Rated 4.2 out of 5 by 164
Rated 4.0 out of 5.0 by Parentsofkids Excellent Customer Service/No heat :(
Room and staff were very nice! When we woke up in the AM, we noticed we had no heat! in the middle of winter. Staff quickly came to check it out, but unfortunately was unable to fix. Was checking out that day anyway. No heat, but great staff.
March 25, 2015
Rated 5.0 out of 5.0 by jazzie15 Comfortable bed, nice pool, great service
The staff were warm and friendly. Check in/check out was easy and efficient. Rooms were nice and spacious.
March 17, 2015
Rated 4.0 out of 5.0 by melissah1980 Great stay!
This was a fantastic place to stay! We were in town for a wrestling tournament and we were able to bring food to the hotel and eat in the breakfast area with no interruptions. The parents even stayed up later in the same space just talking. It was a convenient location to Young Arena as well!
March 16, 2015
Rated 2.0 out of 5.0 by Cindaline poor service
Very poor service by the evening crew. They were not trained to understand very simple check in procedures. After they refused to help me for over a half hour they apologized and gave the key because they did not know to check in in reservation with out a fax. I had to personally call to get someone to walk them through how to do it.
I received a letter from them apologizing that night, stating the manager would reach out to me in the morning. Three days later I received a call from the manager.
The thermostat in the room was not functioning either it was a warm stay with out it. Everything else was par.
March 14, 2015
Rated 5.0 out of 5.0 by GrumpyDwarf Great staff!
This is the best place to stay when visiting the Waterloo, IA area. It is conveniently located to many restaurants, shopping and entertainment venues. This Hotel has a great staff and offer amazing service!
March 11, 2015
Rated 5.0 out of 5.0 by julieandtyp Great hotel choice
This is a great hotel for our family. Plenty of room for our family to be comfortable in the hotel room. The pool and hot tub was warm and the kids enjoyed it tremendously. Great food selection for breakfast in a very clean eating area. The staff is so friendly and helpful in all areas. I would highly recommend this hotel to anyone traveling in the area.
March 9, 2015
Rated 3.0 out of 5.0 by Blinde6921 Not a good Holiday Inn
Not a very nice Holiday Inn. Would not recommend this place. Rooms seem outdated compared to other hotels. Hallways smelled bad.
March 9, 2015
Rated 5.0 out of 5.0 by lassodak Great stay!
Spent last night at this location and would do so again in a heartbeat! This hotel is bright, pleasant, fresh and very clean! Decor is up-to-date. Our room was spacious and spotless as was the bathroom. The bed and linens were very comfortable. The breakfast room was also spacious and immaculate with lots of food options: hot, pre-made omelette, sausage, sausage gravy and biscuit, a variety of oatmeals and dry cereals, a variety of breads and bagels for toasting, pancakes, warm cinnamon rolls (yummy!) and the usual beverages. We walked in without a reservation after a long day on the road. It was wonderful to have such pleasant accommodations. I didn't take note of the front desk person's name but she was most pleasant and efficient. We are reward members and received welcome bags with snacks and bottled water...a first for us! Also, easy access right off of the highway but no highway noise inside. This was a great stay for a very reasonable price!
March 2, 2015