Rated 5.0 out of 5.0 by keggler Great Service
I would like to compliment the staff as they always treat me very well when I visit this facility, most know who I am and are always very pleasant. Kudos to them all
November 19, 2012
Rated 4.0 out of 5.0 by Joelle1 Nice, Clean Room with Good Staff But Bit Noisy off Highway or Above Lounge Area
Nice Clean Room with Pleasant Staff and Used AAA discount. Room located on 2nd floor highway side and above breakfast area. Noise would have been too much (they provide earplugs.....red flag) if we hadnt left fan on in room.
November 16, 2012
Rated 5.0 out of 5.0 by CBarren Great Service
I really enjoyed my extended stay at the Arsenal location. The Great Room staff (Lisa, Amanda, Beth) were amazing. If I am back in Watertown I will stay here again. BTW the cookies were great as well.
November 15, 2012
Rated 5.0 out of 5.0 by kanook Pleasant hotel
My husband and I were very happy with the comfort and cleanliness of the hotel throughout and found the decor most pleasing. The staff were very nice, going out of their way to ensure our satisfaction.
The breakfast food did leave room for improvement.
November 14, 2012
Rated 5.0 out of 5.0 by tanzer Shopping Trip
We stayed here overnight on the 7th of November for a shopping trip.Check in was smooth and fast, very pleasant and obliging staff.
Our room was great, separate bedroom,Spotlessly clean with all the conveniences like coffee machine,two tv,s fridge,microwave,etc.
Breakfast was included in the rate, buffet style hot and cold items.Once again nice staff.
The hotel is very well run and staff go out of there way to make you welcome and this comes across in their happy disposition.
If you are shopping from Canada in Watertown or Syracuse this is the place to stay.Lots of stores and restaurants nearby as well.
Stayed November 2012, travelled as a couple
November 14, 2012
Rated 5.0 out of 5.0 by 59Newly As always my favorite place to stay in Watertown NY
I can always count on the room being clean the staff being "super" helpfull and kind! It is a handy location if you want to walk next door to a restaurant or bar and walk back after a couple of drinks ! My sisters and I stay almost every summer for a week and the staff has always been so very helpful and friendly
Love this hotel
November 10, 2012
Rated 5.0 out of 5.0 by alcin53 Very Helpful Staff. Comfortable bed
Two nights. Staff was great. Given priority club treatment. Young lady who helped me with my reservation before coming to NY was outstanding. I reached out to her when I had no luck whatsoever from HIE online. Called 3 times and switched to 5 people before I gave up and called the hotel directly. That was the perfect thing to do because I received all the help I needed and then some. Breakfast was nice. Room was spacious and nice. I do find that HIE is updating the lobbies and other areas more than the rooms. Although it was a nice room it was a little worn could use some of the same new vision as the rest of the hotel. Did have a busload of young people come in on the last night. Thank goodness we had a bathroom and kitchen area before the bed because young people tend to be young people. For two hours I heard a lot of "f" words and laughing outside my door. The area is beautiful. Lots to do. Would go there again. Liked the hotel but would love a brand new updated room to match the rest of the hotel.
November 5, 2012
Rated 5.0 out of 5.0 by jmk42 Great Hotel
I would not stay anywhere else in Watertown, i think this is a great hotel, clean, friendly, very accommodating!
November 5, 2012
Rated 5.0 out of 5.0 by Billydog1 A Nice Place to Stay in Watertown, NY
Lovely reno since our last visit to Watertown, NY several years ago. Beds were comfortable, and the bathroom was spacious and well appointed. Very clean, and the staff was friendly and helpful.
November 4, 2012
Rated 5.0 out of 5.0 by abbl Clean Friendly efficient
Grandsons in a hockey tournament in Alexander Bay being from Massachusetts thought Watertown was close - not bad just a half hour but the hotel was great - clean rooms everything worked and supplies were perfect. Staff were all friendly, polite, helpful.
Will stay there again next time. Boys loved the pool.
