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Rated 4.8 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Everything about our stay was great!!! We did not get to experience the full spectrum of the offerings available to us such as the gym or the free breakfast but we just did not have the time. I was very pleased with everything about our stay in this fairly new Hotel including the cleanliness, friendliness, coffee and fridge in the room, the comfortable bed, the Jacuzzi tub, the free toiletry items, and helpful staff. We mentioned it was our wedding anniversary and we came back to fine a chilling bottle of complimentary Champaign. The staff was very helpful and very friendly. Thank you Holiday Inn Express. Thank you for making our stay very pleasant. April 14, 2013
Rated 5.0 out of 5.0 by Great experience We enjoyed our stay very much. The room was beautiful. Very relaxing, comfortable......very enjoyable and worth every penny. The staff was friendly and helpful. Very accommodating. Breakfast was yummy. A nice place to stay whether you are just passing through or in Watertown for a few days. April 8, 2013
Rated 5.0 out of 5.0 by Always A Pleasure To Stay Here Every time we stay here we know that we will be well looked after by the courteous and efficient staff. Our last stay was 30 \Mar 2013 and we again completely enjoyed the service. The Bowden's // Ottawa Ontario Canada April 6, 2013
Rated 5.0 out of 5.0 by outstanding Property Stayed in this hotel the night before Easter. One night stay in a king suite. The staff at check in was friendly and efficient, just a pleasure to deal with. Once in our room we found a bag of goodies, we are gold level Priority Club members. The bag contained water, cookies, chips, salsa, salty snack bar and an orange. This property does appreciate the business of returning guests as well as Priority Club members. The room was fashionable furnished and spotlessly clean. The complimentary breakfast was very good. Additionally, upon check in guests receive 10% off at the restaurant located in the Hilton property which is immediately next door. There are additional restaurants within walking distance. Park the car and relax. We highly recommend this property. April 1, 2013
Rated 5.0 out of 5.0 by Excellent Staff Everett and the staff made the difference here. They are the reason we rated this stay as an overall 10. Every encounter made with the staff, whether the front desk or housekeeping was a pleasurable experience. They were polite and helpful; it was evident they were concerned with our stay and our comfort. It was very refreshing to see such a professional group of employees! Not to be too nitpicky, but we were disappointed that the bathroom did not have an exhaust fan and/or a heat lamp installed. The pool was so dirty that we did not use it. March 30, 2013
Rated 3.0 out of 5.0 Average stay for Moody family Nice facility and nice breakfast. Neighbors were a bit loud last night. Really suprised that a seek of stay does not earn anything more. Perhaps a breakfast or dinner, especially at the rate of each night. March 24, 2013
Rated 5.0 out of 5.0 by Back again and again !! So nice to spend another night at our favorite Holiday Inn on our way home from Myrtle Beach. There is always no room for improvement and the staff are warm, friendly and accommodating. We have stayed here many times and the quality of service has always been the best. Thanks again to Charlotte and her staff for another great visit. We have recommended this hotel to many friends and family and will continue to do so. March 19, 2013
Rated 5.0 out of 5.0 by fabulous staff The staff was great - when I told them we were exhausted and would love a quiet room at check in, they moved us right away to the quieter side of the hotel (away from the highway noises) and to the top floor so no one would be above us. They found some snacks for my car-sick daughter in the kitchen and were willing and available for any help we would want. Breakfast was good, room was clean and comfortable and not dated. Great stay. March 16, 2013
Rated 5.0 out of 5.0 by Excellent Watertown choice Stayed here only one night after crossing the border from Canada and needed to sleep before heading down the highway again in the USA. Friendly staff and clean hotel with extra added touches like mints on pillow, towel art and big breakfast area with plenty of choices. Easy exit off the highway. March 13, 2013
Rated 4.0 out of 5.0 by Great stay staff are ready to assist in anu way and the soup was on when we arrrived a nice little touch after a long drive greta lacation for Watertown shopping restaurants and services you need March 11, 2013
Rated 4.0 out of 5.0 by Nice hotel The hotel is in excellent condition. The staff is friendly and helpul. Internet is not great but better than most. Snacks/soup available evenings and breakfast offer is very good. The reason for the low value score is the rewards program, It has downgraded to stop honoring bonus points towards maintaining status and raised the number of points to get free nights. The number of nights needed now to maintain status has lowered the value of being a member. I have been loyal for 8 yrs but corporately they don't care. But if you are not a reward member, this is a great hotel. February 27, 2013
Rated 4.0 out of 5.0 by Just what I'd expect of a Holiday Inn Express The room was clean on arrival & in good condition when we checked in late in the evening. The plug in the bathtub did not work unfortunately. The breakfast was typical of this hotel chain, nothing remarkable but okay for a fast bite. Kids enjoyed the pool. Close to the mall & other amenities. February 21, 2013
Rated 5.0 out of 5.0 by Customer service This is one of the best places to stay for clean, comfortable rooms, being greeted at the front desk like an old friend back to visit. When you have to be away from home, this is definitely where you will want to stay. Used to look for best price, that's how I found this but not looking anymore, it is the best for your money. February 6, 2013
