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Rated 4.7 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Beautiful Hotel close to everything This was a beautiful hotel which I would recommend to everyone. It had everything we needed and it was very clean and the staff was very friendly. Best hotel I've ever stayed at !! October 16, 2014
Rated 5.0 out of 5.0 by Our stay at the Hotel at St. Jacobs When we arrived we were greeted at the desk by a very nice lady who promptly got our reservation and booked us into our room. Our room was spacious,clean and had all the ammenities we needed. Extra towels etc. were delivered promptly on request. The staff was knowledgeable about the area and recommended a few places to visit to make our stay more enjoyable. The breakfast in the morning was excellent and plentiful. I would recommend this hotel to friends and relatives with no qualms whatsoever. Thank you and see you next year October 15, 2014
Rated 5.0 out of 5.0 by Clean, comfortable - terrific service would recommend this hotel to those travelling to Waterloo on business and or for pleasure. October 15, 2014
Rated 5.0 out of 5.0 All around great stay Great hotel to stay, friendly staff, great location. On Sunday at breakfast I noticed the manager going around the breakfast room talking to guest and thanking them for staying at this hotel also making sure they enjoyed their stay. In all the year of my travels I have never seen that. October 9, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and great service The overall stay was excellent. Wish the auction would have started later. The rooms became very noisy too early in the morning for a weekend. October 7, 2014
Rated 5.0 out of 5.0 by Fantastic service We arrived early and were able to obtain our parking permit so we could go shopping. Special thanks to the employee who helped in the return of some forgotten clothing items. October 7, 2014
Rated 5.0 out of 5.0 by Excellent stay The room was clean and the bed was comfortable.We enjoyed the breakfast in the morning and the staff was very friendly. October 7, 2014
Rated 5.0 out of 5.0 by no bathtub open a glass door to step into a full shower. no worries about slipping in a tub or water on the floors. easier to clean too. October 7, 2014
Rated 5.0 out of 5.0 by Great Service with friendly staff and cleanliness The place is highly commendable and a great example for other Holiday Inn Express to have a staff members who are friendly, accommodating, and provide homey atmosphere anywhere in the hotel facilities and rooms. September 30, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - Waterloo The room and surrounding areas as well as the air-conditioning unit are quiet. The bed and pillows are comfortable. The bathroom is clean. However, there is so much smell of chlorine on the towels I used. September 29, 2014
Rated 5.0 out of 5.0 by Breakfast Aside from absolutely enjoying our stay, I need to point out the following: although the main breakfast choices were alternated between scrambled egg and omelet egg each day during our week stay, there were no gluten free/lactose free options. Everything was wheat (oatmeal, waffles, muffins, bread, pancakes, all 4 dry cereal options....) I am both lactose and wheat intolerant and even the main dish of egg omelet was with melted cheese. The dinning assistant was amazing and scraped off the cheese from the omelet for me one morning (even though this is still not a good option for my condition). The only thing I could eat really was the fresh bananas or apples :( These health issues are very common and increasingly growing in adults, and it would be nice to have other options: almond milk in fridge, gluten free buckwheat instead of regular pancake batter, gluten free quinoa breakfast cereal (so many options are available out there). Also, we are in Canada, the syrup should automatically be maple : ) not the high fructose fake sugar version that causes high insulin spikes. It's a great touch of Canada that we should be proud to offer. Thanks for listening. September 29, 2014
Rated 5.0 out of 5.0 by Great service, lovely and clean WE THOROUGHLY ENJOYED OUR STAY HERE. RIGHT FROM THE FRIENDLY WELCOME WHEN WE ARRIVED BY THE STAFF AND THE MANAGER. ITHE HOTEL IS VERY CLOSE TO RESTAURANTS AND WALKING DISTANCE TO SHOPPING AND ST. JACOBS MARKET. THE ROOM WAS VERY CLEAN AND LOVELY. WE ESPECIALLY APPRECIATED THE CHOICE OF FIRM OR SOFT PILLOWS AND THE BED WAS EXCEPTIONALY COMFORTABLE. WE ALSO ENJOYED HAVING A NICE HOT CONTINENTAL BREAKFAST. WE WOULD CERTAINLY RECOMMEND THIS HOTEL TO FAMILY AND FRIENDS AND WE WILL DEFINATELY STAY HERE WHEN WE RETURN TO THIS AREA. THANK YOU. September 29, 2014
Rated 4.0 out of 5.0 by Shopping Trip in St. Jacob's Great hotel and we had a wonderful stay. Our only complaint was that we didn't have a place to go at night. It is very quiet in St. Jacob's and obviously no night life. The hotel should have a bar and lounge area where you can relax after a full day of shopping with 5 women. Good food at the restaurant next door, but it would've been nice to come back to the hotel and have a nightcap. September 25, 2014
