Rated 4.1 out of 5 by 427
Rated 2.0 out of 5.0 by Zanta Mix-up spoilt the stay
Staff polite and trying to be helpful but not well informed. Computer system for meal and room bookings caused major problems.
January 8, 2014
Rated 1.0 out of 5.0 by Lol99 Hopeless Reception Staff
Due to the stupidity and incompetence of the reception staff our Christmas day was ruined. Thank you Holiday Inn Stratford.
January 6, 2014
Rated 5.0 out of 5.0 by Skiathos Excellent staff
Our family stayed in the Bridgefoot Holiday Inn for two nights over the first weekend of January 2014 and thoroughly enjoyed our stay. There were 20 of us overall and we made full use of the facilities which included the swimming pool, bar and restaurant (breakfast and evening dinner). The accommodation was spacious and the food was varied and very tasty. We all agreed that the quality and friendliness of the staff was excellent throughout and that they made us feel very welcome at all times. Thank you to all the staff including reception, bar, kitchen and restaurant. Based on this experience we will be using Holiday Inn for overnight stays again. There is one item that could be improved - wifi should be free in the circulation areas and preferably in the guestrooms as well
January 5, 2014
Rated 5.0 out of 5.0 by JG76 Family Celebration
Hotel in excellent location, a family celebration for our son's 30th Birthday, 4 generations of the family together and the hotel met all needs, very helpful staff and excellent facilities - thank you to all , will definitely return
January 5, 2014
Rated 5.0 out of 5.0 by Stephjane50 Fantastic New Year's Eve stay!
For the first time in many years, my partner and I decided to take advantage of our babysitter and spend some time seeing in the New Year together. The best decision we made was to spend our time at the Holiday Inn in Stratford-Upon-Avon. We booked our stay the day before, and arrived ready to party the night away. The staff were professional and friendly, and the food served during the ball was amazing.
We met some lovely people, and danced to a fantastic live band (we pinched a business card before we left!).
Unfortunately, due to a good night of dancing, we missed the breakfast and slept straight through to nearly check out time! (Which happily was not until 2pm!).
Our visit has left us with some wonderful memories, new friendships and the knowledge that the Holiday Inn truly is a fabulous place to stay. We will be using you again!
January 2, 2014
Rated 5.0 out of 5.0 by Skimbleshanks An old friend gets better
As previous guests of the hotel we have to say that the recent refurbishment of the public areas enhanced our stay - money well spent. We chose to spend our Christmas here and were impressed by the staff's commitment to giving the guests a memorable time and the meals were excellent. The location of this establishment is great at any time and we can only give it our most positive reccomendation for the class of establishment it represents. We shall return!
December 31, 2013
Rated 4.0 out of 5.0 by Nashy Xmas treat
My wife and I decided to take a two night break over Christmas, as a treat as our family were on in law visit duties.
On arrival I feared we had arrived at the wrong hotel, the lobby was like something we had only ever seen abroad.
The staff were very attentive, and nothing was too much trouble,
the rooms were immaculate, comfortable and well ventilated by either opening windows, or air condition.
Our only slight observations were,
1. That the "ultra king size bed" was in fact two, beds pushed together, with an uncomfortable join in the middle.
2.The dining room was reminiscent of the dining Mess of my former R.A.F.days, and a little impersonal. The food standard general was very good, however ,the eggs and bacon seemed to have been cooked for some time before reaching the servery,,I must admit I do like my eggs and bacon freshly cooked not not over done.
The evening meals could not be faulted ,with plenty of choice and cooked to perfection, The waiting staff were more than efficient and always attentive without overpowering in their duties.
Overall we really enjoyed our stay and would recommend the hotel very highly, in every way.
Our thanks to the staff for an enjoyable stay.
December 29, 2013
Rated 5.0 out of 5.0 by fatlad Great Service
This hotel is much improved following the recent refurbishment. All members of staff that we encountered were friendly and the service impeccable.
December 24, 2013
Rated 5.0 out of 5.0 by kev64 Fab hotel
Spent a couple of nights in this lovely hotel, Its in a great location for shops, restaurants, pubs and sightseeing. The staff were friendly and very helpful. The room was clean and the bed comfortable. Couldn't fault the breakfast, it was great and there was plenty of choice. Will use Holiday Inn again.
