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Rated 4.8 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 by Staff Professional and Accomadating - Property Excellent for Children Stayed here with 16 and 11 year olds and it was perfect for both. Excellent patio and chairs outside with awesome fire it. Pool was fun for swim and rooms were clean and comfortable and plenty of room . Breakfast was adequate for hotel breakfast Most of all the entire staff was awesome. From the front desk staff at check in, to the man bringing towels to the pool, to the front desk staff as we came and went always asking if all was good and anything we needed, to the breakfast staff being friendly and helpful as well...... WELL DONE STAFF .... great work ... Thanks for all and when in Watertown again, this will be the place to stay !!! July 28, 2014
Rated 5.0 out of 5.0 by Wonderful hotel & staff! My mother, daughter and I stayed on a king bed suite for one night during a combination work and sightseeing trip. This hotel had everything we could have asked for from the extremely helpful staff to very nice and spacious room to the indoor pool (my daughter's favorite part) to the complimentary and yummy breakfast. And the location in Watertown was great...near lots of restaurants and shopping and only about 25 min to Alexandria Bay where we explored Boldt Castle and had a blast. This hotel is highly recommended! July 28, 2014
Rated 5.0 out of 5.0 by comfort when entering the room always check that the air or heat has turned back on as it goes off when you leave the room. July 27, 2014
Rated 5.0 out of 5.0 by Great stay We booked 3 rooms for 2 nights during my son's homecoming from Afgahanastan. We have been up to the area a few times and stayed at different hotels. This Holiday Inn Express surpassed any of our previous visits. The hotel is clean, friendly and very conveniently located.The entire staff from the front desk, housekeepers, maintenance and management were very friendly and accommodating. One person was just nicer than the next. Did I mention the place was really clean? All areas of the hotel were spotless and the rooms were pristine. Another reason I would stay again here is that the beds were so comfortable. When you stay in hotels you never know how the mattress will be, we had 3 rooms and each and every bed was so comfortable. The hotel is centrally located in watertown, and a quick 10 minute drive from Fort drum. Every chain restaurant you can think of is located either within walking distance or a 2 minute ride away. Also tons of shopping is also right outside your hotel door. I would highly recommend this hotel July 26, 2014
Rated 5.0 out of 5.0 by Great Experience!!! Went for a 1 night stay with some friends and enjoyed the hotel very much! Recommend this hotel for other Canadians coming from Ottawa. Close to TJ Maxx which is one of my favourite shops :) July 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and quiet BUT- the hotel needs to have a separate elevator for the cleaning staff. They were always moving carts up and down between floors, making access to the elevator for guests difficult or unavailable. Pool rules require two people present (one on pool deck) before you can swim. I was at the pool 45 minutes but no other guest came to the pool. It was all the time I had for a swim. July 24, 2014
Rated 5.0 out of 5.0 by Friendly, relaxing atmosphere Comfortable room, clean, comfortable bed, friendly staff, great location. July 23, 2014
Rated 5.0 out of 5.0 by Great choice for business or pleasure in Water Town, NY Excellent property with easy access to the area. The staff are very attentive and provide the energy and attention to detail that make stay in the area a very pleasant experience! July 23, 2014
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