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Rated 4.8 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Best Holiday Inn Express! We arrived after driving for 26 hours with three small children. We were greeted with fresh cookies and the staff was so welcoming. The rooms were clean and the beds comfortable. The one thing that I still remember 7 months later is the staff member who brought two high chairs to our room so we could feed our twin boys because the breakfast area was a little crowded. They also said that they would be more than happy to bring them up any time that we needed them. November 9, 2013
Rated 5.0 out of 5.0 by Loved it!! Best stay I have had in a long time. Staff were very nice and actually recommended a room for my wife and I that we ended up loving. Thanks again!! November 9, 2013
Rated 5.0 out of 5.0 by What a place!!!! We only stayed one night, but wished we had stayed more. Upon check in , both desk clerks were VERY pleasant and friendly, especially to my young kids, which was very awesome. We were lucky to be staying there on a movie night in the lounge area, which my daughter thought was fantastic. We were given the choice of what floor we would like, which has never happened to me before, so this was a definite plus. I've stayed in lots of hotels and never have I seen so many TV channels available to select from, as well as having access to a game system or DVD player is required. The breakfast was fabulous, and my kids loved the pancake machine. Upon checking out my son mentioned to the day manager that we wanted to get enough points to stay in the VIP Guest Room. The manager told him that the next time we come back and if the room is vacant, we can ask for it. So I guess we will be going back for another stay, regardless of whether or not we get to stay in the VIP room. I should also mention the proximity to the mall and places to eat is awesome. Without a doubt one of the best stays my family and I have ever had in a hotel. Thanks very much to the evening and day staff. November 7, 2013
Rated 5.0 out of 5.0 by Clean room and good service My husband and I stayed there for the second time and both times were great. This time was our anniversary and there was a bottle of champagne in our room when we arrived. It is a very comfortable setting, the beds are comfortable to sleep on, and the room is very clean. The staff were always friendly. November 7, 2013
Rated 5.0 out of 5.0 by Excellent Service!!! Very Clean, Great Rooms and EXCELLENT Service!!! Thank You!!!!! October 31, 2013
Rated 5.0 out of 5.0 by Awesome !! Great service We go to Watertown about every 2 to 3 months and we alway stay at the Holiday Inn Express. The main reason is the incredible service at the front desk..First impressions are so important and the men and women who greet us are always friendly and so helpful.Thank you for being so wondeful to us travelling Canadians. October 23, 2013
Rated 5.0 out of 5.0 by Great Night Spent one night with my wife and it was an awesome night. The hotel is in immaculate condition, very clean. The staff were extremely friendly also, felt right at home from the very start. The room was very nice, best sleep I had in a while. October 23, 2013
Rated 5.0 out of 5.0 by B-day stay Excellent time and experience staying at this facility, would recommend it to anyone October 23, 2013
Rated 5.0 out of 5.0 by Very simple - a wonderful hotel and staff! I don't normally write hotel reviews but this time I felt compelled to do so. This Holiday Inn Express is awesome. It is above and beyond the normal Holiday Inn Express. Front desk staff is the best in the business. Very professional and very nice. Hotel is exceptionally clean. Breakfast is included and is very good. You cannot go wrong with this hotel. October 22, 2013
Rated 5.0 out of 5.0 by Great night sleep The mattress allow for a great night sleep. I was very comfortable with my stay. I would most definitely recommend friends and co-workers to stay at this hotel. October 18, 2013
Rated 5.0 out of 5.0 by Wonderful Staff I wish all Holiday Inn Express' were like the Watertown one. I had a special request, talked to Phoebe, at the front desk, and she made it happen. When we arrived, we were welcomed so nicely. The facility itself is very nice, comfortable and clean. Again, why can't all Holiday Inn Express' be like this one? Please let Phoebe know what a special employee she is. I would hire her in a minute! October 13, 2013
Rated 5.0 out of 5.0 by Great place to stay Your staff were fantastic! We had a great stay and the kids enjoyed the pool, Thanks so much. October 9, 2013
Rated 2.0 out of 5.0 by It was an o.k. stay You people really need to require your housekeeping staff to wash the shower curtains. They make the bathrooms smell like mildew. Also all the mattresses should be updated. October 7, 2013
