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Rated 4.7 out of 5 by 314 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Your staff were fantastic! We had a great stay and the kids enjoyed the pool, Thanks so much. October 9, 2013
Rated 2.0 out of 5.0 by It was an o.k. stay You people really need to require your housekeeping staff to wash the shower curtains. They make the bathrooms smell like mildew. Also all the mattresses should be updated. October 7, 2013
Rated 5.0 out of 5.0 by Wonderful time! The was our second time staying at this hotel. The staff are just wonderful to deal with. The hotel is beautiful, modern and very clean. We will definitely stay there again when the opportunity arises. Guy October 3, 2013
Rated 5.0 out of 5.0 by Very comfortable beds, very quiet and super breakfast bar. Our stay was super. Room was clean and quiet. Beds were comfortable. No surprises - nice. I recommend to all. September 30, 2013
Rated 4.0 out of 5.0 by No Points! ? I guess I should not insisted to my Corporate Office how it would have been better to stay at Holiday Inn Express rather that one of the other Hotel Chains. After 62 days, I am now informed that this was a "non-qualifiied" stay and I get no points for any of the days. Gee, thanks September 30, 2013
Rated 5.0 out of 5.0 by Great Stay! I frequently stay here when in the area. Friendly staff, and VERY clean. I highly recommend. September 22, 2013
Rated 5.0 out of 5.0 by Wonderful Place We have stayed at several Holiday Inn Express over the past year and this one was by far the best one we have stayed at yet!!!!!!! September 21, 2013
Rated 5.0 out of 5.0 by Best complimentary breakfast This hotel has the best complimentary breakfast I've ever encountered. It also had a very helpful and pleasant front desk staff. Would definitely stay again! September 21, 2013
Rated 5.0 out of 5.0 by great place to stay Had a great stay on a recent trip...between the breakfast, the afternoon cookies and the evening soup along with the service and the comfortable room...I can't imagine staying anywhere else in the area. September 11, 2013
Rated 5.0 out of 5.0 by Clean room and great service My husband and I have stayed here at least once a year for the last several years on our way to Canada. We have always found the rooms clean and very comfortable. We are looking forward to staying again next year. Thanks for the great service!!!! September 9, 2013
Rated 5.0 out of 5.0 by Just In Time My wife were on a vacation stop at the Thousand island Area. We needed a nice clean hotel. The Holiday Inn Express at Watertown fit the bill just in time! September 8, 2013
Rated 5.0 out of 5.0 by Our stay We. Enjoyed our stay. Staff, friendly and helpful. The room very clean and well stocked with necessities. Offer of chilli in the evening appreciated. Would come here again. Also like that it is a totally smoke free environment. September 7, 2013
Rated 5.0 out of 5.0 by Terrific hotel terrific hotel, great location and terrific staff, great service. September 6, 2013
Rated 4.0 out of 5.0 by comfortable stay/ bathtub/shower overall very good experience. The inn met our needs. I would have preferred a walk in shower to a tub shower due to physical limitations. Thank you September 4, 2013
Rated 5.0 out of 5.0 by Lovely place to stay We have stayed here many times and have stayed in many different Holiday inns. This is one of our favorites. September 3, 2013
Rated 5.0 out of 5.0 by excellent 4th time we have stayed at this hotel.....very clean....and when you see your cleaning staff on their hands and knees in the hall way cleaning the baseboards you known every area of this great hotel is super clean .....see you again in nov. for another great relaxing stay and shopping trip....again hope you have breakfast to go .....Louise from Canada>>> September 2, 2013
Rated 5.0 out of 5.0 by Summer Stay Have stayed at this location many times now, never disappoints. I was thanked at check-in for being a Rewards Club Member, which is nice. Our room was clean and comfortable, as usual. The pool is so clean and refreshing. And the best part, this location is so close to shopping and eating. Breakfast this stay wasn't so good, in that we went down at 9:30 (breakfast is 7-10:00 am), and there wasn't a lot of food left. Eggs and toast were our choices, even the cereal hoppers were empty. Next time we get moving earlier:) September 2, 2013
Rated 5.0 out of 5.0 by Clean and comfortable! We have stayed here many times, they have friendly staff, very clean rooms and comfortable bed! We have not had a bad stay, I would highly recommend the Holiday Inn Watertown! :-) September 2, 2013
