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Rated 4.7 out of 5 by 316 reviewers.
Rated 5.0 out of 5.0 by Rushed Visit We were treated with the utmost courtesy by the staff. Everything was great, comfortable and quiet. A late checkout was necessary and was treated as no problem by the staff. Very comfortable as usual. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable Room in great location We wanted to have a short relaxing holiday where we could do some shopping and stay in a Hotel that was close to shopping and good dining. This Holiday Inn provided everything we needed We enjoyed a lovely Brunch in Sackets Harbor on the Sunday as well as a walking tour of this scenic village. June 19, 2014
Rated 5.0 out of 5.0 by Clean, excellent We stay here every spring and fall and would highly recommend it to anyone. June 19, 2014
Rated 5.0 out of 5.0 by Every one deserves a great weekend get a way As a small business owner we need a relaxing get a way every once and a while and Water town Holiday Inn is the place. This place is affordable , clean with friendly staff. We enjoy the pool and the breakfast is great and you do not have to be an early riser to enjoy it. Shopping and great food is only steps away. We look forward to a weekend at this Inn and would highly recommend it. G&B Now Refreshed June 18, 2014
Rated 5.0 out of 5.0 by clean quiet room Took a Motorcycle tour of the 1000 island, St Lawrence seaway area and found Holiday Inn Express Watertown to be quite comfortable. The beds were double beds and wished that they were queen size. Pillows not very comfortable but the room was very clean and quiet. Nice breakfast in the morning so we could be on our way touring the area. June 18, 2014
Rated 5.0 out of 5.0 by Great staff Enjoyed our stay. staff are friendly and helpful. The clerk checking us in whose name was Heavenly went out of her way to make sure we were satisfied. Very good breakfast selection. Room could have been a little bigger but was ok and had a good size washroom.. Would definitely stay here again. June 18, 2014
Rated 5.0 out of 5.0 by Clean property and attentive staff Location is key. Walk to to BW3, Ruby Tuesday, Five guys and Starbucks. Say no more!!! June 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express At It's Best Bottom line up front, I'll stay here every time I need a hotel in the Watertown, NY area. I stay at HIE across the country, and this location was the best I've experienced in a long time. The building is in tip-top shape, the rooms are modern and clean, and the staff is the best I've ever seen. They are pleasant, professional, and extremely helpful. The breakfast bar was well stocked with fresh items each day of my stay (3 days) which is better than most. This hotel also provides cookies during the afternoon, and had an ice cream event one evening. It may have been each evening, but I wasn't in the hotel during 2 evenings, so I can't say for sure. June 16, 2014
Rated 5.0 out of 5.0 by A Wonderful Stay We couldn't have been happier with our room. It was not only immaculate but very large, beautifully decorated, and comfortable. I also loved the location of this hotel - on the outskirts of town rather than directly next to a large highway. The staff was friendly and welcoming. So nice after a long day of traveling! June 12, 2014
Rated 5.0 out of 5.0 by Confortable bed Very comfortable bed and and the linens were so soft. Break fast selection was good but ran out of bacon. June 11, 2014
Rated 5.0 out of 5.0 by Excellent Hotel If your in Waterown, best place to stay at. Great staff really clean. Great place to relax June 11, 2014
Rated 5.0 out of 5.0 by Ladies Weekend Away We've never stayed here before but I booked it based on price, photos of the rooms and after speaking to someone on the phone about my booking questions. We also wanted a hotel that breakfast was included. I also wanted a place central to everything as it was a girls away weekend for shopping and dining, this was an excellent place just wish we had time for the hot tub, next trip for sure and also added one more night! June 10, 2014
Rated 5.0 out of 5.0 by Great Friendly staff. Quiet Room. Good breakfast. Would stay here again. June 10, 2014
Rated 5.0 out of 5.0 by Great Customer Service!!! I was fortunate enough to stay at this Holiday Inn, where the entire staff was amazing. The hotel front desk staff were so friendly when I arrived. The room was comfortable. The breakfast area was clean and had a variety of choices. We worked in the breakfast area for most of the day and the staff were so kind to bring us fresh baked cookies while we worked. Every evening, there were cookies and ice cream in the lobby for the guests. The pool was nice and I was able to print boarding passes in the business center. Thank you for a most pleasant stay!! One of the best Holiday Inns I have ever stayed at and I stay at Holiday Inn brand hotels wherever I go. June 9, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, friendly This hotel exceeded our expectations in all respects. June 6, 2014