Rated 5.0 out of 5.0 by Wonderful time! The was our second time staying at this hotel. The staff are just wonderful to deal with. The hotel is beautiful, modern and very clean. We will definitely stay there again when the opportunity arises. Guy October 3, 2013
Rated 5.0 out of 5.0 by Very comfortable beds, very quiet and super breakfast bar. Our stay was super. Room was clean and quiet. Beds were comfortable. No surprises - nice. I recommend to all. September 30, 2013
Rated 4.0 out of 5.0 by No Points! ? I guess I should not insisted to my Corporate Office how it would have been better to stay at Holiday Inn Express rather that one of the other Hotel Chains. After 62 days, I am now informed that this was a "non-qualifiied" stay and I get no points for any of the days. Gee, thanks September 30, 2013
Rated 5.0 out of 5.0 by Great Stay! I frequently stay here when in the area. Friendly staff, and VERY clean. I highly recommend. September 22, 2013
Rated 5.0 out of 5.0 by Wonderful Place We have stayed at several Holiday Inn Express over the past year and this one was by far the best one we have stayed at yet!!!!!!! September 21, 2013
Rated 5.0 out of 5.0 by Best complimentary breakfast This hotel has the best complimentary breakfast I've ever encountered. It also had a very helpful and pleasant front desk staff. Would definitely stay again! September 21, 2013
Rated 5.0 out of 5.0 by great place to stay Had a great stay on a recent trip...between the breakfast, the afternoon cookies and the evening soup along with the service and the comfortable room...I can't imagine staying anywhere else in the area. September 11, 2013
Rated 5.0 out of 5.0 by Clean room and great service My husband and I have stayed here at least once a year for the last several years on our way to Canada. We have always found the rooms clean and very comfortable. We are looking forward to staying again next year. Thanks for the great service!!!! September 9, 2013
Rated 5.0 out of 5.0 by Just In Time My wife were on a vacation stop at the Thousand island Area. We needed a nice clean hotel. The Holiday Inn Express at Watertown fit the bill just in time! September 8, 2013
Rated 5.0 out of 5.0 by Our stay We. Enjoyed our stay. Staff, friendly and helpful. The room very clean and well stocked with necessities. Offer of chilli in the evening appreciated. Would come here again. Also like that it is a totally smoke free environment. September 7, 2013
Rated 5.0 out of 5.0 by Terrific hotel terrific hotel, great location and terrific staff, great service. September 6, 2013
Rated 4.0 out of 5.0 by comfortable stay/ bathtub/shower overall very good experience. The inn met our needs. I would have preferred a walk in shower to a tub shower due to physical limitations. Thank you September 4, 2013
Rated 5.0 out of 5.0 by Lovely place to stay We have stayed here many times and have stayed in many different Holiday inns. This is one of our favorites. September 3, 2013
Rated 5.0 out of 5.0 by excellent 4th time we have stayed at this hotel.....very clean....and when you see your cleaning staff on their hands and knees in the hall way cleaning the baseboards you known every area of this great hotel is super clean .....see you again in nov. for another great relaxing stay and shopping trip....again hope you have breakfast to go .....Louise from Canada>>> September 2, 2013
Rated 5.0 out of 5.0 by Summer Stay Have stayed at this location many times now, never disappoints. I was thanked at check-in for being a Rewards Club Member, which is nice. Our room was clean and comfortable, as usual. The pool is so clean and refreshing. And the best part, this location is so close to shopping and eating. Breakfast this stay wasn't so good, in that we went down at 9:30 (breakfast is 7-10:00 am), and there wasn't a lot of food left. Eggs and toast were our choices, even the cereal hoppers were empty. Next time we get moving earlier:) September 2, 2013
Rated 5.0 out of 5.0 by Clean and comfortable! We have stayed here many times, they have friendly staff, very clean rooms and comfortable bed! We have not had a bad stay, I would highly recommend the Holiday Inn Watertown! :-) September 2, 2013
Rated 5.0 out of 5.0 by Location and comfort Always look forward to staying here. It's our 1st choice! The bedding is comfortable with choice of pillows. The AC is adjustable and quiet, the refrig is ample, and there is a hair dryer and iron that works!! We have found it always clean and quiet. The location is perfect for going in any direction and there are enough eating and shopping choices. The breakfast bar is very adequate and convenient with internet, weather and newspaper available. Coffee is located in the foyer and everyone pleasant and accommodating, even groundskeeper and housekeeping. September 2, 2013
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