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Rated 4.1 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Our favorite hotel in Providence-Warwick Just had our third stay here. The staff continues to be very courteous, friendly and helpful. The Great Room is great for breakfast and gatherings. Good food, lovely grounds, easy access to surrounding area. June 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed Our stay was nice at the Holiday Inn Express. Yes, I will go back if in the area. Our main problem was the key cards did not work, being on the 3rd floor made it a hassle to have to keep going back down to the lobby. June 23, 2014
Rated 3.0 out of 5.0 by Recent Stay I was told this property is starting renovations. It is a great building in a super location but does need work as the facilities in comparison to others in the area is about 10 plus years past due. What turned me off was the condition of the window drapes. Filthy with a sticky feel when closing for the night. Hopefully the owners will insure additional outlets in the room. Not enough. June 21, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is excellent in every way. Used the shuttle to go to and from a wedding. Love that anywhere 3 miles from the hotel the shuttle will take you FREE! June 18, 2014
Rated 4.0 out of 5.0 by Staff Quite and comfortable. the staff is awesome and are always there to help in anyway possible. June 18, 2014
Rated 4.0 out of 5.0 by Good location/good service We drove from Florida for a graduation ceremony and stayed at Holiday Inn Expresses during our entire journey. The Warwick location was the only location that did not have a microwave oven and a small refrigerator in the room and that was a major disappointment for my wife and I. We stayed in Woodbridge, VA, Harrisburg, PA and Charlotte, NC and they all had those items in their rooms. We understood the hotel was undergoing a badly needed renovation and for the most part that didn't present a problem although there was a leaky ceiling in the third floor ice vending area that I notified hotel management about. The size of the breakfast area was impressive and the food was great. Overall the experience was good and I will stay there again if we visit Rhode Island in the future. Hopefully the ownership will install microwaves and refrigerators in the rooms during renovations! June 17, 2014
Rated 5.0 out of 5.0 Great Customer Service Was so pleased with both Jaime and another lady (sorry I do not have her name) - they both assisted in checking us in. We had a lively conversation and they were both so helpful in locating a restaurant close to the hotel. They greeted us each time we walked through the lobby - we really felt that they remembered us. June 15, 2014
Rated 5.0 out of 5.0 by stay Always a hotel I can count on for a good nights sleep. For some reason I usually get the same room, and it's like coming home. Reservation staff super. Front desk could use a little more personality this trip. June 9, 2014
Rated 5.0 out of 5.0 by Great Service 24/7 We stayed here during a wedding and the service was great. The 24/7 shuttle was a very convenient amenity, since the wedding consisted of many events which were all at a different location. The hotel is about to undergo a major update, which it desperately needs. The outdated decor did not put a damper on our fun though, since we were out most of the time and the great service from the staff more than made up for it, in our opinion. June 6, 2014
Rated 5.0 out of 5.0 by 6/2 stay good place to stay. Close to food airport... can even walk to the rental car place if needed as i did! No food for breakfast at 5 AM tho.. bummer!! June 6, 2014
Rated 5.0 out of 5.0 by Staff is Great Left a valuable item in our room when we checked out. Called the H.I. and they found it. Just received it in the mail yesterday. Thank you H.I. June 5, 2014
Rated 5.0 out of 5.0 by Fantastic staff and comfort! Great stay and extremely helpful staff! The shuttle was an excellent resource! June 4, 2014
Rated 4.0 out of 5.0 by Comfortable I stayed at this property on business which was better than average my only complaint was the pillows are too soft no support. June 3, 2014
Rated 5.0 out of 5.0 by Friendly staff and quiet night sleep Staff is welcoming and extremely helpful. All smiles and cheer. May 21, 2014
Rated 1.0 out of 5.0 by Hotel in transition; avoid if possible till complete The rooms/hallways are noisy, not very tidy through wear and tear. The doors when opened and or, closed do resonate up and down the way. Our room (201) air conditioner was below par; sometimes would cool, sometimes...not. The toilet paper was thin and cheap feeling. Lighting is much too low level. Sheets inadequate as were constantly coming off the bed to envelope one before morning. My bed box spring or, the mattress was "broken" and crunched somewhat on the mid side. In my opinion, this hotel should warn customers of their transition and charge less....OR, shut down until updated. The grounds, however, are nicely appointed. May 17, 2014
