Rated 3.9 out of 5 by 81
Rated 5.0 out of 5.0 by Picoya The nicest accessible room we have stayed in
This hotel was the nicest in terms of wheelchair accessibility that we have stayed in. My daughter even had a friend who is also in a wheelchair visit to play games and there was plenty of room for everyone.
The staff is so kind and is continually checking in to make sure our stay went well.
Our only complaint is that the hot tub was not working. After reading other ratings it appears that this is an on going issue and one that should be taken into account if you are hoping to use that hot tub as we were.
July 27, 2014
Rated 3.0 out of 5.0 by Chelb Okay hotel experience
Not impressed with the customer service at this location.
July 24, 2014
Rated 5.0 out of 5.0 by Claell Great Stay in Waterloo
The hotel was conveniently located for my purposes and it was easy to find. The bed was exceptionally comfortable, the air conditioning kept the room comfortable and gave me a good nights sleep. Enjoyed every aspect of my stay there.
July 23, 2014
Rated 5.0 out of 5.0 by TVIA Great Check in Experience
Individual checking us in was superb (sorry can not remember her name) - efficient and extremely personable. Location for access to Waterloo was perfect - recognized as a rewards member and handled better than other HI Express
July 19, 2014
Rated 5.0 out of 5.0 by Bokoz Great Service and room
I made my reservation 30 minutes before my arrival and Front Desk was very polite and checked me in within 5 minutes. My family enjoyed our stay and plan to stay at the same hotel next time they visit waterloo.
July 14, 2014
Rated 5.0 out of 5.0 by Another Trip Great Night's Sleep
My family always uses Holiday Inn Express because of their constant quality and service. My recent stay in Waterloo-Cedar Falls only adds to my satisfaction.
July 7, 2014
Rated 5.0 out of 5.0 by mikkirb Clean, comfortable, special needs friendly service
The staff went out of their way to make our stay comfortable, from helping us get the room that best suited our requirements for multiple sleeping arrangements and wheel chair access. The room was clean and well maintained.
July 3, 2014
Rated 5.0 out of 5.0 by vmath Great hotel
Great hotel. Clean, friendly staff, excellent breakfast!
July 1, 2014