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Rated 4.7 out of 5 by 310 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed Thoroughly enjoyed our 2 night getaway in Watertown at the Holiday Inn Express. The room, pool and breakfast couldn't have been better. August 29, 2014
Rated 5.0 out of 5.0 by Second Visit, Not Our Last This is a lovely hotel, relatively new with a welcoming front desk staff. The personnel answered all our questions and were very helpful and friendly. We enjoyed the little extras including the ice cream treats in the evening. Breakfast was one of the best I've had included at a hotel. There was good choice and variety and I especially liked the cheese omelette. The french vanilla and hazelnut creamers are a nice option. The exercise room, sauna and pool are small but inviting. The room was comfortable, clean and relatively quiet. We particularly appreciated paying with Canadian money at par. We will be back. August 27, 2014
Rated 5.0 out of 5.0 by Extremely comfortable great staff and services its important to feel safe and found that here, there was key access after hours. swimming pool was very clean, not deep which is great for laps. morning breakfast was enjoyable, free paper was a perfect touch. Internet was a little slow in the common area but had no real need for it on this trip August 27, 2014
Rated 5.0 out of 5.0 by Once again a positive experience in Watertown We have stayed at this hotel in Watertown, NY many times and were not disappointed with this stay. It is close to the highway, restaurants and shopping. I would recommend this hotel August 27, 2014
Rated 5.0 out of 5.0 by Great area with easy access Room was clean, comfortable and spacious. Free breakfast was varied and hot. Enjoyed our weekend there. August 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed & bath The room was great and the jacuzzi made it feel like a luxury hotel. The front desk was very friendly and polite. Everything was wonderful, except the maid asked for her tip as I was leaving my room, which I had put in the envelope as suggested to take to the front desk. Asking me for it as I was trying to get on the elevator and struggling with my bags, however, was extremely unprofessional. There were also some cleaning supplies left in the room when I arrived. August 27, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very helpful and friendly, especially Sam at the front desk. We were offered complimentary cookies at 4pm in the lobby, complimentary ice cream between 5-7pm, and FREE breakfast the next morning. Sam cheerfully recommended a local pizzeria for dinner when we asked. She not only gave us a menu that she had on hand, but she also printed directions out for us! Most importantly though, the guest room was clean and the beds were comfortable. August 26, 2014
Rated 5.0 out of 5.0 by Above and beyond We recently stayed at the Holiday Inn Express in Watertown before completing the last leg of our vacation. Unfortunately, our car wouldn't start in the morning. The front desk staff allowed us an extra hour in our room past the scheduled check-out time so that we could have a place to stay while the car was repaired. So beyond the usual excellent breakfast, clean room, and great service, we felt this was above and beyond what was expected. Thank you for making a difficult situation a little easier to manage. We will certainly visit again! August 24, 2014
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