Rated 4.2 out of 5 by 171
Rated 5.0 out of 5.0 by Bobbysmum Excellent Value
Stayed one night after visiting Harry Potter Studio Tour. Excellent service at reception, clean, comfortable room (two adults and two children) and good choice of breakfast the following morning. Asked for extra pillows which were delivered promptly. A great base for our visit, next to the train station which we used to go into central London, will use it again if visiting London as the parking was great and the train easy.
November 16, 2013
Rated 5.0 out of 5.0 by Gloria68 Fab nights sleep, excellent price, close to London
I have stayed in this hotel 3 times now. It's cheaper than staying in London & much better quality & service! The breakfast choices were fabulous & plentiful, the rooms large & spotless & the beds comfortable. I stayed with Spanish friends who were impressed as was my English friend who says she would stay here in future when coming into London. It's also a great place to drive to without hitting London traffic & the M25. Although it's next to the train station you can't hear the trains, but it's a quick & easy trip to London with midweek trains every 10mins. Watford is also a lovely tons with pubs & restaurants to suit all tastes & pockets!
November 13, 2013
Rated 2.0 out of 5.0 by DavidNov1953 Uncomfortable bed
It's been over a year since we stayed in a Holiday In Express hotel & we have now remembered why. The beds are uncomfortably soft & dip in the middle. The last time we were staying for three nights (in a different HIE hotel) & after practically no sleep we complained in the morning. Their response was to put another mattress on top - result - same soft bed with dip in the middle - just higher up!
This time we were only staying one night, thankfully. When we complained, as we checked out, the response was they would mention it to Housekeeping. This IS NOT a Housekeeping problem - it is a cheap & nasty bed buying problem.
We will not be back as this seems to be an issue in HIE hotels.
November 12, 2013
Rated 4.0 out of 5.0 by compo The rooms need better sound insulation
I elected to stay at this hotel because it is very close to Watford Rail Station; therefore, it is probably churlish to complain about the noise of the railway ...!!! However, I am going to say that the noise levels in the room could be reduced by the addition of some secondary glazing. Other than this, the hotel was exactly as anticipated ... a typical Holiday Inn Express.
November 11, 2013
Rated 4.0 out of 5.0 by Donut73 Nice, friendly, speedy welcome from the staff
We found the hotel easily and were checked in quickly. Upon going into the room though we were a little disappointed as the it felt really small for the four or us (two children, two adults). We had asked for a family room and stipulated the ages and sexes of the children but found we were squashed into a quite small room, I do know that bigger rooms were on our floor as one was being cleaned and prepped and I saw inside as we walked passed. As it was just for one night though it was OK. The breakfast had ample food but not really many choices for the cooked breakfast especially if you are a vegetarian. This actual hotel was not as well appointed (room size, breakfast choices etc) as the Holiday Inn we stayed at closer to the heart of London last year but we chose this one as it was very convenient for the Harry Potter studios tour which is the reason we were staying. On the whole for one night a good hotel.
November 5, 2013
Rated 5.0 out of 5.0 by Pete8 well looked after
We were stopping over en route to the Harry Potter Experience . Alex, the duty manager, was extremely helpful, gave us a warm welcome and looked after us during our stay. It's people like Alex that make all the difference. Thank you for a lovely stay.
November 3, 2013
Rated 5.0 out of 5.0 by Ade246 Great hotel
Wasn't expecting too much but a really superb stay, initiated by the excellent receptionist (Alex) who made me and my family feel most welcome after a long drive/day. Delighted by the IHGRC Platinum Club acknowledgement too. Alex could not help enough and anything extra I asked for he delivered on. Brilliant customer service - made us feel very appreciated.
October 31, 2013
Rated 4.0 out of 5.0 by Finola great friendly service
The staff were fabulous, real help was given when our plane was delayed and we needed an alternative way to get there. great for Harry Potter. Also help with boarding passes- it would be easier to just have aprinter for those of us not very technical.My only small complaint was air conditioning wasdifficult to control so too hot for me!