Rated 5.0 out of 5.0 by excellent staff.... amazing service Great staff, very friendly, decent breakfast, rooms were set up nicely and had everything I needed September 24, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and Great service Great hotel. Very clean. Friendly Staff. Excellent Mnager September 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great rooms Nice new rooms with good layout and comfortable bed. September 23, 2014
Rated 5.0 out of 5.0 by Service and staff excellence We will add time to our trip to stay in this hotel because of the attentive staff, feeling of "home" and of course the great beds. September 23, 2014
Rated 5.0 out of 5.0 by Great Hotel Will Stay Again! We really enjoyed our stay here. Loved the room - clean, new and comfortable. Lots of space. Staff were great. We were staying there as our daughter is going to University of Waterloo and we were taking here up to get settled in. So we will definitely book again. September 23, 2014
Rated 5.0 out of 5.0 by Best Location to Attractions It was easy to just park the car and walk to everything. Hotel has complementary free parking. Outlet mall, farmer's market, antique stores. September 22, 2014
Rated 5.0 out of 5.0 by Roomy, clean,new, quiet.. Stayed for 2 nights while attending a family reunion in Elmira. Everything is new and clean. Staff are friendly and helpful. Quiet room even though the hotel was full. Night curtains block out the morning sun. Self-serve breakfast with lots of choices, including hot breakfast. Would definitely return to this location. September 20, 2014
Rated 5.0 out of 5.0 by clean, comfortable, friendly second time at this hotel, will definitely stay again September 17, 2014
Rated 5.0 out of 5.0 by excellent value for the price Had everything we needed for our stay. Amenities close to hotel. Easy to find and travel from to our next destination. Appreciated the good nights rest in a peaceful atmosphere. September 17, 2014
Rated 5.0 out of 5.0 by amazing stay This hotel is amazing. Very friendly staff and rapid check out was so convenient. The room was bright and extremely clean....and loved the kitchenette. The only thing that I didn't like was that you couldn't close the curtains to block out the light...and on the second floor on the back side of the hotel...there are blue lights at night to hightlight the hotel. So not being able to close the curtains was very annoying. The complimentary breakfast was amazing....lots of different things to choose from. September 17, 2014
Rated 5.0 out of 5.0 by great experience Everything was perfect and we had an amazing stay! September 17, 2014
Rated 5.0 out of 5.0 by Clean and Friendly! Great place! Very clean, very friendly, good location. Will be back. September 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and very comfortable beds Stayed for two nights with my elderly mother. Location was great as we were so close to the market. Room was very clean most important to me is a bed that is not hard and I was pleased with the bed, The staff were very friendly and helpful. September 16, 2014
Rated 5.0 out of 5.0 by wedding Thank you Holly and Naushaud for taking excellent care of our reservation, and our guests, we had several compliments from them about your exceptional hospitality. They appreciated the shuttle service, and the shopping just foot steps from the property. Also, the rooms were large, and clean and nice. September 15, 2014
Rated 5.0 out of 5.0 by customer service Excellent customer service, felt very welcome at your hotel, friendly accommodating staff. Suites were great, clean, quiet and roomy. Hotel close to Farmers Market and Mall. Overall excellent. September 15, 2014
Rated 5.0 out of 5.0 by Definitely the best place to stay when visiting Waterloo We stayed at the Holiday Inn Express in the St. Jacob's area, Waterloo, on 3 separate occasions when I visited the the University of Waterloo in August / September 2014. This is a very well located hotel that is only a short drive to the University of Waterloo (around CAD 12-15 by taxi, depending on the route taken). It is a nicely secluded property if you are looking to take a walk in the summer evenings - although Walmart is also close by, should you need to buy any thing. But even more than the location, this is a great place to stay when visiting Waterloo. The availability of complimentary round-the-clock tea / coffee in the hotel lobby is also a very nice touch. I would be doing this hotel and its excellent staff a gross injustice if I did not rate them any thing less than "Excellent". Keep up the good good work. You are doing a great job. September 14, 2014
Rated 5.0 out of 5.0 by comfotable beds large room The bed was comfortable, enough pillows small and large. room was large and lots of natural light September 14, 2014
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