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Rated 4.7 out of 5 by 387 reviewers.
Rated 5.0 out of 5.0 by front desk personnel very friendly & helpful Excellent hotel very friendly and knowledgeable. When asked about local eateries could reccommend based on experience. Rooms are easy to negotiate and find. Parking a bit confusing. Did not know about parking in back of hotel. November 9, 2014
Rated 5.0 out of 5.0 by great service great food I love this hotel!!! I have been coming for several years on a shopping trip with either my husband or mother. We are always relaxed and well rested everyday. The pool is perfect and the sauna is great. I have seen the improvements in this hotel over the years. Every year it gets better and they add more to keep me staying there. I do not even consider staying anywhere else when we come to Watertown!!!!!!!!! November 7, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff was friendly and courteous, room was clean and comfortable November 7, 2014
Rated 5.0 out of 5.0 by Excellent service We travel frequently to the USA from Canada to shop and generally stay for 2 days. We always select the Holiday Inn Express for our over night stay. The service is always fantastic. The service provided by the staff is excellent. We are never disappointed with any aspect of our stay. We love the location of the hotel relative to shopping and many restaurants. This is always our Hotel of choice when travelling. November 6, 2014
Rated 5.0 out of 5.0 by Great Service Very comfortable hotel with friendly and accommodating staff. November 5, 2014
Rated 5.0 out of 5.0 by Great reception when registering Clean room with lots of amenities. Very comfortable bed in a large room with a king bed. Excellent breakfast. The staff were pleasant and very accommodating. The decor was beautiful with a Halloween theme. October 30, 2014
Rated 5.0 out of 5.0 by Great stay! One of the top hotels in the area.In the top 5% of hotels in Watertown. October 30, 2014
Rated 5.0 out of 5.0 by Excellent Stay! I would highly recommend this hotel to anyone staying in Watertown. Great staff and wonderful accommodations! October 29, 2014
Rated 5.0 out of 5.0 by Great service and convenient to shopping Staff very friendly, breakfast buffet great, cookies in afternoon an added plus, we played cards in common area in evening which completed our shopping trip. Will definitely return. October 29, 2014
Rated 5.0 out of 5.0 by Returning guest I have stayed at the Watertown Holiday Inn Express 10 times and it only gets better every time. The staff is so friend and makes you feel like family. I received a hand written not from the GM Charlotte Watersun which was so nice and greatly appreciated. We will see you again. Roxy October 28, 2014
Rated 5.0 out of 5.0 by Great Hotel and love the Rewards program The Holiday In Express in Watertown is a wonderful hotel to use. Staff are pleasant, hotel is clean and the free breakfast starts the day off just right. Will definitely be returning whenever I am in Watertown. October 27, 2014
Rated 5.0 out of 5.0 by Great value The staff made all of the difference at this hotel. When my shift work did not allow me to eat breakfast during normal operating hours, the staff at the front desk made me breakfast to go every morning. They always greeted me by name from the time i checked in till the time I left. Great hotel, incredible staff! October 27, 2014
Rated 5.0 out of 5.0 by Freindly Staff and Great Accomodations The staff was extremely friendly and attentive and were very flexible with my ever-changing business schedule. The accomodations were clean, comfortable and very inviting. Food was pretty good; the best part was cookies and soup in the evening. I would definitly stay here again and would recommend it to anyone staying in the Watertown- Fort Drum area. Great hotet, but the staff is what made this stay so excellent. October 27, 2014
Rated 5.0 out of 5.0 by Stay at Holiday Inn Express Watertown N.Y. Oct 21 - 23 2014 From the time we entered the Inn and confirmed our reservation until we checked out we were very impressed with the efficiency, friendly attitude and willingness to please. We were impressed with the condition of the room and layout as well. The bed was very comfortable and provided an excellent restful night's sleep. We will definitely stay at this Inn again when in Watertown. October 26, 2014
Rated 5.0 out of 5.0 by Amazing customer service! I purchased the Shopping Package and it made for an excellent getaway shopping trip. October 25, 2014
Rated 5.0 out of 5.0 by A Great Hotel with a Fantastic Staff From the warm and welcoming front desk staff to the housekeeping staff to the breakfast staff there is none better anywhere. They all attended to our needs no matter what they were. I needed an extra room, they had no problem accommodating us. They returned things that were left in my daughter's room, after they checked out, to us.Ffrom something extremely important to a toy car that belonged to my grandson. The hospitality was extraordinary. If I was in the breakfast room by myself someone came and talked to me like we were old friends. The front desk asked us if we needed directions for the places we wanted to go and gave us information as to what was going on in the area. The housekeeping staff went out of their way to make sure all of our needs were met. I cannot say enough about this Hotel. I can't wait for an excuse to visit this Holiday Inn Express again. October 22, 2014
