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Rated 4.7 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by No complaints. We had a nice and roomy king bed suite. Our girls had to sleep on sofa bed but they didn't complain about it. Guess it was comfortable enough. Clean and comfortable - no complaints. Breakfast was....well, HIE fare. Need I say more?? Hotel was in the middle of shopping area so lots to choose from in terms of eating and shopping. All I ask for in a hotel is cleanliness and comfort and I got that here. September 3, 2014
Rated 5.0 out of 5.0 by 2nd stay ~ great experience! We stayed at this hotel Aug. 29 - 31, 2014 for a short getaway/shopping trip. We chose the King Jacuzzi Room for extra space and comfort, it was wonderful. Super clean, wonderful smell when we walked in. Very comfortable bed, soft bedding. Bathroom very spacious with large stall shower. It was nice to have the jacuzzi right near the bed and t.v. :) Breakfast was delicious, even though it was crowded (long weekend, full hotel) but we did manage to get a table both days after a few minutes wait. Great location to restaurants (4 within 2-3 minute walk) and shopping very close. We kept our "do not disturb" sign on the door until 10am the first morning and unfortunately missed housekeeping, so our garbage and towels weren't refreshed, but we didn't need the bedding changed so we hadn't hung the "please give us fresh linen" sign on the door when leaving for the day's outings. Something we could remember for next time, so we get a couple of fresh towels, garbage emptied, and more creamers for the morning coffee in the room. September 3, 2014
Rated 5.0 out of 5.0 by Best staff ever! We were here for one night in transit from home to Montreal, Canada. When we arrived, we were starving, and the woman at the desk was so helpful -- "if you can stand an extra ten minutes in the car, please go down to Sacket's Harbor!" She gave us a restaurant recommendation which was spot on and pointed out a few sights to see. Perfect! It was exactly what we needed and she gave great directions on how to get there. Also, the fresh soft cookies at the desk when we checked in were just the pick-me-up we needed for the ten minute drive. Merci beaucoup! The room itself was what I've come to expect from newer Holiday Inn Express locations -- clean, spacious, nicely outfitted, and fairly quiet. The room that we were in on the fourth floor was a little bit loud with highway noise, but not to the point that we couldn't sleep. I would definitely recommend this location to anyone coming to the Thousand Islands area. September 2, 2014
Rated 5.0 out of 5.0 by care free stay .easy check in and out. good service, great breakfast nice quiet experience. affordable .comfortable beds. August 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed Thoroughly enjoyed our 2 night getaway in Watertown at the Holiday Inn Express. The room, pool and breakfast couldn't have been better. August 29, 2014
Rated 5.0 out of 5.0 by Second Visit, Not Our Last This is a lovely hotel, relatively new with a welcoming front desk staff. The personnel answered all our questions and were very helpful and friendly. We enjoyed the little extras including the ice cream treats in the evening. Breakfast was one of the best I've had included at a hotel. There was good choice and variety and I especially liked the cheese omelette. The french vanilla and hazelnut creamers are a nice option. The exercise room, sauna and pool are small but inviting. The room was comfortable, clean and relatively quiet. We particularly appreciated paying with Canadian money at par. We will be back. August 27, 2014
Rated 5.0 out of 5.0 by Extremely comfortable great staff and services its important to feel safe and found that here, there was key access after hours. swimming pool was very clean, not deep which is great for laps. morning breakfast was enjoyable, free paper was a perfect touch. Internet was a little slow in the common area but had no real need for it on this trip August 27, 2014
Rated 5.0 out of 5.0 by Once again a positive experience in Watertown We have stayed at this hotel in Watertown, NY many times and were not disappointed with this stay. It is close to the highway, restaurants and shopping. I would recommend this hotel August 27, 2014
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