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Rated 4.3 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Nothing Special This property is what you would expect from a Holiday Inn Express - comfortable, and clean. A bit more expensive than most HIE's but less than lodging in Monterey August 25, 2014
Rated 5.0 out of 5.0 by Nice hotel Very good location with good choice of restaurants and shopping nearby August 23, 2014
Rated 4.0 out of 5.0 Nice hotel experience Everything was good except the AC which did not work well August 22, 2014
Rated 4.0 out of 5.0 by Great for Monterey Car Week Only complaint is the clogged drain in the shower. Otherwise a reasonably good choice. August 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express in Watsonville, CA (between Monterey and Santa Cruz) We enjoyed our stay at the Holiday Inn Express in Watsonville, CA. We were in the Monterey Bay area for a high school class reunion. We wanted to stay in Monterey but the prices were outrageous! We found out the reunion was the same week as the Concours d' Elegance, a fancy car show and also an antique car race at Laguna Seca Raceways along with various other things related to expensive fancy cars. Hence, the higher priced lodging near Monterey. Taking that into consideration this hotel was very reasonable. We liked that the Holiday Inn express always has a fridge in the room. We like cold water or cold juice that we bring with us. The Holiday Inn Express chain has been consistently clean with a nice selection at breakfast. My husband likes that you have apple juice. August 21, 2014
Rated 1.0 out of 5.0 by Poor customer Service by Miguel I am very sorry to report that my experience at Watsonville was not pleasant due to the poor customer service from management and from one of your affiliates-Miguel. I had an inquiry about government discount and Miguel was very quick to respond to say that even if my husband was a government employee that we would not be granted the discount, because of the high demand for rooms in the area during the time of our stay. Little did he know that just two weeks ago, my husband and I stayed at your Ventura/Oxnard area Holiday Inn Express, also during a high demand time and the manager spoke with us personally and explained to us why they were only able to provide us with a small discount instead. The management from this site did not reach out to us to provide any explanation. Miguel stated that his manager might contact me via e-mail, which she never did. We understand the limitations of your company during the high/peak season and therefore the inability to provide us with a discount, however, there is no excuse or explanation to the poor customer service. Miguel's approach was condescending and patronizing. It was unfortunate that the management never contacted me. I am even wondering if he even reported to his manager my concerns. The reason I am taking the time to report this event is because this is new to us. In all the times that we have given you our business, we had never encounter such poor customer service. Thank you for listening to our concerns. August 20, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Arrived late in the night and forgot to bring toothbrush and toothpaste, and they ran out that night, but was able to give me one the following morning. Was pleasantly surprised by their breakfast selections, although more fresh fruit would have been desired. Small exercise facility. August 17, 2014
Rated 5.0 out of 5.0 by thank you watsonville holiday inn after being on the road all day touring the California scenery, and having the previous night's visit at the horror hotel..we opened the door to our room at the holiday inn. we ran to the beds and just pounced! the room was so clean, and the beds awesomely soft and the pillows were sink your face into soft! everything a tired traveler could ask for was there. clean fresh smelling towels, all the little amenities. the breakfast was part of the reasonable rate for the room. everything was fresh and tasty, if you needed anything, you only had to ask. and finally, I had forgotten a very expensive tablet in the room, it was black as was the chair I had set it on. the staff went out of their way to find it and assure me it would be sent out ups, to my home. they even called me back to let me know it was too late to be sent out that day, but would be sent out the very next day. how cool is that! all and all it was so good to be so tired and have everything you needed to relax at your finger tips! thank you! August 10, 2014
Rated 5.0 out of 5.0 by Great place to stay Clean and quiet. Front desk check in was easy and the staff friendly. Breakfast was perfect for on the way out. August 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and nice room Nice room, good sized bathroom. The beds were very comfortable and the pillows were nice. Good distance from stores. August 7, 2014
Rated 5.0 out of 5.0 by Very Comfortable and inviting Hotel maintained well. The staff including front desk, housekeepers, and breakfast room staff were bery friendly and helpful.. We stayed a total of 8 nights and had excellent service. The rooms were very comfortable. Rooms are not extra large but space used wisely.. Internet service in rooms and the business center functioned very well. LDS-Office Administrator of a non-profit corp. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel We had a great experience at this hotel. It was very clean, had comfortable beds and good water pressure in the shower. The room was very quiet and we slept very well. The breakfast was good and the staff very professional, helpful and polite. We'd recommend this hotel. July 29, 2014
Rated 5.0 out of 5.0 by On the way the garlic festival Great hotel to stay and get refreshed before heading to the Gilroy Garlic festival. Friendly staff, clean rooms and very restful. Location is a bit odd behind a gas station, but don't let that put you off. Good value. July 29, 2014
