Rated 4.2 out of 5 by 284
Rated 5.0 out of 5.0 by ChelseaFCrules Comfortable bed and great service
Comfortable bed and great service. good for a soccer game
August 1, 2015
Rated 5.0 out of 5.0 by vlr1445 Service
My family came in for a 4 day stay and I cannot say enough about the staff. Lolita, Tobias, Stephanie and Mr O were awesome. The customer service we experienced is top notch and one of the reason we continue to stay at your properties. We will be back next year without a doubt. Thank you for a great experience.
July 29, 2015
Rated 5.0 out of 5.0 by Starchild09 People Make the Difference
The hotel was very nice - but the staff makes it great!
July 28, 2015
Rated 5.0 out of 5.0 by NELIA BEST OF THE BEST IN DC
Just about 5 minute free hotel shuttle get you and from the union station. very comfortable rooms, friendly staffs, and on time shuttle service every hour!! You will get the best in DC with this hotel and still would not break empty your wallet !!
July 24, 2015
Rated 4.0 out of 5.0 by Starchild09 Nice manager
The rooms were very clean and smelled lovely, and the Manger (Ms. Toni) was very kind.
July 23, 2015
Rated 5.0 out of 5.0 by MEJ1954 Good place
Stayed before. Always consistent. Only drawback is that is IS DC and the sirens are constant as is the traffic. But for me, the location is perfect based on my reason for going to DC.
July 22, 2015
Rated 5.0 out of 5.0 by BCinDC Nice option not far from DC
We had difficulty finding available hotel rooms for our DC trip, and we found this option. We were thrilled with the extremely friendly and helpful staff. We were glad to have the option of the free shuttle to the metro so that we didn't have to take our car downtown. All of our expectations were met or exceeded, and we were glad we took a chance on this chain, which we ordinarily would not have chosen. We will stay with Holiday Inn again!
July 20, 2015
Rated 1.0 out of 5.0 by Soledad30 Bad Customer Service and unsupervised Pool
After a long drive we decided to relax on the indoor pool. When we got there we saw about 7 unattended kids horse playing screaming and opening exit doors at will. We notified the front desk about it and decided to stay and see if they do something about it, after nothing happened we decided to leave because the noise level was too high. (At check out the assistant manager informed us that this is an ongoing thing happening. That some kids come from other motels nearby and enter thru the exit doors. They said that management is already aware of this problem. (It would have been nice to know about this BEFORE we made the reservation.)
On our second night we got late to the hotel after visiting the museums. We had trouble going to bed with our next door neighbors and the ones across, talking in the hallway and opening and closing the doors.
Breakfast was good on the first day. But don't expect any different on the next days with the pancake maker only working on the very day last stay.
There is a $15 dollar per day self parking charge. It's no valet parking like they advertise. Also they took a deposit fee without our authorization from the credit card and were not informed about it. It was not untill we checked our bank account and realized that we were missing funds. They told us they will give us back the money after 3 or 4 days after we check out.
July 20, 2015