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Rated 3.1 out of 5 by 24 reviewers.
Rated 5.0 out of 5.0 by Friendly staff We checked in late at night and staff was friendly and helpful. June 12, 2013
Rated 5.0 out of 5.0 by Great customer service bad storms had knocked out satelitte TV, but HIX was able to retrieve game and was able to watch in lobby. Thanks for the service. June 6, 2013
Rated 1.0 out of 5.0 by Not satisfied I travel a bit for work and stay in Holiday Inn's mostly. The beds are very uncomfortable (which is unusual for HI) and seems very dated here. I went to work out in the fitness room, and it smelled HORRIBLE. It was a combination of wet cats, and mildew, needless to say, I did not workout here. I will not be staying here every again. The staff was nice and inviting is the positive thing here. May 21, 2013
Rated 1.0 out of 5.0 by Poor Customer service We stayed here for a weekend.. I booked here because it seemed like a nice place to stay. Breakfast was great, but we had issues with the door to our room, we could not get it to open and then once inside we had a hard time getting it to shut (the last thing I want is someone in my room when I am not there). I did let the front desk know on Saturday, I talked a the assistant manager on Sunday before we left and she told me she would call with a resolved issue, and she informed me that they were having problems with that room for while.. Why book a room that you are having issues with? I finally called back on Wednesday after not hearing from her, she offered me a $25.00 gift card (mind you I am not from that area) I told her that did not justify the troubles we had.. I called back for a 5th time today.. (I called Friday and Sunday and there was never a manager there) The assistant manager was supposed to call me Saturday, she never did.. The general manager was supposed to call Monday he never did.. Very very poor customer service if you ask me. May 21, 2013
Rated 1.0 out of 5.0 by I've stayed at alot of Holiday Inn hotels before, but this one... I've stayed at alot of Holiday Inn hotels before, but this one I wont be coming back to, even if it means I have to stay in a different chain. I came in late on the first night, was not noticed as a Priority Club member, was told that my room with a King bed didn't have running water or a working TV. I was offered a different room with double queen size beds as my option. I asked about a possible upgrade because I am a Platium Elite member and was told that none where available and that once I took the room for the week, I could not be moved to a different room and the double queen bed room was my only option. I took the available room, because I was tired. The following day while returning from work, I saw several King and available larger room empty that the staff left the doors open for the entire day. I passed the front desk several times and there was not anyone attending the the area, even very late at night with the front doors left open. I can't say that I enjoyed the stay at this hotel, nor felt that there was any security with the doors open late at night and several rooms left open for long periods of time and would not stay a second time. But the breakfest was good.... May 8, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at this HIE is one of the best I've encountered. Sue at check-in was outstanding with her professionalism under pressure. Trish went above and beyond in reponding. Thank you both for your GREAT service! April 25, 2013
Rated 4.0 out of 5.0 by All great but the check in The check in was extremely slow, i'm not sure if it was fault of the people in line though? April 17, 2013
Rated 3.0 out of 5.0 by room was fine Room was fine but thought I would have had a micro had a fridge but no micro. there were allot of others in the motel I understand that but the excess noise was not needed. THE BIGGEST ISSUE WAS THE BREAKFAST SERVICE, I was in town for work and I worked Thursday to Tuesday so I got he weekend shift. Breakfast was wonderful the first morning Thursday after that food was well over cooked and a little late in coming out. And by Monday morning I was told there was little to eat because the motel was full all weekend, really. I did not eat Tuesday morning. thanks for your time April 17, 2013
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