Rated 4.4 out of 5 by 60
Rated 5.0 out of 5.0 by Phyllis427 FABULOUS CUSTOMER CARE
We used this hotel as a home base while we were dealing with a relative's estate. I can't express enough how helpful and thoughtful the staff were. Each and everyone of them went out of their way to help us with whatever we needed - faxing, directions, restaurant choices, etc. The hotel was under renovations while we were there and this never interfered with our stay at all. We were given one of the rooms on the upper level that had the renovations completed and the room was absolutely gorgeous! I don't anticipate being in Waterford, Michigan again but if so would definitely stay here and highly recommend it.
October 23, 2013
Rated 5.0 out of 5.0 by wearytraveler15 Nice Renovation
The total renovation of the motel is almost complete and things look great. The room I stayed in had been finished and was nicely done. There was no construction noise. The staff was friendly and efficient. A very pleasant stay.
October 21, 2013
Rated 5.0 out of 5.0 by EdTech Friendly Staff and Great Service.
This has been our hotel of choice when visiting the Waterford, Michigan area over the last 10 or 11 years. Our latest stay was October 11 - 15 of this year. We were happy to note that although the hotel is going through renovation of the rooms and hallways; the friendly staff and maintenance people were able to accommodate us in a professional manor
October 19, 2013
Rated 4.0 out of 5.0 by Sisu16 Great pool and gathering area.
Nice relaxing experience while watching the children swim.
Great breakfast menu. Pleasing to all members of our party.
October 17, 2013
Rated 5.0 out of 5.0 by bankerguy Great Service!!!
I'm a "road warrior" and spend several nights each week/month in hotels. Generally speaking, I know which rooms to stay away from in any hotel (next to ice machines, elevators, game rooms, exits, etc.) and appreciate it when hotel staff accommodate my preferences. The staff at this Holiday Inn Express know me by name and never fail to go out of their way to give me the room I ask for. The manager, front desk clerks, cleaning staff, everyone who works there, are all friendly and helpful. My work in the immediate area of the hotel has diminished the past year or so but I still like to stay there and drive a little further to my accounts due to the staff.
September 23, 2013
Rated 1.0 out of 5.0 by DAGJEW OLD
Certainly not up to the standard I expect from Holiday Inn Express.
Perhaps the Holiday Inn staff from Europe can come over and do some training on what is clean and what is not.
September 19, 2013
Rated 3.0 out of 5.0 by cr4cr Just Okay
The hotel was okay, but we were given a room that had an adjoining access through a door in the room. The people on the other side of the door spoke very loudly, thereby waking us up after midnight. Had to put the air conditioner and fan on high to help drown out their voices. Will remember to specify "no adjoining" rooms next time.
September 19, 2013
Rated 4.0 out of 5.0 by J5Traveler Broken Doors at pool
My stay was good here. Lots of things to do surrounding this hotel. Restaurants, drug stores, shopping, etc. I went down to swim in the pool and the key card would not work. In my experience the problem was because batteries in the box are bad. When I brought it up to staff they said It has been that way for weeks, they don't know what is wrong with it and I would have to pull on exit door and it will open. Well, I did and it worked I got to go swim. In the process of me trying to get in the pool other guests where checking in and asking questions of staff. I was very frustrated by the time I was able to ask about the pool 30-45 min later.
September 17, 2013
Rated 5.0 out of 5.0 by JohnC58 another great stay
Consistency of service. What I have come to expect!
September 9, 2013
Rated 5.0 out of 5.0 by MOEG Surprised - Positively
The Waterford Holiday Inn Express is a hot property in the Waterford, MI area and specifically in the HIE catalog.
I was afforded a luxurious experience via the King Room Suite with in-room Spa Tub. This allowed me and my gorgeous traveling companion to achieve a level of relaxation rarely experienced in any Holiday Inn context. Really great. The room looked like what I imagine Julius Caesar would expect were he traveling in Waterford, MI in 2013.
