Rated 4.3 out of 5 by 67
Rated 5.0 out of 5.0 by JCHS27 Clean and comfortable, excellent service!
I booked our suite online and was very happy with the ease of my check in when we arrived. The two suites next to us were booked with a teenage girl gymnastics party. We never heard a peep from them through the walls. I'm sure they were up all night giggling and having a great time, but the only time we heard them was when they were in the halls, which was still pretty quiet, perfectly understandable and not disruptive to our stay at all. The room smelled and looked clean. The bed was immaculate and incredibly comfortable! The jaccuzzi was warm and roomy. The pool was warm. We took advantage of the breakfast bar as well and it was delicious! Filled with many choices to fit every taste. Food was warm and tasty. The staff was very pleasant while we waited only a short while for them to inspect our room upon leaving (because I chose to pay with cash and was awaiting the return of my deposit). If I had to pick one thing that was not quite right, the warming bulb in the bathroom was out, but this was insignificant and mattered so little that I forgot to even mention it to the staff..which I am sure would have replaced it if I had. I also enjoyed that we were in control of the temp in the room, it was perfect all night! We will definitely be going back!!
February 26, 2014
Rated 5.0 out of 5.0 by bpb457 Tremendous Staffing
I recently spent (2) nights here. I travel a lot so a hotel is a hotel to me but not this one!!!! The front desk was extremely courteous and helpful when checking in that evening after a long day and in recomending a local restaurant. She was very pleasant when assisting me that evening. I was working in my room when housekeeping came to clean it, again very courteous and pleasant.
This will become my hotel of choice when in the Auburn Hills area!!!!
February 24, 2014
Rated 3.0 out of 5.0 by Murdoch12 Heater needs fixing.
I stayed at the Holiday Inn Express in Waterford, MI and settled on a handycap room (RM 216) which I requested since it was the last King bed available. The room was very hot. I tried to change the thermostat on the window unit to cool but it did not work. The fan setting did not solve the problem. I even tried to turn the unit off but to my surprise the unit came on by itself in the off setting. The unit must have been wired to bypass the controls in the room and connected to some other thermostst setting that I did not have access to. I had to sleep on top of the covers, otherwise it would have been too hot. Also, there was no mini fridge in the room when I opened up the cabinet where there usually is a fridge and microwave. I had some food items that needed a fridge and I could not leave it in the car otherwise it would have froze. Lucikily I had a cooler I filled up with ice for my food. I usually have a pleasent stay at the Hol Inn Ex but this location had a few problems.
February 18, 2014
Rated 4.0 out of 5.0 by mg02 Nice... Still Remodeling, Underground Rooms
We stayed here before a flight out of PTK, the airport just around the corner.
Parking was easy. Check in was simple. Everyone was polite.
When we stayed there they were still remodeling, so we were still in one of the "old" rooms. The hotel was clean and if you can ignore the items that were clearly just for the remodel, it was a very nice hotel in the public areas and I am sure the new rooms will be great.
My room was on the bottom floor, which is partially underground. Not something I am crazy about, as it makes you feel a little cramped compared to being at ground level or above.
All in all, I would stay here again, without question, when I am in the area. I look forward to checking it out once the remodel is complete.
January 20, 2014
Rated 4.0 out of 5.0 by DEM0623 COMFORTABLE BED
WOULD LIKE TO SEE A FRESH FRUIT COCKTAIL AT BREAKFAST BAR
January 18, 2014
Rated 1.0 out of 5.0 by HOCKEYDAD25 Worst staff
TOOK 4 PHONE CALLS TO MAKE RESERVATIONS WHEN A BLOCK OF ROOMS WERE RESERVED!!!! DO NOT THINK STAFF KIS VERY WELL TRAINED,
December 12, 2013
Rated 5.0 out of 5.0 by Bonnmur9 Always a Comfortable Stay
Everything was top notch, as always. The new remodeling looks and feels great. I'd still like to see a fridge in the room.
December 10, 2013
Rated 5.0 out of 5.0 by Rolliec20 Great Stay
Reserved online and when I arrived the room I had reserved was not available, however the staff was able to upgrade me at same price so it worked out perfect!
December 2, 2013