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Rated 4.3 out of 5 by 343 reviewers.
Rated 5.0 out of 5.0 by Best sleep away from home! I had a business meeting in DC and booked this hotel because the downtown locations were too expensive for the night I needed. I was pleasantly surprised with the overall quality of the property, and very happy with the very comfortable bed and pillows. November 23, 2015
Rated 1.0 out of 5.0 by Unhappy Guest The front desk staff were not at all friendly when I arrived. The lady behind the reception did not welcome me and was not helpful when I asked for a luggage cart. She told me to go and look for it on one of the 5 floors in the hotel. On checking out I had a question about the account which the lady at the front desk brushed aside saying that the correct amount would be reflected on my credit card bill. Well, now that I have my credit card bill I see that I have been charged for parking and an additional $105 which is incorrect because my stay was paid in redemption points? I called to ask for assistance and was once again met with an unfriendly person on the phone (I called the front desk). She did not try and help me and at the end of the call she put the phone down on me without saying thank you or goodbye! Just plain rude! November 18, 2015
Rated 4.0 out of 5.0 by Good service Good location for the business I attended to in D.C. November 16, 2015
Rated 3.0 out of 5.0 by Good to stay for a night I think they can improve their hotel by simple changed in their Breakfast area. The pool water was not clean. November 16, 2015
Rated 5.0 out of 5.0 by Amayzing Place Found this Holiday Inn Express to be one of the best we have seen. Staff were quite attentive to our needs and super friendly. Room was comfortable and clean. Could not ask for more. November 13, 2015
Rated 2.0 out of 5.0 by Smelly room and good service This is the second time I had a bad room. The other time is when i stayed in Boston. November 13, 2015
Rated 5.0 out of 5.0 by Front Desk Staff & Breakfast Staff Very knowledgeable & most courteous. We wanted to visit another state over the weekend & re-book upon our return to D.C. The front desk made it possible. They welcomed us back, family style. Also the breakfast staff always stopped, greeted & asked us to call on them if we needed anything. Breakfast meals were wonderful too. November 8, 2015
Rated 5.0 out of 5.0 by Great Bed and Pillows Heating / A/C worked fine, but was a little on the loud side. Other then that. ENJOYED OUR STAY. WELL DONE... November 4, 2015
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