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Rated 4.7 out of 5 by 355 reviewers.
Rated 5.0 out of 5.0 by Simply The Best! I love staying at this Hotel. Great location comfortable room and beds, but the main reason is the wonderful Team of Hotel associates. They are not employees they are more than that. They all seem to love their jobs and go out of their way to make us feel welcome and comfortable. My girl "Heavenly"yes that's her name and she certainly lives up to it as she makes checking in a breeze and always goes above and beyond to make our stay well, heavenly! Sam is another front desk gal who will be added to the list of people who have made our stay memorable in the best way possible. I have been in the accommodation industry for 30 years and this particular location of the Holiday Inn Express Family is my all time favorite. I don't know if they are recognized for their unique style of making a guest feel more like a friend staying on a sleep over but if not they should be. Service with a smile is so rare today, I can't wait to go back. See you all again soon. Thanks Sue for the welcome back message on my room message service. Sorry I didn't get to meet you. Kimberly October 11, 2014
Rated 5.0 out of 5.0 by great location was nice clean and comfortable.. shopping and restaurants close by... October 10, 2014
Rated 4.0 out of 5.0 by Final Night on the Road We travelled and stayed exclusively at IHG premises for a week. We have always enjoyed this location, looking forward to return stays. We were greeted with fresh baked cookies and the offer of Chicken noodle soup. Our room was adequate, two double beds vs a king. The pool was discoloured and uninviting, no one was in it. The breakfast selection was favourable. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed, and most was very good We stayed in the handicap accessible room. Mostly excellent except for two things to bring to your attention: 1) the bottom of the tub was extremely slippery. A good upgrade would be to put in a walk-in shower; 2) the heat pump was extremely noisy, waking me each time it went on. Other than those two items, a great stay. October 9, 2014
Rated 5.0 out of 5.0 by Great Plan for a Night Out This was an excellent choice for us as an alternative to driving home after a night out. Comfort exceeded my expectations. October 9, 2014
Rated 5.0 out of 5.0 by Very nice room My husband and I stayed in the Jacuzzi suite, it was fabulous. Very spacious and clean. Was a very relaxing stay. The front desk staff were super, friendly people. October 8, 2014
Rated 4.0 out of 5.0 by Location, location, location but quiet please! Nice hotel. Clean decor, was up to date. Some of the information was a little dated - things to do in the area was from September rather than October. Cleaning crew were very loud outside of our room on Saturday morning at 8:30. Loud talking and banging the carts made it difficult to sleep! October 8, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! Our stay at was fantastic. The hotel was very clean, the staff were very friendly. Breakfast menu had a lot of variety from cold to hot. The added bonus for us was the soup served from 4-5 from Sun. to Thurs in the breakfast room. Great added amenity. WE would definitely stay again. Excellent. October 7, 2014
Rated 5.0 out of 5.0 by love the pillows selection of pillows is very nice. Comfortable bed. This what it is all about October 6, 2014
Rated 5.0 out of 5.0 by Business Trip Overall an excellent experience. Best bed and pillow comfort out of any hotel ever visited. October 5, 2014
Rated 4.0 out of 5.0 by b plus hotel staff was excellent good sleep........................................ October 3, 2014
Rated 4.0 out of 5.0 by Great staff The Hotel was very clean and all the staff was extremely helpful and friendly. Were not able to get a seat for the complimentary breakfast on the Sunday. Lot's of people with children using larger tables. The Monday had the complimentary breakfast and they did not have any bacon. Had a much better breakfast i the Holiday Inn Express in Gananoque on the Canadian side. October 3, 2014
Rated 5.0 out of 5.0 by Overall very good to excellent, even better if.. Not much room for improvement. Would like to have a small shelf by the entry to the guest room door. A place to set a coffiee. September 30, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and great price We stayed for 1 night in the jacuzzi king suite room. Room was very nice, clean and comfortable included robes - nice touch. Also TV if wanted in jacuzzi room in addition to bedroom. Would definitely recommend this hotel, close to dining, shopping. We did not get to use the complimentary breakfast service as was very busy and not enough seating, but looked like they had a good choice of hot/cold choices. September 26, 2014
Rated 5.0 out of 5.0 Always at home The holiday Inn is like going to your second home, always safe and always welcoming. You are always sure to have a comfortable bed great pillows and good food. September 25, 2014
Rated 4.0 out of 5.0 by Very friendly The hotel was very clean and the staff was friendly and helpful. We enjoyed meeting and talking with other quests and the staff. September 24, 2014
Rated 4.0 out of 5.0 by Army Dad Had a wonderful time during my visit. Grateful for the kindness of the Holiday Inn staff and the wonderful people in Watertown. September 23, 2014
Rated 5.0 out of 5.0 by Great place to stay Clean up to date rooms, friendly staff. Good breakfast to start the day off. September 22, 2014
Rated 5.0 out of 5.0 by Recent Visit Recent Visit was great. Hotel is secure, staff is professional and rooms are very clean. September 18, 2014
Rated 5.0 out of 5.0 by Location Wonderful location surrounded by many restaurants and attractions September 18, 2014
Rated 5.0 out of 5.0 by Watertown NY. Enjoyed our stay. Very clean Jacuzzi room. Staff were very friendly and booking online made check-in much faster. My only complaint would be the exhaust fan either was not working or didn't exist in the bathroom (steamed up mirrors when showering) and shower-head didn't work very well. But overall everything was very nice including the free continental breakfast that is usually not so good at most hotels. Was also within walking distance to many restaurants and some shopping. September 18, 2014
Rated 5.0 out of 5.0 by GREAT HOTEL AND SERVICE GREAT CUSTOMER SERVICE FROM THE TIME YOU CHECK IN TO THE TIME YOU CHECK OUT!!!!! September 17, 2014
Rated 5.0 out of 5.0 by Comfort and relaxation Upon arriving at this hotel I was met with the most courteous staff. I was a bit hungry and they offered free fresh made cookies which were delicious. I arrived early and they made the best effort to find me a room. I will definitely be back to stay at this hotel. September 16, 2014
Rated 5.0 out of 5.0 by Loved the Smart Shopper's Package! Canadian cash accepted at par! Enjoyed the shopping package. Something for everyone at complimentary breakfast. Excellent value for girl's getaway! September 15, 2014
Rated 5.0 out of 5.0 by Great Staff All the staff were very friendly and welcoming particularly those in the Great Room where we ate breakfast. They went out of their way to make us feel comfortable. September 15, 2014
Rated 5.0 out of 5.0 by Wonderful staff The hotel staff was great, the location was close to Fort Drum, there were plenty of restaurants close by. The pool was small ,that would be the only thing they could improve . September 13, 2014
Rated 5.0 out of 5.0 by Great staff Front desk staff is great , very friendly, I felt right at home. Room could not have been better. September 12, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean room This was a great weekend stay. we were welcomed at the inn and had great accommodations. Food was hot and inviting. The grounds were clean and ideal for enjoying an outside morning coffee. September 11, 2014
Rated 5.0 out of 5.0 by Watertown Thousand Islands Would highly recommend this hotel to travelers and shoppers. Close to shopping, restaurants, theatres and Syracuse for additional shopping. September 11, 2014
Rated 5.0 out of 5.0 by perfect in every way My wife and I were traveling by motorcycle and stopped her for 2 nights. We were greeted by extremely friendly front desk personel at check in, thanking us for our rewards status and actually showed me a place we could park our Harley under cover. The entire stay was extremely pleasant as all of the employees treated us like family and the entire hotel was kept spotless. We will certainly be back and may just make it a destination getaway. Carl September 10, 2014
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