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  • 1 888 HOLIDAY
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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: WATERLOO
  • Distance From Hotel: 6.5KM
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 12:00 PM

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • JCB
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:10
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English

Pet Policy

Pet Policy

No pets. Service animals for persons with disabilities are permitted.

What's Nearby

What's Nearby

Attraction:
St. Jacobs Country Playhouse
Distance From Hotel:0.5KM
Attraction:
St. Jacobs Farmer's Market
Distance From Hotel:0.5KM
Attraction:
Waterloo Central Railway
Distance From Hotel:3.6KM
Attraction:
Grey Silo Golf Club
Distance From Hotel:6.0KM

Parking

Parking

  • Number of parking spaces:110
  • Car Parking Available
  • Complimentary outdoor parking is available for all guests. There is ample space for truck and bus parking, as well as designated handicap access. Parking lot is under 24hr surveillance. User parks at own risk, and is responsible for their own belongings.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Total number of rooms:103
  • Total number of suites:40
  • Total number of rooms with only one bed:35
  • Total number of rooms with only double beds:68
  • Total number of non-smoking rooms:103
  • Total number of rooms for the physically challenged:10
  • Executive rooms
  • Interior corridor
  • Total number of floors:6

Welcome to the Award Winning Holiday Inn Express & Suites - Waterloo/St. Jacob's. Waterloo's newest hotel is located in the heart of Southern Ontario and is steps to the St. Jacob's Farmer's Market, Antique Market, and Factory Outlet Mall. Our location is just over an hour west of Toronto and is only a short drive from the Region of Waterloo International Airport (YKF).

Being in Canada’s Technology Triangle, our corporate guests appreciate our proximity to several major world-leading
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Welcome to the Award Winning Holiday Inn Express & Suites - Waterloo/St. Jacob's. Waterloo's newest hotel is located in the heart of Southern Ontario and is steps to the St. Jacob's Farmer's Market, Antique Market, and Factory Outlet Mall. Our location is just over an hour west of Toronto and is only a short drive from the Region of Waterloo International Airport (YKF).

Being in Canada’s Technology Triangle, our corporate guests appreciate our proximity to several major world-leading companies such as SunLife Financial, BlackBerry, Google, OpenText, NCR, Raytheon, Christie Digital and Manulife Financial. Our hotel features spacious meeting facilities that can accommodate up to 110 people and is ideal for all corporate and group meetings.

Our 100% smoke free guest rooms feature a fridge, microwave, iron and board as well as a 42” Flat Screen LED Smart TV. Every room has a speakerphone with voicemail and free Superfast High Speed Internet access. Guests can all enjoy our year-round indoor salt-water pool, as well as our water play area for the kids and young at heart.

Our friendly and courteous staff will do whatever it takes to make your stay a relaxing and memorable one. We look forward to seeing you soon!

View Less
Features
Conveniently located near all major shopping attractions and businesses in St. Jacob's, we proudly offer complimentary Express Start Breakfast featuring two hot items daily omelets with cheese or scrambled eggs, sausage or bacon, and biscuits. Suites feature Kohler shower heads & Stay Smart Bedding. Spacious guest rooms feature 42 inch flat screen televisions and free high-speed Internet.

