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Rated 4.1 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Very friendly and clean place to stay The Watertown Holiday Inn Express is a very nice place to stay. The breakfast center in the morning has an excellent choice of items to accommodate people choices. October 18, 2014
Rated 5.0 out of 5.0 by Buisness trip it was fine everything went good staff and room were nice. October 17, 2014
Rated 5.0 out of 5.0 by Friendly staff, wonderful breakfast and fun pool area. I would stay at this place again. the Experience overall was wonderful. October 14, 2014
Rated 4.0 out of 5.0 Good staff The breakfast lady was great. Very friendly and nice. She deserves a raise. October 10, 2014
Rated 3.0 out of 5.0 by ROOM WAS GOOD BEDS WERE NICE HOT TUB WAS OUT OF ORDER. DESK STAFF WAS BUSY WHEN CHECKING IN October 10, 2014
Rated 5.0 out of 5.0 by super great service Told the desk staff about a slow shower drain and it was fixed the same day. Had our grandkids there and they wanted hot chocolate and the staff got some packets for us on 2 different occasions. the male life guard on duty Oct. 2 was professional and very safety conscious, not afraid to inform people of the rules. We'll be back! October 8, 2014
Rated 3.0 out of 5.0 by Maybe They Had a Bad Day We checked into our non-smoking room and it smelled like smoke. It was a former smoking room, they said, but it still smelled. They kindly put us into a handicapped room (the only room available with a king bed), which was fine with us. One of the pools was very cold and the lifeguard had no idea what was wrong or when it would be fixed. Some young children were frolicking in the hot tub unattended by any adults. It was difficult to relax with my girlfriend with kids splashing around. I wish the lifeguard would have enforced the pool rules. The breakfast was okay but the pancake machine was not producing pancakes. Staff had a hard time getting it to work until breakfast had ended and 3 or 4 pancakes came out. These problems could have been alleviated by more training or empowering employees to take action or paying for better employees. October 7, 2014
Rated 1.0 out of 5.0 by Poor room quality Upon arrival, our assigned room smelled horribly of smoke. When I made the front desk aware, they moved us to a different room, yet one like we had reserved was not available. One of the housekeepers had told us to wait and let her take the "ionizer" machine up first. With my allergies and asthma, I was not willing to risk this, and this also would not remove the smell that had already permeated the bedding, etc. This is supposed to be a smoke free hotel. While getting the extra blanket out in this second room, we found blood on the blanket. The shower curtain was very dingy and dirty. The refrigerator did not cool, and the faucet would not shut off without working at it for a few minutes. After swimming that evening, we were hoping to shower, yet when the shower was turned on the hose going into the wall shot out and was not able to be quickly repaired. We were then moved to a third room, which only had 2 queen beds for our family of 6. This was also close to 11pm at night. The highlight of the hotel was that the soap and shampoo smelled good, and what breakfast was available was pretty good. There were many items that were missing and not filled as well. This is not the type of experience that we expect from a Holiday Inn Express, and I guess unfortunately will play a role in where we decide to stay in the future. We were able to get our hotel rate reduced when we asked.....yet I would have rather paid our full price and had a good experience in the room type we had reserved. October 2, 2014
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