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Rated 4.3 out of 5 by 67 reviewers.
Rated 4.0 out of 5.0 by Very clean and low key This hotel is on average what you would expect to find with any IHG hotel. It was very clean and the service was acceptably friendly. Although, there was nothing about the front desk service that I would say made me feel exceptionally appreciated as a platinum member of the IHG rewards club. The rooms cozy and well-kept by the friendly housekeeping service that kindly greeted me as I walked out of my room every morning. The pool and spa room are one of the best that I have used at the Holiday Inn Express hotels. The fitness room was usable but the equipment appeared to be a little outdated and lacked availability of free weights. The parking was limited and non-proportionate to the #of rooms in the hotel. All in all, it was a decent stay. I would recommend it as most suitable for those just trying to get away for a day or two. But for frequent travelers who have more extended stays, such as myself, I would say you may leave lacking the little extra that usually makes being away from home for such long periods a little more tolerable. July 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I would recommend this hotel. It was clen and comfortable. The breakfast was very nice. July 11, 2014
Rated 1.0 out of 5.0 by Worst Experience for a Platinum member using points for stay. The hotel is old. The room is not so clean and breakfast is not so good. On top of that my credit card got charge for no reason. When I was using my points to stay. I never have this issues before on a Holiday Inn as a platinum member. Who stays more than 60 nights a year for business and pleasure in the IHG hotels. I would stay away from this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Great location & great staff Holiday Inn Express in Watsonville is located in a very convenient and well-developed area. It's just less than 1 mile off Highway 1, and it's a short, wonderful drive from some great coastal areas, like Monterey, Pebble Beach, Santa Cruz, and Half Moon Bay. The hotel is very clean and well maintained. The lobby has a small but comfortable area for relaxing or working in the evening. There's also a nice indoor pool, exercise room, and breakfast area. The hotel is located right next to some really great walking trails. The Watsonville area is safe and friendly. There are some really great local places to eat, like Imura (Korean# and Cilantros #Mexican). The staff at this location is fabulous. They are very helpful and engaging. July 8, 2014
Rated 5.0 out of 5.0 by Great stay Our stay at the Holiday Inn was excellent! The staff was phenomenal and this was certainly a hotel I would recommend and visit again in the future. July 5, 2014
Rated 1.0 out of 5.0 by Falling Apart Building We will not be returning to that location again because of how shabby the hotel was. The toilet paper role holder was falling off the wall. The tub's stopper would not stay up for a shower so we had to take it out which was concerning with my daughter's little feet. The caulking looked thrown on and was very messy. I absolutely hated that the light in the bathroom was either a really dim light connected to the fan or a very bright light connected to the fan. Neither fixture was finished. Either one was a bad choice as a night light for sleeping kids. The shower rod was slanted and made it impossible to actually have the curtain go all the way across. It appeared to be unscrewing from the wall. In the hallway, there was an empty box and rag just sitting in the hallway all evening. The elevator was extremely slow also. July 2, 2014
Rated 5.0 out of 5.0 by Super Great Experience Wow what a pleasant surprise. My wife booked the room and I was delighted to find a modern, light and bright place. The bed was comfy and the breakfast was great quality with abundant choices to please the kids. We felt at home. June 29, 2014
Rated 4.0 out of 5.0 by surprised in watsonville The shower water pressure and shower head were excellant!. The bath and body works supplies were perfect. The breakfast room was wonderful with its free breakfast. The staff were very friendly and helpful. The rooms are clean and pleasant. I travel and stay at the starwood properties a lot- the only drawback to this experience was the beds were not "heavenly beds". I would like a more comfortable bed- it was adequate. June 28, 2014
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