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Rated 4.1 out of 5 by 172 reviewers.
Rated 3.0 out of 5.0 by Decent Hotel except for AC My husband and I complained twice about the AC not functioning properly. We had it set to 65-70 degrees but it never went below 75 in the room. We were told that it was because it was on motion sensors, but we were in the room for many hours without it ever cooling down. Their next solution was to stick the fan we had brought in front of the AC, which still didn't help. We stayed in 3 other Holiday Inns on our way to and from Rhode Island and never had that issue. One other complaint was the room was only stocked with three bath towels. We were in two bed suite that can sleep up to 5 or 6 people, and are a family of 4. Needless to say it wasn't a sufficient amount of towels. We requested more towels, but when the cleaning staff cleaned the next day they restocked with 3 again. We also tried to be environmentally friendly and kept our towels off the floor, but the cleaning staff still removed them. July 28, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Great staff and driver who picked me up and took me to the airport. Quick drive, but friendly. My room was very clean, quiet, and well appointed. Breakfast was good. Everyone was nice, especially as a Southerner staying in an East Coast hotel where many times the staff is not as nice. Would stay here as a first choice. My daughter was in Newport graduating from ODS, so this was a good hotel to land at and recharge before driving there. The hotel was priced right and way cheaper than Newport hotels....and better. July 27, 2014
Rated 1.0 out of 5.0 by Worst place ever My family went on a road trip and we stayed in 6 different Holiday Inn Express in 6 days. This place was our last place before flying out at 4:30 am. We were given a room just behind the front desk because every room was booked! There were people running up and down the halls ALL night. There were people in the breakfast room still when we left at 4:30! The front dest employees were yelling about towels need by the pool on a radio! The room was so hot and the thermostat would not go down. My husband went to the front desk and asked for them to please be quiet. I called them 2 times. We had my 8 year old grandson who was scared by a scream in the hall. This place was the worse Holiday Inn we have ever visited! July 27, 2014
Rated 4.0 out of 5.0 by Gary This Hotel is very airport friendly. The shuttle drivers and desk clerks were very helpful. I will definitely stay at this property again. July 26, 2014
Rated 2.0 out of 5.0 by Under renovation The floor that I was on, had renovations going on down one wing. Terrible smell of either paint or something permiating the halls. Carpeting in my room had multiple large stains in it, July 26, 2014
Rated 5.0 out of 5.0 by comfortable bed i really enjoyed my stay the staff was great. my family had a great time at your hotel July 24, 2014
Rated 5.0 out of 5.0 by Great front desk staff and comfortable rooms We stayed at the hotel July 18-20, 2014. The entire staff was very accommodating to meet all of our needs. The hotel was very clean and comfortable. The kids enjoyed the pool. July 23, 2014
Rated 4.0 out of 5.0 by Overall Good We recently visited the warwick area for a soccer tournament.I was happy with our room overall. Could it use some upgrading, sure. I was very impressed to see that they had added staff on to accommodate all the families with children and the full hotel. However I was very disappointed to learn that the hotel does not have a laundry room???Really in todays hotel market every hotel has a laundry. Also the breakfast was fair. The location was outdated and dirty. I know that they are currently under reservation so I hope that they will add a laundry facility and upgrade their breakfast area. July 16, 2014
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