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Rated 4.7 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by Location and comfort Always look forward to staying here. It's our 1st choice! The bedding is comfortable with choice of pillows. The AC is adjustable and quiet, the refrig is ample, and there is a hair dryer and iron that works!! We have found it always clean and quiet. The location is perfect for going in any direction and there are enough eating and shopping choices. The breakfast bar is very adequate and convenient with internet, weather and newspaper available. Coffee is located in the foyer and everyone pleasant and accommodating, even groundskeeper and housekeeping. September 2, 2013
Rated 4.0 out of 5.0 by Great hotel, nice staff Everything was really good. The staff was very friendly and helpful. The room was very clean and seemed quite new. I wish hie had more fruit atbthe breakfast bar. September 1, 2013
Rated 4.0 out of 5.0 by Nice location and hotel was clean and front desk staff very friendly People running kitchen not very good. No yogurt, no butter for toast, This was at 9 am so not because we were at last min. No orange juice. No ketchup. Lots of no and when asked were told they forgot to order. September 1, 2013
Rated 4.0 out of 5.0 by Friendly helpful staff This hotel was well located off the highway and close to shopping. Nice clean rooms, good breakfast selections. Fitness room good pool ok not big and water looked murky......down side priced high for accommodations.... August 29, 2013
Rated 5.0 out of 5.0 by Welcome Home! This Holiday Inn Express felt just like arriving at the home of a family member! We were greeted warmly and were treated with such welcome that we will definitely return here on future trips to Watertown! Thank you for your hospitality and comfort during our stay! August 28, 2013
Rated 4.0 out of 5.0 by Nice Room Hotel is very clean, staff very nice and accommodating, room clean and good size. Price was high and more than we normally pay but it was high season and all other hotels booked up. August 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed, nice room and great staff The staff was very friendly and made us feel right at home. The room was very clean and bed and pillows were comfy. Great Jacuzzi tub and loved the robes provided for our stay! The food was good for breakfast; eggs, sausage, biscuits, etc. Dinner next door was excellent and enjoyed the complimentary champagne. Staff was helpful with other ideas of places to visit in the area. Made my birthday weekend that much more special. Will definitely stay here again if we return to the area and have already passed the info on to a few friends. August 22, 2013
Rated 5.0 out of 5.0 by Helpful staff made stay very pleasant! Due to my husbands disability, we needed an accessible room. It was very spacious, so it made it easy for him to get around, the bathroom was truly accessible,(not just a handle near the toilet!), except for one small thing. The roll in shower did have a small lip on the floor, which made the shower/commode chair a little difficult to roll over (not impossible, but did take some effort). I did mention this to the front desk and suggested a small threshold ramp be put in place, they guaranteed to pass that on to the manager for further investigation. Overall a very nice stay! August 19, 2013
Rated 5.0 out of 5.0 by Great Hotel ..... Stopped by for a quick layover, and completely enjoyed our stay. The hotel is new and clean, the people working there are great, and we are central to all things anyone would need while stopping here. See you again soon. August 19, 2013
Rated 5.0 out of 5.0 by Great Had a wonderful stay. Very friendly and accommodating. Many little extras to add to your experience. The free cookies and ice-cream in the afternoon, made for that extra special touch. Great job. August 17, 2013
Rated 5.0 out of 5.0 by Staff The management staff treats you like if you where family very helpful. August 14, 2013
Rated 5.0 out of 5.0 by Welcome refuge at days end! we had travelled from New Jersey this day and decided to make our usual stop in Watertown at the Holiday inn. As always the staff were very welcoming, we were given great room ... And when we asked about our priority club points, we were let known that there was 2.accounts and that we should combine them into the higher level we had. I was given the instructions on how to do it, called priority club , changed this. In a few minutes a staff person was at the door wit our "gold"appreciation gift. What attention to detail! The breakfast was great as usual with lots of attention from staff person watching over this area. Great hotel, great service, good food... What ,more can be said. August 12, 2013
Rated 5.0 out of 5.0 by very clean and friendly staff The hotel staff was very friendly and helpful. Our room was clean and comfortable, we had a great experience! August 9, 2013
Rated 5.0 out of 5.0 by Great Room and Service We walked into a very clean and fresh room. The service was excellent. The breakfast was great with many choices. Check-out was quick and easy. When we go back to Watertown, that's where we'll be staying. August 8, 2013
Rated 5.0 out of 5.0 by Best ever! Best service best room! Thank you Holiday Inn for another spectacular stay!! We really enjoy it, and so close to everything! I know I can count on Holiday Inn every time and Watertown did not disappoint! Staff is fabulous! Thank you again, we will be back! August 4, 2013
Rated 5.0 out of 5.0 by Comfort and convenience Room was immaculate and comfortable, free parking, friendly staff, breakfast was generous, and location was ideal (right off highway, in a mall with several other stores and restaurants nearby). Also enjoyed the workout room. Would have liked a hot tub, but there was none, just a pool and sauna. August 3, 2013
