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Rated 4.8 out of 5 by 264 reviewers.
Rated 5.0 out of 5.0 by Great stay We booked 3 rooms for 2 nights during my son's homecoming from Afgahanastan. We have been up to the area a few times and stayed at different hotels. This Holiday Inn Express surpassed any of our previous visits. The hotel is clean, friendly and very conveniently located.The entire staff from the front desk, housekeepers, maintenance and management were very friendly and accommodating. One person was just nicer than the next. Did I mention the place was really clean? All areas of the hotel were spotless and the rooms were pristine. Another reason I would stay again here is that the beds were so comfortable. When you stay in hotels you never know how the mattress will be, we had 3 rooms and each and every bed was so comfortable. The hotel is centrally located in watertown, and a quick 10 minute drive from Fort drum. Every chain restaurant you can think of is located either within walking distance or a 2 minute ride away. Also tons of shopping is also right outside your hotel door. I would highly recommend this hotel July 26, 2014
Rated 5.0 out of 5.0 by Great Experience!!! Went for a 1 night stay with some friends and enjoyed the hotel very much! Recommend this hotel for other Canadians coming from Ottawa. Close to TJ Maxx which is one of my favourite shops :) July 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and quiet BUT- the hotel needs to have a separate elevator for the cleaning staff. They were always moving carts up and down between floors, making access to the elevator for guests difficult or unavailable. Pool rules require two people present (one on pool deck) before you can swim. I was at the pool 45 minutes but no other guest came to the pool. It was all the time I had for a swim. July 24, 2014
Rated 5.0 out of 5.0 by Friendly, relaxing atmosphere Comfortable room, clean, comfortable bed, friendly staff, great location. July 23, 2014
Rated 5.0 out of 5.0 by Great choice for business or pleasure in Water Town, NY Excellent property with easy access to the area. The staff are very attentive and provide the energy and attention to detail that make stay in the area a very pleasant experience! July 23, 2014
Rated 5.0 out of 5.0 by great get a way Very efficient and friendly staff, clean rooms with very comfortable bed. Nice to have a fridge and microwave in room. Close to all shopping and restaurants. July 22, 2014
Rated 5.0 out of 5.0 by Good place to stay I always look forward to my trips to Watertown and staying at this particular HI Express makes it even better. Nice rooms, large breakfast area, and close proximity to many restaurants. July 22, 2014
Rated 3.0 out of 5.0 by Last-minute check-in The hotel check-in was gracious enough to offer a disability room at the same price as a regular accommodation when I checked in without a reservation. I can't say that king bed was all that comfortable, I hope the disabled visitor appreciates it more. Great location for shopping mall fast food and access to the interstate. July 21, 2014
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