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Rated 4.6 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Great Location the staff was very good at giving us directions.the bed was the most comfortable we ever slept on.the hotel was close to the market and the outlet mall August 26, 2014
Rated 5.0 out of 5.0 by Our stay at Holiday Inn Express and Suites Waterloo Every August we visit Waterloo from our home in the far east. This is the second year in a row that we have stayed at the HIEX Waterloo. We stayed from August 8/2014 until August 11/2014, then went to Niagara Falls for two days. We returned to the HIEX Waterloo on August 13th until August 19th. We enjoy this hotel, its simple and clean with a friendly staff. We enjoy the walks to the St Jacobs Farmers Market and daily trips around the Waterloo and Kitchener area. We will be back in August 2015 for another stay at this hotel. August 26, 2014
Rated 5.0 out of 5.0 by Comfy in St Jacob's My daughter, granddaughter and I had a wonderful stay in this HIE. The location was great and the hotel itself was clean and inviting. I would recommend this hotel to anyone. August 22, 2014
Rated 5.0 out of 5.0 by Good location for Waterloo area Good clean hotel, very helpful front desk staff assisted us with directions and provided a map showing route . Breakfast was very good, a family member follows a vegan diet and there was plenty of choice of good healthy food. August 20, 2014
Rated 5.0 out of 5.0 by A good place to stay We have already booked another stay at this hotel. The location is easy to find and is fairly close to a large mall. The hotel seems to be kid friendly as we have seen many families staying there. The noise level within the hotel is very quiet. August 20, 2014
Rated 5.0 out of 5.0 by a home away from home We enjoyed a "girl's getaway" for shopping and relaxing. This hotel was so convenient to the market, mall and the village of St.Jacob's. The staff were very friendly and the atmosphere because of their attitudes gave many of the guests a relaxed visit. It was nice to see the common area fully utilized for guests. Like one big family room! August 19, 2014
Rated 5.0 out of 5.0 by Amazing staff comfy stylish hotel Amazing friendly staff always a smile and a chat from all the staff from the desk to maintenance. Which was lovely after a long but fun day of shopping . Maid service was especially good it was a pleasure to come back to a perfect room every night and a sweet thing for my daughter to see her puppy and teddy tucked in waiting for her. Breakfast is great for everyone I have one very picky child and she had no trouble choosing hers .the pool area is very clean and has comfortable seats for when you are watching the kids .we loved this hotel and will be back soon! August 17, 2014
Rated 5.0 out of 5.0 by service Great desk staff - would suggest a 1800 number - when I called that the night before I came they could not find my reservation so I ended up making the long distance call. Other than that - excellent. August 14, 2014
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