Rated 4.5 out of 5 by 44
Rated 4.0 out of 5.0 by sas8984 Friendly Staff
The building seemed different from typical layout, so I assume it was purchased from a previous owner. However, everything else was what I have come to expect from a Holiday Inn Express. Staff was very attentive and friendly.
October 20, 2013
Rated 5.0 out of 5.0 Front Desk Customer Service
Exceptional customer service by your front desk manager on duty when I checked in on Friday night, Sep 27th. I believe her name is Melissa. She was "over-the-top" in terms of how well she handled my reservation, all with a very friendly tone + a smile.
One of the best experiences of someone helping a traveler out in a time of need that I've ever had...and I travel a LOT!
October 1, 2013
Rated 5.0 out of 5.0 by tiparker Wonderful visit!
I have stayed at this hotel 3 times and every time has been wonderful. I want to give a big shout out to Brian at the front desk. He went out of his way for my daughter, her friend, my friend, and me one late night. Thank you Brian. The desk clerks are all nice and very supportive of the atmosphere of the weekend; be it a weeding or a football game. Please stay at this hotel! I will be back next year!
September 25, 2013
Rated 3.0 out of 5.0 by CM643 Odd layout
Room was standard Holiday in express, clean sheets and linen but could have used a little dusting around the TV and Desk. The layout of the Hotel was Odd...the elevator was in the Middle of the property and the only alternative was a very steep set of stairs to the 2nd floor or walk to the end of the hall and backtrack to my room.
Cant recommend this location for older travelers or persons with more than a little bit of luggage. IHG recognition was a bottle of water and a balance written on the room key holder ....Hmmm ?
September 23, 2013
Rated 4.0 out of 5.0 by Halloweve Neat and clean
My husband and I were visiting family for the weekend. I found the room to be clean and orderly, the rate was reasonably priced and the breakfast selection was impressive! I would definitely recommend this hotel to anybody.
September 22, 2013
Rated 5.0 out of 5.0 by sktmn Very quiet---very clean.
This was one of the cleanest hotels we have ever stayed at. No streaks on the mirrors, no buildup in the corners, just spotless.
The staff were helpful, friendly and gave us a great suggestion for dinner. Comfy beds and a very quiet atmosphere. We loved it!.
September 11, 2013
Rated 5.0 out of 5.0 by DinkyDuck Clean, comfortable, awesome breakfast
Very clean, comfortable beds, rooms are spacious refrigerator in rm blow dryers and if u forget something they can get it for you. Oh and the continental breakfast awesome. No issues here great place to stay.
September 4, 2013
Rated 5.0 out of 5.0 Met the Need
I had traveled almost 2000 miles that week and I was ready to rest. I arrived at a different hotel at 8:30pm and was told my room was not ready - seriously. I had almost booked at the HIE in Watertown, but at the last minute chose this other hotel. I had the counter person call over and the HIE Watertown fixed me up with a room at a reduce price. Since I am a Priority Club member I was also given late checkout that helped us prepare for the wedding. I have had not so favorable experience in two other chains within the last month, beside the one that did not have my room ready. I told my wife I was cutting up my other member cards and sticking with IHG from here on out.
August 20, 2013
Rated 5.0 out of 5.0 by Woody28 Accommodating smokers
As a smoker in a non-smoking hotel, I'd asked for a room by an exit that would allow 24 hour (key-card secured) access, so I could go outside to smoke with minimal hassle. They'd given me a room that had fulfilled that request, and I sincerely appreciated it.
August 20, 2013
Rated 5.0 out of 5.0 by polzin89 Great relaxing stay
Visited for a family reunion and what a wonderful place to stay! The staff was 100% on their game! I can not praise them enough. They had a number of youth baseball teams there and us, they handled everyone so well! I would not hesitate to stay again, plus location to outlet was wonderful! A++++++
August 5, 2013
Rated 5.0 out of 5.0 by MOTB13 Excellent Staff
Tracy was a great help. I worked with her for months prior to our visit to set up our room block. She was of great help as our block grew to at least 30 rooms. We decided to rent a conference room for our rehearsal dinner and when we needed more space she returned after her shift to accommodate our needs. Selena checked on us several times to make sure our guest were comfortable. The breakfast service was efficient considering the large number of guests. After we had all checked out I received a phone call from Tracy that one of our guests had left behind items of $ value and they had turned them in. Integrity in this day and age you don't always experience. Kudos to them and if I new their name I would give them credit here. Overall I would highly recommend to all.
August 4, 2013
Rated 5.0 out of 5.0 by flyingtxdoc Good Airport Hotel if flying private aircraft
Short walk to airport if flying in. Would stay here again on way to AirVenture at Oshkosh.
August 3, 2013
Rated 3.0 out of 5.0 by burgersdaughter stayed for one night
we had stayed for a night to take my daughter swimming during our hot weeks we had. The rooms are spacious and really like the bedding loved all the breakfast choices. but the down side is i found alot of hair in the bathroom and even in my bed....... also the pool was very small and really cloudy and smelled heavily of chlorine but other wise a very nice property!
July 31, 2013
Rated 5.0 out of 5.0 by scmcac great breakfast and cookies
The hotel was in a good location. There was a Taco Bell, Perkins, and Culvers all within walking distance. The rooms were clean and had a refrigerator. It had a small exercise room and pool. The breakfast had a lot of choices and the cinnamon rolls were delicious. They had a variety of fresh baked cookies at the front desk each day. When we first arrived, there was no one at the front desk, so there was a sign to pick up a phone to contact someone and it took awhile for someone to appear. That is the only problem we had our entire time and once the front desk person was there, she was very friendly and helpful throughout our stay. She even printed off a schedule for the local movie theater for us...the movies there were only $3! I would definitely stay at this hotel again if in the area.
