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Rated 4.7 out of 5 by 366 reviewers.
Rated 5.0 out of 5.0 by Stay at Holiday Inn Express Watertown N.Y. Oct 21 - 23 2014 From the time we entered the Inn and confirmed our reservation until we checked out we were very impressed with the efficiency, friendly attitude and willingness to please. We were impressed with the condition of the room and layout as well. The bed was very comfortable and provided an excellent restful night's sleep. We will definitely stay at this Inn again when in Watertown. October 26, 2014
Rated 5.0 out of 5.0 by Amazing customer service! I purchased the Shopping Package and it made for an excellent getaway shopping trip. October 25, 2014
Rated 5.0 out of 5.0 by A Great Hotel with a Fantastic Staff From the warm and welcoming front desk staff to the housekeeping staff to the breakfast staff there is none better anywhere. They all attended to our needs no matter what they were. I needed an extra room, they had no problem accommodating us. They returned things that were left in my daughter's room, after they checked out, to us.Ffrom something extremely important to a toy car that belonged to my grandson. The hospitality was extraordinary. If I was in the breakfast room by myself someone came and talked to me like we were old friends. The front desk asked us if we needed directions for the places we wanted to go and gave us information as to what was going on in the area. The housekeeping staff went out of their way to make sure all of our needs were met. I cannot say enough about this Hotel. I can't wait for an excuse to visit this Holiday Inn Express again. October 22, 2014
Rated 5.0 out of 5.0 by Shopping Trip Overall a good stay in a very conviently located area October 22, 2014
Rated 5.0 out of 5.0 by Great room Great breakfast Great pool Great staff At times we feel we should not talk about this hotel as we are afraid we will not get a room. When the room staff go out of their way to do special things to your bed in design and the front desk saves special things when they know you are on your way. Now how welcome does that make you feel. Very welcome October 21, 2014
Rated 3.0 out of 5.0 by Not a Great Experience The property is very nice and located near a number of restuarants as well as shopping. That was the good news. The bad was that our room was on the interstate side and had fairly high noise level making it difficult to sleep. And then at around 2:30 am we were awoken by the family in the next room. TV level was beyonf loud, kids were screaming and adults were talking very loud. Called the front desk to complain and they said they would send someone up. 30 minutes later we called the front desk again to indicated the noise level had not gone down. Kids screaming stopped, but TV level was still high and adults still loud. After another 15 minutes, I wnt to the front desk to ask for another room which after a little hesitation did happen and we packed up and moved. (Although not a normal occurance, we had this happen one other time while staying at a different chain and they were much more proactive. They immediately moved us and did not charge us for that night.) Here not as proactive. They did reduce the nightly rate by by about 1/3. October 21, 2014
Rated 5.0 out of 5.0 by Business Trip I stay at this hotel every time I travel to Watertown for work! Great location and hotel! October 20, 2014
Rated 5.0 out of 5.0 by Best place to stay in Watertown We visit the 1000 Island / Watertown area every fall for a little getaway before winter sets in. We do some shopping and feel our car is very safe in the parking lot. We like all the dinning options within close reach if we have some wine with our meal. Thank You for another great visit this year. October 19, 2014
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