Rated 3.6 out of 5 by 49
Rated 4.0 out of 5.0 by Dwc5263 Road noise
Nice Holiday Inn. Plenty of road noise though. Check with the front desk for the 10% coupon for the bar/restaraunt next door. Average food there. Chicken is above average.
December 8, 2013
Rated 5.0 out of 5.0 by WaterlooIAGuest Great Experience and Stay
I stayed here for two weeks while working in town. Hotel management and staff were very pleasant and accommodating. If I am back in Waterloo, IA again I would definitely stay here.
November 28, 2013
Rated 5.0 out of 5.0 by SCOUT31 Excellent customer service
The manager and his staff were friendly and attentive. Good room at a good price. Very good breakfast. I'll be adding this hotel to my options when I stay in the Waterloo area.
November 27, 2013
Rated 5.0 out of 5.0 by Susan17 Fantastic staff & service
I stayed at the Waterloo-Cedar Falls Holiday Inn Express last week for two days due to a funeral in my husband's family. I interfaced with the staff many times and found them 'out-of-this-world' helpful. When I arrived and fumbled with too much to carry, a young woman showed me to my room managing my suitcase and coffee. When I needed a glass bowl, at breakfast, the staff wouldn't quit until they found exactly what I needed. When the trucks were too noisy on the freeway outside, the manager went out and bought ear plugs for me simply because I asked. I found the front desk friendly, helpful, and tended to every need I had. And I should mention the pool...usually hotel pools are too cold for me to even consider. This one however, was comfortably warm! I swam every evening releasing a lot of anxiety.
In this area of Waterloo, IA, and on this particular street, there are a dozen hotels. I've stayed at other hotels in the past for family events while visiting Waterloo, but I will never go back to them. I will always stay at this friendly, helpful hotel from now on. I give them an A+/Excellent in every category!
November 26, 2013
Rated 5.0 out of 5.0 by VEA2324 Great staff, Comfortable Rooms, Clean Property and nice extras
As the headline says the room was comfortable and quite clean. The hot water is almost instantaneous, the staff are welcoming and friendly, the property itself was very clean and the decor is not outdated. The extras refer to the offering of cookies, drinks, member appreciation packages, and the willingness to go the extra mile (even after hours). I have been to this property previously and had a few issues that time but those issues have been resolved as the management stated they would be and then some. Thank you for a great stay and for your continued effort to improve.
November 12, 2013
Rated 2.0 out of 5.0 by WiFamily Really
Stayed in a lot of Holiday Inn and Express Hotels over the last few years.This one declined our free night coupon because it said Holiday Inn not Holiday Inn Express.Never had that happen before.You are all one family.Went to get a new swipe card and the lady at the desk was on her phone texting so I had to wait for her.Felt bad for the breakfast lady she got swamped on Saturday morning.Scrammbled eggs were cold on Sunday also.It is really to bad I thought this was going to be a nice place.My wife works for a HIE in Wi and they couldn't be more different.
November 5, 2013
Rated 1.0 out of 5.0 by nomorestayinghere hot breakfast not served early enough
could not have a "hot" breakfast because it was not served before we left for a wrestling tournment. The eating room was filled with people but no hot breakfast available. when I asked the staff the night before if any thing could be done to move up the time, because so many people would be leaving early for the tournment, they just blew me off and said eat the cold stuff. we pay more to stay here and it should be a little more flexible with the events going on.
November 5, 2013
Rated 4.0 out of 5.0 by BATCOW Evening refreshments
It is only on Mon-Wed. I stayed over a Thursday night too. It would be nice to have it every evening.
November 4, 2013