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Rated 4.7 out of 5 by 314 reviewers.
Rated 5.0 out of 5.0 by comfortable and relaxing Your hotel came highly recommended by 3 people this is why we decided to try your hotel. Congrates you lived up to every word. Our stay was awsome and yes we will be back. Although I know it is not under your control but a little more water pressure would be nice. July 11, 2014
Rated 5.0 out of 5.0 by Great place, VERY clean! I was very happy with my stay. It was completely clean! Not very often do you see that in a busy place. The staff was excellent and very friendly! I will be staying here again and would highly recommend your Hotel! The only thing I really didn't like was the bed. It was comfortable but I found it very small. Felt more like a twin size. But I find that in every hotel. Kudos! July 9, 2014
Rated 5.0 out of 5.0 by Relax along the St. Lawrence My wife, her parents, and I stayed here over the July 4 weekend for a family trip. The hotel made the experience much more enjoyable! The amenities in and around the hotel - in particular access to the highway and restaurants - made finding and getting to local businesses and attractions as simple as possible. The rooms were clean with some of the best mattresses we've experienced. Overall a fantastic hotel. July 9, 2014
Rated 5.0 out of 5.0 by Excellent staff! Great service. The only downside was that only double beds were available and we prefer queen. July 8, 2014
Rated 5.0 out of 5.0 by Great location and staff The staff at the hotel were excellent, very friendly and helpful. July 7, 2014
Rated 5.0 out of 5.0 by First time stay Can not find anything negative to say or share about this hotel. Our stay was short, our experience was great. Good value for our dollar would definitely stay here again. July 6, 2014
Rated 4.0 out of 5.0 by Great Location Upon entering the decor can look a bit dated, but the guest rooms are up-to-date. The only thing I wasn't a fan of was the bathroom lights took a bit long to get to full brightness but it was definitely something I could live with. The hotel is centrally located with a Buffalo Wild Wings, Chipotle, Five Guys, and Cold Stone ALL within walking distance. If you have a fitness enthusiast with you like I did the Fitness Center at the hotel wasn't much to brag about, but there is a Planet Fitness across the way, as well as a Dollar General in case you forgot any necessities. There is a mall with a movie theater 5-10 min drive from the hotel. Great Locale, decent pricing. July 3, 2014
Rated 5.0 out of 5.0 by Solid hotel for our overnight stay needs Stopped here on our long drive to Quebec City. Great choice! Got a suite, which was incredibly roomy and comfortable! Mini-fridge, microwave, little sink...very nice touch. July 3, 2014
Rated 5.0 out of 5.0 by Excellent Staff This hotel has great staff. They were friendly, helpful and provided great service. The room was very clean and comfortable. Several restaurants and amenities surround this hotel. We would definitely stay here again if travelling through the area. July 2, 2014
Rated 4.0 out of 5.0 by Great location, great staff Have stayed here a couple of times and has always been a great experience in an excellent location. July 2, 2014
Rated 4.0 out of 5.0 by Great Place to stay We typically stay at "higher end" hotels. Found the Holiday Inn to be great value. The rooms were quiet and comfortable. The king sized bed was comfortable as long as you stayed away from the middle of the bed. Breakfast was excellent. We will return to this hotel. July 2, 2014
Rated 5.0 out of 5.0 by Great night stay The rooms were clean. Hotel was quiet. The staff were extremely friendly, genuinely helpful. The hotel was close to restaurants and stores. Traveled with family of four. The kids enjoyed the pool, and a well-stocked breakfast in the morning. I would highly recommend this hotel for business or pleasure. July 2, 2014
Rated 5.0 out of 5.0 by Great Stay Provided a great stay. Hotel staff was pleasant and helpful. The room was very comfortable and a good vaule. Great location near good resturants and the black river recreation areas. July 1, 2014
Rated 4.0 out of 5.0 by Decent Stay We booked this as a back up when our usual stay wasn't available. It was a good choice: great staff, clean facilities and good location. The free cookies and ice cream were also a nice touch :) Breakfast was simple, but plentiful and the coffee was fresh. There are several restaurants and a Starbucks within walking distance and many shops and the mall are close by. The room was clean and well stocked. Had the rooms provided queen size beds we would have given it a higher rating. Double is just a bit too small for two adults to sleep comfortably. Overall, we were happy with our stay. Many thanks to the awesome staff. July 1, 2014