Rated 1.0 out of 5.0 by They called it the "quiet room" When the staff told us we were staying in the "quiet room" I knew we were going to have trouble. They told us to let us know if it was noisy (clearly they already knew it would be by the facetious name they'd given it). The room is located directly next to the lounge. I spent the entire night hearing doors slam in the hallway, and people talking in the lobby. I'd already traveled 1800 miles that day by the time I checked in so I was too tired frankly to ask to switch rooms. Knock down the wall and just add this space to the lounge/dining room, cause it's pretty much a part of it anyway. July 31, 2013
Rated 5.0 out of 5.0 by Hotel staff was great All the staff was very nice and helpful. Only con would be the price for that area. a little high. July 29, 2013
Rated 4.0 out of 5.0 by Comfortable bed and clean room. Everything from service to comfort was great. I don't think it was very handicap accessible though. When I reserved the room, I requested a shower stall for my 73 year old mother that could be moved from the shower and the cashier granted that on the phone. When we arrived, we had to remind them and then they told us they only have the one that needs to mounted to the side of the shower. So, only Mom had a good shower :) Otherwise, the beds were very comfortable, room was clean and service was welcoming! July 29, 2013
Rated 5.0 out of 5.0 by An Amazing Choice ! A friend and I were on a fun/shopping getaway. We selected the hotel for its central location. We were welcomed and received immediate service and a choice of cookie. Our room was lovely, clean, new and contained a fridge and microwave. This was an added bonus. There were plenty of towels and toiletry items in the bathroom. I'm a Holiday Inn reward member and received a lovely goody bag in the room. What a fabulous surprise! I phoned the desk a few times and had my queries answered politely and in a timely manner. We were invited to have an ice cream from a freezer in the lobby later in the afternoon. Our room, although near the elevator was very quiet. There was a very good breakfast buffet in the morning and we were able to check out using Canadian money at par. Fantastic hotel choice. I'll definitely be back. July 28, 2013
Rated 5.0 out of 5.0 by very comfortable room after a long day of walking this hotel was an excellant stop. very clean and helpful staff. close to shopping and restaraunts. July 27, 2013
Rated 5.0 out of 5.0 by Friendly and courteous staff What a great staff-particularly at the breakfast buffet. they were always bringing out fresh to replace the empty trays, and it was not an easy job the both mornings we were there due to the high volume of guests. well done. I look forward to staying there next summer. July 26, 2013
Rated 5.0 out of 5.0 by Another Get-away for us As I have said many times there is no room for improvement. When we were down end June we had our usual great stay and when we returned end July it was so nice to see Charlotte and her super staff again! We can't say enough about this location. We are Holiday Inn addicts and this one is THE BEST! July 24, 2013
Rated 5.0 out of 5.0 by Great stay Upon arriving, we were met by a courteous & friendly staff. Our room was ready and set at a comfortable temperature. The day we arrived, the outside temperature was in the high 80s and our room was a comfortable 75 degrees. The room was very clean and well maintained. After going to the room, we asked the reception desk about golf courses in the area and the staff did their best to help us locate a couple within 20 minutes of the hotel. They also recommended some good places for shopping and restaurants that were within walking distance. The only minor problem would be the traffic noise from the interstate but if asked and there were rooms available, I am sure we could have been moved to the other side of the building. I highly recommend this hotel for anyone staying in the Watertown area. July 23, 2013
Rated 5.0 out of 5.0 by Great friendly service Great friendly service, comfortable, clean room. Great breakfast choices, fresh pancakes, etc. They had ice cream from 5-7 in the lobby and cookies earlier in the afternoon. Would definitely stay there again! July 23, 2013
Rated 5.0 out of 5.0 by Great Experience The price was on the high side, but overall superb experience. Watertown in the peak of summer season is a busy place, the place is buzzing with American vacationers and shopping Canadians. The hotel is great, as are all HIE in my experience. July 19, 2013
Rated 5.0 out of 5.0 by Wonderful stay! The room was very clean. The bed and pillows were great! The king suite was very quiet. Unfortunately, We didn't sample the breakfast. I would stay again and again! July 14, 2013
Rated 5.0 out of 5.0 by Very Nice Experience Very nice experience … staff is very cooperative and considerate… Based on request they provide me upgrade and did all possible to make my stay enjoyable Thanks staff keep it up July 12, 2013
Rated 5.0 out of 5.0 by Fantastic We have stayed here at least 4 or 5 times, Every time was absolutely PERFECT in all aspects July 8, 2013
Rated 5.0 out of 5.0 by Very clean, new, spacious along with friendly service! Four of us stopped by the Holiday Inn Express on our way home to Toronto after spending some time in Maine and New Hampshire! Both couples were extremely happy with the rooms and the staff! The hotel is very handy to all kinds of dining and shopping as well! I would highly reccomend staying at the Holiday Inn Express in Watertown, New York if you are visiting or just passing through!! July 5, 2013
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