Rated 4.3 out of 5 by 257
Rated 5.0 out of 5.0 by 7woodcutter Great
Our stay was excellent. The rooms where clean, front desk was very helpful, shuttle service was good. And Thomas and his crew was excellent at breakfast. Fresh fruit, sausage, and pastries was very good. Thanks Joe & Family,
May 17, 2015
Rated 5.0 out of 5.0 by Vinesy19 A pleasant surprise and a welcome feeling
Spent 5 nights here and can't fault the experience. From initial check-in to the quality and cleanliness of our room to the choice and freshness of our breakfast, everything was superb. The shuttle service was right on time every time, the drivers were always very pleasant and helpful.
In fact we had a great experience with every hotel employee we encountered.
This was my first Holiday Inn Express experience and you guys at Northeast DC have set the bar pretty high.
Thanks for everything.
May 9, 2015
Rated 5.0 out of 5.0 by Kurt50 A manager with a passion for service to his customers
We experienced absolutely the best service ever during our stay at Holiday Inn Express Northeast Washington DC. The manager, Carl was the most friendly, helpful and service minded manager that we have ever experienced in IHG hotels or any brand. Carl shouldn't just be a hotel manager, he should be TRAINING managers. He seemed to be everywhere making sure that all the customers were getting what they needed. My wife is disabled, uses a scooter and needed extra help, especially getting to Union Station. Carl personally took responsibility to make sure that we were taken care of. We will only stay at this hotel when we go back to Washington to visit a grandson who is in the Coast Guard Honor Guard in Washington. If every manager showed the concern that Carl showed us, Holiday Inn Express would be preferred over any other hotel.
Again, we appreciate manager Carl's concern for our well being more than words can describe. Please make sure that this compliment moves up your corporate chain so those in charge may find ways to leverage Carl's passion for customer service.
May 7, 2015