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Rated 4.5 out of 5 by 201 reviewers.
Rated 4.0 out of 5.0 by Nice hotel and great staff I stay here several times a year. It is clean and comfortable and the staff is top notch! The mattress in my room is close to needing replaced and was not quite as supportive as I have come to expect at IHG. The pancake machine had some issues that interrupted breakfast production. I will return to this hotel again and again and I recommend it to you! September 1, 2015
Rated 4.0 out of 5.0 by Trip to a Supper Club in Watertown Went to Watertown to meet relatives for dinner at Elias Inn. Did not want to drive 50 miles back home and stayed at the Holiday Inn in Watertown. Just what we needed. The hotel was conveniently located. The receptionist was efficient , friendly and helpful. The hot tub provided a chance to wind down after the drive along with a view of the circus located in the field behind the hotel. The room was clean and comfortable. The bed was comfortable with plenty of pillows. The breakfast the next day had adequate choices and was tasty. The coffee was freshly brewed and tasty. What more does one need for a quick overnight?? September 1, 2015
Rated 5.0 out of 5.0 by Breakfast room Room was too small in accommodating all of the guests. Seemed to be always bumping into someone in navigating through August 31, 2015
Rated 2.0 out of 5.0 by Less than Expected We checked in and proceeded to our room. When entering the hotel you need to go through the smoking area and for non smokers this is annoying. The room we were given was a 2 bed queen. There was hair in the tub, on the bathroom floor and by the sink. Food was left in the refrigerator from the previous patron. The pillows were stained and used. The carpet had something spilled on it in front of the bed and the dust cover on the bed was soiled. We went to the front desk to complain and were told this was the third room this evening she had to change out due to the housekeeping. We were given the only available room left which was a king. The rate for a military discount didn't seem appropriate when the gentleman on the phone was quoted the corporate rate lower. The next morning I asked why we were not compensated on our bill for having to relocate ourselves to another room at 10:00pm. The front desk attendant stated this was the first time anything like this had happened and we could complain on the survey. She stated I could leave a note for management. I know this wasn't the first time since my stay in May of this year (2015) I had to get house keeping to clean up fingernail clippings off the dresser upon check in. The staff at check in was attentive and changed our room when we confronted them with the situation. The staff at check out didn't seem interested in helping me with the problems we encountered or correcting the wrong. Even as much as offering a discount on the room rate for the inconvenience. In May we stayed in a Holiday Inn Express in Fremont Ohio as well and the experience was 180 out from your hotel. August 28, 2015
Rated 5.0 out of 5.0 by Great Place to Stay in Watertown My children and their spouses joined me on a trip to my hometown. The Watertown Holiday Inn Express was a wonderful place to stay. We arrived to the smell of fresh cookies in the lobby. Our rooms were clean and quiet. The breakfasts in the great room were particularly impressive. The bacon was perfectly cooked and the omelets were excellent. Good coffee as well! My grown children took advantage of the fitness room. The staff members we encountered were unfailingly polite and enthusiastic. The rooms were clean and quiet, and even had a choice of firm or soft pillows! I will definitely stay here again on future visits. August 24, 2015
Rated 5.0 out of 5.0 by Perfect! We were there for a bday party in the conference room (totally recommend using Perkins next door for catering, food prepared by Bo was unbelievably good!), the room was perfect. Our own room was clean, large, everything we needed, felt like we were home. Staff was friendly. Breakfast was great. Wish we could have tried the pool, which looked awesome, but we couldn't (fresh tattoos). Next time..... and there WILL be a next time! August 13, 2015
Rated 3.0 out of 5.0 by Stay for one night was fair I asked for a price match but did not get it. No effort was given to even want to offer it to me. Beds slept fairly well. Room smelled funny and musy. August 10, 2015
Rated 2.0 out of 5.0 by Watertown Wisconsin HI The hotel is easy to find and check in was easy. Parking was easy. Elevator is not conveniently placed. Had to walk the length of the hotel to find the elevator. Pool and work out room are where they should be. The room was clean and had a fridge. The beds needed to be replaced. The mattress was extremely soft and made sleeping difficult. The shower was soft water so it felt like the soap was not rinsing off. Breakfast the first morning was met food and coffee shortages. The lady working the area must have been hit with a major rush and could not seem to recover. Morning two was better. August 9, 2015
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