Rated 3.6 out of 5 by 48
Rated 5.0 out of 5.0 by WaterlooIAGuest Great Experience and Stay
I stayed here for two weeks while working in town. Hotel management and staff were very pleasant and accommodating. If I am back in Waterloo, IA again I would definitely stay here.
November 28, 2013
Rated 5.0 out of 5.0 by SCOUT31 Excellent customer service
The manager and his staff were friendly and attentive. Good room at a good price. Very good breakfast. I'll be adding this hotel to my options when I stay in the Waterloo area.
November 27, 2013
Rated 5.0 out of 5.0 by Susan17 Fantastic staff & service
I stayed at the Waterloo-Cedar Falls Holiday Inn Express last week for two days due to a funeral in my husband's family. I interfaced with the staff many times and found them 'out-of-this-world' helpful. When I arrived and fumbled with too much to carry, a young woman showed me to my room managing my suitcase and coffee. When I needed a glass bowl, at breakfast, the staff wouldn't quit until they found exactly what I needed. When the trucks were too noisy on the freeway outside, the manager went out and bought ear plugs for me simply because I asked. I found the front desk friendly, helpful, and tended to every need I had. And I should mention the pool...usually hotel pools are too cold for me to even consider. This one however, was comfortably warm! I swam every evening releasing a lot of anxiety.
In this area of Waterloo, IA, and on this particular street, there are a dozen hotels. I've stayed at other hotels in the past for family events while visiting Waterloo, but I will never go back to them. I will always stay at this friendly, helpful hotel from now on. I give them an A+/Excellent in every category!
November 26, 2013