July 26, 2013
Rated 5.0 out of 5.0 by gnome Excellent Hotel
The Watertown HI has courteous and helpful staff. I have always had a good experience and find the room, the food, and the service top notch.
July 18, 2013
Rated 5.0 out of 5.0 by Kara829 Amazing guest service
My family has stayed at this hotel many, many times. The staff is so amazing. My mother is on oxygen and everytime we go they have her extra oxygen tanks all ready in our room.
This visit we got back to our room late with drinks and snacks for the fridge. It must have been left on too long because it was completely frozen solid. It wasn't blowing any air. I called the front desk and at 1030 at night they brought us a new fridge and took the other one out!
They are always the nicest, most accommodating group of people!
The breakfast is always amazing. Buffets do not have as many selections as they do! The kids love the pancake machine.
I always appreciate all they do, including putting up with my kids and nieces always asking for stuff from them.
July 9, 2013
Rated 5.0 out of 5.0 by Kuhn Wonderful stay with great handicap accessabiltiy!
I went with my elderly parents to a nephews wedding. When booking the room I asked for handicap access. We did not like the first room assigned to us. The hotel was full, but the staff pleasantly and efficiently rearranged the rooms so we got one that met all our needs!
Thank you to a great hotel staff!
July 5, 2013
Rated 5.0 out of 5.0 by lynz48 welcoming staff great value
The front desk people were great and the housekeepers, as well.
June 17, 2013
Rated 5.0 out of 5.0 by Stanley40 Comfortable and welcoming
I have stayed at this Holiday Inn Express frequently, and I am consistently pleased with the service and friendliness of the staff, their willingness to work with my schedule, the quality of the rooms, and the overall atmosphere. Its location also puts you close to plenty of stores, restaurants, etc.
May 30, 2013
Rated 5.0 out of 5.0 by VThompson Excellent Staff
I had initial conversations with Cheryl to set up a block of rooms for our wedding. She was very helpful and understanding of our needs. Tracy was also a big help when we needed to make some changes and was always cheerful and easy to talk to. The front desk had all the information we needed, such as directions and recommendations.
May 17, 2013
Rated 4.0 out of 5.0 by Cin07 Enjoyed Our Stay
We always stay at this Holiday Inn while visiting our daughter. We have always been happy with the service, rooms and breakfast.
The staff are happy and very glad to make your stay a pleasant one.. Thanks for a wonderful stay.
May 17, 2013
Rated 5.0 out of 5.0 by Crossman Excellent facility overall
Not enough good words to describe it. Excellent facility
May 1, 2013
Rated 4.0 out of 5.0 by PAFISH10 Nice Place to Stay
Overall visit was nice. Room heat thermostat was not working correctly and the room was very hot when first entered (room 208).
No other issues. I appreciate that the water is 'soft water'.
April 8, 2013
Rated 5.0 out of 5.0 by KatzWorld Great Hotel!!!
Thank you for a wonderful weekend; and also for your understanding of my limited mobility and for giving us a room that made it much easier for me to get around in the hotel. We have stayed with you in the past many times and have always been very satisfied with the accommodations and staff service. We will absolutely stay here again.
April 7, 2013
Rated 5.0 out of 5.0 by Wingrider Enjoyable Stay
Arrived to find the staff very friendly and knowledgeable of local Restrauents. Room was very clean and bed was very comfortable. Ceiling and wall above shower needed to be repainted. as paint was cracked and ceiling showed some water spots. Breakfast offered a good selection of food amd tasted good as well. Serving area was tight with just a few guests wishing to collect their foods..
April 5, 2013
Rated 3.0 out of 5.0 by BFeld Well staffed but lacking quiet surroundings
The staff at the hotel is very friendly and accommodating, and the amenities within the room are fine (clean, bed is comfortable). However, my room was at the top of the stairs and I could hear guests coming up and down the stairs frequently. I caoul dalso hear a lot of noise coming from the street. Overall, I am not expecting a sound proof room but the physical structure did little to dampen any noise.
April 1, 2013
Rated 4.0 out of 5.0 by Rob1103 Comfortable and night staff is very friendly
This is the second time I have stayed at this location and i will be back. John the night front desk staff is great and very helpful. He went out of his way to find a bottle opener for me.
My only complaints were my room didn't have a microwave and the morning desk staff was hard to find. It seems there is never anyone at the desk and when I did find them it was if I was bothering them.
March 24, 2013
Rated 5.0 out of 5.0 by CMH71 Nice accomodations, price a little high
Room was clean and breakfast was good
They ran out of towels during our stay
March 16, 2013
Rated 5.0 out of 5.0 by Kim11111 food
It was so nice to come in from the snow storm and to be offered hot soup and something to drink. It was great that I was given a bottle of water to have in my room!!! Everyone was so nice. The room was clean and comfortable.
Thank-you for everything that you do.
March 11, 2013
Rated 3.0 out of 5.0 by Lvan Small Jacuizzi bathtubs
The Jacuzzi tub was really small for the amount you pay for the room. The tubs wouldn't keep the water in and the person at the desk talked to me like I was dumb and it took him a while to fix and was cranky
February 8, 2013