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Rated 4.8 out of 5 by 434 reviewers.
Rated 4.0 out of 5.0 by Very accommodating staff Our stay was very relaxing with very friendly and helpful staff. Our stay was the second time here after we got engaged here 4 years ago. January 21, 2015
Rated 5.0 out of 5.0 by Friendly Staff Thank you to Marie for sharing her Philippine story with me. January 19, 2015
Rated 4.0 out of 5.0 by GOOD FOR THE MONEY Room was ready and staff was friendly even during a major snow storm. Great for the value. January 19, 2015
Rated 5.0 out of 5.0 by Great everything I stayed at this Hotel for 2 weekends. The staff is extremely helpful and nice. loved my stay there, would recommend it to anyone. 5 stars to ya all!!! January 14, 2015
Rated 5.0 out of 5.0 by A port in a storm We had to stay because of poor weather and road conditons. The hotel did not jack up the prices to exploit this problem. We found the rooms to be clean and the staff friendly and efficient. The beds are very comfortable. The breakfast was good and the staff was very pleasant ( considering the weather and how early we were up). Overall, we would definately stay here again. January 14, 2015
Rated 5.0 out of 5.0 by Very pleasant front desk and maid service Found all the employees very pleasant and welcoming. We were unable to go out for supper due to a terrible snowstorm but were able to access room service delivery from a neighbouring hotel. The food was plentiful and excellent and very good value. This was a surprising and most welcome feature offered by the Watertown Holiday Inn and Suites. January 12, 2015
Rated 5.0 out of 5.0 by Excellent staff, very nice One issue only was the fan in the bathroom was not working, forgot to mention to staff. Breakfast was lovely and very clean area, soup and cookies later in day is such a lovely treat which was well liked during a very intense snow storm. Unfortunately I did not have any attire with me to use the pool or exercise room but did look and very inviting. Would definitely tell other about our stay and look forward to staying there in the future.. January 10, 2015
Rated 5.0 out of 5.0 by Great Value and Location Excellent stay at the Holiday Inn Express in Watertown, NY. The front desk staff, especially Jason and Sam, went above and beyond. Friendly, knowledgeable and personable. Easy check in and check out. Room size and amenities were great with fridge and microwave and coffee maker in the room. King executive had a separate small sitting area and two TV's. Our room looked into a brick wall so avoid Room 217 if you want a view. Free breakfast and Wi Fi. Highly recommend their Shopping Package. However they should advise Canadian travelers that they have to pay cash for the room in order to receive Canadian money at par. Had we known that we would have taken cash and as it was had to use a credit card so lost out in this area. Location is right off the Interstate and walking distance to many restaurants. Outlet Mall, restaurants and many other stores and plazas within a 2 to 5 minute drive. Level of cleanliness was outstanding. Witnessed staff cleaning the floors on their hands and knees as well as other sections of the common areas. Highly recommend this hotel for shopping in the Watertown area and strongly suggest choosing the Shoppers Package.. January 8, 2015
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