Rated 4.4 out of 5 by 96
Rated 3.0 out of 5.0 by Tim77 Nice facility, but staff/management issues.
I've stayed here for business twice. My Priority Club was not on the account at check-in. instead of adding it, the clerk promised she would take care of it at check-out. I checked at check out, still not there. Instead of taking care of it, the same clerk promised again to add it and email me a receipt, she was too busy to take care of it right then. After a couple of weeks, still no receipt, not points added on my Priority Club account. I called the hotel, got the SAME clerk and asked to speak to a manager. I was directed to a manager's voice mail where I left the entire story and a number. I asked for a call back. They never called. I finally did an on-line request with IHG and got my points and receipt. Still haven't heard from the hotel and only got the points for one of the two rooms we used. That's way too much time to spend for a few thousand points. I won't stay there again.
July 14, 2013
Rated 5.0 out of 5.0 by wearytraveler15 Comfortable, Clean, Quiet
Very fast check in, friendly staff, clean room, quiet location.
June 19, 2013
Rated 5.0 out of 5.0 by 50Texans In Waterford MI again.
As usual, service, comfort attention to details, always there to take care of the guest, can't beat it.
May 19, 2013
Rated 4.0 out of 5.0 by fletcher great staff
Packing to move took longer than expected so we ended up staying at the hotel for the night.
There was a cheerleading/dance event in town and many girls in the hotel. They were running around and being very loud until after 10:00 PM. When we said something to the staff, they were wonderful. They spoke to the people in charge of the girls and even put up signs.
The room was clean and furniture very comfortable.
May 10, 2013
Rated 5.0 out of 5.0 by MJI67 Winning Weekend!
We were in town for a dance comp. and the hotel was just a quick stay over. The rooms were very clean, the front desk referred us to a local restaurant within walking distance and the staff there was great, even gave my daughter a "Good Luck Desert" for her event the next day. The restaurant was the Lions Den.... they whole weekend was a win! Great Job in making us feel welcome Waterford!
May 3, 2013
Rated 4.0 out of 5.0 by Jilsmom The room was fine, and front desk staff good, but the breakfast was a bit underwhelming.
I was a bit disappointed in the breakfast. We were there for a dance competition and needed to get breakfast right at 6 am. We got downstairs about that time or a little after - definitely not before. The staff acted acted annoyed that we were there already. The head person was having difficulty getting the pancake maker to work. She kept doing the same steps over and over. After the 6th or so try, she went in the back. When the same status message came up, i put in a different answer and, wah lah! It worked. My opinion is that the waffles are way better! I was disappointed in the egg style. They are pre-made cheese omelets. Just give me scrambled eggs without the cheap cheese please! The included hot breakfast with eggs was the main reason I chose this hotel over the other option.
May 2, 2013
Rated 4.0 out of 5.0 by JoePilot Great service
Wonderfully pople. Excellent service. Rooms nice..
April 28, 2013
Rated 1.0 out of 5.0 by KCSD Inconvenient for Business Travelers
Business traveler, staying in association with government agency business. Reservations made 2 months prior to the stay and all documentation provided (credit card authorization and tax exemption certificate). Employer made/confirmed all arrangements and documents were in place prior to employee's stay however employee forced to pay cash out of pocket as hotel and management "couldn't find" previously provided documentation. Very inconvenient for a business stay where bill is to be paid by employer.
Staff and management barely apologetic over the mix-up and inconvenience. Will NOT send employees here again.
April 23, 2013
Rated 5.0 out of 5.0 by 50Texans Waterford MI again
Everyone at this hotel is so friendly that it turns the grouchy guests into happy people. Love it.
April 14, 2013
Rated 5.0 out of 5.0 by JoePilot Rooms
Rooms are always clean and nice. The blackout curtains are getting a little worn. This is important to me since I need to sleep during the day.
April 3, 2013
Rated 5.0 out of 5.0 by 50Texans In Waterford Mi again
Easy dicision when my work takes me to Waterford MI, Holiday Inn Express is the place to stay.
March 28, 2013
Rated 5.0 out of 5.0 by Trial Convenient for persons having business with Oakland County
The facilities were excellent. The room was comfortable and slept three adults well, although sharing one bathroom for three persons, all of whom had to be up and out for meetings in the morning was a bit tight. The staffpersons were always helpful and made us feel very welcome and "cared for." We would certainly highly recommend this location for other travelers needing hotel services in the area.
