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Rated 4.8 out of 5 by 390 reviewers.
Rated 5.0 out of 5.0 by Staff Made the Difference We loved this hotel and staff. So I will state my small concerns first, but I have lots of praise for this place too! I did think the price was high considering the area is not in a big city/popular vacation location.... but I guest most people, like us, staying there are connected to Ft Drumm. I think the business center needs its own room rather than being crammed in a corner of the breakfast area. Its difficult to get between all those chairs there. Where the desk is would be a much better viewing spot for the TV so the couch should be there instead. The front desk staff were always helpful and smiling. Rooms were clean , as were the common areas. The maid service gave my mom all the towels and lotion she wanted without a fuss. We felt welcomed and like our business was appreciated and our Platinum Elite status being given consideration is always nice. I brought along my retired parents and my 12 year old son and my spouse, so we had 2 rooms. No one had anything to complain about. Pops had ice cream and cookies and watched the game downstairs, talked to the bikers that were in town, and drank lots of good, free coffee all day , everyday. My son loved the free on-site breakfast especially the cinnamon rolls, the cookies, the pool, and the jacuzzi with its our semi private mini-room around the corner with the daybed and TV. My mom liked that it was in an area with lots of food options sharing the adjacent parking lots. The hotel had info and directions to local attractions- so we enjoyed the zoo, mall, and bowling alley. it was a great stay, and so a few days later we came back again. It was near the freeway and I easily made it to Ft Drumm to see my spouse while he was working there temporarily. July 1, 2014
Rated 4.0 out of 5.0 by Excellent location and very clean! Fully recommend this property. Only downside was parking. June 30, 2014
Rated 5.0 out of 5.0 by A very nice hotel. I would recommend this hotel. It was clean and comfortable. The staff was friendly and the amenities were great. June 30, 2014
Rated 5.0 out of 5.0 by Awesome hotel Very clean and new hotel. Staff was very friendly and I slept great. You can tell this is a very new hotel. Will stay again! June 29, 2014
Rated 5.0 out of 5.0 by Fantastic staff I travel more than most. So I've had a lot of different motels to judge. This motel is the best I have stayed at in a long time. The staff is great, everything is very clean and comfortable . June 29, 2014
Rated 5.0 out of 5.0 by comfortable bed and great staff We loved the hotel it was very clean and very nice. The staff was extra helpful . We will definately stay here again. June 29, 2014
Rated 5.0 out of 5.0 by Watertown stopover We have enjoyed staying at the Holiday Inn Express over the past years, several times a year on our way from NYC to Ontario,Canada and back again. We love the hotel and it is just off the highway and so close to everything you need. There is a beautiful mall and many box stores as well as wonderful restaurants, some within walking distance. We have stayed at this hotel since it was first built.The same manager is still there and she is wonderful, always greets us and makes sure our stay is pleasant. The rooms are kept up and especially the bathrooms are spotless. The breakfast served has great choices and the diningroom is clean and welcoming. June 29, 2014
Rated 3.0 out of 5.0 by Good restful night. The staff, front desk and grounds, were very friendly and helpful. Allowed our Harley to park under cover. June 27, 2014
Rated 5.0 out of 5.0 by Clean room and wonderful customer service This hotel was extremely clean and offered excellent customer service. June 25, 2014
Rated 5.0 out of 5.0 by Mini Vacation When starting on our mini vacation we didn't have any plans as to where to stay. Once we saw the sign to Holiday Inn Express we both knew this was a place we could count on to give us the best service. We were right from the moment we stepped inside we knew this was it. Check in was a breeze, very helpful in explaining what was in the area to do and see. The pool was amazing after a day of driving and sight seeing. We plan on coming back to the area late August early September. This is the place to stay..... June 25, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean room The room was very clean and comfortable. The entire property was extremely clean and the staff was very helpful. The only drawback was the pancake machine was being difficult. June 25, 2014
Rated 3.0 out of 5.0 by Questionable lost and found My wife left a jacket in our room that was on the back of a chair. We did not notice that it did not get packed until much later that night when we arrived home. I immediately called the hotel front desk about the jacket and I was told that there was nothing in the lost and found. The jacket was not super expensive but it's just the principle of the matter. June 25, 2014
Rated 5.0 out of 5.0 by mr I enjoyed my stay at the Holiday Inn Express it was comfortable and friendly June 23, 2014
Rated 5.0 out of 5.0 by JustOneNightStay Room was clean and staff were friendly. Everything at this hotel was great. June 21, 2014