Guest Reviews

Rated 4.1 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Friendly Service and Comfortable I was travelling with children and the staff were accommodating and actually gave my youngest child a free toy. The buffet breakfast was excellent !! Very clean and comfortable. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable overnight stay I stayed at this hotel for one night and found the room better than expected for the price. The bed and pillows were some of the most comfortable I have experienced and I had a great night sleep. I did not use any of the amenities as my stay was brief but everything appeared clean and maintained. I would stay here again. August 12, 2014
Rated 5.0 out of 5.0 by great rooms an enjoyable stay the staff was great the food was tasty August 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Mandy at front desk was great. Our suite was spacious, clean and comfortable with a balcony overlooking the pool area. Wish you still had your hot tub. However all enjoyed the pool. The hotel has gone through a major renovation since our last visit. Good job! This location is great for shopping, as it is beside the Stone Road Mall, and within walking distance to restaurants. August 5, 2014
Rated 4.0 out of 5.0 by Friendly Staff Travelling on business, stayed 3 nights. Friendly staff, nice facility, clean room. Slow elevator, I was not recognized as a Platinum Rewards member which I see as a big deal, Wifi provided as free even for Platinum members is basic 2-3mb and seemed unstable, at times it was ok, other times it was terrible and could not be used for VOIP calls. It was an expensive per day fee to upgrade to a faster service which I feel should be provided free, especially to Platinum members which do a lot of business with HI hotels. For business travelers especially international business travelers internet access is our lifeline and is a basic need. August 1, 2014
Rated 4.0 out of 5.0 by Great location The location is great due to the hotel is beside the Stone Road Mall and many good restaurants. You can walk to all of these. The staff were very accommodating and helpful. The breakfast was excellent. The air was too cool at the indoor pool. July 31, 2014
Rated 5.0 out of 5.0 by Comfort and Great value I am very pleased with the great service.(Specially with the front desk manager) who went out of her way to accommodate us with rooms when it was a very busy weekend. Everything was great. July 29, 2014
Rated 5.0 out of 5.0 by Enjoyable experience Loved to be able to open the window in the room and sleep with fresh air. Great service at reception, bar, restaurant and housekeeping.. July 28, 2014
Rated 4.0 out of 5.0 by size of hotel easy to get around came to Guelph for my son's wedding location off the 401 was great, hotel was loated very well to all ammenities and to the downtown where the wedding was being held The city is easy to travel about also very clean and pictersque July 26, 2014
Rated 4.0 out of 5.0 by Suprisingly Nice Hotel Overall, whne travelling you need a great place to just sleep. This is that place, great bed nice and firm July 24, 2014
Rated 5.0 out of 5.0 by Great place to stay Great place to stay for a reasonable cost. Staff are very friendly and efficient. All that was asked for they made sure i had it within good time or at the specific time that i requested it for. Check in and check out were both quick and easy. The food was delicious. I plan on staying again for sure. July 23, 2014
Rated 5.0 out of 5.0 by great place to stay We spent the night in the Parlour Suite with our 4 grandchildren after attending the Shriner's Circus in Milton. Suite was spacious and great for us all to be together. Suite was clean and everything was new -- bedding and linens were new and fresh and beds and pillows were comfortable. Pool and sauna were clean and pool was nice and warm. Meals were great and a savings as kids eat free with adults. Very good experience all the way around. July 23, 2014
Rated 3.0 out of 5.0 by Air conditioning issues/Room wasn't up to standards Room had dead bugs in the window and wasn't up to the cleanliness standards that most holiday inns have. Air conditioning didn't work in first room. The maintenance person was off that day so another employee looked at the A/C and decided we needed to switch rooms. July 17, 2014
Rated 4.0 out of 5.0 by Enjoyable stay The hotel was welcoming and accommodating to our class reunion. Arrangements worked out very well including the hospitality suite. June 26, 2014
Rated 4.0 out of 5.0 by room fan Fan in room was VERY noisy The bathroom lighting was very dim Overall good, but not overly memorable. June 26, 2014
Rated 5.0 out of 5.0 by Reunion weekend We gathered with other colleagues at a fiftieth anniversary gathering for our year. The facilities where very well suited for this purpose. June 25, 2014