Rated 5.0 out of 5.0 by Location and comfort Always look forward to staying here. It's our 1st choice! The bedding is comfortable with choice of pillows. The AC is adjustable and quiet, the refrig is ample, and there is a hair dryer and iron that works!! We have found it always clean and quiet. The location is perfect for going in any direction and there are enough eating and shopping choices. The breakfast bar is very adequate and convenient with internet, weather and newspaper available. Coffee is located in the foyer and everyone pleasant and accommodating, even groundskeeper and housekeeping. September 2, 2013
Rated 4.0 out of 5.0 by Great hotel, nice staff Everything was really good. The staff was very friendly and helpful. The room was very clean and seemed quite new. I wish hie had more fruit atbthe breakfast bar. September 1, 2013
Rated 4.0 out of 5.0 by Nice location and hotel was clean and front desk staff very friendly People running kitchen not very good. No yogurt, no butter for toast, This was at 9 am so not because we were at last min. No orange juice. No ketchup. Lots of no and when asked were told they forgot to order. September 1, 2013
Rated 4.0 out of 5.0 by Friendly helpful staff This hotel was well located off the highway and close to shopping. Nice clean rooms, good breakfast selections. Fitness room good pool ok not big and water looked murky......down side priced high for accommodations.... August 29, 2013
Rated 5.0 out of 5.0 by Welcome Home! This Holiday Inn Express felt just like arriving at the home of a family member! We were greeted warmly and were treated with such welcome that we will definitely return here on future trips to Watertown! Thank you for your hospitality and comfort during our stay! August 28, 2013
Rated 4.0 out of 5.0 by Nice Room Hotel is very clean, staff very nice and accommodating, room clean and good size. Price was high and more than we normally pay but it was high season and all other hotels booked up. August 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed, nice room and great staff The staff was very friendly and made us feel right at home. The room was very clean and bed and pillows were comfy. Great Jacuzzi tub and loved the robes provided for our stay! The food was good for breakfast; eggs, sausage, biscuits, etc. Dinner next door was excellent and enjoyed the complimentary champagne. Staff was helpful with other ideas of places to visit in the area. Made my birthday weekend that much more special. Will definitely stay here again if we return to the area and have already passed the info on to a few friends. August 22, 2013
Rated 5.0 out of 5.0 by Helpful staff made stay very pleasant! Due to my husbands disability, we needed an accessible room. It was very spacious, so it made it easy for him to get around, the bathroom was truly accessible,(not just a handle near the toilet!), except for one small thing. The roll in shower did have a small lip on the floor, which made the shower/commode chair a little difficult to roll over (not impossible, but did take some effort). I did mention this to the front desk and suggested a small threshold ramp be put in place, they guaranteed to pass that on to the manager for further investigation. Overall a very nice stay! August 19, 2013
Rated 5.0 out of 5.0 by Great Hotel ..... Stopped by for a quick layover, and completely enjoyed our stay. The hotel is new and clean, the people working there are great, and we are central to all things anyone would need while stopping here. See you again soon. August 19, 2013
Rated 5.0 out of 5.0 by Great Had a wonderful stay. Very friendly and accommodating. Many little extras to add to your experience. The free cookies and ice-cream in the afternoon, made for that extra special touch. Great job. August 17, 2013
Rated 5.0 out of 5.0 by Staff The management staff treats you like if you where family very helpful. August 14, 2013
Rated 5.0 out of 5.0 by Welcome refuge at days end! we had travelled from New Jersey this day and decided to make our usual stop in Watertown at the Holiday inn. As always the staff were very welcoming, we were given great room ... And when we asked about our priority club points, we were let known that there was 2.accounts and that we should combine them into the higher level we had. I was given the instructions on how to do it, called priority club , changed this. In a few minutes a staff person was at the door wit our "gold"appreciation gift. What attention to detail! The breakfast was great as usual with lots of attention from staff person watching over this area. Great hotel, great service, good food... What ,more can be said. August 12, 2013
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