Rated 4.8 out of 5 by 175
Rated 5.0 out of 5.0 by DCintexas watertown stay
Hotel is verycomfortable. Unfortunately I will have to look for other accomadations since I travel on Governement per diem and only recieve $99 a day for hotel ( taxes are paid seperately). I tried tp book my next room there for teh 8th of July and told the rates ahd increased and there was nothing they could do.
July 1, 2013
Rated 4.0 out of 5.0 by ralphster King size comfortable bed...great service
Holiday Inn Express is our first choice for a getaway in Watertown....close to all services. The hotel is very clean and neat. The service is great...make you feel very welcome...give you great rewards and perks for staying there previously.....feels like a "second home" when traveling. Will go back again and again.
June 30, 2013
Rated 5.0 out of 5.0 by KristiA Clean room / Helpful Staff
Last minute need for room - very helpful staff and room was clean. Great options at breakfast - highly recommended. Location was ideal also !
June 27, 2013
Rated 5.0 out of 5.0 by Alward All Is Well
Im not sure how many times we have stayed at this Hotel but we always return,the staff is very polite and anything you need is provided,we hope to return soon
June 21, 2013
Rated 4.0 out of 5.0 good
all in all, a good experience. the desk staff were extremely friendly, courteous and helpful. We found very large toe nail cuttings on our carpet. Heavenly, one of the girls on the desk was shocked and addressed it at once. We were a little taken aback by this.
The price was great, however, I'm not sure what to use, AAA, Priority or Aeroplan for pricing. I'm also a senior.
June 19, 2013
Rated 5.0 out of 5.0 by dresta2 Great place to stay
I stay at a lot of Holiday Inn properties. I must say that I was very impressed with this hotel. The location and amenities are excellent. The staff is very welcoming and friendly and the room was outstanding. Highly recommend.
June 17, 2013
Rated 5.0 out of 5.0 by Homer58 Spotless
Wonderful experience - spotless hotel, rooms were incredibly clean. We thought hotel was brand new, not 6 or 7 years old! Tremendous upkeep!
June 16, 2013
Rated 5.0 out of 5.0 by Mark1001 Excellent place to stay!
We stayed here for 2 nights with 2 rooms (adjoining). The staff were very friendly and treated us excellent. Rooms and amenities were great. The pool was perfect. The value was excellent, especially since we stayed under the `Smart Shopping Pkg` which included a gift card for use at the local mall. I have to repeat that the staff were terrific, always smiling and attentive.
June 14, 2013
Rated 5.0 out of 5.0 by Bon58 Excellent location...close to great shopping and restaurants. The staff are professional and always smiling.
Would highly recoommend...great service ,staff and comfort. Excellent value for your dollar.
June 14, 2013
Rated 4.0 out of 5.0 by HappyTravelers88 Great location, friendly staff, clean rooms.
Stayed overnight on a Saturday for a weekend of shopping with friends. Staff was friendly and polite, rooms were clean and modern. We took some time to splash in the pool and sit in the sauna. A little disappointing - no hot-tub. The location is great, and free parking and breakfast is included.
June 10, 2013
Rated 5.0 out of 5.0 by ROCBiz Outstanding
My brother, a Warrant Office for the the U.S. Army, is currently stationed in Watertown along with his wife and two daughters. My parents, who live south of Keuka Lake, find it easier to stay in a hotel in order to "allow everyone their space" while they visit their grandchildren. They had a very positive experience at Holiday Inn Express, located right off the Interstate, and recommended the hotel to me in the event I would need to stay over. I live in Rochester, so a day trip is doable. Last weekend, I opted to stay overnight since I would be arriving late afternoon. Upon arrival, I was surprised to finally agree, 100%, with my parents. The front desk associates were bright and upbeat, check-in was no-hassle, the rooms were immaculate, and the bed was very comfortable. I slept like a log, which I don't normally do even at home! I will (until my brother gets a larger house) be staying at Holiday Inn Express whenever I stay the night in Watertown.
June 8, 2013
Rated 5.0 out of 5.0 by Katie77 Cleanliness.
The suite and bathroom were spotless. Great variety of toiletry items. Excellent breakfast with lots of choices and even as late as 9:15 a.m. there was a complete variety of breakfast items being topped up. Absolutely totally satisfied with our stay.
June 8, 2013
Rated 1.0 out of 5.0 by Peter1962 A/C not working and room had odour
Well I booked the best room in the hotel for our anniversary...at least I thought so.
The bathroom toilet was backed up and smelled up the whole room.
The A/C did not work the room was 78 not including the humidity.
The Jacuuzi tub did not drain...need I say more
I complained three times about the A/C they gave me a fan and a small discount on the room.
If it weren't for the occasion I would of left but my girlfriend wanted a room with a hot tub.
Never again !
June 8, 2013
Rated 5.0 out of 5.0 by ThaddeusP Good value, god location for CDN border shoppers
Good location for Cdn border shoppers staying in Watertown.
New hotel, very clean with excellant staff.
June 1, 2013
Rated 5.0 out of 5.0 by LeslieAndi Surprising value!
I'm a fan of the Holiday Inn Express brand over the past couple of years. I stay often at one in Oakville ON and at other places in the States and always find that the brand standards are well-maintained for the most part. I was most pleasantly surprised by my Watertown stay, but in particular with both my check in and check out desk staff. I would absolutely make a first call to HI Express in your city again.