Rated 5.0 out of 5.0 by Staff Made the Difference We loved this hotel and staff. So I will state my small concerns first, but I have lots of praise for this place too! I did think the price was high considering the area is not in a big city/popular vacation location.... but I guest most people, like us, staying there are connected to Ft Drumm. I think the business center needs its own room rather than being crammed in a corner of the breakfast area. Its difficult to get between all those chairs there. Where the desk is would be a much better viewing spot for the TV so the couch should be there instead. The front desk staff were always helpful and smiling. Rooms were clean , as were the common areas. The maid service gave my mom all the towels and lotion she wanted without a fuss. We felt welcomed and like our business was appreciated and our Platinum Elite status being given consideration is always nice. I brought along my retired parents and my 12 year old son and my spouse, so we had 2 rooms. No one had anything to complain about. Pops had ice cream and cookies and watched the game downstairs, talked to the bikers that were in town, and drank lots of good, free coffee all day , everyday. My son loved the free on-site breakfast especially the cinnamon rolls, the cookies, the pool, and the jacuzzi with its our semi private mini-room around the corner with the daybed and TV. My mom liked that it was in an area with lots of food options sharing the adjacent parking lots. The hotel had info and directions to local attractions- so we enjoyed the zoo, mall, and bowling alley. it was a great stay, and so a few days later we came back again. It was near the freeway and I easily made it to Ft Drumm to see my spouse while he was working there temporarily. July 1, 2014
Rated 4.0 out of 5.0 by Excellent location and very clean! Fully recommend this property. Only downside was parking. June 30, 2014
Rated 5.0 out of 5.0 by A very nice hotel. I would recommend this hotel. It was clean and comfortable. The staff was friendly and the amenities were great. June 30, 2014
Rated 5.0 out of 5.0 by Awesome hotel Very clean and new hotel. Staff was very friendly and I slept great. You can tell this is a very new hotel. Will stay again! June 29, 2014
Rated 5.0 out of 5.0 by Fantastic staff I travel more than most. So I've had a lot of different motels to judge. This motel is the best I have stayed at in a long time. The staff is great, everything is very clean and comfortable . June 29, 2014
Rated 5.0 out of 5.0 by comfortable bed and great staff We loved the hotel it was very clean and very nice. The staff was extra helpful . We will definately stay here again. June 29, 2014
Rated 5.0 out of 5.0 by Watertown stopover We have enjoyed staying at the Holiday Inn Express over the past years, several times a year on our way from NYC to Ontario,Canada and back again. We love the hotel and it is just off the highway and so close to everything you need. There is a beautiful mall and many box stores as well as wonderful restaurants, some within walking distance. We have stayed at this hotel since it was first built.The same manager is still there and she is wonderful, always greets us and makes sure our stay is pleasant. The rooms are kept up and especially the bathrooms are spotless. The breakfast served has great choices and the diningroom is clean and welcoming. June 29, 2014
Rated 3.0 out of 5.0 by Good restful night. The staff, front desk and grounds, were very friendly and helpful. Allowed our Harley to park under cover. June 27, 2014
Rated 5.0 out of 5.0 by Clean room and wonderful customer service This hotel was extremely clean and offered excellent customer service. June 25, 2014
Rated 5.0 out of 5.0 by Mini Vacation When starting on our mini vacation we didn't have any plans as to where to stay. Once we saw the sign to Holiday Inn Express we both knew this was a place we could count on to give us the best service. We were right from the moment we stepped inside we knew this was it. Check in was a breeze, very helpful in explaining what was in the area to do and see. The pool was amazing after a day of driving and sight seeing. We plan on coming back to the area late August early September. This is the place to stay..... June 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean room The room was very clean and comfortable. The entire property was extremely clean and the staff was very helpful. The only drawback was the pancake machine was being difficult. June 25, 2014
Rated 3.0 out of 5.0 by Questionable lost and found My wife left a jacket in our room that was on the back of a chair. We did not notice that it did not get packed until much later that night when we arrived home. I immediately called the hotel front desk about the jacket and I was told that there was nothing in the lost and found. The jacket was not super expensive but it's just the principle of the matter. June 25, 2014
Rated 5.0 out of 5.0 by mr I enjoyed my stay at the Holiday Inn Express it was comfortable and friendly June 23, 2014
Rated 5.0 out of 5.0 by JustOneNightStay Room was clean and staff were friendly. Everything at this hotel was great. June 21, 2014
Rated 5.0 out of 5.0 by Rushed Visit We were treated with the utmost courtesy by the staff. Everything was great, comfortable and quiet. A late checkout was necessary and was treated as no problem by the staff. Very comfortable as usual. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable Room in great location We wanted to have a short relaxing holiday where we could do some shopping and stay in a Hotel that was close to shopping and good dining. This Holiday Inn provided everything we needed We enjoyed a lovely Brunch in Sackets Harbor on the Sunday as well as a walking tour of this scenic village. June 19, 2014
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