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Rated 4.5 out of 5 by 124 reviewers.
Rated 4.0 out of 5.0 by The resent refresh of the hotel was welcome and needed The recent refresh of this hotel has been needed for more than a couple of years. Along with the carpet,paint and some furniture I wished they would have replaced the mattress and pillows as ours seemed to have been worn. Who ever did the plumbing in our room must have flunked the final exam as the tub faucet and shower head are not secured to the wall. The TV kept on breaking up ( sun spots? ) yet no one else in the hotel, including the maintenance guy who spent his time watching TV in the breakfast area had reported trouble. The Head of Housekeeping must be training a new crew. Her people normally do an excellent job with what they have to work with. They forgot to clean our room on a Sunday and I had to go find a housekeeper on a Tuesday. I know from experience that unless the issues involve health, safety or code violations the owner/management puts off the repairs until cashflow is affected. October 19, 2014
Rated 5.0 out of 5.0 by Highly recommend Waterford property Very nice property. Comfortable room (bed, bedding, pillows). Very clean. Room was very quiet even though we were located near the lobby! Did not hear any outside noise or people in the lobby which is important. Breakfast choices were nice and the staff was very attentive. October 17, 2014
Rated 5.0 out of 5.0 by Everything was great! The staff was very accommodating...everything was clean and nice. The bed was great and I loved the view. My only problem was the room felt cold when I got there, but the heat took care of that right away. My only regret was that I didn't get to use the pool. The staff went out of there way to make exceptions for all of our visitors for our reunion. Just Great!!!! October 15, 2014
Rated 4.0 out of 5.0 by HIE Waterford - Clean rooms - Good Service - Hot Breakfast - Easy access to Oakland airport and surrounding Area October 14, 2014
Rated 4.0 out of 5.0 by Great Service Staff treats me very well when I check in and makes sure everything is to my liking throughout my entire stay. October 13, 2014
Rated 5.0 out of 5.0 by This is the best hotel in Waterford This is the best hotel in Waterford, I have stayed in all of them October 10, 2014
Rated 5.0 out of 5.0 by Nice room and very good service some confusion over booking for additional day on stay October 9, 2014
Rated 5.0 out of 5.0 by Great place to stay We stayed here for a wedding. The room rate was fair, the staff pleasant, and the bed extremely comfortable. October 7, 2014
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