October 31, 2013
Rated 5.0 out of 5.0 by Shelley1972 Very very comfy bed and clean room
We stayed at this hotel as we were visiting 'The Making of Harry Potter' I picked the hotel based on the reviews I had read, I wasn't disappointed!!!!!! The room was big enough for myself, my husband and our son, all the beds were made up ready and I didn't spend half an hour remaking which I usually have to do in other hotels, the bathroom door doubled as a separate door for privacy in the toilet, the shower was powerful and there was plenty of hot water, in the morning the breakfast which is complimentary was fantastic and much better than anticipated, the staff were very friendly and although i didn't need to complain about anything i know that they would have been friendly and efficient, we will definitely be staying in this hotel again xxxxxx
October 27, 2013
Rated 4.0 out of 5.0 by Salting Clean Room, Comfortable, Quiet side, from rail
Good location, clean room, close to rail service, 15 minute walk to mall and shop area, Quiet side. Will come back again to visit family in Watford area, Would appreciate rate up-dates for future stay.
October 23, 2013
Rated 4.0 out of 5.0 by Caroliannie Clean, comfortable and good value.
Stayed two nights for Harry Potter tour (family with 9 year old). Easy access into Euston (approx 20/25 mins on train) and the HP tour bus is on your doorstep. The reception staff were friendly, helpful and efficient. We arrived hours before check-in but our room was ready. Room immaculately clean. Our room was quiet. A good nights sleep with comfy beds.
October 20, 2013
Rated 5.0 out of 5.0 by Watfordbound Nice Cosy Stay
Second time at this hotel and this time I booked a family room and breakfast (bigger room for same price?!).
I really like this hotel for location of the train station and cosy feel of the rooms.
Bathroom is a nice size too.
I think I will go back to a standard size room next time though, as I have to say, it was just as nice.
Breakfast had good selection. No bacon though!!!! :-(
October 13, 2013
Rated 5.0 out of 5.0 by LLaurie Where do you get such helpful staff?
I have been to a number of Holiday Inns so it was not unusual for me to book this one. It was as comfortable as I had expected but the front desk staff were extremely helpful. Any time I had a question about anything, directions, transport services etc. they went above the call of duty to help and all with smiles and good will.
October 9, 2013
Rated 5.0 out of 5.0 by ostler30 great service
this was a very enjoyable stay, the staff who greeted us on our arrival were particularly friendly and helpful, could not fault the stay and would definitely stay again, thank you :)
October 2, 2013
Rated 4.0 out of 5.0 by kev27 fantastic stay
Another great visit to this hotel.Stayed here once again after a day trip with the family to London. First class room and service as usual :)
Room was requested at the front of the hotel to avoid the train noise and was provided upon check in. Very polite staff and the evening duty manager could not do enough to make us feel welcome in the bar afterour long day.
Breakfast was amazing,considering it is included in the hotel room price.
Will be stopping here again(4th time now ) on the next trip.
Can not praise this hotel enough,keep up the good work :)
October 2, 2013
Rated 5.0 out of 5.0 by KWelborn Fit for Purpose hotel
I stayed in Watford in order to commute for a couple of days into London.
The hotel has everything I needed - car parking, short walk to the station, comfortable room and a good breakfast. Evening meal is a limited menu but its good food and there is a little bit of noise from the railway (Watford is a busy station). Staff were friendly, courteous and helpful. I had no problems and would stay there again.
September 29, 2013
Rated 3.0 out of 5.0 by daywalker Nice place
Good location...Watford Junction Overground Railway Station just 2 minutes' walk.....clean, well maintained rooms.....friendly, helpful staff.
September 25, 2013
Rated 2.0 out of 5.0 by a0platinum0member Free web access ?
DO NOT use the free web access. Twice used. Twice computer infected with virus. No doubt a coincidence ?
Don't mention the cost. others may expect same deal
September 20, 2013
Rated 5.0 out of 5.0 by bostin mr c j exall
from reception room breakfast first class hotel. we say there all our visits to the area. great team thank you.
September 19, 2013
Rated 5.0 out of 5.0 by LizF Great for London
Less than a 5-minute walk for a 20-minute train into London City Centre. Fab! Although a little walk into Watford town centre (allow 20-mins, especially if not sure where you are going). Food a little pricey but breakfast options provide a good start to the day. No need for lunch if you choose well! Parking a little limited, I would imagine, for a busy week night. We stayed at the weekend so no issues.
September 12, 2013
Rated 5.0 out of 5.0 by William1337 Perfect Stay
I could not pick a fault in our stay. The Double-bed was incredibly comfortable and the En Suite bathroom was both pristine as well as impressive in the shower department. The room was spacious and clean, and the breakfast options were very nice to wake up to in the morning.
September 11, 2013
Rated 4.0 out of 5.0 by Flintstones Railway Noise
On the whole this hotel was very good. The problem we had was our room was at the back of the hotel and we were unable to open the window at night to let some fresh air in (was very hot) due to the noise from Watford Junction Railway Station. There is air conditioning (which we hate), however you could still hear the trains all night long even with the window shut. Ask for a room at the front of the hotel.
