Rated 5.0 out of 5.0 by LeslieAndi Surprising value!
I'm a fan of the Holiday Inn Express brand over the past couple of years. I stay often at one in Oakville ON and at other places in the States and always find that the brand standards are well-maintained for the most part. I was most pleasantly surprised by my Watertown stay, but in particular with both my check in and check out desk staff. I would absolutely make a first call to HI Express in your city again.
May 24, 2013
Rated 5.0 out of 5.0
by Gregory61 Home away from home.
My wife and I thoroughly enjoyed our stay in Watertown and area. The selection of a hotel that would meet our needs was a big part. We would like to thank the staff for their friendly way in which they helped us enjoy our visit.
May 23, 2013
Rated 5.0 out of 5.0 by montague A great isit
We really enjoyed our stay. Room was large and well appointed. Staff was friendly and helpful. A WINNER!
May 23, 2013
Rated 5.0 out of 5.0 by PXQuality Watertown NY...I love this place
This operation does things right! They have a soup greeting from 5 to 6PM certain days, they gave me an added discount for being an AARP member, I was there on 5/16/2013...one of the most beautiful days ever in Watertown NY. One word of caution...you need to ask for the side away from the highway if rod noise bothers you...I 81 is right there on top of the hotel. I LOVE THIS PLACE!!!
May 22, 2013
Rated 5.0 out of 5.0 by TommyTbone69 Top flight experience.
From the friendly greeting opon ariving to departing, I enjoyed my stay at the Holiiday Inn express. My room was in perfect order, and the service was impecable. I would recommend this hotel to everyone.
May 20, 2013
Rated 5.0 out of 5.0 by bjm9912 What a wonderful experience!
My stay at the Holiday Inn Express in Watertown, NY was wonderful. My room was exceptionally clean and fresh. Thank you, Melissa! The folks at the front desk were so helpful throughout my stay. I was a bit unsure of my dirving directions to Fort Drum from the Holiday Inn and a very kind receptionist actually gave me her card to call her if I got lost on the way and needed further directions!
The friendliness and professionalism of the staff that I met during my staff renews my faith in man kind.
Again, thank you so much for a wonderful stay. The Holiday Inn Corp office should be very proud of the service that you provide.
May 16, 2013
Rated 5.0 out of 5.0 by Skybum great location
The entire staff are VERY professional and VERY polite
they all made my visit as though I was at THEIR homes
hotel in great location major choice of resturants and shops
beautiful clean spacious rooms..
will return again
May 12, 2013
Rated 5.0 out of 5.0 by Joan119 Friendly staff and clean rooms
First time we stayed at this location, the staff was great and the rooms very clean. We had to leave early so we missed the breakfast buffet but they sent us on our way with breakfast in a bag. I would definitely stay there again.
May 10, 2013
Rated 5.0 out of 5.0 by shoppingqueen Clean room, nice hotel
We had a very nice stay at this hotel. The outdoor fire pit was a bonus and the kids had a blast in the pool. We all enjoyed breakfast after a good night's sleep. My only complaint would be the reservation folks took my reservation and then passed me on to a sales rep trying to entice me in to a timeshare. I really thought that was in poor taste. It was very difficult to get her off the phone and I thought it was tacky, I called to make a reservation at your hotel and you tried to push something else on me - just felt wrong to me. The salesperson was quite good at her job, I actually felt guilty when I finally got her off the phone because I wasn't taking part in the offer. Perhaps you could give out brochures upon arrival or something to market that option - was it necessary to hound me when I called your people for a service. The fellow who took my reservation said he was putting me through for a bonus offer - I had no idea what it meant and he didn't ask me if I wanted to be put through. Anyway I'll know better next time and won't waste an extra 15 minutes of my time.
May 10, 2013
Rated 5.0 out of 5.0 by Roxy47 A1 location!!!!!
We use this locations as a get-a-way for the girls, it's perfect location for us to meet. Two from Northern Ontario, one Belleville Ontario and one from Montreal Quebec.
