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Rated 4.4 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Accommodating smokers As a smoker in a non-smoking hotel, I'd asked for a room by an exit that would allow 24 hour (key-card secured) access, so I could go outside to smoke with minimal hassle. They'd given me a room that had fulfilled that request, and I sincerely appreciated it. August 20, 2013
Rated 5.0 out of 5.0 by Great relaxing stay Visited for a family reunion and what a wonderful place to stay! The staff was 100% on their game! I can not praise them enough. They had a number of youth baseball teams there and us, they handled everyone so well! I would not hesitate to stay again, plus location to outlet was wonderful! A++++++ August 5, 2013
Rated 5.0 out of 5.0 by Excellent Staff Tracy was a great help. I worked with her for months prior to our visit to set up our room block. She was of great help as our block grew to at least 30 rooms. We decided to rent a conference room for our rehearsal dinner and when we needed more space she returned after her shift to accommodate our needs. Selena checked on us several times to make sure our guest were comfortable. The breakfast service was efficient considering the large number of guests. After we had all checked out I received a phone call from Tracy that one of our guests had left behind items of $ value and they had turned them in. Integrity in this day and age you don't always experience. Kudos to them and if I new their name I would give them credit here. Overall I would highly recommend to all. August 4, 2013
Rated 5.0 out of 5.0 by Good Airport Hotel if flying private aircraft Short walk to airport if flying in. Would stay here again on way to AirVenture at Oshkosh. August 3, 2013
Rated 3.0 out of 5.0 by stayed for one night we had stayed for a night to take my daughter swimming during our hot weeks we had. The rooms are spacious and really like the bedding loved all the breakfast choices. but the down side is i found alot of hair in the bathroom and even in my bed....... also the pool was very small and really cloudy and smelled heavily of chlorine but other wise a very nice property! July 31, 2013
Rated 5.0 out of 5.0 by great breakfast and cookies The hotel was in a good location. There was a Taco Bell, Perkins, and Culvers all within walking distance. The rooms were clean and had a refrigerator. It had a small exercise room and pool. The breakfast had a lot of choices and the cinnamon rolls were delicious. They had a variety of fresh baked cookies at the front desk each day. When we first arrived, there was no one at the front desk, so there was a sign to pick up a phone to contact someone and it took awhile for someone to appear. That is the only problem we had our entire time and once the front desk person was there, she was very friendly and helpful throughout our stay. She even printed off a schedule for the local movie theater for us...the movies there were only $3! I would definitely stay at this hotel again if in the area. July 26, 2013
Rated 5.0 out of 5.0 by Excellent Hotel The Watertown HI has courteous and helpful staff. I have always had a good experience and find the room, the food, and the service top notch. July 18, 2013
Rated 5.0 out of 5.0 by Amazing guest service My family has stayed at this hotel many, many times. The staff is so amazing. My mother is on oxygen and everytime we go they have her extra oxygen tanks all ready in our room. This visit we got back to our room late with drinks and snacks for the fridge. It must have been left on too long because it was completely frozen solid. It wasn't blowing any air. I called the front desk and at 1030 at night they brought us a new fridge and took the other one out! They are always the nicest, most accommodating group of people! The breakfast is always amazing. Buffets do not have as many selections as they do! The kids love the pancake machine. I always appreciate all they do, including putting up with my kids and nieces always asking for stuff from them. Thank you!!! July 9, 2013
Rated 5.0 out of 5.0 by Wonderful stay with great handicap accessabiltiy! I went with my elderly parents to a nephews wedding. When booking the room I asked for handicap access. We did not like the first room assigned to us. The hotel was full, but the staff pleasantly and efficiently rearranged the rooms so we got one that met all our needs! Thank you to a great hotel staff! July 5, 2013
Rated 5.0 out of 5.0 by welcoming staff great value The front desk people were great and the housekeepers, as well. June 17, 2013
Rated 5.0 out of 5.0 by Comfortable and welcoming I have stayed at this Holiday Inn Express frequently, and I am consistently pleased with the service and friendliness of the staff, their willingness to work with my schedule, the quality of the rooms, and the overall atmosphere. Its location also puts you close to plenty of stores, restaurants, etc. May 30, 2013
Rated 5.0 out of 5.0 by Excellent Staff I had initial conversations with Cheryl to set up a block of rooms for our wedding. She was very helpful and understanding of our needs. Tracy was also a big help when we needed to make some changes and was always cheerful and easy to talk to. The front desk had all the information we needed, such as directions and recommendations. May 17, 2013
Rated 4.0 out of 5.0 by Enjoyed Our Stay We always stay at this Holiday Inn while visiting our daughter. We have always been happy with the service, rooms and breakfast. The staff are happy and very glad to make your stay a pleasant one.. Thanks for a wonderful stay. May 17, 2013