May 24, 2013
Rated 5.0 out of 5.0 by Gregory61 Home away from home.
My wife and I thoroughly enjoyed our stay in Watertown and area. The selection of a hotel that would meet our needs was a big part. We would like to thank the staff for their friendly way in which they helped us enjoy our visit.
May 23, 2013
Rated 5.0 out of 5.0 by montague A great isit
We really enjoyed our stay. Room was large and well appointed. Staff was friendly and helpful. A WINNER!
May 23, 2013
Rated 5.0 out of 5.0 by PXQuality Watertown NY...I love this place
This operation does things right! They have a soup greeting from 5 to 6PM certain days, they gave me an added discount for being an AARP member, I was there on 5/16/2013...one of the most beautiful days ever in Watertown NY. One word of caution...you need to ask for the side away from the highway if rod noise bothers you...I 81 is right there on top of the hotel. I LOVE THIS PLACE!!!
May 22, 2013
Rated 5.0 out of 5.0 by TommyTbone69 Top flight experience.
From the friendly greeting opon ariving to departing, I enjoyed my stay at the Holiiday Inn express. My room was in perfect order, and the service was impecable. I would recommend this hotel to everyone.
May 20, 2013
Rated 5.0 out of 5.0 by bjm9912 What a wonderful experience!
My stay at the Holiday Inn Express in Watertown, NY was wonderful. My room was exceptionally clean and fresh. Thank you, Melissa! The folks at the front desk were so helpful throughout my stay. I was a bit unsure of my dirving directions to Fort Drum from the Holiday Inn and a very kind receptionist actually gave me her card to call her if I got lost on the way and needed further directions!
The friendliness and professionalism of the staff that I met during my staff renews my faith in man kind.
Again, thank you so much for a wonderful stay. The Holiday Inn Corp office should be very proud of the service that you provide.
May 16, 2013
Rated 5.0 out of 5.0 by Skybum great location
The entire staff are VERY professional and VERY polite
they all made my visit as though I was at THEIR homes
hotel in great location major choice of resturants and shops
beautiful clean spacious rooms..
will return again
May 12, 2013
Rated 5.0 out of 5.0 by Joan119 Friendly staff and clean rooms
First time we stayed at this location, the staff was great and the rooms very clean. We had to leave early so we missed the breakfast buffet but they sent us on our way with breakfast in a bag. I would definitely stay there again.
May 10, 2013
Rated 5.0 out of 5.0 by shoppingqueen Clean room, nice hotel
We had a very nice stay at this hotel. The outdoor fire pit was a bonus and the kids had a blast in the pool. We all enjoyed breakfast after a good night's sleep. My only complaint would be the reservation folks took my reservation and then passed me on to a sales rep trying to entice me in to a timeshare. I really thought that was in poor taste. It was very difficult to get her off the phone and I thought it was tacky, I called to make a reservation at your hotel and you tried to push something else on me - just felt wrong to me. The salesperson was quite good at her job, I actually felt guilty when I finally got her off the phone because I wasn't taking part in the offer. Perhaps you could give out brochures upon arrival or something to market that option - was it necessary to hound me when I called your people for a service. The fellow who took my reservation said he was putting me through for a bonus offer - I had no idea what it meant and he didn't ask me if I wanted to be put through. Anyway I'll know better next time and won't waste an extra 15 minutes of my time.
May 10, 2013
Rated 5.0 out of 5.0 by Roxy47 A1 location!!!!!
We use this locations as a get-a-way for the girls, it's perfect location for us to meet. Two from Northern Ontario, one Belleville Ontario and one from Montreal Quebec.
We have always loved the Holiday Inn express but this one is really excellent and staff so nice and helpful
April 30, 2013
Rated 5.0 out of 5.0 by Bikerbabe3 Exellent as always
Thank you Holiday Inn Express for providing wheel chair accessible rooms without jacking up the price. It's hard enough for handicapped people without having their disability robbed for a hotel room. Needed a cot and it was as comfortable as a proper bed.
April 30, 2013
Rated 5.0 out of 5.0 by Krw63 Consistency
I travel for work and I can always count on Holiday Inn Express being there to make my job a little easier. I always know what I am getting when I stay.
April 24, 2013
Rated 4.0 out of 5.0 by Wilyum Nice and comfortable
I had a comfortable and enjoyable stay. Well maintained and clean guest rooms. Friendly staff at the desk.
April 20, 2013
Rated 5.0 out of 5.0 by deb1132 Family freindly
We found our stay very enjoyable . The staff was more then helpful with information and services. We came with our children and the comfort of a small fridge and microwave help greatly. We would recommend this to anyone.
April 19, 2013
Rated 3.0 out of 5.0 by Kenpat1 clean good amenities
Overall very good, however, as written on the returned questionare.... left room at 1:30 PM to go to a wedding; returned at approx. 9 - 9:30 PM and the room had still not been serviced.
Decided not to call / wait for service... luckily had saved towels from nite before. Disappointing.
April 19, 2013
Rated 5.0 out of 5.0 by dontwantaname Simply the best Holiday Inn Express i have ever stayed in
The title says it all, the best gift bag, the largest and most comfortable room, and great staff.
April 16, 2013