December 23, 2013
Rated 4.0 out of 5.0 by douiedow Midweek Experience
Happy with General service and product. Breakfast expensive. should be option of a little one.
December 23, 2013
Rated 5.0 out of 5.0 by Jumpy12 Great. Location overlooking the Avon
We have stayed here a couple of years previous, it was very nice
But now it is fabulous the Lobby. Area is fantastic and the bar overlooking the river with the outside decking with heating,
Alfresco dining a real treat we intend to visit the HH inn Stratford
In the Spring,
Thank you to all the Staff who made us very welcome .
December 22, 2013
Rated 4.0 out of 5.0 by CKRAlbert Great Location
We have stayed here a number of times and think its a great location at good value.
This is the first time we have stayed her since the makeover which I felt really improved the Hotel. The new bar area is excellent and I liked the whole feel o0f the new areas.
The breakfast is always excellent at this hotel and again the new upgrade has worked well.
The only downside to the stay this time was our room was just too hot as I think there was a problem with the Air conditioning. The hotel staff brought us fans very quickly but it didnt make for a comfortable night.
I will be returning to this hotel
December 15, 2013
Rated 5.0 out of 5.0 by abby2000 Theatre Break
Very welcoming staff and we were impressed with the new décor, cleanliness of the hotel and rooms.
December 14, 2013
Rated 4.0 out of 5.0 by AdrianRR Great staff service n a little improvements.
Staff was unaware of my Gold status as it was not stated during booking. But immediately acknowledge upon knowing. Room service Staff also made extra effort to get my shaver when requested. Front desk staff even recommended the type of newspaper as I am unfamiliar.
For improvement, I understand its for Green environment, but should provide basic toiletries in the room although available at the lobby. Would also prefer disposable room slippers so that it helps to make the room cleaner. but this is more Asian culture as we don't wear shoes in the room.
December 9, 2013
Rated 5.0 out of 5.0 by Mutley1971 Great location and extremely pleasant and friendly staff
Having booked three rooms for a long weekend, I couldn't wait to celebrate my birthday with family. We were not disappointed!
The hotel was in a perfect location to suit all guest ages, from river walks and boat trips to the shops, theatre and restaurants. Having said that, we didn't eat outside as the a la carte menu and service in the hotel restaurant was so good and reasonable that we all decided to eat there every evening. Mind you it was only on the last evening that we were told IHG card holders get 20% off their restaurant bill - never knew that in all these years I've been an IHG member.
Lovely pool and jacuzzi (my 4 year old son was disappointed he couldn't go in the jacuzzi due to age restrictions/health and safety but that aside we all had a wonderfully relaxing time. He was happy splashing in the pool.
The restaurant staff were very attentive, albeit service was a little slow but we were in no hurry. The reception staff were so helpful and friendly. Extremely knowledgeable and they even remembered my name the next day when I asked them about reserving a table in the restaurant - it's the little things that matter and that impressed me, especially with the number of guests they had checking-in and out of the hotel.
The only grumble was that our rooms were on the first floor and being the festive time of year, Corporate Christmas parties were held on both the Friday and Saturday evenings. The music was so loud that when in bed we could sing along to the words of each song! Frustrated at not being able to sleep, we turned it into a game to see if we could guess which song the DJ would play next - sleep came in the end but in the early hours of the morning. Would have preferred our rooms away from the music or on a higher floor. That's the only downside to our fantastic weekend.
We will definitely be returning next year for a summer birthday celebration!
December 5, 2013
Rated 4.0 out of 5.0 by echjb Great location & services
The hotel public areas are newly refurbished to a high standard. Clean and contemporary. Easy to find and located centrally near to shops, bars and restaurants. Staff were friendly and helpful. Food was really nice in the main restaurant. Would recommend for anyone staying in the area.
December 5, 2013
Rated 5.0 out of 5.0 by dpp576 Stratford upon Avon
Staff are always friendly and helpful. Recent refit of the bar has improved things. I understand they are to upgrade the rooms soon which should make it a great place to stay.
November 29, 2013
Rated 3.0 out of 5.0 by Wakeyyorkie Some Good - Some Average/Poor
Stayed for 2 nights, Friday and Saturday and have been here before some time ago. Used a s a base for the NEC car show.