Beyond the room - I felt that the staff was extraordinarily accommodating. They knew we were there to party and, rather than rain on our parade, helped us facilitate a pretty rocking post-wedding Fete.
If you find yourself in Waterford, MI or nearby and NOT staying here you've made a serious mistake. Thank you Holiday Inn Express for an unforgettable evening - and a surprising paradigm shift from what I would traditionally expect from a hotel in this area/category.
September 4, 2013
Rated 5.0 out of 5.0 by JohnC58 Great Staff
Always a great week when I come to Holiday Inn. Thank you Yvette!
August 26, 2013
Rated 1.0 out of 5.0 by Sitka Strongly Avoid
I stay at about 50 motels each year, primarily Holiday Inn Express.
This place is a total dive! The worst that I have EVER seen.
The carpets in the hallway and rooms are stained, sticky and totally negeloted. The front desk staff is rude with no understanding of what customer service means, they just don't care. The AC in my room sounded like a broken cement mixer. The mattress and pillows must have been more than 20 years old and smelled like urine. The toilet seat was filthy and the room light bulbs were burned out. Breakfast was 45 minutes late, again a rude staff that did not seem to care. Run down, worn out, dirty avoid this place at any cost a total dive!
August 26, 2013
Rated 4.0 out of 5.0 by Skunk Carpeting in halls
Had I seen the carpet in the hall before I checked in, I would have asked to see the condition of the room before committing to the stay.
The room was fine. But I can't think of any reason to have the walkway into a persons room so filthy.
The staff was excellent.
August 23, 2013
Rated 5.0 out of 5.0 by Jeanstu Very comfy bed clean fresh
My stay was very last minute I called 1-800-holiday the gentleman whom made my reservation was more than helpful not only with getting me a room but one very close to where I was plus gave exact directions on getting there Once there I was greeted with kindness my room was clean fresh and cool. The bed was very comfortable it was thee best night sleep I've had in months. The breakfast was excellent with lots of choices
Thank you to all I had a wonderful stay and I will return and I would highly recommend your hotel Thank you again
August 21, 2013
Rated 5.0 out of 5.0 by Beachman Great experience at this property
We completely enjoyed our stay at this property during our visit to family in the area. We checked OUT of a competitor just down the road, where we had booked five nights, and moved over to Holiday Inn. What a difference. We spent remain four nights here.
The staff were wonderful and the room was just what we wanted with good service and quite night's rest.
August 19, 2013
Rated 2.0 out of 5.0 by Busymom62 Customer service
I am a IHG employee and booked this property with the employee rate. Upon check in was told that they would not honor or recognize the employee rate., even after calling several times before check in to confirm . Front desk staff was actually very rude about it.
August 17, 2013
Rated 5.0 out of 5.0 by JohnC58 Top notch Staff
Pleasure to stay on my weekly visits. Staff is helpful and personable.
August 14, 2013
Rated 5.0 out of 5.0 by JohnC58 Great service and staff
I've been staying at this location for numerous weeks related to work and have found the management and staff to be first rate. Any issues or problems have been quickly addressed and I have enjoyed my stay. Highly recommend.
August 7, 2013
Rated 5.0 out of 5.0 by BridesmaidforAday Bridesmaid Stay
As a Bridesmaid running around trying to make sure all finishing touches were done for the Beautiful bride's wedding day, the hotel staff was SO VERY accommodating and helpful to store flowers, direct people to certain rooms, etc. Always asking how they can help.
Rooms were very nice and comfy.
July 19, 2013
Rated 5.0 out of 5.0 by jack667 Great experience.
We always stay here when ever we can. The management and staff are outstanding. The facility as well as the rooms are always fresh and clean, quite and welcoming.
July 18, 2013
Rated 3.0 out of 5.0 by Tim77 Nice facility, but staff/management issues.