September 8, 2013
Rated 4.0 out of 5.0 by Jase1 Nice place to stay
Staff were very welcoming and helpful. The room was ideal for what we needed it for. Only negative is lack of choice on the Dinner menu, but apart from that a very good hotel.
September 8, 2013
Rated 4.0 out of 5.0 by Stephx Comfortable room and friendly staff
The room was very clean and had everything we needed for the 2 nights we stayed at the hotel. The trains weren't too noisy considering how close the hotel is to the station so I was happy about this!
I didn't have breakfast at the hotel so I can't comment on this.
Upon arrival the staff were very friendly and welcoming to us.
The only bad thing was the odd noisy neighbour in the next room banging the doors in the middle of one of the nights we stayed so we didn't get a whole lot of sleep then. But obviously the hotel isn't to blame for this.
Very happy with the service and would stay here again the next time we visit the Harry Potter Studio Tour! As the location is very handy for this and the bus to the studio stops just outside the hotel!
September 7, 2013
Rated 5.0 out of 5.0 by motheroftwins The perfect hotel to visit Harry Potter tour and London
just next to the station, the Harry Potter tour bus stops there, and then you can go by train to London Euston, just minutes from the hotel! :) Great staff, great room, breakfast, clean. Perfect to go with family. We highly recommend it.
September 6, 2013
Rated 4.0 out of 5.0 by Evans123 Comfortable bed friendly staff and very clean
Stayed on a stopover visiting the Harry Potter Attraction -was perfectly located for Watford Junction station .The room was everything we needed -comfortable and very clean -the staff were very friendly -the only downside was the breakfast -was a bit disappointing-might be an idea to locate the toaster to another area as that was holding the queue up and some additional seating would be good at peak times or maybe stop families holding tables for people in the queue as it was a bit frustrating trying to find somewhere to sit -was almost taking it back up to my room .
September 5, 2013
Rated 3.0 out of 5.0 by Jade180890 No parking!!
This hotel was ok! Had a variety of breakfast foods to choose from although I was disappointed in the cooked breakfast choices as there was only vegetarian sausages ( which I only found out after I'd eaten) scrambeled eggs and beans! Not what you'd call an English breakfast really! I was very disappointed With the lack of car park spaces for the size of the hotel overall there was about 15 spaces and if you couldn't find one you had to park In the pub car park and PAY!!!!!! Room was ok but don't think I got wished to enjoy my stay although staff was friendly and polite.
September 4, 2013
Rated 5.0 out of 5.0 by Nicky88 Excellent location
I stayed at Watford Junction with my son to visit the Harry Potter tour - great location - tour bus parked at Watford Junction station, which is a 2 minute walk up an alley alongside the railway. This was a good base for travelling into Central London too. On arrival the staff were very friendly and the hotel very clean. We were located on 5th floor at the front of the hotel which was quiet. The room was very clean with tea and coffee, a kettle, a hairdryer and tv. Breakfast during weekdays is 6.30 to 9.30; hot food: scrambled eggs sausage and beans. Other food consisted of fruit, yoghurts, muffins, croissants, toast, cereal - something for everyone. We ate in the restaurant one evening during our stay and had the steak which was fine. On depature we asked if we could leave our bags as our train was later in the day; the staff were very friendly and stored them in a locked room for as long as we wanted. Overall a brilliant hotel, good location, would definitely stay again. Thank you.
September 2, 2013
Rated 2.0 out of 5.0 by Apoorva Poor Internet in room
I stayed in Holiday InnExpress on 20/08 for a night and had a comfortable stay. I had booked a Entertainment Package but found that the internet signal in the room kept on dropping every 4-5 minutes. It was virtually ususable. Having bought a room with Entertainment Package ( internet plus movies), I was not impressed with the internet facility in the room. This can be improved by the hotel.
August 31, 2013
Rated 3.0 out of 5.0 by PGE51 Helfpul staff but disappointing food
There is no restaurant service on a Sunday evening (which was not made clear before we arrived) and the chef was absent on the Monday evening too with no replacement! We had to get a takeaway on the Sunday and eat out Monday, neither of which are ideal after a tiring day when you want to relax in the hotel you have booked! Having said that the food in the pub about half a mile away was lovely!!
Breakfast was disappointing and below standard for a Holiday Inn. Although the staff were friendly, the beds for my children were not particularly comfy. Won't stay here again.
August 31, 2013