Arriving at 9.30pm the receptionist was pleasant but she blamed the computer system for the 5 minutes it took to find our booking. Then off to our room. The door of which looked like the drugs squad had just been there, what a disgrace. Into room and it was a twin and we have never ever asked for a twin. Had a look around and noticed a dodgy hair on the bath. Nice.
Partner goes down as I'm trying to book somewhere else if we cannot be moved. After an eternity she comes back to say we are moving room. It seems the hopelessly slow computer system was to blame for the 10 minutes she was away. Another party of around 10 were also having problems it seems.
New room, a double, was much better although the odd cobweb, rising damp on the outside wall and black mould around the bath are not what to expect in a 4 star hotel.
Going to the bar for a bar meal, found the staff here very pleasant and helpful throughout our stay. Passing a member of reception in the corridor we smiled but no response. All the cleaners and other staff very nice and always said hello.
Bar food was really good but choice of bitter was poor, just the one and no well known brands such as John Smiths which surprised us.
Despite numerous functions each night we never heard a thing and had 2 very quiet nights sleep. The new bar area and reception are very agreeable, so it is to hoped the rooms will get the same attention.
Check out was fast though, no pleasantries such as 'did you have a nice visit?' or 'your rewards points are taken care of' or 'hope to see you with us again' etc. No mention of Rewards Points which seems to be the norm for this hotel chain especially when using trainees.
November 21, 2013
Rated 4.0 out of 5.0 by Longhair Let down a little
We had stayed at the hotel in August whilst the changes to reception,bar etc. were in hand and came back together with friends after enjoying a pleasant stay the first time around. We were looking forward to seeing the difference and we were not disappointed. Everything was, as our first visit, excellent; the new reception area is open and bright, the bar area, small but compact and comfortable with lovely views over the river. Rooms were clean and comfortable with plenty of space and all staff were friendly, helpful and professional.
There were however a couple of points: 1. It was cold in the bar area, heaters had been supplied but it was still cold and we have only just started with Winter. 2. Again in the bar, tables had not been cleaned after the departure of previous guests and after asking for an ice bucket to be removed and the table wiped down it was taking so long we did it ourselves. The bar staff to be fair appeared busy but what would it be like if the place was full? I doubt they would have coped. I would like to think these are just teething problems in the new area, it would be a shame to ruin what has been a lovely transformation.
November 20, 2013
Rated 4.0 out of 5.0 by Yellid Stay on Thursday Nov 14-one night only
We arrived before actual check-in time of 2:00p.m. but was checked in by a very polite and courteous receptionist.
The entrance foyer, bar area and restaurant had been refurbished since our last stay in July 2013.
Room 2012 was comfortable, but decor was tired and needed a makeover.
The newly refurbished public areas were quite cold, and heating was provided by rather utilitarian, industrial looking heaters.
We did eat in the restaurant in the evening. However we did have breakfast which was acceptable in view of the fact that we were charged only £5.00 each for it.
November 18, 2013
Rated 4.0 out of 5.0 by AMW61 Refurbishment Works
Really enjoyed the new look to restaurant and reception. Room was good.
November 14, 2013
Rated 1.0 out of 5.0 by wooksw88 Poor air-conditioning and poor working attitude
I checked in on 4th November, it was pleasant to know that I was upgraded to executive room 1005. When I go up to my room - it was miles away from the lift :-(.
I was back in my room after dinner about 8pm and noticed that the air-conditioner in the room does not provide heating. Call the front desk and immediately she apologized as if she knew the problem. She 'checked' and said that no other executive room available - the Hotel will provide "Heating Fan". I was not happy !
About 9pm the alarm went off ...it was extremely disturbing. I got upset and demanded to talk to the duty manager. She said it was a false alarm. I then complain about the air-conditioning problem. She said she will check if there are suites available. She found one 2081. My wife and I went to check it out. It is a very big and nice suite - just that has very odd configuration. The toilet and bath room is not within the room, it is more like outside in the hall. There are too many adjointing doors - my wife was not comfortable with the room. So we decided not to move.
Duty manager promised me that the air-conditioner shall be fixed the next day. Well it was fixed. When we got back to the room at 6pm. The air-conditioner was blasting - the room was hot like 30 degrees ! I turned it off to cool down the room. Afte 30 min I turned it on at 20 degrees and low - it was still providing very hot air and cause the room to be very hot. WE had no choice - but to off the air-conditioner and use the "heating fan"
Due to the in-consistent heating in the room for 2 nights. I caught a cold and turned to flu when I arrived at Windermere!
