Rated 4.2 out of 5 by 263
Rated 2.0 out of 5.0 by GustavoNC Nonworking Refrigerator
When we arrived, the refrigerator was not working. We contacted the front desk, and while repair service was prompt, and the refrigerator was working afterward, it resulted in a very loud and annoying ticket noise that made sleep difficult.
May 28, 2015
Rated 5.0 out of 5.0 by Spencer15 Follow up to VA Beach Stay
My grandson (8) travels with me all over the Northeast section of the USA, especially during the summers. Hotels we select have to meet five basic requirements: 1) they have to be aesthetically pleasing, 2) the staff has to be knowledgeable , friendly, helpful and courteous., 3)they must provide comfortable beds and the rooms must be nicely appointed, 4) they must have a pool and 5)) they must be reasonably near down town areas. As a matter of fact , my aim now is to book early and always get into a room at a Holiday Inn Express. We happened to book two rooms in VA Beach last Summer and decided after one night that we would always go Holiday Inn Express. ....because, as far as we are concerned " you've got it all over the rest of them".,
Spencer Strange Jr
May 28, 2015
Rated 1.0 out of 5.0 by Sher100 Poorly trained night clerk
Upon arrival on a Thursday the night clerk asked if we had a car. Yes, I said, but he did not ask for any license info during our registration. The next night, a Friday, we returned around 10:15pm only to find both entrances to the parking lot blocked by cones. We circled around the area looking for a place to park. Finding none, we went to the convenience store below the hotel and walked up the hill to the hotel to ask where we were supposed to park. That night clerk told us all we had to do was go to the guard at one entrance and they would let us in. (it was so dark we had not seen anything but the orange cones) We had not been told that upon registering nor were we aware that we were at risk that first night for being towed away since the hotel had no record of our car. WE WERE FURIOUS. We have never been displeased with any Holiday Inn we have ever stayed at previously.
May 27, 2015