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Rated 4.8 out of 5 by 262 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and quiet BUT- the hotel needs to have a separate elevator for the cleaning staff. They were always moving carts up and down between floors, making access to the elevator for guests difficult or unavailable. Pool rules require two people present (one on pool deck) before you can swim. I was at the pool 45 minutes but no other guest came to the pool. It was all the time I had for a swim. July 24, 2014
Rated 5.0 out of 5.0 by Friendly, relaxing atmosphere Comfortable room, clean, comfortable bed, friendly staff, great location. July 23, 2014
Rated 5.0 out of 5.0 by Great choice for business or pleasure in Water Town, NY Excellent property with easy access to the area. The staff are very attentive and provide the energy and attention to detail that make stay in the area a very pleasant experience! July 23, 2014
Rated 5.0 out of 5.0 by great get a way Very efficient and friendly staff, clean rooms with very comfortable bed. Nice to have a fridge and microwave in room. Close to all shopping and restaurants. July 22, 2014
Rated 5.0 out of 5.0 by Good place to stay I always look forward to my trips to Watertown and staying at this particular HI Express makes it even better. Nice rooms, large breakfast area, and close proximity to many restaurants. July 22, 2014
Rated 3.0 out of 5.0 by Last-minute check-in The hotel check-in was gracious enough to offer a disability room at the same price as a regular accommodation when I checked in without a reservation. I can't say that king bed was all that comfortable, I hope the disabled visitor appreciates it more. Great location for shopping mall fast food and access to the interstate. July 21, 2014
Rated 5.0 out of 5.0 by Clean hotel great for family trip We took our 4 kids to Watertown and we were thoroughly pleased with this hotel. It is well located, and the staff was absolutely fantastic. Clean rooms, clean bathrooms, clean pool, and we felt entirely welcome. July 21, 2014
Rated 5.0 out of 5.0 by Great place This Hotel is a Great Place to stay. This was the second time I have stayed for 6 days. Happy Staff, helpful, and there willingness to make you comfortable gives them a 5 star rating from me. I will be back in the future. Keep up the Great Job !! July 21, 2014
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