Rated 5.0 out of 5.0 by Shopping Trip Overall a good stay in a very conviently located area October 22, 2014
Rated 5.0 out of 5.0 by Great room Great breakfast Great pool Great staff At times we feel we should not talk about this hotel as we are afraid we will not get a room. When the room staff go out of their way to do special things to your bed in design and the front desk saves special things when they know you are on your way. Now how welcome does that make you feel. Very welcome October 21, 2014
Rated 3.0 out of 5.0 by Not a Great Experience The property is very nice and located near a number of restuarants as well as shopping. That was the good news. The bad was that our room was on the interstate side and had fairly high noise level making it difficult to sleep. And then at around 2:30 am we were awoken by the family in the next room. TV level was beyonf loud, kids were screaming and adults were talking very loud. Called the front desk to complain and they said they would send someone up. 30 minutes later we called the front desk again to indicated the noise level had not gone down. Kids screaming stopped, but TV level was still high and adults still loud. After another 15 minutes, I wnt to the front desk to ask for another room which after a little hesitation did happen and we packed up and moved. (Although not a normal occurance, we had this happen one other time while staying at a different chain and they were much more proactive. They immediately moved us and did not charge us for that night.) Here not as proactive. They did reduce the nightly rate by by about 1/3. October 21, 2014
Rated 5.0 out of 5.0 by Business Trip I stay at this hotel every time I travel to Watertown for work! Great location and hotel! October 20, 2014
Rated 5.0 out of 5.0 by Best place to stay in Watertown We visit the 1000 Island / Watertown area every fall for a little getaway before winter sets in. We do some shopping and feel our car is very safe in the parking lot. We like all the dinning options within close reach if we have some wine with our meal. Thank You for another great visit this year. October 19, 2014
Rated 5.0 out of 5.0 by Staff the best service ever had an accident on highway the staff at front desk was very helpful. thank you so much. N and C October 18, 2014
Rated 5.0 out of 5.0 by value overall due to the time of year canadian thans giiving found the viisit expensive.overalli found the stay and service excellant October 16, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff This was a very modern room and was very clean. The staff was very friendly. Would definitely stay here again. October 16, 2014
Rated 5.0 out of 5.0 by Overall excellent experience - would stay again We made a last minute reservation by phone as we were driving North on Route 81. From the phone call to reserve the room through check out the next morning it was a very positive experience. The linens and bedding were superior to the big name, higher priced hotel in Montreal, our destination. We would stay here again and would recommend this hotel to other travelers. It is also easy on and off 81 and has several places to eat within walking distance of the hotel. October 15, 2014
Rated 5.0 out of 5.0 by The Hotel Traveling is stressing at the best of times, this hotel removes most of that stress. Good Room Great Staff = Relaxing Stay It's that simple. October 15, 2014
Rated 5.0 out of 5.0 by Great friendly place to stay We love staying here as it's within walking distance of many dinner spots. All the staff are very friendly. you have the feeling of being part of their family that has stopped over for a short visit. Would highly recommend staying here. October 15, 2014
Rated 5.0 out of 5.0 by Everything was amazing, but the food I have stayed in many different hotels and I usually prefer holiday inn's because the the room, space and class of the staff. However, the food is always horrible. It nothing to do with this holiday inn, but it really is just all holiday inn's in general. Everything was amazing though. The people at the front even helped me do my tie. October 14, 2014
Rated 5.0 out of 5.0 by Great for Accessiblity I've said it before and I'll say it again, Thank You HIE Watertown for not charging more for the wheel chair accessible rooms. Roll in shower, wide doors, bathroom big enough for a power chair to turn around, able to access the toilet from the chair. Had a few minor oversights but one word to the desk and they were corrected. Breakfast great as usual. Wouldn't stay anywhere else in Watertown. October 14, 2014
Rated 5.0 out of 5.0 by Great experience Good location for thousand island region visit. Nice restaurant nearby ran by same owner. Big room. Well decorated. Best HIX ever stayed. October 13, 2014
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