For the next 3 days I had to take FLU medication and my holiday was a disaster !
I am unhappy with the Hotel because
1. As it is winter already - there should be engineers on duty to fix the air-conditioner when I reported the problem at 8pm.
2. The 2nd day when the engineer fixed the air-conditioner - they should check the -thermostat ! make sure the temperature setting works !
How should a PLATINUM member be compensated for such a POOR experience at your hotel ?
1. Hand towel - only 1 during the first night, and it disappeared on the 2nd day. NO hand towel at all.
2. Water Glasses - 2 during the the first night, disappeared after house keeping clean up the room.
3. When request for house keeping to bring back the water glasses, she brought 2 wine glasses instead. :-(
This is the worst experience I have had with IHG. Not only the 2 nights were not comfortable, it ruined my holiday because of the FLU!
I wrote the above to the duty manager - unfortunately for the past few days there were no response.
November 9, 2013
Rated 5.0 out of 5.0 by Bazzerp ONCE AGAIN UP TO YOUR USUAL STANDARD
Always a pleasure to visit Stratford and to stay at the Holiday Inn.
As usual the stay was excellent thanks to ALL the staff who are so helpful and so cheerful.
Looking forward to our visit in December.
November 3, 2013
Rated 3.0 out of 5.0 by Grandpa70 Excellent service, poor admin
- Excellent situation, convenient to town and theatre.
- Comfortable, well-appointed public spaces.
- Rooms well furnished and comfortable.
- Restaurant service and food excellent.
- Reception said we had paid for breakfast, restaurant said we hadn't. Went and sorted this out, we thought, at reception, but the same thing happened the next day, and the next. Don't mind paying for breakfast, but don't like being messed around. Can't reception and restaurant communicate with each other? This left a sour taste and might have spoiled the stay.
- Wedding party on Saturday night made sleep pretty impossible throughout the hotel until the early hours. Is there a way of managing both?
November 2, 2013
Rated 4.0 out of 5.0 by Hazelmf Excellent breakfast and location
Brilliant for staying while visiting the theatre. Central and massive amounts of parking. Room a little tired but good quality bed and quiet. Breakfast superb.
November 2, 2013
Rated 5.0 out of 5.0 by FussyV All you need for a short break
We have stayed here quite a few times now and keep coming back, so that speaks for itself. This hotel is excellent value if you take advantage of special offers. It has the best central Stratford location with a lovely river frontage garden where you can relax to read the morning papers or take an evening drink. Rooms are spacious and well sound insulated given the proximity of nearby roads and have comfy beds, and there is plenty of parking.
The newly refurbished ground floor looks lovely and reflects the theatrical connection, although not too sure about the mask sculpture (wrong expressions) and the brightly coloured giant chairs outside. There is also some lovely new garden terrace furniture and lighting.
The staff, as ever, were pleasant, helpful and welcoming, and I am delighted to say that the restaurant breakfast coffee is now much improved, even though it comes from a machine!
October 30, 2013
Rated 4.0 out of 5.0 by LancashireLad Excellent, modern hotel in historic setting
Definitely a hotel we would visit again - from beginning to end a very enjoyable stay, and as IHG Rewards Club members we were very well treated.
October 30, 2013
Rated 5.0 out of 5.0 by Warrenda Could not fault anything.
The best Holiday Inn I have stayed in. Has just about everything and superb breakfast. Friendly staff.
October 29, 2013
Rated 2.0 out of 5.0 by Nanaof6 Don't be a fresh air lover!
Despite booking an executive room, we were amazed to discover that we couldn't open our windows but found out that neither could many of the other guests - they screw them shut! (if I wanted to jump, I wouldn't pay big bucks for a room, then leap out of the window!)
Also they want to charge you for Wi-Fi, when it's free in 'lesser' establishments.
Staffing levels are quite low, particularly in reception and they aren't very helpful when you've got to the front of the queue.
October 24, 2013
Rated 4.0 out of 5.0 by Montpellier Came up to expectations.
This is a convenient hotel which offers all that one needs for a comfortable weekend. All the staff I encountered were polite and helpful. The pool is a pleasant one. The location by the river is scenic. Parking is easy. What more can one say?
October 24, 2013