Rated 5.0 out of 5.0 by Excellent facility overall Not enough good words to describe it. Excellent facility May 1, 2013
Rated 4.0 out of 5.0 by Nice Place to Stay Overall visit was nice. Room heat thermostat was not working correctly and the room was very hot when first entered (room 208). No other issues. I appreciate that the water is 'soft water'. April 8, 2013
Rated 5.0 out of 5.0 by Great Hotel!!! Thank you for a wonderful weekend; and also for your understanding of my limited mobility and for giving us a room that made it much easier for me to get around in the hotel. We have stayed with you in the past many times and have always been very satisfied with the accommodations and staff service. We will absolutely stay here again. April 7, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Arrived to find the staff very friendly and knowledgeable of local Restrauents. Room was very clean and bed was very comfortable. Ceiling and wall above shower needed to be repainted. as paint was cracked and ceiling showed some water spots. Breakfast offered a good selection of food amd tasted good as well. Serving area was tight with just a few guests wishing to collect their foods.. April 5, 2013
Rated 3.0 out of 5.0 by Well staffed but lacking quiet surroundings The staff at the hotel is very friendly and accommodating, and the amenities within the room are fine (clean, bed is comfortable). However, my room was at the top of the stairs and I could hear guests coming up and down the stairs frequently. I caoul dalso hear a lot of noise coming from the street. Overall, I am not expecting a sound proof room but the physical structure did little to dampen any noise. April 1, 2013
Rated 4.0 out of 5.0 by Comfortable and night staff is very friendly This is the second time I have stayed at this location and i will be back. John the night front desk staff is great and very helpful. He went out of his way to find a bottle opener for me. My only complaints were my room didn't have a microwave and the morning desk staff was hard to find. It seems there is never anyone at the desk and when I did find them it was if I was bothering them. March 24, 2013
Rated 5.0 out of 5.0 by Nice accomodations, price a little high Room was clean and breakfast was good They ran out of towels during our stay March 16, 2013
Rated 5.0 out of 5.0 by food It was so nice to come in from the snow storm and to be offered hot soup and something to drink. It was great that I was given a bottle of water to have in my room!!! Everyone was so nice. The room was clean and comfortable. Thank-you for everything that you do. March 11, 2013
Rated 3.0 out of 5.0 by Small Jacuizzi bathtubs The Jacuzzi tub was really small for the amount you pay for the room. The tubs wouldn't keep the water in and the person at the desk talked to me like I was dumb and it took him a while to fix and was cranky February 8, 2013
Rated 5.0 out of 5.0 by Great Staff Very friendly staff - especially the 3rd shift person. Very helpful. Very clean room also. January 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn Watertown, Wi. The staff is the best. Tracy is very warm and welcomes everyone with a warm smile and great cookies. All the staff is very kind and friendly. October 24, 2012
Rated 2.0 out of 5.0 by Make sure your business plans are in cement -otherwise a great place I always stay here when in Watertown WI and will continue to as the staff is very nice. But with that said, make sure your business plans are in cement because if they change and you have to depart earlier than intended to the management will hold you to payment for time not stayed. This happened to me and I requested to talk to the management but the staff interceded rather than let me talk directly to the management. I then had to do several emails to get credited for a night I couldn't stay due to last minute business plans changing on me. October 24, 2012
Rated 5.0 out of 5.0 by Always a Pleasure! I have a scrapbooking business and we do an event and stay at this location 4 times per year for 10 years now. It is always very clean and the staff is very accommodating and friendly. Great location and conveniently located close to shopping and restaurants. October 19, 2012
Rated 2.0 out of 5.0 by Other noisy guests ruined our stay The hotel was very loud at all hours. I understand this is not the fault of the hotel exactly, but people were slamming doors at 3am and letting the children run rampant in the halls...I'm certain the front desk MUST have heard them. We had family also staying in another part of the hotel on the same nights and they also had this experience. Upon check out, I had to wait standing at the front for several minutes, with other guests, for anyone to notice that we were there. I tried speaking loudly for someone behind the desk and someone tried to use the courtesy phone (which was broken). Eventually we had to ask a member of the breakfast crew to get someone-who was actually behind the desk and came out carrying their cell phone... We love Holiday Inn in general, and we were disappointed this time. October 12, 2012
Rated 5.0 out of 5.0 by Have stayed here for years Have stayed here once a year for many years. Excellent site, always fresh and clean. Staff is wonderful, very friendly. Will countinue to stay at this location for years to come. October 11, 2012
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