Rated 4.0 out of 5 by 106
Rated 5.0 out of 5.0 by G/ma PLease see notes on Page 1
As previously mentioned Nicole was just a ray of sunshine and very attentive, Shelley was very helpful as well. The staff works well together and the hotel like a well-oiled machine with everyone in sync and proud of their hotel...We also had friends staying there that same time, as well as my daughter and son-in-law. Everyone was impressed by the high standards, cleanliness and attentive staff.
I have been a Director of National Sales for over 30 years with major hotel chains....including 5-star hotels...This hotel is a shining example of what proper management and a great staff can do.....And how they compliment the product.
Kudos to the Holiday Inn Express- Waterloo...
September 25, 2014
Rated 3.0 out of 5.0 by MO11 heat up the breakfast items !
Everything was fine - except that the breakfast items which were supposed to be hot were not. It shouldn't be difficult to heat up the food !
September 24, 2014
Rated 5.0 out of 5.0 by John C. Waterloo Holiday Inn Express
This is a very clean and convenient hotel to access from highway 20 or downtown Waterloo.
September 22, 2014