November 2, 2012
Rated 5.0 out of 5.0 by Annie13 Very excellent experience all around
This was the best Holiday Inn Express we have ever stayed at. We travel throughout the States on pleasure being retired and found this hotel the best we have stayed in,
KUDOS TO THE MANAGER AND STAFF FOR A JOB NOT JUST WELL DONE BUT EXTREMELY WELL-DONE.
October 28, 2012
Rated 5.0 out of 5.0 by NYSTraveler Excellent Stay
It's always great to rely on a hotel to produce comfort, relaxation, and knowledge of good places to eat when you are traveling away from home. The staff are outstanding and go out of their way to ensure the stay is great!
October 25, 2012
Rated 5.0 out of 5.0 by barrytax staff
the staff could not have been more accommodating and friendly as they were.
October 24, 2012
Rated 4.0 out of 5.0 by bevb GREAT bed and MANY friendly service people
Nice facilities and warm staff. Wide hallways and nicely appointed rooms. The breakfast was a little shaky. The cheese omeletes were cool and rubbery but the rest okay. I think there was a pancake maker but it was being worked on. I do love Holiday Inn Express so it didn't dampen my spirits too much.
October 22, 2012
Rated 5.0 out of 5.0 by Kenny73 Ken
Our stay at the Holiday Inn Express in Watertown was an enjoyable experience and we will stay there again. From the registration experience to the checkout it was smiles and pleasant conversations from the stafff. This Inn is to be congratulated on the demeanor and courteous behaviour of every member of the staff we had the pleasure to meet.
October 22, 2012
Rated 5.0 out of 5.0 by zyg78 Great Hotel
Great staff. Clean rooms. Breakfast area was very clean and quality of food was great. We like the hotel because of it's proximity to the Buffalo airport.
October 19, 2012
Rated 5.0 out of 5.0 by Mariela una buena elección
soy miembro del Priority Club y elijo los hoteles Holiday Inn Express siempre que puedo. Tienen una excelente relación Precio/confort.
En particular este hotel nos resultó moderno, limpio, excelente atención del personal, el desayuno muy bueno. Nos sentimos muy a gusto.
October 17, 2012
Rated 5.0 out of 5.0 by Retta42 Wonderful choice for our stay
This was our first visit to Watertown, NY. When we arrived, we knew we had to stay at the HIE. We were treated warmly by the staff and secured an excellent room for our needs. Your property was centrally located for restaurants and shopping. The staff advised of local sightseeing which was very helpful to us. The breakfast selections were tasty, plentiful and a good variety. The only recommendation I could make was to make water available during the day. The inclusion of the soup in the evenings was very nice as the weather turned cold while we were there. Our stay was very relaxing and enjoyable. We will definitely visit again.
October 16, 2012
Rated 5.0 out of 5.0 by 1VerySatisfiedGuest Nice, friendly, CLEAN and good Hosts !
We ( Out of town wedding Guests ) Stayed at this hotel and were very satisfied with the Staff, Service , FRIENDLINESS, HOSPITALITY that were shown and given to all of us during our stay ... Everything was Perfect ! ( Great location too ) -
This hotel sets the pace for overall customer service . Many Thanks from Utah, Illinois, California, Texas , Florida and Canada !
October 13, 2012
Rated 5.0 out of 5.0 by FredOak3 Great place
Couldn't have been better. Clean, great staff, awesome amenities.
Absolutely would recommend and will stay again!
October 12, 2012
Rated 4.0 out of 5.0 by wolfdad Primo spot to stay in the Thousand Islands area
This hotel is literally surrounded by prime eating spots, several restaurants and a mall are within a few feet of the front door.
The staff are cheerful and very helpful. The hotel is family friendly, with a kid accessable breakfast (make your own pancakes!) and wireless internet throughout the building.
The only caveat is that the swimming pool has a very rough, abrasive bottom. Be very careful when swimming not to touch the bottom.
October 11, 2012