We have always loved the Holiday Inn express but this one is really excellent and staff so nice and helpful
April 30, 2013
Rated 5.0 out of 5.0 by Bikerbabe3 Exellent as always
Thank you Holiday Inn Express for providing wheel chair accessible rooms without jacking up the price. It's hard enough for handicapped people without having their disability robbed for a hotel room. Needed a cot and it was as comfortable as a proper bed.
April 30, 2013
Rated 5.0 out of 5.0 by Krw63 Consistency
I travel for work and I can always count on Holiday Inn Express being there to make my job a little easier. I always know what I am getting when I stay.
April 24, 2013
Rated 4.0 out of 5.0 by Wilyum Nice and comfortable
I had a comfortable and enjoyable stay. Well maintained and clean guest rooms. Friendly staff at the desk.
April 20, 2013
Rated 5.0 out of 5.0 by deb1132 Family freindly
We found our stay very enjoyable . The staff was more then helpful with information and services. We came with our children and the comfort of a small fridge and microwave help greatly. We would recommend this to anyone.
April 19, 2013
Rated 3.0 out of 5.0 by Kenpat1 clean good amenities
Overall very good, however, as written on the returned questionare.... left room at 1:30 PM to go to a wedding; returned at approx. 9 - 9:30 PM and the room had still not been serviced.
Decided not to call / wait for service... luckily had saved towels from nite before. Disappointing.
April 19, 2013
Rated 5.0 out of 5.0 by dontwantaname Simply the best Holiday Inn Express i have ever stayed in
The title says it all, the best gift bag, the largest and most comfortable room, and great staff.
April 16, 2013
Rated 5.0 out of 5.0 by Jenn13 Everything about our stay was great!!!
We did not get to experience the full spectrum of the offerings available to us such as the gym or the free breakfast but we just did not have the time. I was very pleased with everything about our stay in this fairly new Hotel including the cleanliness, friendliness, coffee and fridge in the room, the comfortable bed, the Jacuzzi tub, the free toiletry items, and helpful staff. We mentioned it was our wedding anniversary and we came back to fine a chilling bottle of complimentary Champaign. The staff was very helpful and very friendly. Thank you Holiday Inn Express. Thank you for making our stay very pleasant.
April 14, 2013
Rated 5.0 out of 5.0 by sbd123 Great experience
We enjoyed our stay very much. The room was beautiful. Very relaxing, comfortable......very enjoyable and worth every penny. The staff was friendly and helpful. Very accommodating. Breakfast was yummy. A nice place to stay whether you are just passing through or in Watertown for a few days.
April 8, 2013
Rated 5.0 out of 5.0 by SnowbirdsNMB Always A Pleasure To Stay Here
Every time we stay here we know that we will be well looked after by the courteous and efficient staff. Our last stay was 30 \Mar 2013 and we again completely enjoyed the service.
The Bowden's // Ottawa Ontario Canada
April 6, 2013
Rated 5.0 out of 5.0 by Mike10022 outstanding Property
Stayed in this hotel the night before Easter. One night stay in a king suite. The staff at check in was friendly and efficient, just a pleasure to deal with. Once in our room we found a bag of goodies, we are gold level Priority Club members. The bag contained water, cookies, chips, salsa, salty snack bar and an orange. This property does appreciate the business of returning guests as well as Priority Club members. The room was fashionable furnished and spotlessly clean.
The complimentary breakfast was very good.
Additionally, upon check in guests receive 10% off at the restaurant located in the Hilton property which is immediately next door. There are additional restaurants within walking distance. Park the car and relax.
We highly recommend this property.
April 1, 2013
Rated 5.0 out of 5.0 by Soulmates Excellent Staff
Everett and the staff made the difference here. They are the reason we rated this stay as an overall 10. Every encounter made with the staff, whether the front desk or housekeeping was a pleasurable experience. They were polite and helpful; it was evident they were concerned with our stay and our comfort. It was very refreshing to see such a professional group of employees!