Rated 5.0 out of 5.0 by Very comfortable and welcoming I've stayed in many hotels over the years. For the reasonable price this hotel met all my needs for comfort, feeling welcome, delicious food and wonderfully clean guest and common rooms. I'd stay there again anytime! June 23, 2014
Rated 5.0 out of 5.0 by Great Staff Very helpful ! The staff all the way from the front desk to the cheerful ladies cleaning the rooms were so nice. June 22, 2014
Rated 5.0 out of 5.0 by One of the Best hotel Experience ever When we arrived here, we did not know what to expect, but, almost everything exceeded our expectations, and, we strongly recommend this hotel to everyone. if in the vicinity, and, need to stay in a hotel, you need not look any further, this is the right place to stay. June 22, 2014
Rated 5.0 out of 5.0 by Dining Room Menu The breakfast buffet was excellent. When the staff felt the hot items could be fresher, I was offered a breakfast menu to choose from. I was disappointed that the lunch and dinner menus were the same and very limited selection for conservative eaters. The only item I would eat on your lunch/dinner menu was the beef burger. It was good. June 19, 2014
Rated 4.0 out of 5.0 by A people place... Staff were tops. Food was good but wait time at lunch was excessive. Paul, on the front desk, was the perfect face for this Inn representing the helpfulness of everyone we came in contact with during our stay. June 16, 2014
Rated 3.0 out of 5.0 by NOT WORTH THE PRICE Room cost $10 higher per night than other hotels, and continental breakfast not included. Breakfast costs extra for first 2 in room and very high cost for more than 2 in room. Breakfast not worth it. No refrigerator in room. No hot tub. Rooms outdated. Not enough electrical outlets for electronics and outlet falling out of the wall. Lobby area sparse and empty, not cozy. Elizabeth at front desk very helpful try to block our rooms, but unable to guarantee connecting rooms if they are required for something else.. June 16, 2014
Rated 5.0 out of 5.0 by Great hotel in a convenient location Enjoyed our stay. The front desk staff was efficient and polite. The rooms were clean and well appointed. Thanks for the great experience! June 13, 2014
Rated 5.0 out of 5.0 by Bed Comfortable, but why is it so high in the accessible room? Restaurant staff very familiar, very friendly, and lovely to meet again June 12, 2014
Rated 2.0 out of 5.0 by Recent Stay I have stayed at this hotel before. The standard of cleanliness of the hotel and the room has dropped. June 12, 2014
Rated 2.0 out of 5.0 by Friendly staff Restaurant was excellent-could have been more family friendly generated foods on regular menu. Pool was great. Groups booked into hotel at same time were large but well managed. Rooms were adequate in size and well presented. Staff were always friendly, cheery and helpful. Price was comfortable June 9, 2014
Rated 4.0 out of 5.0 by comfortable bed, friendly staff comfortable overall...was in Guelph for a wedding, so didn't have time to enjoy the ammenities. Staff was very friendly. June 5, 2014
Rated 5.0 out of 5.0 by very clean and comfortable bed. Quiet and relaxing l rate this hotel with very high marks on every aspect of the my stay other than the ant issue which l am sure has been taken care of. l would definately stay again while in Guelph. June 1, 2014
Rated 4.0 out of 5.0 by Excellent stay Had a great stay. Started at check in, staff was very helpful. Room was more than adequate. Clean, quiet and comfortable. I will stay here again May 21, 2014
Rated 5.0 out of 5.0 by The room was clean, quiet, and the bed was comfortable Check in was fast and effcient, my room wa s ready early in the afternoon, The bed was comfortable and room was comfortable. a complimentary breakfast was included and check out was fast. I will be staying again when I visit Guelph. May 11, 2014
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Hotel Exterior
Hotel Exterior
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Hotel Exterior Hotel Exterior St.Jacobs Antiques Market is right across too Enjoy the Beautiful Country Views from your Room Our Warm & Inviting Great Room Warm & Inviting. Beautifully Designed with local flavour in mind. Its a brand new stay at the Holiday Inn Express Relax and Unwind in our Great Room Our hotel is also within steps from the St.Jacobs Playouse Theatre The St.Jacobs Outlet Mall is right across within walking distance Hotel Exterior Lobby Lounge Service is the foundation of our Hotel Philosophy. Our lobby features items from local shoppes right in St.Jacobs St.Jacobs Farmers Market is right across within walking distance Elegance in the Heart of Waterloo and St.Jacobs Front Desk African Lion Safari Bingeman's Water Park Region of Waterloo International Airport Horse drawn wagon rides Town of St.Jacobs Cambridge Butterly Conservatory St. Jacobs Market St.Jacobs Country Playhouse St. Jacobs Market RIM Park Local Universities & Colleges St.Jacobs Market City of Waterloo Museum
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