Rated 5.0 out of 5.0 by Rushed Visit We were treated with the utmost courtesy by the staff. Everything was great, comfortable and quiet. A late checkout was necessary and was treated as no problem by the staff. Very comfortable as usual. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable Room in great location We wanted to have a short relaxing holiday where we could do some shopping and stay in a Hotel that was close to shopping and good dining. This Holiday Inn provided everything we needed We enjoyed a lovely Brunch in Sackets Harbor on the Sunday as well as a walking tour of this scenic village. June 19, 2014
Rated 5.0 out of 5.0 by Clean, excellent We stay here every spring and fall and would highly recommend it to anyone. June 19, 2014
Rated 5.0 out of 5.0 by Every one deserves a great weekend get a way As a small business owner we need a relaxing get a way every once and a while and Water town Holiday Inn is the place. This place is affordable , clean with friendly staff. We enjoy the pool and the breakfast is great and you do not have to be an early riser to enjoy it. Shopping and great food is only steps away. We look forward to a weekend at this Inn and would highly recommend it. G&B Now Refreshed June 18, 2014
Rated 5.0 out of 5.0 by clean quiet room Took a Motorcycle tour of the 1000 island, St Lawrence seaway area and found Holiday Inn Express Watertown to be quite comfortable. The beds were double beds and wished that they were queen size. Pillows not very comfortable but the room was very clean and quiet. Nice breakfast in the morning so we could be on our way touring the area. June 18, 2014
Rated 5.0 out of 5.0 by Great staff Enjoyed our stay. staff are friendly and helpful. The clerk checking us in whose name was Heavenly went out of her way to make sure we were satisfied. Very good breakfast selection. Room could have been a little bigger but was ok and had a good size washroom.. Would definitely stay here again. June 18, 2014
Rated 5.0 out of 5.0 by Clean property and attentive staff Location is key. Walk to to BW3, Ruby Tuesday, Five guys and Starbucks. Say no more!!! June 16, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express At It's Best Bottom line up front, I'll stay here every time I need a hotel in the Watertown, NY area. I stay at HIE across the country, and this location was the best I've experienced in a long time. The building is in tip-top shape, the rooms are modern and clean, and the staff is the best I've ever seen. They are pleasant, professional, and extremely helpful. The breakfast bar was well stocked with fresh items each day of my stay (3 days) which is better than most. This hotel also provides cookies during the afternoon, and had an ice cream event one evening. It may have been each evening, but I wasn't in the hotel during 2 evenings, so I can't say for sure. June 16, 2014
Rated 5.0 out of 5.0 by A Wonderful Stay We couldn't have been happier with our room. It was not only immaculate but very large, beautifully decorated, and comfortable. I also loved the location of this hotel - on the outskirts of town rather than directly next to a large highway. The staff was friendly and welcoming. So nice after a long day of traveling! June 12, 2014
Rated 5.0 out of 5.0 by Confortable bed Very comfortable bed and and the linens were so soft. Break fast selection was good but ran out of bacon. June 11, 2014
Rated 5.0 out of 5.0 by Excellent Hotel If your in Waterown, best place to stay at. Great staff really clean. Great place to relax June 11, 2014
Rated 5.0 out of 5.0 by Ladies Weekend Away We've never stayed here before but I booked it based on price, photos of the rooms and after speaking to someone on the phone about my booking questions. We also wanted a hotel that breakfast was included. I also wanted a place central to everything as it was a girls away weekend for shopping and dining, this was an excellent place just wish we had time for the hot tub, next trip for sure and also added one more night! June 10, 2014
Rated 5.0 out of 5.0 by Great Friendly staff. Quiet Room. Good breakfast. Would stay here again. June 10, 2014
Rated 5.0 out of 5.0 by Great Customer Service!!! I was fortunate enough to stay at this Holiday Inn, where the entire staff was amazing. The hotel front desk staff were so friendly when I arrived. The room was comfortable. The breakfast area was clean and had a variety of choices. We worked in the breakfast area for most of the day and the staff were so kind to bring us fresh baked cookies while we worked. Every evening, there were cookies and ice cream in the lobby for the guests. The pool was nice and I was able to print boarding passes in the business center. Thank you for a most pleasant stay!! One of the best Holiday Inns I have ever stayed at and I stay at Holiday Inn brand hotels wherever I go. June 9, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, friendly This hotel exceeded our expectations in all respects. June 6, 2014
Rated 5.0 out of 5.0 by fun vacation we had a great time in a clean comfortable hotel. The breakfast menu was good. There was such a variety I ate too much but enjoyed it so much. June 5, 2014
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