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Rated 4.5 out of 5 by 84 reviewers.
Rated 2.0 out of 5.0 by Unlocked Room I came back to my room on the 2nd night of my stay to find my door propped open. Nobody was able to tell me how this could have happened but thankfully nothing was stolen. I was told that I would receive a credit for 50% of the room cost and additional reward club points and neither of these were given. Disappointing that people don't follow up on their committments made to customers. December 23, 2013
Rated 3.0 out of 5.0 by Reasonable Stay The layout of this facility is a little weird, elevators are near the center of the building, the main lobby doesn't have an open layout so everything is around a corner. The location is great but be careful, this area seems to have some new road construction because my GPS had issues getting to the hotel, but it is easy to get to. Facility is a little dated but comfortable. December 23, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express in Watertown, WI Clean, comfortable rooms. Friendly staff. Good breakfast. We had a pleasant stay. November 21, 2013
Rated 5.0 out of 5.0 by Repeat stay As always, warmly welcomed as "old friends", clean room, warm cookies, good breakfast, quiet - what more could you ask for! November 20, 2013
Rated 4.0 out of 5.0 by Working in Watertown I've stayed at this hotel several times in the last few years while on business in Watertown. The room is always clean, the staff friendly & it is very convenient to my workplace. I was disappointed at the noise in the hallway in the morning this visit. Also, would prefer sausage over bacon for the breakfast. Otherwise, it was a very nice stay! November 19, 2013
Rated 4.0 out of 5.0 by Good Value Great place to rest after a long day of driving and working. November 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! We spent one night at the Holiday Inn Express in Watertown and was very happy with our stay. Front desk person was very helpful in providing local restaurants to eat. Beds were comfortable. Room was clean. Breakfast area was clean and offered a good selection of breakfast items. We would stay there again. November 14, 2013
Rated 5.0 out of 5.0 Great place to stay away from home as always! Great staff, good bed, very clean and great breakfast! The only thing I can complain about is there was no microwave. October 30, 2013
Rated 3.0 out of 5.0 by Comfortable bed , bad room layout,noisy hotel. Probably one of the more comfortable hotel beds I've ever slept on once I got to sleep. The problem is the extremely thin walls and the fact that all the room doors slam shut and can be heard far down the hallway. The room layout was also disappointing. The bathroom sink is located out in the room by the front door and not in the bathroom with the tub and toilet where it belongs. Nothing worse than trying to shower and get ready in the morning while trying not to wake up the other person/people in the room. October 23, 2013
Rated 5.0 out of 5.0 by Comfortable stay We spent two nights recently. The comfortable bed had two of each kind of pillow - firm and soft. The heating/AC unit had a quiet fan. We used the mini fridge and the microwave. The breakfast includes hot food plus all of the usual continental breakfast foods. Since I need protein, I appreciated being able to get hard boiled eggs. Everything was in good working order, which made our stay there very comfortable - just what we always look for. This was our second stay here in Watertown and I highly recommend it. October 22, 2013
Rated 4.0 out of 5.0 by Friendly Staff The building seemed different from typical layout, so I assume it was purchased from a previous owner. However, everything else was what I have come to expect from a Holiday Inn Express. Staff was very attentive and friendly. October 20, 2013
Rated 5.0 out of 5.0 Front Desk Customer Service Exceptional customer service by your front desk manager on duty when I checked in on Friday night, Sep 27th. I believe her name is Melissa. She was "over-the-top" in terms of how well she handled my reservation, all with a very friendly tone + a smile. One of the best experiences of someone helping a traveler out in a time of need that I've ever had...and I travel a LOT! Thank you!!! October 1, 2013
Rated 5.0 out of 5.0 by Wonderful visit! I have stayed at this hotel 3 times and every time has been wonderful. I want to give a big shout out to Brian at the front desk. He went out of his way for my daughter, her friend, my friend, and me one late night. Thank you Brian. The desk clerks are all nice and very supportive of the atmosphere of the weekend; be it a weeding or a football game. Please stay at this hotel! I will be back next year! September 25, 2013
Rated 3.0 out of 5.0 by Odd layout Room was standard Holiday in express, clean sheets and linen but could have used a little dusting around the TV and Desk. The layout of the Hotel was Odd...the elevator was in the Middle of the property and the only alternative was a very steep set of stairs to the 2nd floor or walk to the end of the hall and backtrack to my room. Cant recommend this location for older travelers or persons with more than a little bit of luggage. IHG recognition was a bottle of water and a balance written on the room key holder ....Hmmm ? September 23, 2013
Rated 4.0 out of 5.0 by Neat and clean My husband and I were visiting family for the weekend. I found the room to be clean and orderly, the rate was reasonably priced and the breakfast selection was impressive! I would definitely recommend this hotel to anybody. September 22, 2013
Rated 5.0 out of 5.0 by Very quiet---very clean. This was one of the cleanest hotels we have ever stayed at. No streaks on the mirrors, no buildup in the corners, just spotless. The staff were helpful, friendly and gave us a great suggestion for dinner. Comfy beds and a very quiet atmosphere. We loved it!. September 11, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, awesome breakfast Very clean, comfortable beds, rooms are spacious refrigerator in rm blow dryers and if u forget something they can get it for you. Oh and the continental breakfast awesome. No issues here great place to stay. September 4, 2013
