Rated 4.4 out of 5 by 96
Rated 4.0 out of 5.0 by JRS_Lodi Santa Cruz weekend
Hotel was nice and close to where we hung out. We had a king room with a suite with a pull out couch. The issue with this room was the door between the bedroom and the living room area. The a/c didn't flow all the way into the room so it was much warmer then the bedroom. When the door was closed at night it was really hot in the living room area. The a/c unit also rattled which was a bit annoying.
September 24, 2014
Rated 5.0 out of 5.0 by a.....p Everything was great
Everything was great.............................................................................
September 23, 2014
Rated 5.0 out of 5.0 by cindersgirl Nice place to stay
Let me just get my criticism out of the way first. I have a problem with fluffy pillows, so I always bring one, as does my husband. The pillows were just a bit too fluffy, but definitely not as thick as some hotels. Also, the room's a/c unit is due for replacing. It worked, but was very noisy, so we had to make sure it was off at night. I think in general, the room (bathroom, to be specific) needed a bit of updating, although everything was clean.
On the positive side, the room was quiet and that's important to me as a light sleeper, not to mention how hard it is to sleep away from home in general. The beds were relatively supportive, which I need. The location was great, being right next to a slough (marshland) and was terrific for birding, which was part of the reason for our trip. We birded from our window on the 2nd floor, which overlooked the slough and then later walked through it. Nice place to jog or walk. It was also located near restaurants and stores, which made it convenient.
The staff was excellent as was the breakfast.
September 21, 2014
Rated 5.0 out of 5.0 by joeb2 Good location
This was my second trip in this area and second stay at this property. It was ideal without Monterey Prices and good proximity to Santa Cruz.
September 18, 2014
Rated 5.0 out of 5.0 by AUSSIE707 great service
I like the atmosphere, conveniences and service given by Holiday Inn Express.
September 16, 2014
Rated 5.0 out of 5.0 by itravel2131234124 Recommended
I have a great experience every time I stay at this hotel, which I do every 2-3 weeks.
September 6, 2014
Rated 5.0 out of 5.0 by CLo11 Comfartable beds, clean rooms
The room I had was clean, the beds were comfortable and the breakfast was good. The only thing I would change is maybe a little more time for breakfast and a 12 o'clock check out instead of 11. I felt rushed in the morning trying to get the family fed and out of the room by 11.
September 2, 2014
Rated 3.0 out of 5.0 by joeb2 The Greeting
I like staying at IHG properties. There is a consistency with the Holiday Inn Express properties and Crown Properties I frequent. This past business trip was an odd one for me to be in Watsonville but may repeat soon.
The room was great, the property looked nice but regrettably the greeting and check in was not good. I typically do not like to be over appreciated but I get that the company may have policies where they ask there associates to over welcome guests. I see it often at many IHG properties.
The lady who checked me in must have never gotten the memo. She was a bit abrasive and cold. Clearly she was annoyed at something. It may not have been me that she was annoyed with but she was irritated at something and I got a taste of her grumpiness checking in. This is not the way I want to begin my stay at a Holiday Inn Express.
I wished I would have written down her name for this such opportunity but the thought never occurred to me. The lady who I checked out with was fantastic. The cleaning lady was too and the room was good.
For what ever it is worth.that is my review of Holiday Inn Express Watsonville, California
August 29, 2014