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Rated 4.7 out of 5 by 370 reviewers.
Rated 5.0 out of 5.0 by Returning guest I have stayed at the Watertown Holiday Inn Express 10 times and it only gets better every time. The staff is so friend and makes you feel like family. I received a hand written not from the GM Charlotte Watersun which was so nice and greatly appreciated. We will see you again. Roxy October 28, 2014
Rated 5.0 out of 5.0 by Great Hotel and love the Rewards program The Holiday In Express in Watertown is a wonderful hotel to use. Staff are pleasant, hotel is clean and the free breakfast starts the day off just right. Will definitely be returning whenever I am in Watertown. October 27, 2014
Rated 5.0 out of 5.0 by Great value The staff made all of the difference at this hotel. When my shift work did not allow me to eat breakfast during normal operating hours, the staff at the front desk made me breakfast to go every morning. They always greeted me by name from the time i checked in till the time I left. Great hotel, incredible staff! October 27, 2014
Rated 5.0 out of 5.0 by Freindly Staff and Great Accomodations The staff was extremely friendly and attentive and were very flexible with my ever-changing business schedule. The accomodations were clean, comfortable and very inviting. Food was pretty good; the best part was cookies and soup in the evening. I would definitly stay here again and would recommend it to anyone staying in the Watertown- Fort Drum area. Great hotet, but the staff is what made this stay so excellent. October 27, 2014
Rated 5.0 out of 5.0 by Stay at Holiday Inn Express Watertown N.Y. Oct 21 - 23 2014 From the time we entered the Inn and confirmed our reservation until we checked out we were very impressed with the efficiency, friendly attitude and willingness to please. We were impressed with the condition of the room and layout as well. The bed was very comfortable and provided an excellent restful night's sleep. We will definitely stay at this Inn again when in Watertown. October 26, 2014
Rated 5.0 out of 5.0 by Amazing customer service! I purchased the Shopping Package and it made for an excellent getaway shopping trip. October 25, 2014
Rated 5.0 out of 5.0 by A Great Hotel with a Fantastic Staff From the warm and welcoming front desk staff to the housekeeping staff to the breakfast staff there is none better anywhere. They all attended to our needs no matter what they were. I needed an extra room, they had no problem accommodating us. They returned things that were left in my daughter's room, after they checked out, to us.Ffrom something extremely important to a toy car that belonged to my grandson. The hospitality was extraordinary. If I was in the breakfast room by myself someone came and talked to me like we were old friends. The front desk asked us if we needed directions for the places we wanted to go and gave us information as to what was going on in the area. The housekeeping staff went out of their way to make sure all of our needs were met. I cannot say enough about this Hotel. I can't wait for an excuse to visit this Holiday Inn Express again. October 22, 2014
Rated 5.0 out of 5.0 by Shopping Trip Overall a good stay in a very conviently located area October 22, 2014
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