March 27, 2013
Rated 5.0 out of 5.0 by Ron57 Business Trip during 2013 NCAA Basketball Tournament
Although the hotel was full due to the 1st round games of the NCAA Men's Basketball Tournament in nearby Auburn Hills, MI , I enjoyed a very relaxing stay. The hotel staff could not have been more friendly and accomodating. As a Platium Member, I stay at many IHG facilities and will definitely be coming back to HI Express Waterford, MI.
March 25, 2013
Rated 4.0 out of 5.0 by DEM0623 Comfortable bed and great service
OVERALL GOOD SERVICE & ACCOMODATIONS - WOULD LIKE TO SEE A FRESH CITRUS FRUIT COCKTAIL OPTION FOR BREAKFAST. ALSO A REFRIGERATOR & MICROWAVE IN THE ROOM FOR MY FREQUENT LONG TERM STAYS
March 22, 2013
Rated 5.0 out of 5.0 by 50Texans Fresh rooms and welcoming smile.
I spend more time in hotels than I do in my own home. So it is very important that the hotel be welcoming and comfortable. That is why I chose the Holiday Inn Express in Waterford Michigan.
March 14, 2013
Rated 5.0 out of 5.0 by wearytraveler15 A pleasant stay
Stayed recently while in the area on business. The staff was friendly and attentive, the room was comfortable and quiet - something very important to me. There is a good restaurant in walking distance. The place just feels good.
Only downside was that the hallway carpets are in terrible condition, torn and stained, which detracts from what is otherwise an attractive motel.
March 6, 2013
Rated 5.0 out of 5.0 by MMM4877 Waterford, MI Holiday Express
Excellent location cleanliness Facilities
Would go there again
February 1, 2013
Rated 2.0 out of 5.0 by Christine48 The bed was very comfortable
On our first night the staff where informed about the motel. We complained three times about the noise in the room above us and it did not change. It proceeded until one in the morning and then stated up again about eight the following morning. Needless to say we where exhausted. We where given half of our money back and that was a nice gesture. But what we really needed was a good nights sleep and we had driven down state to visit my husband Aunt who was very ill in hospital and has since passed away.
Our second night was much better and we had a different room in a quieter part of the hotel. The staff on the second night where much more knowledgeable.
January 5, 2013
Rated 5.0 out of 5.0 by Hilerl wonderful staff
We were in Waterford for my grandmother funeral and your staff made sure our rooms were available early, cleaned, and ready to go. It made our ordeal much easier.
Your staff was friendly, kind, and very sympathetic. They were wonderful!!!
December 17, 2012
Rated 5.0 out of 5.0 by Georges Again in Waterford MI Holiday Inn Express
Back again to Waterford MI, back to the Holiday Inn Express and the friendly faces and service. I'll be back again.
December 13, 2012
Rated 5.0 out of 5.0 by Robertst People
Great people. Excellent service. The staf will do anything to make you happy.
December 10, 2012
Rated 4.0 out of 5.0 by DEM623 GOOD STAY
COMFORTABLE BED, NICE TV - WOULD LIKE TO SEE A FRESH FRUIT SELECTION FOR BREAKFAST
December 6, 2012
Rated 5.0 out of 5.0 by Robertst Staff
You could not ask for a better group of people. The always provide me with special treatment.
November 24, 2012
Rated 5.0 out of 5.0 by Georges quiet rooms, dark when you want it.
Anytime in Waterford MI or nearby, this is the place to stay.
November 20, 2012
Rated 5.0 out of 5.0 by Georges comfortable bed and pillows, great staff and service.
I've been staying at this Holiday Inn Express every time I am in Waterford/Pontiac Michigan for almost a year, never had a complaint about the service, comfort and the friendliness of the staff, the rooms are always spotless and fresh, the air conditioning is quiet and the flat screen TV is a plus.
November 5, 2012
Rated 1.0 out of 5.0 by Georges My stay at Holiday Inn Express in Waterford MI.
I have always enjoyed staying at this Holiday Inn Express, it is on the top of my hotel list. The staff, the cleanliness and the service are AONE, and mostly it is because of the management enforcing these standards. I do recommend it to all my aquiaintances and friends that are planning a stay in Waterford MI. Keep up the good work.
A note to corporate: it will be very appealing to the guests if the TV channel choice is doubled or at least include all the sport channels and a couple of movie channels other than the limited single choice. Thank you.
October 17, 2012
Rated 5.0 out of 5.0 by Sharry Hot Tub
The only thing missing for me at the hotel is a hot tub. I do use and enjoy the pool while there, but a hot tub would make things even more enjoyable.
October 14, 2012
Rated 5.0 out of 5.0 by gdog1 Geat Staff Nice Rooms
Excellent staff go out of the way to satisfy. Rooms clean and comfortable
October 1, 2012