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Rated 4.4 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by good stay everything was fine except was not able to connect to the internet wirelessly June 9, 2014
Rated 4.0 out of 5.0 by staff freindliness very helpful and welcoming staff; great attention to detail and availability June 4, 2014
Rated 5.0 out of 5.0 by Bed Comfortable bed but much too tall for a handicapped person to get in to and out of! What are people thinking? Otherwise a great place to stay! June 2, 2014
Rated 5.0 out of 5.0 by Clean, friendly, and comfortable stay. I stay at this Holiday Inn Express frequently for business purposes, and I am very happy with the service and the friendliness. May 27, 2014
Rated 3.0 out of 5.0 by Watertown Experience Everything generally Holiday Inn excellent. Had some difficulty with frequent but short internet interruptions. Consistent maintenance of steady internet connection has become critical to my stops. April 21, 2014
Rated 5.0 out of 5.0 by Good location I stay at this hotel 3-4 times per year when I visit central Wisconsin. I love this town and this hotels location within this town. I can walk to a variety of restaurants form this hotel. It is a comfortable hotel, makes ytou fell like home. April 16, 2014
Rated 3.0 out of 5.0 by Speed Skating Group Although we were somewhat comfortable with the amenities, (I will address that in a min.)the quality of the hotel and stay, I am concerned about the overall safety in the hotel, I am a conceal carry holder and upon arriving I see a "no weapons" sign. Fine. If I was told about this when making the reservation I would have stayed at another property. This is something I tell my friends. I did not see any security that could respond in a reasonable time. If I am going to purchase a room with no security in place because you think you are safe by trying to take away my security I will take my business else where. On a side maintenance issue. The sink and the tube backed up and stayed backed up for some time after using them. I would have loved to give my children a bath but my wife and I were concerned about what was in the drains. Moving on to the beds. I loved the fact that you have multiple choices for pillows (especially the firm pillows!!!!) I did not care so much for the hair I found sticking to the pillow case. When we found the hair it made us want to look for more.... I believe these are 2 issues that could have been avoided. April 3, 2014
Rated 5.0 out of 5.0 by LOVE HOLIDAY INN EXPRESS I always love to stay at HIE, rooms are very comfortable and the staff is very helpful,accommodating. It's almost like taking a mini vacation when I have to work out of town :-)) March 21, 2014
Rated 5.0 out of 5.0 by Great Service The staff was wonderful! Can't wait to come back!! January 20, 2014
Rated 5.0 out of 5.0 by Great place to stay, very clean Very enjoyable time spent. I always feel like I'm getting into a clean bed and I'm not afraid to take a relaxing bath in the tub. Staff is very friendly and courteous. Good breakfast too, lots of choices. January 11, 2014
Rated 5.0 out of 5.0 by wonderful people work here We needed several rooms and special accomadations for our unexpected stay. The folks in Watertown went way above our expectations. The late checkout was ecspecially appreciated. January 10, 2014
Rated 5.0 out of 5.0 by Stay at this Holiday Inn Express in Watertown, WI Hello, This is the second time I've stayed at this property - and each time was excellent. They make excellent cookies which are avilable throughout the day - the staff is great - the morning breakfast is varied and appropriate for everyone. The hotel is also located within walking distance of restaurants to eat in - and sleeping in the hotel was easy - very comfortable beds. We had a 2-bed (queen-size) room - had a microwave and refrigerator in it as well as a very nice TV and coffee pot. The TV Channel selection is a little limited especially for movie channels but otherwise all was well. I highly recommend this place for your stay in Watertown, WI! December 30, 2013
Rated 2.0 out of 5.0 by Unlocked Room I came back to my room on the 2nd night of my stay to find my door propped open. Nobody was able to tell me how this could have happened but thankfully nothing was stolen. I was told that I would receive a credit for 50% of the room cost and additional reward club points and neither of these were given. Disappointing that people don't follow up on their committments made to customers. December 23, 2013
Rated 3.0 out of 5.0 by Reasonable Stay The layout of this facility is a little weird, elevators are near the center of the building, the main lobby doesn't have an open layout so everything is around a corner. The location is great but be careful, this area seems to have some new road construction because my GPS had issues getting to the hotel, but it is easy to get to. Facility is a little dated but comfortable. December 23, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express in Watertown, WI Clean, comfortable rooms. Friendly staff. Good breakfast. We had a pleasant stay. November 21, 2013
Rated 5.0 out of 5.0 by Repeat stay As always, warmly welcomed as "old friends", clean room, warm cookies, good breakfast, quiet - what more could you ask for! November 20, 2013
