplug kettle and take turns to charge phone and tablet up. Breakfast was good, less choice than the standard Holiday Inn, but great for what we needed - a good selection of bread, cereal, sausage and egg etc. Staff were friendly and helpful and very attentive during breakfast time. Parking was £3 per night which was reasonable. Free Wifi was also very useful (although make sure laptop is charged before stay due to lack of plug sockets!) Overall, excellent location for Stratford area and a good value room. Will stay again. August 16, 2013
Rated 4.0 out of 5.0 by Great Customer Service There were 15 in our party and nothing was too much trouble. Good welcome and although very short staffed for breakfast- service was still good and food replenished quickly. August 16, 2013
Rated 4.0 out of 5.0 by great service Hotel was clean, staff were very nice. We had a lovely two days in Warwick visiting Warwick castle and staying at this hotel would go back and stay again. Our only con was they don't do a full English breakfast. August 15, 2013
Rated 4.0 out of 5.0 by great value stay Absolutely fab value for money. Would definitely use holiday inn express again based on our stay. Advice to other customers is don't bother with the pub next door - service for drinks/food was appalling and the place was virtually empty. August 14, 2013
Rated 5.0 out of 5.0 by Comfortable room, peaceful. Stayed 3 nights, no complaints, staff efficient polite and helpful. My room was clean and comfortable, good breakfast. August 12, 2013
Rated 5.0 out of 5.0 by J and C Very polite young lady on check in which was speedy. Room clean and comfortable and ample space as we were allocated a room for the disabled. Breakfast better than expected. Only issue for us was the £3 charge for carparking which we need not have paid as the barrier remained open anyway. August 10, 2013
Rated 5.0 out of 5.0 by Fantastic customer service. I have stayed in this hotel several times before as we have our yearly family reunion at the pub next door. This year was more special as the pub is undergoing refurbishment and the food was dreadful. (THE PUB HAS NOTHING TO DO WITH THE HOTEL!) We approached the staff at the hotel and asked if we ordered takeaway could we eat in the bar area. The staff were very friendly and said this was no problem. The staff at your establishment made our fantastic family weekend very special. Massive thank you and please pass on how fabulous all the staff were. August 9, 2013
Rated 5.0 out of 5.0 by Excellent choice A beautiful setting with excellent friendly staff and surroundings. Will stay again soon. August 9, 2013
Rated 4.0 out of 5.0 by Comfortable reasonably priced accommodation Stayed here many times for business and pleasure. Good convenient situation. Very comfortable room and simple adequate breakfast choices. Wi-Fi included which enhanced value. August 8, 2013
Rated 5.0 out of 5.0 by Convenient location Stayed here for 2 nights to visit Warwick castle. Easy to find as just off the motorway. Service was very good,very clean rooms and quiet in evenings despite being full. Breakfast was well organised and advance warning is given of quiet and busy times. Hotel is very convenient for the castle. We chose to walk in which took 25min which we were glad of our decision as the queues to get into the car park were very long. Safe walk as footpath the whole way and well lit.. August 6, 2013
Rated 3.0 out of 5.0 by Excellent value hotel spoiled by breakfast experience My husband, grandson & I stayed at the hotel for 2 nights last week whilst visiting Warwick Castle, and found the room and the hotel reception/bar area very relaxing. The Porridge Pot next door also provided an excellent carvery on our second night. Our stay was let down however by the breakfast which was not to standard. We usually eat a hot breakfast & were happy with the menu choices but on the first morning, the advertised sausages were not available. On the second morning, we had to wait half an hour for sausages and scrambled eggs to be cooked, toast & milk had to be requested as these had also run out, and tables had not been cleared. This was brought to staff attention but eventually I cleared a table myself to wait for breakfast in more comfort. Very disappointing and not what I've come to expect of Holiday Inn, which is normally my first choice when on vacation. I would not return to this hotel if revisiting the area. August 6, 2013
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