Rated 5.0 out of 5.0 Met the Need I had traveled almost 2000 miles that week and I was ready to rest. I arrived at a different hotel at 8:30pm and was told my room was not ready - seriously. I had almost booked at the HIE in Watertown, but at the last minute chose this other hotel. I had the counter person call over and the HIE Watertown fixed me up with a room at a reduce price. Since I am a Priority Club member I was also given late checkout that helped us prepare for the wedding. I have had not so favorable experience in two other chains within the last month, beside the one that did not have my room ready. I told my wife I was cutting up my other member cards and sticking with IHG from here on out. August 20, 2013
Rated 5.0 out of 5.0 by Accommodating smokers As a smoker in a non-smoking hotel, I'd asked for a room by an exit that would allow 24 hour (key-card secured) access, so I could go outside to smoke with minimal hassle. They'd given me a room that had fulfilled that request, and I sincerely appreciated it. August 20, 2013
Rated 5.0 out of 5.0 by Great relaxing stay Visited for a family reunion and what a wonderful place to stay! The staff was 100% on their game! I can not praise them enough. They had a number of youth baseball teams there and us, they handled everyone so well! I would not hesitate to stay again, plus location to outlet was wonderful! A++++++ August 5, 2013
Rated 5.0 out of 5.0 by Excellent Staff Tracy was a great help. I worked with her for months prior to our visit to set up our room block. She was of great help as our block grew to at least 30 rooms. We decided to rent a conference room for our rehearsal dinner and when we needed more space she returned after her shift to accommodate our needs. Selena checked on us several times to make sure our guest were comfortable. The breakfast service was efficient considering the large number of guests. After we had all checked out I received a phone call from Tracy that one of our guests had left behind items of $ value and they had turned them in. Integrity in this day and age you don't always experience. Kudos to them and if I new their name I would give them credit here. Overall I would highly recommend to all. August 4, 2013
Rated 5.0 out of 5.0 by Good Airport Hotel if flying private aircraft Short walk to airport if flying in. Would stay here again on way to AirVenture at Oshkosh. August 3, 2013
Rated 3.0 out of 5.0 by stayed for one night we had stayed for a night to take my daughter swimming during our hot weeks we had. The rooms are spacious and really like the bedding loved all the breakfast choices. but the down side is i found alot of hair in the bathroom and even in my bed....... also the pool was very small and really cloudy and smelled heavily of chlorine but other wise a very nice property! July 31, 2013
Rated 5.0 out of 5.0 by great breakfast and cookies The hotel was in a good location. There was a Taco Bell, Perkins, and Culvers all within walking distance. The rooms were clean and had a refrigerator. It had a small exercise room and pool. The breakfast had a lot of choices and the cinnamon rolls were delicious. They had a variety of fresh baked cookies at the front desk each day. When we first arrived, there was no one at the front desk, so there was a sign to pick up a phone to contact someone and it took awhile for someone to appear. That is the only problem we had our entire time and once the front desk person was there, she was very friendly and helpful throughout our stay. She even printed off a schedule for the local movie theater for us...the movies there were only $3! I would definitely stay at this hotel again if in the area. July 26, 2013
Rated 5.0 out of 5.0 by Excellent Hotel The Watertown HI has courteous and helpful staff. I have always had a good experience and find the room, the food, and the service top notch. July 18, 2013
Rated 5.0 out of 5.0 by Amazing guest service My family has stayed at this hotel many, many times. The staff is so amazing. My mother is on oxygen and everytime we go they have her extra oxygen tanks all ready in our room. This visit we got back to our room late with drinks and snacks for the fridge. It must have been left on too long because it was completely frozen solid. It wasn't blowing any air. I called the front desk and at 1030 at night they brought us a new fridge and took the other one out! They are always the nicest, most accommodating group of people! The breakfast is always amazing. Buffets do not have as many selections as they do! The kids love the pancake machine. I always appreciate all they do, including putting up with my kids and nieces always asking for stuff from them. Thank you!!! July 9, 2013
Rated 5.0 out of 5.0 by Wonderful stay with great handicap accessabiltiy! I went with my elderly parents to a nephews wedding. When booking the room I asked for handicap access. We did not like the first room assigned to us. The hotel was full, but the staff pleasantly and efficiently rearranged the rooms so we got one that met all our needs! Thank you to a great hotel staff! July 5, 2013
Rated 5.0 out of 5.0 by welcoming staff great value The front desk people were great and the housekeepers, as well. June 17, 2013
Rated 5.0 out of 5.0 by Comfortable and welcoming I have stayed at this Holiday Inn Express frequently, and I am consistently pleased with the service and friendliness of the staff, their willingness to work with my schedule, the quality of the rooms, and the overall atmosphere. Its location also puts you close to plenty of stores, restaurants, etc. May 30, 2013
Rated 5.0 out of 5.0 by Excellent Staff I had initial conversations with Cheryl to set up a block of rooms for our wedding. She was very helpful and understanding of our needs. Tracy was also a big help when we needed to make some changes and was always cheerful and easy to talk to. The front desk had all the information we needed, such as directions and recommendations. May 17, 2013
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