Rated 4.5 out of 5 by 205
Rated 5.0 out of 5.0 by scrapbook68 Great Staff and hotel
My stay at Holiday Inn Express - Watertown was very pleasant. Had a great weekend with friendly staff and great friends in a very inviting setting.
September 30, 2015
Rated 4.0 out of 5.0 by rocky111 Restaurant and Bar
An attached restaurant and bar would be great. Your hotel and staff are excellent. I have stayed here several times over the last few years and this hotel has been nicely maintained.
September 29, 2015
Rated 5.0 out of 5.0 by Aunt and Uncle Comfortable bed and great breakfast
We were attending a great niece's wedding and the Holiday Inn Express was a good location.
September 23, 2015
Rated 4.0 out of 5.0 by Noneinparticular It was everything we expected.
The best thing was the friendliness and efficiency of the staff. They made us feel at home the minute we walked in and this continued until we left.
September 18, 2015
Rated 4.0 out of 5.0 by Craigermags1968 Nice hotel and great staff
I stay here several times a year. It is clean and comfortable and the staff is top notch! The mattress in my room is close to needing replaced and was not quite as supportive as I have come to expect at IHG. The pancake machine had some issues that interrupted breakfast production.
I will return to this hotel again and again and I recommend it to you!
September 1, 2015
Rated 4.0 out of 5.0 by TerBear23 Trip to a Supper Club in Watertown
Went to Watertown to meet relatives for dinner at Elias Inn. Did not want to drive 50 miles back home and stayed at the Holiday Inn in Watertown. Just what we needed. The hotel was conveniently located. The receptionist was efficient , friendly and helpful. The hot tub provided a chance to wind down after the drive along with a view of the circus located in the field behind the hotel. The room was clean and comfortable. The bed was comfortable with plenty of pillows. The breakfast the next day had adequate choices and was tasty. The coffee was freshly brewed and tasty. What more does one need for a quick overnight??
September 1, 2015
Rated 5.0 out of 5.0 by fuzzycottontop Breakfast room
Room was too small in accommodating all of the guests. Seemed to be always bumping into someone in navigating through
August 31, 2015
Rated 2.0 out of 5.0 by unhappy travelers 101 Less than Expected
We checked in and proceeded to our room. When entering the hotel you need to go through the smoking area and for non smokers this is annoying. The room we were given was a 2 bed queen. There was hair in the tub, on the bathroom floor and by the sink. Food was left in the refrigerator from the previous patron. The pillows were stained and used. The carpet had something spilled on it in front of the bed and the dust cover on the bed was soiled. We went to the front desk to complain and were told this was the third room this evening she had to change out due to the housekeeping. We were given the only available room left which was a king. The rate for a military discount didn't seem appropriate when the gentleman on the phone was quoted the corporate rate lower. The next morning I asked why we were not compensated on our bill for having to relocate ourselves to another room at 10:00pm. The front desk attendant stated this was the first time anything like this had happened and we could complain on the survey. She stated I could leave a note for management. I know this wasn't the first time since my stay in May of this year (2015) I had to get house keeping to clean up fingernail clippings off the dresser upon check in. The staff at check in was attentive and changed our room when we confronted them with the situation. The staff at check out didn't seem interested in helping me with the problems we encountered or correcting the wrong. Even as much as offering a discount on the room rate for the inconvenience.
In May we stayed in a Holiday Inn Express in Fremont Ohio as well and the experience was 180 out from your hotel.
August 28, 2015