Rated 2.0 out of 5.0 by Check in Issues Billed and put holds on two credit cards instead on the one used at check in. July 28, 2014
Rated 5.0 out of 5.0 by Front Counter person Maria Maria at the Front Counter is very personable and friendly, and makes coming to this Holiday Inn Express an enjoyable traveling experience. July 27, 2014
Rated 4.0 out of 5.0 by Very clean and low key This hotel is on average what you would expect to find with any IHG hotel. It was very clean and the service was acceptably friendly. Although, there was nothing about the front desk service that I would say made me feel exceptionally appreciated as a platinum member of the IHG rewards club. The rooms cozy and well-kept by the friendly housekeeping service that kindly greeted me as I walked out of my room every morning. The pool and spa room are one of the best that I have used at the Holiday Inn Express hotels. The fitness room was usable but the equipment appeared to be a little outdated and lacked availability of free weights. The parking was limited and non-proportionate to the #of rooms in the hotel. All in all, it was a decent stay. I would recommend it as most suitable for those just trying to get away for a day or two. But for frequent travelers who have more extended stays, such as myself, I would say you may leave lacking the little extra that usually makes being away from home for such long periods a little more tolerable. July 21, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I would recommend this hotel. It was clen and comfortable. The breakfast was very nice. July 11, 2014
Rated 1.0 out of 5.0 by Worst Experience for a Platinum member using points for stay. The hotel is old. The room is not so clean and breakfast is not so good. On top of that my credit card got charge for no reason. When I was using my points to stay. I never have this issues before on a Holiday Inn as a platinum member. Who stays more than 60 nights a year for business and pleasure in the IHG hotels. I would stay away from this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Great location & great staff Holiday Inn Express in Watsonville is located in a very convenient and well-developed area. It's just less than 1 mile off Highway 1, and it's a short, wonderful drive from some great coastal areas, like Monterey, Pebble Beach, Santa Cruz, and Half Moon Bay. The hotel is very clean and well maintained. The lobby has a small but comfortable area for relaxing or working in the evening. There's also a nice indoor pool, exercise room, and breakfast area. The hotel is located right next to some really great walking trails. The Watsonville area is safe and friendly. There are some really great local places to eat, like Imura (Korean# and Cilantros #Mexican). The staff at this location is fabulous. They are very helpful and engaging. July 8, 2014
Rated 5.0 out of 5.0 by Great stay Our stay at the Holiday Inn was excellent! The staff was phenomenal and this was certainly a hotel I would recommend and visit again in the future. July 5, 2014
Rated 1.0 out of 5.0 by Falling Apart Building We will not be returning to that location again because of how shabby the hotel was. The toilet paper role holder was falling off the wall. The tub's stopper would not stay up for a shower so we had to take it out which was concerning with my daughter's little feet. The caulking looked thrown on and was very messy. I absolutely hated that the light in the bathroom was either a really dim light connected to the fan or a very bright light connected to the fan. Neither fixture was finished. Either one was a bad choice as a night light for sleeping kids. The shower rod was slanted and made it impossible to actually have the curtain go all the way across. It appeared to be unscrewing from the wall. In the hallway, there was an empty box and rag just sitting in the hallway all evening. The elevator was extremely slow also. July 2, 2014
Rated 5.0 out of 5.0 by Super Great Experience Wow what a pleasant surprise. My wife booked the room and I was delighted to find a modern, light and bright place. The bed was comfy and the breakfast was great quality with abundant choices to please the kids. We felt at home. June 29, 2014
Rated 4.0 out of 5.0 by surprised in watsonville The shower water pressure and shower head were excellant!. The bath and body works supplies were perfect. The breakfast room was wonderful with its free breakfast. The staff were very friendly and helpful. The rooms are clean and pleasant. I travel and stay at the starwood properties a lot- the only drawback to this experience was the beds were not "heavenly beds". I would like a more comfortable bed- it was adequate. June 28, 2014
Rated 5.0 out of 5.0 by Nice place but failed to sign me up for their rewards club This was a nice place to stay in a nice area of Watsonville. Staff was friendly and allowed us to check in an hour early. Easy access to Santa Cruz, Aptos, and Capitola areas. Conveniently located near a gas station, food, and a large super market. Only unfortunate part was that we had asked to become Reward Club members and they were not able to accomodate our request. June 22, 2014
Rated 5.0 out of 5.0 by Breakfast eggs Microwave eggs with scarey cheese should be upgraded to something more palatable June 20, 2014
Rated 4.0 out of 5.0 by room condition clean,well maintained staff helpful and friendly good location to freeway June 19, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service I liked the location and conveniences the hotel had to offer. June 19, 2014
Rated 5.0 out of 5.0 by Great choice This is a great location with a great staff. Everything about the stay here was positive. June 18, 2014
Rated 2.0 out of 5.0 by lost reservation They lost my reservation, and when I presented my printed confirmation, the clerk wouldn't honor it. Nice place, but I don't trust them. June 17, 2014
Rated 4.0 out of 5.0 by very good Staff and service are very good. Everything is good. June 16, 2014
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