Rated 5.0 out of 5.0 by Great place to stay anytime not just when they close I 81. We got caught in some terrible weather on I 81 and decided not to go back south. We picked the Holiday Inn Express because of our experience with the Holiday Inn name. We were not dissappointed at all. The staff was wonderful and very accomodating. They even had tooth brushes and tooth paste. The room was very comfortable and the bed was firm and we got a great night's sleep. Breakfast in the morning was a surprise. Hot scrambled eggs, or an Omlet,, bacon, pancakes...all included in the room. We figured it would be coffee, a donut or a bagel. This was an unexpected pleasure. Hats off to the manager of this property. Staff was very friendly and the place was clean and neat as a pin. January 31, 2013
Rated 5.0 out of 5.0 A great way to end a trip. We stayed here on the last of five nights on the road from Southern California to Ottawa. The staff was friendly and we felt taken care of. The hotel is conveniently located and has a Sports Bar next door where the kitchen is open late, which saved us from another drive through fast food joint. January 21, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Watertown I have stayed at this location several times and all have been good experiences. I plan on staying there again when I am in town. January 18, 2013
Rated 5.0 out of 5.0 by great location Perfect location to mall and restaurants, clean rooms, awesome service and very accomodating. Would stay here again and again January 16, 2013
Rated 5.0 out of 5.0 by Watertown Holiday Inn We come north to Watertown a few times a year. We almost always choose this hotel to stay at. The bed is comfortable, the whole place is clean and attractive! It is located right off Rte 81 - so convenient to get to. January 3, 2013
Rated 5.0 out of 5.0 by wonderful experience I came to water town with my mother and 2 year old daughter for a shopping trip and relaxing fun getaway. This hotel was a wonderful place to do that. Close to shopping and the highway so easy to find. The staff were amazing. We had a light bulb out in our lamp and couldn't figure out the heating system when we first arrived, and they were so prompt in fixing the light and showing us the system. We also ordered an extra cot for my daughter and when we first got in we couldn't see a place to fit it in. Again the staff arrived promptly and put the bed in for us, offering options and suggestions. The Breakfast was amazing with lots of selection even my fussy 2 year was able to find something to eat :) Again the staff that were assisting with the breakfast were courteous and continuously refreshing the buffet. The next day we had a huge snow storm, and we weren't sure if we would have to stay another night. The hotel gave us lots of time to decide as we watched the weather and when we decided to brave the storm, they dug out our car for us. One little extra that was nice (and not sure if this is an every day thing or just at Christmas) was the free cookies at the front desk and the complimentary soup in the evening. It was so comforting to come back and warm up with a nice bowl of soup. We also had a great time in the pool. It was a good temperature and clean and there were lots of fresh towels by the pool side. Thank you for making this a great trip for us, We will definitely come back and recommend you to everyone we know! January 3, 2013
Rated 5.0 out of 5.0 by Back again! Thanks again for another great 3 night stay at this, our favorite, Holiday Inn. We initially planned to stay two nights but thanks to a snowstorm we had to stay a third - horrah! We will see you all again soon! January 2, 2013
Rated 5.0 out of 5.0 by All is great We have stayed here many times in the past 2 years,the staff have been very polite and wecome you at the door,We stayed at one other place once but retuned to this hotel on our next visit,the room has always been clean and the comfort is what you want to relax,i would recomend this hotel to everyone. December 14, 2012
Rated 5.0 out of 5.0 by Great place to stay and relax Love this hotel every time i go up north. Awesome staff, very accommodating. A little pricey for the area, but I wouldnt continue to stay there because of the great experiences i have had. I would not stay anywhere else! December 9, 2012
Rated 5.0 out of 5.0 by Love this place! We have stayed here many times. The staff are always wonderful; the room is always comfortable and clean. There is a terrific selection for breakfast and the staff work very hard to keep everything readily available. Since we come to this area a lot, this hotel is always our number one choice. December 5, 2012
Rated 5.0 out of 5.0 by Our getaway hotel from Ottawa. We love our says at this Holiday Inn. As Platinum elite members this is our favorite hotel. There is definately no room for improvement. See you at Watertown soon! December 1, 2012
Rated 5.0 out of 5.0 by Love this hotel Third time here and will be back. Great room, bed comfortable an spacious. Staff very friendly and pleasure to deal with (front dek and housekeeping staff) Love their breakfast. Have not use pool yet but hope too on next trip. Well woth the money November 29, 2012
Rated 5.0 out of 5.0 by a great get away experiencee We have stayed at this hotel several times, a comfortable bed, great service, good complimentary breakfast. close to all shopping.This is our go to hotel when we visit Watertown. November 21, 2012
Rated 5.0 out of 5.0 by Great Service I would like to compliment the staff as they always treat me very well when I visit this facility, most know who I am and are always very pleasant. Kudos to them all November 19, 2012
Rated 4.0 out of 5.0 by Nice, Clean Room with Good Staff But Bit Noisy off Highway or Above Lounge Area Nice Clean Room with Pleasant Staff and Used AAA discount. Room located on 2nd floor highway side and above breakfast area. Noise would have been too much (they provide earplugs.....red flag) if we hadnt left fan on in room. November 16, 2012
Rated 5.0 out of 5.0 by Great Service I really enjoyed my extended stay at the Arsenal location. The Great Room staff (Lisa, Amanda, Beth) were amazing. If I am back in Watertown I will stay here again. BTW the cookies were great as well. November 15, 2012
Rated 5.0 out of 5.0 by Pleasant hotel My husband and I were very happy with the comfort and cleanliness of the hotel throughout and found the decor most pleasing. The staff were very nice, going out of their way to ensure our satisfaction. The breakfast food did leave room for improvement. November 14, 2012
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