Not to be too nitpicky, but we were disappointed that the bathroom did not have an exhaust fan and/or a heat lamp installed. The pool was so dirty that we did not use it.
March 30, 2013
Rated 3.0 out of 5.0 Average stay for Moody family
Nice facility and nice breakfast. Neighbors were a bit loud last night. Really suprised that a seek of stay does not earn anything more. Perhaps a breakfast or dinner, especially at the rate of each night.
March 24, 2013
Rated 5.0 out of 5.0 by ShJoB2 Back again and again !!
So nice to spend another night at our favorite Holiday Inn on our way home from Myrtle Beach. There is always no room for improvement and the staff are warm, friendly and accommodating. We have stayed here many times and the quality of service has always been the best. Thanks again to Charlotte and her staff for another great visit. We have recommended this hotel to many friends and family and will continue to do so.
March 19, 2013
Rated 5.0 out of 5.0 by romans828 fabulous staff
The staff was great - when I told them we were exhausted and would love a quiet room at check in, they moved us right away to the quieter side of the hotel (away from the highway noises) and to the top floor so no one would be above us. They found some snacks for my car-sick daughter in the kitchen and were willing and available for any help we would want.
Breakfast was good, room was clean and comfortable and not dated. Great stay.
March 16, 2013
Rated 5.0 out of 5.0 by Adanac55 Excellent Watertown choice
Stayed here only one night after crossing the border from Canada and needed to sleep before heading down the highway again in the USA. Friendly staff and clean hotel with extra added touches like mints on pillow, towel art and big breakfast area with plenty of choices. Easy exit off the highway.
March 13, 2013
Rated 4.0 out of 5.0 by Sandydog Great stay
staff are ready to assist in anu way and the soup was on when we arrrived a nice little touch after a long drive
greta lacation for Watertown shopping restaurants and services you need
March 11, 2013
Rated 4.0 out of 5.0 by frustratedNYer Nice hotel
The hotel is in excellent condition. The staff is friendly and helpul. Internet is not great but better than most. Snacks/soup available evenings and breakfast offer is very good. The reason for the low value score is the rewards program, It has downgraded to stop honoring bonus points towards maintaining status and raised the number of points to get free nights. The number of nights needed now to maintain status has lowered the value of being a member. I have been loyal for 8 yrs but corporately they don't care. But if you are not a reward member, this is a great hotel.
February 27, 2013
Rated 4.0 out of 5.0 by expatmum Just what I'd expect of a Holiday Inn Express
The room was clean on arrival & in good condition when we checked in late in the evening. The plug in the bathtub did not work unfortunately. The breakfast was typical of this hotel chain, nothing remarkable but okay for a fast bite. Kids enjoyed the pool. Close to the mall & other amenities.
February 21, 2013
Rated 5.0 out of 5.0 by Karen1206 Customer service
This is one of the best places to stay for clean, comfortable rooms, being greeted at the front desk like an old friend back to visit. When you have to be away from home, this is definitely where you will want to stay. Used to look for best price, that's how I found this but not looking anymore, it is the best for your money.
February 6, 2013
Rated 5.0 out of 5.0 by MaryandGary Great place to stay anytime not just when they close I 81.
We got caught in some terrible weather on I 81 and decided not to go back south. We picked the Holiday Inn Express because of our experience with the Holiday Inn name. We were not dissappointed at all. The staff was wonderful and very accomodating. They even had tooth brushes and tooth paste. The room was very comfortable and the bed was firm and we got a great night's sleep. Breakfast in the morning was a surprise. Hot scrambled eggs, or an Omlet,, bacon, pancakes...all included in the room. We figured it would be coffee, a donut or a bagel. This was an unexpected pleasure. Hats off to the manager of this property. Staff was very friendly and the place was clean and neat as a pin.
January 31, 2013