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Rated 4.7 out of 5 by 400 reviewers.
Rated 3.0 out of 5.0 by No WiFi, No bath. When we arrived we asked if she had any regular rooms with a bed and tub. That was all we wanted after travelling a long day to visit accessible parks for those with disabilities. The very pleasant young lady told us they had no regular rooms and the best she could do is $160.00 and we said thank you and were about to leave. She then said to wait and went and got a fellow from the back room. When he came out he asked if he could help us and I said that we understood that he had no regular rooms with a bed and bath and that we were not willing to pay $160.00. He then said that he could rent us a place in the parking lot and immediately realized that that was not the comment we wanted to hear. He then offered us a room at $119.00 since we were tired we took it. When we got to the room we could not hook up to the WiFi so I called the front desk and she gave me a number to call. The fellow on the line was very nice and we talked for about 10 minutes and he reset the router and said it might take 15 minutes to hook up to our phones. I needed WiFi as I had to do work for the Autism Acceptance program. It did not hook up so I had to call back and was on the phone with him for nearly and hour giving all kinds of info from both our phones. At the end of the 45 minute call he said he could not fix it and gave me what he called a ticket number #120109 and that I need to call the front desk and tell them. So I did. Then the front desk called saying they contacted the provider and that it was being fixed. My wife then went in and started the bath tub and started it. After a few minutes she went back into the bathroom and there was no water in the tub. I checked the drain plug and it would not hold the water. this was nearly 2 hours of wasted time. I went down to the front desk and told the young lady that we were not happy with not having WiFi and a bath tub that worked. She said she would move us to another room. The fellow that can out of the back room when we checked in kept saying the word EXPERIENCE. I just need to let you know that our EXPERIENCE was not a good one in wasting nearly 2 hours after a long day of driving to get a room with a bed, bath & WiFi. Dennis August 24, 2015
Rated 5.0 out of 5.0 by great stay awesome staff This is a great hotel centrally located with great shopping and attractions like St Jacobs Market right next door. Staff was amazing and so was the hotel I have been before and will return for sure. August 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Room was very clean. Bed was very comfortable and had a great sleep. Breakfast was very good and the selection was great. Will gladly stay there again. August 23, 2015
Rated 3.0 out of 5.0 by Ein Facelifting wäre fällig Veraltete Zimmereinrichtung ist veraltet. Better und Kissen durch gebraucht. August 23, 2015
Rated 5.0 out of 5.0 by St Jacobs Stay No complaints what so ever with our stay. very clean well maintained rooms and facility. Right across the street from St Jacobs. August 23, 2015
Rated 4.0 out of 5.0 by Right across the street from the Market =Perfect The HIE is only about 1 and 1/2 years old, Neat pool with kind of a whirlpool within the pool. Buckets of water drop every so often so fun for everyone. The halls and elevator seemed hot like they were not air conditioned and it was is the high 80's when we where there and uncomfortable. There was no hot water when we went to take a shower in the morning but this did affect the whole building and was taken care of later. I was glad that we had late check out so we could shower before we left . I am not use to going out in public (to the Market) without having a shower first. Oh well it did not kill me. August 22, 2015
Rated 3.0 out of 5.0 by Clean and confortable Easy check in and check out. Disappointed the pool was unavailable Staff was friendly and helpful front lobby was very welcoming and easy to manage. Great location for this area August 22, 2015
Rated 4.0 out of 5.0 by Staff friendly and accomadating. The A/C was not working very well in the front lobby, breakfast area and hall ways. Found it to be very warm. The room a/c was good however was noisy when in use. August 20, 2015
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