Rated 4.0 out of 5.0 by Working in Watertown I've stayed at this hotel several times in the last few years while on business in Watertown. The room is always clean, the staff friendly & it is very convenient to my workplace. I was disappointed at the noise in the hallway in the morning this visit. Also, would prefer sausage over bacon for the breakfast. Otherwise, it was a very nice stay! November 19, 2013
Rated 4.0 out of 5.0 by Good Value Great place to rest after a long day of driving and working. November 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! We spent one night at the Holiday Inn Express in Watertown and was very happy with our stay. Front desk person was very helpful in providing local restaurants to eat. Beds were comfortable. Room was clean. Breakfast area was clean and offered a good selection of breakfast items. We would stay there again. November 14, 2013
Rated 5.0 out of 5.0 Great place to stay away from home as always! Great staff, good bed, very clean and great breakfast! The only thing I can complain about is there was no microwave. October 30, 2013
Rated 3.0 out of 5.0 by Comfortable bed , bad room layout,noisy hotel. Probably one of the more comfortable hotel beds I've ever slept on once I got to sleep. The problem is the extremely thin walls and the fact that all the room doors slam shut and can be heard far down the hallway. The room layout was also disappointing. The bathroom sink is located out in the room by the front door and not in the bathroom with the tub and toilet where it belongs. Nothing worse than trying to shower and get ready in the morning while trying not to wake up the other person/people in the room. October 23, 2013
Rated 5.0 out of 5.0 by Comfortable stay We spent two nights recently. The comfortable bed had two of each kind of pillow - firm and soft. The heating/AC unit had a quiet fan. We used the mini fridge and the microwave. The breakfast includes hot food plus all of the usual continental breakfast foods. Since I need protein, I appreciated being able to get hard boiled eggs. Everything was in good working order, which made our stay there very comfortable - just what we always look for. This was our second stay here in Watertown and I highly recommend it. October 22, 2013
Rated 4.0 out of 5.0 by Friendly Staff The building seemed different from typical layout, so I assume it was purchased from a previous owner. However, everything else was what I have come to expect from a Holiday Inn Express. Staff was very attentive and friendly. October 20, 2013
Rated 5.0 out of 5.0 Front Desk Customer Service Exceptional customer service by your front desk manager on duty when I checked in on Friday night, Sep 27th. I believe her name is Melissa. She was "over-the-top" in terms of how well she handled my reservation, all with a very friendly tone + a smile. One of the best experiences of someone helping a traveler out in a time of need that I've ever had...and I travel a LOT! Thank you!!! October 1, 2013
Rated 5.0 out of 5.0 by Wonderful visit! I have stayed at this hotel 3 times and every time has been wonderful. I want to give a big shout out to Brian at the front desk. He went out of his way for my daughter, her friend, my friend, and me one late night. Thank you Brian. The desk clerks are all nice and very supportive of the atmosphere of the weekend; be it a weeding or a football game. Please stay at this hotel! I will be back next year! September 25, 2013
Rated 3.0 out of 5.0 by Odd layout Room was standard Holiday in express, clean sheets and linen but could have used a little dusting around the TV and Desk. The layout of the Hotel was Odd...the elevator was in the Middle of the property and the only alternative was a very steep set of stairs to the 2nd floor or walk to the end of the hall and backtrack to my room. Cant recommend this location for older travelers or persons with more than a little bit of luggage. IHG recognition was a bottle of water and a balance written on the room key holder ....Hmmm ? September 23, 2013
Rated 4.0 out of 5.0 by Neat and clean My husband and I were visiting family for the weekend. I found the room to be clean and orderly, the rate was reasonably priced and the breakfast selection was impressive! I would definitely recommend this hotel to anybody. September 22, 2013
Rated 5.0 out of 5.0 by Very quiet---very clean. This was one of the cleanest hotels we have ever stayed at. No streaks on the mirrors, no buildup in the corners, just spotless. The staff were helpful, friendly and gave us a great suggestion for dinner. Comfy beds and a very quiet atmosphere. We loved it!. September 11, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, awesome breakfast Very clean, comfortable beds, rooms are spacious refrigerator in rm blow dryers and if u forget something they can get it for you. Oh and the continental breakfast awesome. No issues here great place to stay. September 4, 2013
Rated 5.0 out of 5.0 Met the Need I had traveled almost 2000 miles that week and I was ready to rest. I arrived at a different hotel at 8:30pm and was told my room was not ready - seriously. I had almost booked at the HIE in Watertown, but at the last minute chose this other hotel. I had the counter person call over and the HIE Watertown fixed me up with a room at a reduce price. Since I am a Priority Club member I was also given late checkout that helped us prepare for the wedding. I have had not so favorable experience in two other chains within the last month, beside the one that did not have my room ready. I told my wife I was cutting up my other member cards and sticking with IHG from here on out. August 20, 2013
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