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Rated 4.6 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Amazing staff comfy stylish hotel Amazing friendly staff always a smile and a chat from all the staff from the desk to maintenance. Which was lovely after a long but fun day of shopping . Maid service was especially good it was a pleasure to come back to a perfect room every night and a sweet thing for my daughter to see her puppy and teddy tucked in waiting for her. Breakfast is great for everyone I have one very picky child and she had no trouble choosing hers .the pool area is very clean and has comfortable seats for when you are watching the kids .we loved this hotel and will be back soon! August 17, 2014
Rated 5.0 out of 5.0 by service Great desk staff - would suggest a 1800 number - when I called that the night before I came they could not find my reservation so I ended up making the long distance call. Other than that - excellent. August 14, 2014
Rated 5.0 out of 5.0 by Clean rooms, comfortable beds, handicapped availability We were so very pleased with our experience at this hotel. The staff is very welcoming and any minor problems were competently dealt with in a very short period of time. The handicapped availability was excellent. The breakfast that was available in the morning was complete with anything that an individual could want. We do plan to stay at this facility again and have recommended it to others as well. August 13, 2014
Rated 5.0 out of 5.0 by Excellent Accomodation This hotel is beautiful. We were very pleased with the appearance of the lobby and common areas on our arrival and our room did not disappoint. Our room was gorgeous, clean and very spacious. We would have loved to stay longer. The included breakfast added to our wonderful experience. There were so many delicious choices for breakfast and the breakfast area was very comfortable, as were all of the common areas of the hotel. This is definitely the hotel we will stay at when visiting the Waterloo/St. Jacob's area. August 12, 2014
Rated 5.0 out of 5.0 by Great Stay My wife and I recently stayed at this hotel. Great hotel - new and tastefully decorated. Found the beds to be very comfortable. Staff were GREAT. Friendly cheerful and helpful. Also very knowledgeable about the area - which for us was extremely helpful. Way to go. Will stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Great stay I stayed at the St. Jacob's Holiday Inn Express & Suites for a wedding. All six women from the bridal party shared a suite and we were extremely impressed with the service that was offered. We called the front desk at least 3 times in one night for a variety of different items and we were all pleasantly surprised by the efficiency of the staff in delivering those items to us. The front desk staff were extremely polite and helpful and the rooms were in immaculate condition. Overall, I was very pleased with my stay! Vanessa (Ottawa, ON) August 11, 2014
Rated 5.0 out of 5.0 by Great accommodations! Very much appreciated the peaceful location, as well as surrounding businesses, venues, etc. Easy access to surrounding areas. Parking was simple and convenient (we have larger vehichle). Hotel is very clean, staff is very friendly, and everything needed for a comfortable and safe stay is available and easily accessible. I only hope the surrounding area remains as is and does not become more congested and commercialized. August 11, 2014
Rated 5.0 out of 5.0 by Exceeded expectations First rate service. Staff uniformly helpful. Grade A vacation experience. August 7, 2014
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