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Rated 4.5 out of 5 by 44 reviewers.
Rated 5.0 out of 5.0 by Excellent Service From our first phone call to the moment we checked out, our experience and stay was made perfect by the staff, their great attitude to help where and when needed and the comfort of our room and bed. Well done and thank you! February 26, 2014
Rated 4.0 out of 5.0 by Bright lights shining in window all night Our experience overall was excellent: Clean rooms, comfortable beds etc. The only downside was the bright lights shining in our window all night. We were in room #204, which looked directly at the three flags that were spotlit by three powerful lights. There was no blackout shade and we could not draw the curtains. The lights shone directly in the room, creating a twilight feel all night (not quite bright enough to read by but not far off). It was also very windy and the flags were blowing hard. As the bed faced the window, the movement of the flags left me slightly nauseas, as if I had motion sickness. I would suggest strongly that you invest in blackout shades for all rooms facing the flags. February 26, 2014
Rated 5.0 out of 5.0 by New Years Eve and New Years day 2014 Me and my wife enjoy our stay at Holiday INN St Jacobs Waterloo. Great service, great staff , loved the facilities. Will stay at place again. February 10, 2014
Rated 3.0 out of 5.0 by Staff and Service Checking in was quite a chore... Front night staff unable to process a simple check-in. Took 30 minutes to check-in the person in front of me and didn't seem to know what he was doing. Took another 30 minutes to process my check-in, wouldn't take any of my credit cards (for no reason) and seemed quite out of sorts. There was another person waiting behind me... Based on the check-in experience, I highly doubt that I would return to your establishment. February 4, 2014
Rated 5.0 out of 5.0 by wonderfully decorated and comfortable amenities While it's easier to describe a brand new hotel as clean, what makes this hotel exceptional in my opinion, was the caring, warm attitude, and friendliness of the staff. The front desk made sure that every need was taken care of. We did not have the opportunity to use the pool due to our own personal time restraints, but it sure looked inviting. A stone's throw from the famous St. Jacob's Farmers Market, I would not hesitate to stay here again on my next trip anywhere near the Kitchener/Waterloo/St. Jacob's area. One of the best hotels I have stayed at in this price range. And that includes a wide range of travelling all over the US and Canada. Keep up the good work, Holiday Inn Express. January 8, 2014
Rated 5.0 out of 5.0 by Good I stayed there for 2 nights. That was a good experince I liked the breakfast and the decoration is so nice and modern the only problems I can mention is that the bath hadn't been cleaned well. I found razor hair on the bath floor. And the heating system doesn't let you choose temperatures more than 90 F. It was a bit cold, it was snowing outside, so I worn more cloths. But generally that was a good experience and I will recommend it to others. January 8, 2014
Rated 5.0 out of 5.0 by great service by all staff Your staff were excellent - that makes all the difference. Very comfortable room and would certainly recommend. January 1, 2014
Rated 3.0 out of 5.0 by Not sure if I would stAy again Our room was amply large because we had to get a suite because there were 5 of us....beds were too hard for me so I didn't sleep well and the room doors are hollow so no matter what happened in the hallway outside your room you heard it quite clearly. I was woken up a number of times in the night by people talking in the hallway. Not sure I would stay again. Staff were good and nice, room was clean...just didn't sleep well December 30, 2013
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