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Rated 4.5 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 friendley staff clean room the staff was very helpful in giving us directions & advice on shopping & restaurants the breakfast was hot & clean tables we would stay again October 28, 2014
Rated 5.0 out of 5.0 by Great place to stay. Holiday Inn Express of Waterford, MI was a great place to stay. The rooms were clean and comfy. The staff was very helpful with all our needs. I would stay at this hotel the next time we are in town. October 25, 2014
Rated 5.0 out of 5.0 by Good Nights Sleep This is excellent place to stay. The beds are very comfortable and provided a good nights sleep. There was no outside noise that disturbed us. The customer service at the front desk was excllent at check in, during the stay, and upon checking out. The food slection was ok, but nothing special. We have stayed here a couple of times before and would stay here again when we are in Waterford again. October 23, 2014
Rated 5.0 out of 5.0 by Food area and front desk customer service Both front desk and food area representatives were fantastic. The lady in the food area went out of her way to ensure that I was able to get flavoured cream for our coffee even though there was not any left at the coffee stand. Front desk was helpful and polite during check in and during reservations. October 22, 2014
Rated 4.0 out of 5.0 by Internet The hotel computer needs to be upgraded. They have promised to install a guest laundry facility for the last year. October 21, 2014
Rated 4.0 out of 5.0 by The resent refresh of the hotel was welcome and needed The recent refresh of this hotel has been needed for more than a couple of years. Along with the carpet,paint and some furniture I wished they would have replaced the mattress and pillows as ours seemed to have been worn. Who ever did the plumbing in our room must have flunked the final exam as the tub faucet and shower head are not secured to the wall. The TV kept on breaking up ( sun spots? ) yet no one else in the hotel, including the maintenance guy who spent his time watching TV in the breakfast area had reported trouble. The Head of Housekeeping must be training a new crew. Her people normally do an excellent job with what they have to work with. They forgot to clean our room on a Sunday and I had to go find a housekeeper on a Tuesday. I know from experience that unless the issues involve health, safety or code violations the owner/management puts off the repairs until cashflow is affected. October 19, 2014
Rated 5.0 out of 5.0 by Highly recommend Waterford property Very nice property. Comfortable room (bed, bedding, pillows). Very clean. Room was very quiet even though we were located near the lobby! Did not hear any outside noise or people in the lobby which is important. Breakfast choices were nice and the staff was very attentive. October 17, 2014
Rated 5.0 out of 5.0 by Everything was great! The staff was very accommodating...everything was clean and nice. The bed was great and I loved the view. My only problem was the room felt cold when I got there, but the heat took care of that right away. My only regret was that I didn't get to use the pool. The staff went out of there way to make exceptions for all of our visitors for our reunion. Just Great!!!! October 15, 2014
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