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Rated 4.5 out of 5 by 83 reviewers.
Rated 2.0 out of 5.0 Pleasent Staff The only good thing I can say is the staff are courteous. The pool was so cold we couldn't go in! The staff were uninformed when we were asking questions regarding Horse and Buggy rides that were being offered right across the road from the hotel. Hotel was EXTREMLY noisy as well as we could hear other guests through the bathroom vents. I would suggest asking if there is any conventions going on in this hotel before booking!!! July 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - June 21, 2014 Stayed at Holiday In Express in St. Jacobs on June 21, 2014. Spent the weekend touring the area and found the hotel very clean and most comfortable. I would recommend this hotel to anyone planning to visit the area. July 3, 2014
Rated 4.0 out of 5.0 by lumpy bed and somewhat poor service it is unfortunate that i had an unpleasant experience with one of the front desk staff. often times, something like this can affect my decision to return. i work in the service industry and know how it works. i plan to keep an open mind and perhaps return again. the beds in the room were on the lumpy side. not sure what the problem was. all in all our stay was fine. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Front Desk The staff at the front desk were attentive to needs and provide various options for dinning. Always had a smile and genuine. June 30, 2014
Rated 5.0 out of 5.0 by Great location and comfortable stay! My husband and I stayed here on June 25 and from the time we checked in to the time we checked out, we were impressed with the great customer service of the staff. They were friendly, efficient, knowledgeable and kind. The King executive suite was beautifully decorated in pleasing colors and we enjoyed the expanded breakfast. I really like being able to get a cup of coffee or tea at any time in the dining room too- a simple little thing, but welcome when you are on your way up to the room for the night and can make an herbal tea right there and then. Jack's next door was great too for dinner. We will stay here again! June 29, 2014
Rated 5.0 out of 5.0 by St.Jacobs Market Visited St.Jacobs to do the Market and Outlet shopping. It was very nice to park the car and walk to both. The Holiday Inn is central to both places and a restaurant just across the parking lot all within walking distance. The city of Waterloo is just minutes away by car and there is bus service at the corner. June 29, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service This is a beautiful hotel and would recommend it to anyone who asks. It is very conveniently close to the farmers market, the outlet mall and St. Jacobs shopping . June 25, 2014
Rated 4.0 out of 5.0 by Great location and wonderful room If your travelling to St.Jacobs or the surrounding area this is a perfect hotel. The hotel and rooms are very clean and a modern décor. I would have given this hotel an excellent rating except for 1 issue. We arrived at 1:30 pm , early for the posted check in time. I was told we could check-in but it would cost us an extra $30.00. That was a first for me, I've checked in early at many hotels including the HIE in Whitby two days earlier and have either been told your in luck the room is ready or sorry we don't have a room yet but never it will cost extra. This incident will not stop me from staying at this or any Holiday Inn Express but I do feel this Hotel should re-think this policy. June 24, 2014
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