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Rated 4.8 out of 5 by 478 reviewers.
Rated 5.0 out of 5.0 by Great Experiance and Wonderful Service!! AWESOME.. We had such a wonderful stay, from a cookie at check with smiles to a delicious breakfast (so many food options) at check out. If you are coming to Watertown this is the place to stay! We had such a GREAT experience. The hotel staff generally cares about their customer. I worked with Sam, she was incredibly polite and helpful on the phone when making reservations and even nicer in person! The staff is happy, helpful and the hotel had so many little extras that made it feel like a home away from home. Hot soup at 5pm, internet access, clean rooms, an indoor pool, exercise room, I could go on and on. Our room had a huge Jacuzzi tub and king size bed, a nice kitchen area and big, clean bathroom. We brought our baby and didn't have to bring extras for they provided a nice clean crib and linen. We are trying to find reasons to come back to Watertown to stay again.. They made our experience that much better! Again, the staff ALL deserves gold stars for professionalism, kindness and helpfulness. Extra kudos to Sam! Thank you, Thank you for the wonderful experience! March 26, 2015
Rated 5.0 out of 5.0 by Awesome Great place to stay if in Watertown,NY....great staff and facilities March 23, 2015
Rated 5.0 out of 5.0 by stay Every thing was great except the outdoors weather. The typical day was a excellant breakfast with choices of hot and cold , fruits,cerials,pancakes, toast, eggs sausages the turkey type. Coming from work great soup selection daily along with a variety of cookies into the evening. Raspberry filled cookies should be more often available they are yummy. Paper at your door in the am and your bill under the door on days of check out. Doesnt get any better! March 23, 2015
Rated 4.0 out of 5.0 by Holiday Inn Express® and Suites I highly recommend taking advantage of the room rate with the additional pizza/ drink offering. March 23, 2015
Rated 5.0 out of 5.0 by Mommy We have stayed at this Holiday Inn Express numerous times. Although, the reason for our stay here is because it is convenient for shopping, the reason we return is because the cleanliness, the convenience of the breakfast that is included, the family movies in the Great Room (weekends) and the friendliness of the staff. March 23, 2015
Rated 5.0 out of 5.0 by Holiday Inn Watertown The hotel is clean from the moment you walk in the door until you leave. My room was in perfect condition, everything provided. The staff were friendly and helpful, breakfast had many choices, also upon arrival we were offered cookies, and soup at 5 pm. Hotel goes above and beyond to offer excellent customer service. Will stay again! March 22, 2015
Rated 5.0 out of 5.0 by 18 Marfch 2015 Excellent service and clean room, Amazing breakfast March 22, 2015
Rated 5.0 out of 5.0 by excellent all round experience can not praise Deb on the front desk enough and all the staff in general March 20, 2015
  • 2015-03-28T11:12:39.896-05:00
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