Rated 5.0 out of 5.0 by fun vacation we had a great time in a clean comfortable hotel. The breakfast menu was good. There was such a variety I ate too much but enjoyed it so much. June 5, 2014
Rated 5.0 out of 5.0 by A sanctuary on a dark and stormy night. Come off the road looking like drowned rats the front desk staff went out of their way to make us feel welcome and comfortable. we were riding motorcycles down to Washington DC for Memorial Day and Rolling Thunder but a heavy downpour forced us off the road early. A shining light on a stormy night they help us contact the other hotel we had reservations with and helped us cancel them citing the poor riding conditions. The Staff then went out of their way to warm us up by offering 24 hour Coffee, Tea and Hot Chocolate. Thank you again for the warm welcome and excellent hospitality, your staff continued to show me why Holiday Inn is my preferred hotel. May 27, 2014
Rated 5.0 out of 5.0 by A prefered hotel stop destination One of my favorite hotel stops. Always stay at Holiday Inn Express hotel locations when travelling, and enjoy this hotel over many. Will be back again soon, without a doubt. May 26, 2014
Rated 5.0 out of 5.0 by very accomodating warm welcome when we arrived. very accommodating about a late check out. would definitely recommend and will stay there again May 25, 2014
Rated 5.0 out of 5.0 by Overpriced for the area Awesome front desk staff. Very friendly & helpful. May 20, 2014
Rated 5.0 out of 5.0 by Came for one night, stayed three !! Great staff, very helpful and always pleasant. Room was clean, large and quiet, allowing for a late morning wake up. Nice touch with the soup and cookies after 5:00. Breakfast was warm and fresh, lots of choices. We have already recommended this to a friend. May 17, 2014
Rated 5.0 out of 5.0 by My Go To Hotel in Watertown I travel to the area on business 3-4 times per year and stay here every time. The staff is always super helpful and friendly and the property is well kept and clean. Rooms are spacious and comfortable and the breakfast area is always stocked and clean. Location is walking distance to several restaurants (Buffalo Wild Wings and Five Guys right next door) - plus many more within minutes. Right off the interstate and close to Ft. Drum. Highly recommend this location! May 16, 2014
Rated 4.0 out of 5.0 by Great stay with great service:) I would return to this location. The staff were awesome.. Very friendly and attentive. The breakfast was good with enough variety to satisfy. The room was clean and comfortable.. Good value but above all the service was the reason I would return. Cudos to all of the staff and management May 14, 2014
Rated 5.0 out of 5.0 by Very pleasant stay Very friendy staff and was there to please.Beds and pillows very comfy.Breakfast was good, wish they would stay open till at least till 10:00am. April 28, 2014
Rated 2.0 out of 5.0 by Going back to Hampton Inn Mechanical noise in room never stopped. AC system was difficult to stabilize the temperature. Breakfast left a lot to be desired. April 27, 2014
Rated 4.0 out of 5.0 by Quick Overnight Stop Was a great place to stop over for the night while returning from a southern family holiday. Front desk was excellent and room was comfortable. April 27, 2014
Rated 5.0 out of 5.0 by Close to all amenities and the I 81 Enjoy the comfort of a very clean establishment that is close to everything, esp the interstate. The staff are most personable and willing to offer advice on eateries, etc. The grounds are very well maintained which is pleasing to the eye upon arrival. April 17, 2014
Rated 5.0 out of 5.0 by Anniversary We went there in 2013 for our anniversary, we enjoyed it so much we went back again this year and requested the same room as last year and we were able to get the same room. The complimentary breakfast is comparible to a restaurant. It was a great pleasure. April 16, 2014
Rated 5.0 out of 5.0 by Good solid IHG family hotel From the moment I walked in, the staff was courteous and friendly. Only a couple of notes and they aren't necessarily toward this specific hotel but HIE in general: 1) Would be nice to have hot oatmeal with toppings on the b'fast bar. Only had instant oatmeal which is packed with sugar - trying to stay healthy. 2) Would really be nice after a long day on my feet to have a proper ottoman or reclining chair to prop my feet up. Had to use the desk chair. It worked, but not by design. Otherwise, it was a nice stay. The hot soup at night was a nice touch, btw. April 15, 2014
Rated 4.0 out of 5.0 by Quick stop Arrived Sat.evening,last day of a trip..Excellent reception,fast service and had us in our room promptly. The room was clean and the bed comfortable...great way to end our vacation.within walking distance to several restaurants. April 9, 2014
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