Rated 4.7 out of 5 by 443
Rated 5.0 out of 5.0 by AlFer Excellent overnight stop
From arrival to departure, everything worked well at this hotel. Friendly and efficient front desk staff provided a warm welcome and were on hand to answer any questions about the hotel and surrounding area. The room was warm and inviting as well as being scrupulously clean. The bathroom was warm and inviting and had a number of very good design features. Wifi service was good. The following morning, there was a good selection on offer for breakfast and the departure formalities were brief. Well done to all the management and staff of this hotel - a thoroughly enjoyable experience.
October 1, 2015
Rated 5.0 out of 5.0 by CR8V CHAR St. Jacob's / Waterloo Holiday Inn
This will be our second trip to the St. Jacob's area, and also our second stay at this Holiday Inn.
On our first visit to the area, we stayed at a competitor's property just down the road. Our second night was at this HI, and for the balance of our stay, we were GUESTS of Naushad, the General Manager, who, along with his staff, ensured our stay was as pleasant as we could expect.
The daily breakfast was bountiful, fresh, Hot/Cold, and maintained by attentive, pleasant , friendly ladies who hovered discreetly not far off to ensure all our needs were satisfied
The room was clean, quiet, sumptuous, and modern, with everything provided for a pleasant night's sleep.
Public areas of the hotel were likewise clean, warm and inviting in a pleasant, modern and tasteful decor.
The Hospitality industry could take lessons!
October 1, 2015
Rated 5.0 out of 5.0 by FMJP Great Place to stay in Waterloo
Close to St. Jacobs market and other shopping, this hotel provides good value for money and amenities. The staff is friendly and helpful. The recognize you as an individual and address your concerns accordingly.
September 30, 2015