I've stayed here for business twice. My Priority Club was not on the account at check-in. instead of adding it, the clerk promised she would take care of it at check-out. I checked at check out, still not there. Instead of taking care of it, the same clerk promised again to add it and email me a receipt, she was too busy to take care of it right then. After a couple of weeks, still no receipt, not points added on my Priority Club account. I called the hotel, got the SAME clerk and asked to speak to a manager. I was directed to a manager's voice mail where I left the entire story and a number. I asked for a call back. They never called. I finally did an on-line request with IHG and got my points and receipt. Still haven't heard from the hotel and only got the points for one of the two rooms we used. That's way too much time to spend for a few thousand points. I won't stay there again.
July 14, 2013
Rated 5.0 out of 5.0 by JohnC58 Helpful Staff
Working in the area, I appreciate professional service and the staff of this hotel have been extremely accommodating. Highly recommend!
July 3, 2013
Rated 5.0 out of 5.0 by wearytraveler15 Comfortable, Clean, Quiet
Very fast check in, friendly staff, clean room, quiet location.
June 19, 2013
Rated 5.0 out of 5.0 by Ponsone Best beds in my world
I recentlly stayed at a five-star hotel in Hermosillo, Mexico. The floors were uneven and hard to walk on and there was no chair to sit on nor a luggage rack or bench to open your luggage upon. The beds were mediocre at best. The rooms small. There was no free breakfast. Yes, the hotel was grander, but not in my room! Returning to the Waterford Holiday Inn Express really made me appreciate being at a comfortable hotel that caters to its clientele. The cleanliness and comfort of the rooms are excellent. The beds are the most comfortable of all my destinations. I feel as if this Holiday Inn Express is my home away from home and the staff makes it feel so. Kudos to the manager and a pat on the back to all the employees for making my stays here exceptionally nice. Great people.
May 28, 2013
Rated 5.0 out of 5.0 by JohnC58 Great Staff
Staying at the Holiday Inn Express 4 nights a week for work and have had a great experience. Rooms are very accomodating for work and the staff is awesome. Highly recommend!
May 22, 2013
Rated 5.0 out of 5.0 by 50Texans In Waterford MI again.
As usual, service, comfort attention to details, always there to take care of the guest, can't beat it.
May 19, 2013
Rated 4.0 out of 5.0 by fletcher great staff
Packing to move took longer than expected so we ended up staying at the hotel for the night.
There was a cheerleading/dance event in town and many girls in the hotel. They were running around and being very loud until after 10:00 PM. When we said something to the staff, they were wonderful. They spoke to the people in charge of the girls and even put up signs.
The room was clean and furniture very comfortable.
May 10, 2013
Rated 5.0 out of 5.0 by MJI67 Winning Weekend!
We were in town for a dance comp. and the hotel was just a quick stay over. The rooms were very clean, the front desk referred us to a local restaurant within walking distance and the staff there was great, even gave my daughter a "Good Luck Desert" for her event the next day. The restaurant was the Lions Den.... they whole weekend was a win! Great Job in making us feel welcome Waterford!
May 3, 2013
Rated 4.0 out of 5.0 by Jilsmom The room was fine, and front desk staff good, but the breakfast was a bit underwhelming.
I was a bit disappointed in the breakfast. We were there for a dance competition and needed to get breakfast right at 6 am. We got downstairs about that time or a little after - definitely not before. The staff acted acted annoyed that we were there already. The head person was having difficulty getting the pancake maker to work. She kept doing the same steps over and over. After the 6th or so try, she went in the back. When the same status message came up, i put in a different answer and, wah lah! It worked. My opinion is that the waffles are way better! I was disappointed in the egg style. They are pre-made cheese omelets. Just give me scrambled eggs without the cheap cheese please! The included hot breakfast with eggs was the main reason I chose this hotel over the other option.
May 2, 2013
Rated 4.0 out of 5.0 by JoePilot Great service
Wonderfully pople. Excellent service. Rooms nice..
April 28, 2013