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Rated 4.0 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by VERY COMFORTABLE BED, GREAT CUSTOMER SERVICE VERY COMFORTABLE BED (I WANTED TO TAKE IT HOME WITH ME) FRONT DESK STAFF, VERY FRIENDLY. WE HAD TO USE THEIR LAUNDRY ROOM (WHICH WAS VERY CLEAN), AND THE DESK STAFF OFFERED TO DO OUR LAUNDRY IF WE EXPERIENCED ANY PROBLEM WITH THE MACHINES IN THE LAUNDRY ROOM. FRONT STAFF RECOMMENDED THE RESTARUANT RIGHT OUT THEIR BACK DOOR, AND IT WAS EXCELLENT. September 16, 2014
Rated 5.0 out of 5.0 by Nice & Clean The front desk clerk was great and the room was awesome. September 16, 2014
Rated 5.0 out of 5.0 by Great room Great hotel would recomend it. Hotel was east to gfet to and had everything to make my stay enjoyable. September 12, 2014
Rated 5.0 out of 5.0 by Staff Very friendly at hotel. Felt like a valued customer. Even inquired about our sleep needs. September 8, 2014
Rated 4.0 out of 5.0 by College Trip Quiet comfortable room. One minor problem with a burnt out light which was fixed. September 3, 2014
Rated 5.0 out of 5.0 by Great Service The General Manager has gone out of his way to make my long term stay here as comfortable as possible and his staff are some of the nicest I have encounter in my travels. If you should ever be in Waterlloo IA and need a place to stay I highly recommend this Holiday Inn Express. August 31, 2014
Rated 2.0 out of 5.0 by Yes, we have bananas - but nothing else! Don't advertise that you have a pool and a fitness room in your hotel if you don't expect/want people to actually use them! Hint: People cannot use things that are disgustingly dirty, smelly and/or broken. Catering to road crews with free beer during the week from 5-7 is a good strategy if: 1) you don't want any other guests; 2) you want some of them taking the beer in their coolers out to the parking lot and drinking until all hours of the night. They may harass your female guests; get lost when they finally roll into bed in the wee hours of the morning and and try to get into other guests rooms. Maybe that's a party in Waterloo. Stale bagels, rock hard sausage and cinnamon rolls from the Kwick trip - good plan - maybe your guests can throw those at the road crew workers - just be sure and tell them to stock up in the morning for the next night. Now that would be a service. The good things? The bananas were edible and the lady who stocked the breakfast bar seemed very nice. August 29, 2014
Rated 5.0 out of 5.0 by staff was wonderful and kind Nicole and Ashley were the two main employees that stood out with kindness and showing their concern making sure that we enjoyed our stay.I myself and the crew that i work with will make sure that this hotel will be the hotel to stay. August 28, 2014
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