Rated 1.0 out of 5.0 by mistake horrible stay, espec Sat nite when sub-teen girls were walking/running up & down corridor and chaperone (big joke!) women were well below the task. Then there were the older guys (sports team?) making additional noise. 4 calls to main desk and 4 trips by security (another joke) netted NO decrease in noise, which finally subsided at 1AM. Hotel itself is in disrepair and is just plain worn out. NEVER AGAIN!!! May 10, 2014
Rated 5.0 out of 5.0 by Had a great stay. Room was quiet, clean and comfortable. A great place to stop and spend the night. May 9, 2014
Rated 4.0 out of 5.0 by Great stay No complaints, a good place to catch some sleep before an early AM flight May 6, 2014
Rated 2.0 out of 5.0 by Room was bad I walked into my room to find ripped carpets everywhere, a huge white stain on the couch , couch cushions were all stabbed full of holes, tub drain stop didnt work, chair was all mashed down cushions like it was 50 years old, and no fridge or microwave as I usually have at HIE rooms. Was very dissapointed as Holliday Inn Expres are usually excellent for me??? I tried to post pics but it wouldnt let me..... rejected my post because when I told the truth they didnt like it?? 4th time trying to review??? May 6, 2014
Rated 5.0 out of 5.0 by Quality and affordable The facility was clean, comfortable with friendly staff. The breakfast was a plus and the price was affordable. April 23, 2014
Rated 3.0 out of 5.0 by Not a bad stay Room – clean and layout to be expected Front Desk Staff – OK Indoor Pool – The pool is our main reason for choosing this Holiday Inn Express. I was disappointed to find the water very cold and dirty. It needs to be better maintained over the weekend. I was also disappointed to see that the spa was drained. Misc – Would have been nice to have delivery menus from area restaurants in the room. April 9, 2014
Rated 5.0 out of 5.0 by Great Staff Staff was very customer focused and the hotel was very clean. All for a very good price! April 6, 2014
Rated 2.0 out of 5.0 Noisy A/C unit in room The air conditioning unit was extremely noisy. Kept waking me up all night. One of the worst nights I've ever had April 5, 2014
Rated 5.0 out of 5.0 by Staff and Service were excellent! We stayed at Holiday Inn Express in Warwick, RI for a weekend. The entire weekend the staff were professional, friendly, and knowledgeable. One night we had a problem with the hairdryer and it was fixed immediately. We were impressed that the free continental breakfast offered hot and cold choices. We did take advantage of the coffee that was available 24 hours. The room was clean and neat with comfortable beds and pillows. I would definitely stay here again and would recommend this location. March 17, 2014
Rated 5.0 out of 5.0 by very impressed Me and my boyfriend were looking to go away for some much need R&R while enjoying the couples retreat / convention we were attending... we wanted privacy, comfort, and a little rest. We got it all and more. The people who work here are so welcoming and giving. They always went above and beyond to make sure we were happy. We look forward to going back next year. A+++ March 13, 2014
Rated 5.0 out of 5.0 by Bliss, Thy Name Is Push Button Pancakes Was staying in room 131 the weekend of 3/7 - 3/9. The room was amazing for the money we paid for it and all of the staff were the some of the nicest I've come across. The staff which were driving patrons back and fourth from your establishment to the Crowne were all funny, courteous and easy to talk to. The breakfast in the morning had an amazing variety and your pancake machine has totally obsoleted my notion that Do It Yourself Waffles were the pinnacle of continental breakfast. The sound that carried from the lobby was a bit much during the day and I thought it would affect my sleep over the course of my stay but it quieted down the point of not being noticeable. March 12, 2014
Rated 5.0 out of 5.0 by Happy Customer What a great hotel! From check-in w/ Mallory and Derrick to check out my experience was wonderful...Everyone on staff, including housekeeping, was friendly, helpful and professional...I've already recommended your hotel and will continue to do so. March 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed great value I was impressed by the staff from check-in to the morning breakfast buffet. The bed was very comfortable, and I really slept well. The price was a good value, and I would definitely choose to stay here again if I am in the area. There is a nice pool and whirlpool that I did not get to visit but would have liked to. The only criticisms I offer is that there could be more places to plug in laptops and more exercise equipment. February 26, 2014
Rated 5.0 out of 5.0 by great stay! Very comfortable room; all nice amenities; good value. Would definitely stay here again. Staff very helpful and engaging. February 26, 2014
Rated 3.0 out of 5.0 Brown Water Went to take a bath, and the tub filled brown rusty water. Called the front desk and they explain to me that a new water heater was just installed. They told me that it would clear up and let the water run. It did, but I lost my enthusiasm for the bath. Everything else was fine. Clean and quiet room. February 24, 2014
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